WIDE_OXO_Welcome-200.. - Metropark Communications

canoeornithologistNetworking and Communications

Oct 26, 2013 (3 years and 11 months ago)

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Alcatel
-
Lucent


IP Telephony Demo

Metropark Timeline



2003

1985

1993

1994 1996

2000


2005


2007

Unitel Communications

is launched after IBM
purchases ROLM

Metropark Services

starts as full service data
delivery consulting agency

1990

Unitel and MetroServ
merge to become
Metropark
Communications

Metropark purchases
PMRN Engineering

Metropark purchases
CDN Consulting

Metropark purchases BC
Data & PC

Metropark partners with
NBX CORP

Metropark partners with
3Com Corp

Metropark launches NBX
HelpDesk w/ offices in
NJ, CA, AZ, FL, WA,

Metropark purchases
nonet ISP & IntenseNet
ISP

Metropark launches
WiredWireless LLC

Metropark launches
VoIP Software Co.

Metropark top honors &
awarded Gold Elite

Metropark opens Chicago &
Virginia Branch Offices and
Partners with

Alcatel Lucent

Metropark launches
Vendor Consolidation
Program

1925

1947

1954 1958

1962 1963 1972 1979 1988 1999 2000 2005

1940

Facsimile

Transistor

First Cellular

Network

Solar Cell

The LASER

Digital Transmission
of Voice

T1 is invented

TouchTone
Telephone

UNIX and C invented

Single

Chip

DSP

Trans Atlantic Fiber

SoftSwitch

Binary Computer

Mobile Phone

Digital

Cellular

Wireless LAN

30,000th Patent

A company you can TRUST

A True Leader

+10 million

people use Alcatel
-
Lucent OmniPCX
Office

+ 400 000

companies have chosen

Alcatel
-
Lucent OmniPCX
Office



Modular, scalable & easy expansion



Flexible solution



Feature
-
rich (call
-
by
-
name, conference… )



Open
communication server



Call
-
by
-
name: 3,000
names directory



60 min integrated
voicemail
, 2 ports



2 min customized
music on hold



2 system
languages



Automatic Route Selection:
ARS



Up to 200 Softphone
PIMphony
basic



Personal assistant

ISDN/PSTN

IP

Internet

Advanced Call Server



Voicemail
capacity & features



Up to
10 min
music on hold



Automated
attendant



Intelligent
greetings



On
-
site
DECT
or
WiFi mobility




PIMphony
Pro & Team



Collaboration & off
-
site mobility services



with
Extended Communication Server



LAN switching & WiFi
infrastructure

Phone Attendant Console



High end digital
station



Internal and external
call monitoring



8
attendant groups



8
attendants in a group



Internal or external
forwarding


Digital
add
-
on
modules


(direct supervision)



Headsets


PC
-
based attendant console



Professional welcome



Easy to manage and to understand



Ergonomically enhanced



Easy to use

PC
-
based Attendant Console



PIMphony attendant



Up to
15 inbound simultaneous


calls managed



One click transfer



Text messages



Deflect transfer to
voicemail



Contact card
screen pop



Multi
-
site supervision &


management
screen



Rich extension information status



Centralized phonebook
for up to 10 sites



Digital
add
-
on
modules


(direct supervision)



Headsets



Professional welcome for high traffic



Single receptionist for multi
-
sites



PC
-
based ergonomics and efficiency

9 SERIES digital phones

8 SERIES IP Touch phones

9 SERIES digital phones for traditional telephony

8 SERIES IP Touch phones for IP Telephony



8 & 9 SERIES phones



Adjustable graphical display, color on 4068



1x20 character display (4008, 4018/19)



Alphabetical keyboard, dial by name



Direct access to directory



Direct access to mail box



Hands free, loudspeaker, mute key



Redial key



Programmable shortcut keys



Both local and remote powering


-

Remote powering over future
-
proof to have


only one wire



Additional Ethernet port with switch


-

To connect a PC on the same cabling


-

Except on 4008



Quality of service


-

Layer 2 / Layer 3 Qos

On
-
site Voice Mobility



Indoor and outdoor mobility with


multi
-
cell, roaming, handover and security



Connection to standard extension


interface



Same feature level as fixed digital phone



Outdoor base station



Explosion proof base station



Gain/directional antenna to


optimize coverage



Indoor DECT base station



High traffic
capacity



Up to 6 channels



Remote power feeding



Full
roaming and handover



300 & 400 DECT handsets



High
security
(handset registered)

Professional DECT handsets

for on
-
site voice mobility



300 & 400 DECT handsets



Business telephony
: multi
-
line,


call
-
by
-
name, supervision, voicemail



Intuitive interface with 4
-
way navigator



Built
-
in vibrator



Display backlight



Integrated antenna



Great autonomy



Extra features on 400 DECT handset



Color display



Built
-
in loudspeaker



Headset connector



Keyboard backlight



Monaural/binaural headset



Carrying case



Basic/dual desktop charger



Answer customers calls immediately,


wherever you are in the office



Communicate on the move using business


telephony services



No time wasted



Cost saving (no call backs)

400 DECT handset

300 DECT handset

On
-
site voice & data

mobility using WiFi



Cost savings with a single infrastructure


for voice and data services



End
-
to
-
end professional solution with


quality of services



Ease of deployment with radio


coverage tool



OmniAccess Wireless Switch



Up to 16 access points/256 devices per


switch



Fast Ethernet & Gigabit interfaces



802.3af
power over Ethernet



Centralized access points management



Quality of service


(802.11e support


WMM)



Radio coverage tool
with


“black spots” detection



WiFi access points



802.11a or b/g
-

802.11a/b/g



802.3af power over Ethernet sourcing



Integrated or detachable antenna



IP Touch 310 & 610 WLAN


handsets



Gain/directional antenna



OmniStack
LAN switch with power


over Ethernet and Layer 2/3 QoS for


end
-
to
-
end solution

OmniAccess 4308

16 access points

OmniAccess 4302

6 access points

Professional WLAN handsets for

on
-
site voice & data mobility



IP Touch 310 & 610 WLAN handsets



a/b/g radio



Large display



5
-
way navigator & 4 soft
-
keys



Backlight



Hands
-
free



Headset



IP
-
53 support for spraying water and


dust resistance



MIL STD 810F Proc IV 516.5 Shock


resistance



Quality of service 802.11e



Extra feature on IP Touch 610



Push to talk



Monaural/binaural headset



Carrying case



Rugged holster



Clips



Single/dual charger



Wall
-
mounted quad charger



Extended battery pack



Leverage a single WiFi infrastructure for


voice and data



Answer customers calls immediately,


wherever you are in the office



Communicate on the move with voice


and/or data devices

Personal Assistant



Automatic call routing
to different


destinations defined by the user



Voice
-
guided
menu to the caller



Caller has
5 possible ways


to reach you



Voicemail
options



DECT
mobility



WiFi
mobility



Always reachable internally or externally


(GSM or fixed terminal)



No extra hardware needed



One number “follow me” advantages

Audio Conferencing



Cost reduction


-

Rapid return on investment compared


with outsourced audio conferencing


services


-

Reduce travel expenses



Increase teamwork efficiency


-

Weekly team meeting


-

Task force situation



3
-
party conference



6
-
party conference bridge



Master + 5 participants



Easy to organize and to activate,


protected by authentication code



Simple access with voice prompts


guidance



Participants arriving or leaving clearly


identified by a tone



Enhanced welcome



Information available 24 hours / 7 days



Direct transfer to the right contact



Up to 4
customizable company


greetings



2 min customized
music
on hold



2 system
languages



Automated attendant


-

One tree 2 levels



Multiple automated attendant


-

Up to 4 languages


-

Up to 5 different trees


-

3 levels with 10 choices per tree



Up to
10 min
customized music on hold



4
additional company greetings



2
additional system languages

Greeting Messages

Intelligent Call Routing



OmniTouch Call Center Office



Automatic call routing


-

Caller identification


-

Direct dialing identification


-

Automated attendant



Automatic Call Distribution


-

Rotating priority


-

Fixed priority


-

Longest idle time



Waiting queue management


-

Up to
8 groups
and
32 active agents


-

6 messages
customized per group


Agents and supervisor PC
-
based


applications


-

Agent assistant


-

Supervisor console


-

Statistics manager



Softphone PIMphony Pro


-

with screen pop
-
ups



Route calls to the most skilled person



Handle peaks of incoming calls



Professional welcome



Increase customer satisfaction



Improve efficiency of company resources

Pimphony softphone:

your Personal communication manager



PIMphony basic



Intuitive interface for call control



Centralized call log



Programmable call shortcut keys



Nomadic mode activation



PIMphony
Pro
: interaction with PIM


application (screen pop
-
up), voicemail


management



PIMphony
Team
: assistant and supervisor


monitoring facilities



PIMphony
Attendant
: single or multi
-
site


PC
-
based attendant



PIMphony over
IP
: local or remote



Make your phone tasks easy



Be efficient and save time



Keep track of calls during absence



Never lose a call



Improve customer satisfaction



Online update

Teamworking with

PIMphony Team



Supervise easily a team activity



Improve team working



Improve customer satisfaction



PIMphony Team



Team assistant & supervisor
facilities



Easy and efficient
call monitoring and


distribution



PIMphony IP media


-

VoIP audio media on PC


-

USB handset or headset



Extended Communication Server


-

Collaboration and information sharing

State
-
of
-
the
-
Art

Telephony Infrastructure



OmniPCX Office
Compact Edition


native wall
-
mounted



3 rack choices
according to capacity


required,
OmniPCX
Office Unit 1, Unit 2


and Unit 3 are rack based and stackable



Average 10 min
battery back
-
up



Hot pluggable
boards



Wall
-
mounting
kit



Data bay integration: rack mounting kit



Standard power back
-
up
(90 min)



Enhanced power back
-
up
: external


battery pack (up to 8 hours)



Easy to expand



Complies to all open standards



Easy to maintain



Flexible power supply autonomy

Connections



Internet xDSL



Ethernet LAN interface



Radio base station for DECT handsets



WiFi infrastructure for WLAN handsets



Remote access service



CTI TAPI 2.1



CSTA interface



XML interfaces



Flexible to fit your needs



Scalable to evolve with you



Modular with a large choice


of connections



Open to external applications



Analog/digital
public access



IP networks



Digital phone connection
for


Alcatel
-
Lucent 9 SERIES and


Reflexes phones



IP phone connection
for


Alcatel
-
Lucent 8 SERIES



Connection for
analog and fax sets



CTI TAPI 2.0 interface

IP

ISDN/PSTN

Internet

Q & A