Job Title: Corporate Services Officer Department: Corporate Services EVH Grade: 7 Reports to: Chief Executive Posts Reporting to this Post: Corporate Services Assistant

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Nov 5, 2013 (3 years and 7 months ago)

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October 2013



Job Title: Corporate Services Officer


Department: Corporate Services

EVH

Grade:
7

Reports to:

Chief Executive


Posts Reporting

to this Post
:

Corporate Services Assistant

Overall purpose:

Lead the Corporate Services Team


including customer reception services, governance and company secretarial adm
inistration and CEO support,
and other support services
-
including external and internal communication, human resources, office facilities management and complaints handling administ
ration

Key Responsibilities

Skills/Competencies


Experience/Knowledge



Responsible for the performance and effective delivery of Customer Reception



Recruit and m
anage designated staff including agreeing targets, performance review
and management including assessment against PHA’s Competency Framework,
addressing training and

development needs and taking disciplinary action



Ensure effective co
-
ordination and management of trainee, apprenticeship
programmes and work placements/experience



Deliver governance and company secretarial administration and all support to Boards
and Com
mittees;
ensuring
preparation and circulation of agendas, papers, setting up
and attending meetings to undertake minute taking and provide advice at meetings



Provide advice to the Chief Executive, staff and governing body members on
governance matters; in
cluding compliance with regulatory requirements, Rules,
Memorandum and Articles, Remits and Company Standing Orders and good practice



Research and keep up to date on compliance and good practice in governance

and
regulation
,
circulate
information and
arrange and administer the training and
development programme
on governance
for

governing body members, and ke
ep
governance documents updated



Deliver a professional, confidential secretarial service to the

Chief Executive as personal assistant; including

diary

management, arranging and minuting meetings, drafting

correspondence and dealing with telephone calls, preparing

presentation material



L
ead the corporate support team, to deliver key
s
ervices
to the Chief Executive,
and
human resources

support
,
procurement and management of
office facilities
and central
purchasing

e.g. stationery



Co
-
ordinate
meetings and participate in the

deliver
y of

the Corporate Communications
and PR strategy; in liaison with the Chief Executive; including managing

and liaisin
g
with

contractors and suppliers for services including printing,
branding,
web site
editing, marketing, copywriting, PR and event management. Set up and co
-
ordinate
corporate events as required including the AGM



Work with colleagues and customers to pro
duce high quality communication material;
including use of plain language, and provision of timely, accurate information to our
key audiences



Ensure the effective administration of the Corporate Complaints system, produce
reports as needed and design metho
ds to seek customer feedback on services and
communication, analyse results and produce reports and make changes as a result of
customers’ views



Responsible for control of relevant budgets and resources including checking costs
and approving invoi
ces and ensuring compliance with financial and audit procedures
and negotiating to secure value for money as appropriate



Ensure compliance with legislation, regulation,
PHA
policy

and procedures
, including
health and safety
,

anti fraud and bribery and equa
lities

for area of operation.

Skills and Personal Qualities:

Essential:



Excellent written and verbal communication
skills including report writing



Excellent interpersonal skills to deal with a
range of customers, Board members,
colleagues, contractors and
visitors



Excellent ICT skills, including use of Microsoft
Office applications to draft emails, reports,
letters, presentation materials



Ability to understand and interpret complex
governance and regulatory documentation



Accurate and effective minute taki
ng



High level of personal integrity and
confidentiality

Desirable:



Ability to manage budgets and interpret
financial information
, seek and negotiate
tender prices



Ability to operate web technology



Essential Competencies Required:



Delivering
excellent customer service



Effective communication



Building teams and partnerships:





Experience
, understanding and
knowledge of
the role of
governance is required;



Experience is also required in
at least one

of the following
disc
i
p
lines: 1)

PA and office
/corporate

administration services
2)
human resources 3)
front line customer services




Demonstrate u
nderstanding of the social housing sector

and how
housing associations work




Experience in managing and motivating others and enthusiasm
and ability t
o manage others effectively


Qualifications




Educated to degree level or equivalent, or
working towards it
.

May be substituted
in
exceptional cases
where substantial direct
relevant experience and appropriate skill set
can be demonstrated.

Relevant professional
qualification would be an advantage.

Other

Driving Licence
required

No

Evening/weekend work
required

Yes

You are also required to undertake any other duties within your capabilities as may be reasonably required