for Knowledge Management
Associate Professor Doctor
Competitiveness of any enterprise depends on
whether management has adopted the language
of global economy and has set up organizational
development adequately to the global challenge,
i.e. has established a network of interconnected
organized systems, capable of producing,
keeping, sharing, and selling knowledge on
international markets. Managers’ expectations of
synchronized work of these systems raise the
question of standardizing and regulating factors
which influence processes of knowledge.
The essence of knowledge
management in organization
It’s about acquiring the right knowledge in the right
place at the right time, especially when it
comes to influencing an action or decision.
Modern management continuously improves
practices for design and implementation of
integrated management systems with
organizational knowledge with the
understanding of the competitive force of this
The system of knowledge
management and organizational
Effective knowledge management should
contain those elements and relationships
that promote speed and efficiency of the
processes of knowledge.
Processes of knowledge
Generating (creating, acquiring) knowledge
Supporting and transition processes:
transmission or communication of
knowledge from one person or place to another
knowledge is converted into a form more
useful for a group of users or for achieving a new goal.
Factors of Organizational
Environment that impact KM
Research analyses by leading researchers
in this field form the thesis that there are
significant factors in the organizational
environment that determine the success of
knowledge management process in its
Empirical study of factors in the
process of knowledge.
Research on the practice of knowledge
management in Bulgarian companies, so that
we get confirmation of the presented factors by
practice among 100 companies.
50% of companies have above 100 employees.
The evaluation included the alternative for:
• Confirmation or rejection of statements;
• Determining the importance of various factors on
Factors of the organizational
environment for creation of
Hypotheses that are intended to be assessed are:
1. Information technologies improve the creation of
2. Access to external knowledge (good Internet
connection, membership organization of professional
and industry associations, and active participation in
trainings and workshops, etc.) stimulated by
established communication system motivates the
creation of knowledge.
3. Shared close relations that are based on internal
communications, prevent the uptake of knowledge
coming from outside.
Factors of the organizational
environment for storage of knowledge
The extent to which respondents support the formulated
hypotheses, aims to answer the questions:
What communication approaches and techniques
encourage individuals to store and share knowledge?
What requirements must comply with stored information
to serve the purpose of knowledge management?
Respondents were asked to determine the extent to which
the statements/hypotheses comply with their experience
and knowledge management practice.
Factors for providing knowledge
We have sought confirmation or refutation of
hypotheses derived from the analysis of
previous studies of other authors in many literary
sources as follows:
: Information technologies are
crucial for effective distribution of knowledge
among members of the organization.
: Communication strategies
and practices are a basic prerequisite for
successful implementation and operation of the
system for knowledge management.
Factors for using knowledge
Here we studied the influence of factors:
Length of career path
Organizational practices (practical
conferences, on the job training, etc.).
Organization and its members are linked in a
chain of processes of knowledge management
at any place and at any time. That is why
knowledge management is a dynamic and
constant organizational phenomenon, highly
dependent and related to communications. The
complexity, resource requirements, tools, and
approaches of knowledge management vary
according to the type, scale and characteristics
of the process itself.