Cultural Heritage Domain

closebunkieAI and Robotics

Nov 15, 2013 (3 years and 8 months ago)

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User Requirements in the
Cultural Heritage Domain

Jennifer Marlow

The University of Sheffield

MultiMatch Design Process


Needs Assessment / Task Analysis


Low
-
fidelity Prototype & Evaluation


Redesign


Interactive Prototype


Heuristic Evaluation


Redesign

Design

Prototype

Evaluate

Requirements Gathering


Important aspect of user
-
centred design


Who are the potential users and what are
their needs?


3 target groups:


Academics


CH professionals


Tourists

Sources of User Needs


Literature and past research


Pre
-
existing sites


Log file analysis


User studies and interviews


Cultural heritage professionals/experts

Literature Review


Past work on information/search needs of
professionals


Focus on relationships

Competitor Analysis


Goal: See which functionalities are most
common to other CH web sites


Which features are standard/optional?


Survey of functionalities

(56 CH sites)

Free text search

91 %

Browse by category

71 %

Advanced search

70 %

Multilingual

34 %

Geographical search

29 %

Show “More like this”

29 %

Timeline / Search by time

25 %

Controlled vocabulary

9 %

Colour/layout search

7 %

Query translation

5 %

Faceted browse

3%

Analysis of Log Files

Category

Site

Named
Entities

Subject

Place

Time

Art

Tate Online

63

36

2

1

General CH

WIND

66

24

7

3

Literature

Cervantes

73

24

3

0

Photography

Alinari

33

29

39

1

Photography

St Andrews

10

25

64

0

Example Queries: Van Gogh




Surrealism




Florence





Middle Ages

Categorisation of top 100 Queries

User Studies and Interviews


Carried out focus groups and interviews


Educational users



Video professionals



Image professionals



Information gained about


The tasks that users perform (both typical and
challenging)


Their multilingual and multimedia requirements


Examples of use and suggestions for improvement

Task analysis


Reliance on Internet search for everyday
work


Finding material for presentations/clients,
fact
-
checking details, background
research


Sources used: Internal and external sites

Search characteristics


Reinforced previous findings


Names, places, dates, titles, subjects

“The Man Midwife”

Giotto self
-
portrait

People on strike

Multimedia requirements

Text

Images

Video


Audio

Percentage

of users

interacting

with media

type

100
%

87
%

47
%

7
%

Multilingual requirements


Significant language barriers serving as
block to obtaining information


Some reliance on dictionaries to assist in
cross
-
language searching


More support required

Multimedia Interaction (video)

Scenarios

Will form the basis for tasks presented in
user evaluation


Cover various user groups


Example:


CH professional



Searching for video footage on Pier Paolo Pasolini, needs to
gather background info on who he was



Text, Images, Video


English, Dutch

Design impacts


Prototype 1:


Aggregate material


Query translation options


Enhanced multimedia interaction



Default Interface

Multilingual Search

Multimedia (video search)

Design impact (ctd.)


Final prototype:


Enhanced aggregation/categorization


Enable faceted search/browse; semantic
navigation


Future directions


User
-
centred evaluation for the first
prototype


to gain additional feedback and make sure the
system continues to develop in accordance
with user needs