Federal Knowledge Management Initiative

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Nov 6, 2013 (3 years and 9 months ago)

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Federal Knowledge Management Initiative

Federal KM Working Group

Neil Olonoff

Is “American know
-
how” disappearing
from the Federal Government?

We all know America is smart. Our
government possesses a vast reservoir
of information.

But recent catastrophic “knowledge
failures” prove we need to get better at
sharing these huge knowledge assets.

Costs of Failure to Share Knowledge

Dangerous Knowledge Gaps


Historically, failure to share knowledge has
resulted in disasters.



Which could have been averted with a
“word to the wise?”


The sinking of the Titanic?


9/11 attacks?


Space Shuttle Challenger crash?

Hurricane Katrina

The Federal
response to
Hurricane
Katrina was
marked by
now infamous
failures to
communicate

The Space Shuttle Challenger

NASA engineers
already knew the
dangers of freezing
the O
-
ring that
failed, leading to
the loss of the
Space Shuttle
Challenger.

This is nothing new

or particularly American …

The location of the
iceberg that sank
the Titanic was
spiked in the ship’s
telegraph office.

Even the 9/11 attacks …

The FBI was
already
investigating
foreign students
learning to fly, but
not land, large jet
planes

An Epidemic of Avoidable Error

All these notorious
disasters could have
been averted with a
“word to the wise.”

Of course, it also
happens quietly
millions of times
every day ..

We have the antidote

Knowledge management


A ten year old discipline that consists of ..


a set of management practices, plus …


culture change to instill attitudes of
cooperation and collaboration

Federal KM Initiative Roadmap

The Knowledge Imperative


Why Knowledge Management is critically
important for Federal government, right
now

The Way Forward


The Federal KM Initiative Action Plan sets
out actions to instill knowledge sharing in
government

Why is Knowledge Important?

Silly question!


It’s an enabler and multiplier


But it doesn’t “flow through the pipes”
very well. It’s “sticky.”

Sticky? Why?


Organizational “stovepipes”


Human nature.


Benefits of Sharing Knowledge

Synergy and
efficiency

Quality & Value
Enhancement

Innovation

Morale

Government’s Critical KM Needs

A central resource center for Knowledge
Management

Foster consistent knowledge sharing
practices

Build a knowledge sharing culture

Solutions to meet the challenge of the
Age Wave Retirement Crisis

Federal KM Initiative Action Plan

Goals:


Establish a Federal KM Center


Create a Federal CKO Position


Enact Policies, Standards & Practices


Web Presence & KM Awareness Campaign


Train Federal Workers in KM Skills


Build a knowledge sharing culture


Age Wave Retirement & Recruiting Programs


Web 2.0 and social computing


Recruit Generation Y employees

Establish a Federal

Knowledge Management Center

Central resource for Federal KM

Provide impetus and consultation for
the tasks in the Action Plan

Work with OPM to recognize the
discipline, establish appropriate
Position Descriptions, competency
maps, and professional advancement


Establish a

Federal CKO Position

“Chief Knowledge Officer”

The official face of Federal KM and
“evangelist in chief”


Coordinate with colleagues at each federal
agency


Demonstrate the benefits of sharing and
collaborating across agencies

KM Governance: Policies,
Standards and Practices

KM Governance


Policies


Standards


Practices

Specifying the decisions that need to be made,
and those who should make them, to maximize
the benefits and efficiency of knowledge
management activities.

Web Presence

and Content Distribution

To support all the activities of the
Federal KM Center


Awareness medium


Content Distribution point


Demonstration site for blogs, wikis, and
social network tools

Build Awareness of KM
Resources

Differentiating KM from IM & IT

Awareness Communications Campaign

Train Federal Workers

in KM Skills

Anyone can learn knowledge work
competencies.

Plus, there’s a valuable bonus:


Knowledge work competencies bring deeper
understanding and appreciation of the value
of knowledge sharing.


This, in turn, supports culture change.



Build a Knowledge Sharing
Culture in Government


Leadership Support




Explicit Knowledge
Sharing &
Collaboration Policies


Proactive Support
and Consultation


KM Competency
Training


Build Awareness of
KM Resources

Meet the Challenge of the
Retirement “Age Wave”

Vast numbers of Federal workers from
the “Baby Boom” generation will soon
retire.



Knowledge Retention programs are aimed
at offsetting this “brain drain”



Web 2.0 programs support the recruiting
of Generation Y employees

Establish Web 2.0 and
Social Computing Policies

Under the auspices of the Federal CKO


Coordinate with cyber security specialists
to mitigate security concerns


Demonstrate the need to establish Web
2.0 and social computing technologies


Establish “rules of behavior” for federal
employees, including participating in
virtual worlds


Bring Facebook
-
like environments to the
federal intranets

Attract and Recruit
Generation Y

In coordination with OPM, create
campaigns to attract “Gen Y”


Then, support the proliferation of social
computing by providing them Web 2.0
tools


Allow them the freedom to operate and
thrive within federal bureaucracy

Summing Up

We discussed reasons why KM is
critically important for the Federal
government.




Bottom
-
Line Imperative


Quality & Value Enhancement


Innovation


Morale

Action Highlights

The action plan contains specific
recommendations, including:


Create a Federal Knowledge Management
Center


Develop and implement Policy, Standards
and Practices


Build Awareness for KM


Support Knowledge Work Competencies

Can We Afford This?

We began by discussing the “cost of not
sharing knowledge.” In an office the cost
can be computed in labor hours or
dollars.

In a war or emergency, the cost
may be paid in human lives.



There is a cost to this effort, as well. But
considering the stakes, our question is
not “Can we afford to do this?”


It is,
rather, “Can we afford not to?”

Get Involved!

1.
Join the
Federal KM Working Group
. No dues are
involved. To join the
listserv
, send a blank e
-
mail
to
kmgov
-
subscribe@list.jpl.nasa.gov


1.
Read the
Roadmap
on our Wiki page

http://wiki.nasa.gov/cm/wiki/Federal%20Knowledge%20M
anagement%20Working%20Group%20(KMWG).wiki/hom
e/home.html


2.
Sign the
Petition
by emailing the presenter, Neil
Olonoff
olonoff@gmail.com


Questions