Knowledge management in a digital environment - Caribbean ...

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Nov 6, 2013 (3 years and 10 months ago)

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CDCC

Knowledge
management in a
digital environment

Sandra John, Chief

Caribbean Knowledge Management Centre



CDCC


ECLAC Digital KM Initiatives

KM


an understanding

Making the case for KM

KM in the Caribbean Context

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CDCC

Understanding Knowledge
Management


KM means different things to different
organizations.


Each organization must arrive at its own unique
understanding


KM is not about purchasing a computer software
package and configuring it to suit our data needs,


It is about first creating a "willing" human network
and developing a culture of knowledge sharing
as an integral part of your work flow.


Agreeing on objectives in advance is also critical
to the success of any strategy


CDCC

Data, information and knowledge

Knowledge

Information

Data

CDCC

Knowledge involves


Beliefs and values


Creativity


Judgment


Skills and expertise


Theories



Opinions


Concepts


Rules


Relationships


Previous experiences

CDCC

What is knowledge management


The process by which we consciously seek to
build, shape and exploit the body of knowledge
within our organization



Giannetto and Wheeler: KM
Toolkit



Tools and methods to help mobilize an
organization’s knowledge rapidly and effectively
-

KM Africa



Systematic & explicit management of knowledge
related activities, practices, programmes, and
policies within an enterprise
-

Wiig

CDCC

Understanding KM

People

Enterprise

Intellectual Asset

Information Technology

CDCC

Asking the right questions


Who has it? Where do they keep it?


Who else needs it?


How can we persuade them to share
it?


How is it communicated?


How is it kept up to date?


Where is it stored? How to access?


Which knowledge is relevant?

CDCC

KM
-

the process


Identify sources of knowledge


Determine which is key to success


Capture details of expertise of staff


Classify knowledge into meaningful categories


Communicate the availability to all who need to
use it


Encourage and facilitate sharing of best practices
and lessons learned


Identify new knowledge products might be helpful
in moving closer towards the development goals


CDCC

Making the case for KM
in the Caribbean

Sandra John, Chief

Caribbean Knowledge Management Centre



CDCC

WSIS Development Challenge

Our challenge is to harness the potential of
information and communication technology to
promote the Millennium Development Goals



eradication of extreme poverty and hunger;


achievement of universal primary education;


promotion of gender equality and empowerment of women;


reduction of child mortality; improvement of maternal
health;


combat HIV/AIDS, malaria and other diseases;


ensuring environmental sustainability; and


development of global partnerships for development for the
attainment of a more peaceful, just and prosperous world.



CDCC

Information society, Knowledge
economy


Widespread use of knowledge to produce
economic benefit


High value on innovation and new ideas and
relationships


Improved productivity


High quality goods and services


Knowledge recognized as a source of
competitiveness


Widespread use of computers and the Internet to
generate, share and apply knowledge


“smart people, smart systems”



CDCC

Development Strategy


A clear vision for the country
accompanied by a coherent medium
term development strategy …
understood and communicated,
debated and derided, attacked and
defended, adjusted and amended ….
and eventually, accepted by most
stakeholders and implemented by
all
influential branches of government

CDCC

Knowledge Strategy

Prominently positioned in that development
strategy and consistent with its aims
should be an articulation of the expected
contribution of knowledge. That strategic
plan will provide the knowledge strategy
with

a
rationale
-

a context.

But to be useful, this knowledge has to be
managed


CDCC

High level leadership

Responsibilities:


Leadership and implementation


Inter
-
departmental coordination


Identify roles for existing organisations


Make recommendations for re
-
training
and retooling


Assess and report on progress

CDCC

KM in the Public Sector

The public sector’s most valuable asset is
the knowledge of its
people


Raise awareness of KM


Begin to think and talk about KM


Communicate the benefits


Recognize that knowledge transfer adds
value


Value knowledge as a source of
competitive advantage


Enable and reward a culture of sharing


CDCC

I do not share information because


Do not have the time


The information I have is confidential


Did not think it would be useful


Too much trouble


Knowledge is power


Never thought about it


Might make someone else able to do my job


My information is my advantage


Information might be used inappropriately


“They” will no longer need to come to me


If it is inaccurate, I’ll be blamed


CDCC

Benefits of Knowledge sharing


Fosters better working relationships


More knowledgeable workforce


Avoid duplication or misdirected effort


Less time spent on research


Better reports, policies & presentations


More objective decision making


Facilitates brainstorming for innovative
ideas


Opportunity to build on the ideas of others


Smoothes process of change
management



CDCC

Efficient information flows:


Facilitate implementation of a cohesive development
strategy


Avoid miscommunication and the dissemination of incorrect
information


Avoid presenting a distorted picture of the nation’s social
and economic conditions


to citizens and to would
-
be
investors


Facilitate the wider use of resources, ideas, documents


Create a more positive impression of the Public Sector


Offer a more efficient service to business clients


Maintain a complete archive of projects/ policy changes


Fully exploit the investment in ICTs


the communications
enabler


Add value to existing information


Results in better communication all round


CDCC

CDCC

Objective

“provide an increasingly modern and efficient
information service to the member countries of the
Caribbean Development and Cooperation
Committee, with a view to strengthening their
capacity to bridge the digital divide and bring the
goal of a Caribbean information society, knowledge
economy closer to realization



CDCC

CKMC
-

responsibility for


Website


Intranet


Documentation Centre


Knowledge Management Portal


Caribbean Digital Library


WSIS Follow up


Research/technical assistance related to
ICT for Development


CDCC

http//:ckmportal.eclacpos.org

Knowledge Management Portal
-

a vehicle
for all web
-
based information services


Development profiles


Caribbean Digital Library


ICT Profiles


Bibliographic database


Skills Bank


Communities of Practice

CDCC


Open Source, Open standards software


“Plone” is the content management
software we chose


Partnering approach


Information sharing


Learning before advising


Capacity building


Problem solving


Our commitment

CDCC

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Partnerships

UNESCO

UN ICT

Task Force

UWI

CDB

CARICOM

CTU

CDCC

Challenges


Human resource constraints



Maintaining productive partnerships



Time constraints


the broad scope of our
activities does not allow for sufficient time to be
allocated to each task.



Limited extra
-
budgetary funding for projects and
programmes

CDCC

Add title text

2008
-
2009

Measurement

Training

Technical
assistance

KM Portal

Development
Profiles

Communities of
practice

CDCC