student_ch13_6E

coilcruelManagement

Nov 6, 2013 (3 years and 11 months ago)

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Supporting

Knowledge Work

Chapter 13


Information Systems Management
In Practice 6E

McNurlin & Sprague

2

Introduction

Tacit Knowledge vs.
Explicit Knowledge

3

Model for Managing Knowledge

4

Model for Managing Knowledge



Building Human Capital



Knowledge Creation and Capture



CASE EXAMPLE: Buckman Labs




Knowledge Absorption and Reuse



CASE EXAMPLE: BP

5

Model for Managing Knowledge



Building Human Capital



Knowledge Creation and Capture



CASE EXAMPLE: Buckman Labs




Knowledge Absorption and Reuse



CASE EXAMPLE: BP

6

Model for Managing Knowledge



Building Structural Capital



Knowledge Organization and
Categorization



CASE EXAMPLE: A Pharmaceutical
Company



CASE EXAMPLE: Skandia Future
Centers

7

Model for Managing Knowledge



Building Structural Capital



Knowledge Organization and
Categorization



CASE EXAMPLE: A Pharmaceutical
Company



CASE EXAMPLE: Skandia Future
Centers

8

Model for Managing Knowledge



Building Structural Capital



Knowledge Distribution and
Access



CASE EXAMPLE: A U.S. Energy
Company

9

Model for Managing Knowledge



Building Customer Capital



CASE EXAMPLE: A North American
Bank

10

Culture of Knowledge Management



Behavioral Red Flags



11

Culture of Knowledge Management



A Good Knowledge Management
System







CASE EXAMPLE: Partners Healthcare
System

12

Intellectual Capital Issues



Value Issues




Usage Issues




Sharing Issues

13

Intellectual Capital Issues



Value Issues




Usage Issues




Sharing Issues

14

Intellectual Capital Issues



Value Issues




Usage Issues




Sharing Issues

15

Computer Ethics



Information Privacy




Intellectual Property Rights




Legal Jurisdiction




Online Contracting

16

Computer Ethics



Information Privacy




Intellectual Property Rights




Legal Jurisdiction




Online Contracting

17

Computer Ethics



Information Privacy




Intellectual Property Rights




Legal Jurisdiction




Online Contracting

18

Computer Ethics



Information Privacy




Intellectual Property Rights




Legal Jurisdiction




Online Contracting

19

Computer Ethics



Information Privacy




Intellectual Property Rights




Legal Jurisdiction




Online Contracting

20

Conclusion

Delicate Balance of Ethical
Issues

21

PART IV Discussion Case

How Should Lego Protect Its
Trademark, Operating System,
and Applications?