People Asset Management

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Nov 18, 2013 (3 years and 6 months ago)

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People Asset Management

Nov 2012


Working together with

Northumbria University

People Asset Management:
-
OH Team


Trevor Le Grove

Senior Occupational Health Adviser



Sue Lambert

Occupational Health Administrator


Joyce
Goundry


Staff
Occupational Health
Administrator


Michael Sharp

Clinical Operations Manager






Briefing Contents




The University priorities for Occupational
Health provision


Introduction to PAM


The role of occupational health


Rehabilitation, Absence, Health Surveillance


Question time


Occupational Health


The University focus for Occupational Health:
building on the existing provision


Providing added emphasis on Wellbeing and
preventative support


Providing on
-
site provision


Promoting and supporting the on
-
going health
and wellbeing of staff


Occupational Health

Main priorities for the service are:



To promote and protect the health and well
-
being of staff to create a
healthier/happier and productive workforce.


Proactively manage sickness absence.


Provide early intervention and rehabilitation to help reduce absence.


Support employees in feeling fitter and active longer.


Measure performance and provide regular reports to HR and senior
managers.


Provide an excellent clinical service with consistent, impartial and reliable
support.


People Asset Management Ltd


Formed in 2004 the business supports over
400,000 employees and provides a full range of
occupational health services:



Absence management and rehabilitation,


Health promotion,


Health surveillance,


Management support,


Wellbeing & EAP.




Optimum Delivery Model

Our Services

The University
currently works
with PAM to
provide
occupational
health advice.
The University
continues to
access both
physiotherapy
and
counselling
services with
our existing
suppliers.

Onsite

National
Clinic
Network

Our Experience



20 years experience in providing medical
advice, operational management and
employment law advice.


Identified gaps, review health needs in services
& work in partnership


Empathise with business challenges delivering
pragmatic solutions

People Asset Management’s approach



PAM’s Occupational Health services manage
the
effect of
work on health

and
health on work
.


We concentrate on employee performance, wellbeing,
fitness, rehabilitation, suitability and safety issues linked to
health at work.


We aim to provide clear pragmatic advice that our clients
and employee’s understand and value.



Best Practice in the NHS

Clinical Governance

Employee

Feed back

Clinical
Skills
Matrix

Dedicated

Coaching

Structured

CPD

Consultation Policy



We operate to our consultation policy in order
to ensure consistency of service


Employees and managers can access this


It is there to protect and advise everyone


Employee


Employer


Clinician

Reducing Sickness Absence Strategy

Rehabilitation

Support
return

to work


Return to
work

If Possible
with support if
required


Prevent
Absence

Keep at Work


Management Information


Online Referrals

Provides a fast and easy to use system to create management
referrals via the internet.


Online Case
Tracking

Provides the ability to check the progress of referred employees.


佮汩湥⁒数潲瑩湧

Allows
HR/Manager to
download
referral
reports from our
server

-

by removing paper and reliance on post and email, this
improves security and significantly reduces process time.


Online Recall
Management

OHIO allows clinicians and clients to dynamically track the
recalls of employees requiring routine assessments (such as
health
surveillance).


Online Management
Information

Provides access to dynamic real time statistical data with the
functionality to access bespoke reporting, covering: service
usage, trend analysis and financial reporting.


Higher Security

OHIO is hosted on Rackspace
-

Triple
-
Strength Security Backed
by Fanatical Support® and we use Thawte for website
encryption
. We

are
also currently integrating ISO27001.

OCCUPATIONAL HEALTH INFORMATION ONLINE

IT System
-

OHIO

Future State:
-
referring

Click on management referral


New page with 4 options

Absence Management

Management Referral

Health Surveillance

Support Services

Click make a referral

Welcome page

Make referral on line via your intranet

Referral Time scale



Managers
gather

information

Referral
submitted

Online

Appointment
confirmed
with
employee

Email
confirmation
to manager
of
appointment
details

Consultation
takes place

Report or
update
email to
Managers

Employee
confirmation
phone

text
email post

Day 1

Day 2 to Day

11

Day 12





Health surveillance & vaccination
recalls with recall date and traffic
light warning system

Making a Referral


Meet the employee to discuss health issues


Make any adjustments to support the
employee complete ALL appropriate risk
assessments.


When a referral is required then:

1.Complete the referral process via our online
OHIO system

2.Advise and discuss with employee of your
intent to refer
(Incomplete referral forms will be returned)

Making a Referral





Gather supporting paperwork, scan


and save to your desktop



Decide which type of Referral you


wish to make



Complete the relevant Referral form, previously


saved to your computer



On Welcome page, click the Make a


Referral button.












3 Key Questions


For
EVERY
referral the OHA should always know
from the manager:


1.
Why is the referral being made?

2.
What can be done & what has been done to
resolve the matter in question?

3.
Any additional information that may have a
bearing on the consultation?

A good occupational health report



Provides advice with scope to manage


Does not tell how to manage


Is evidence based, checklists, HADS,
assessment updates


Tells management new information


Is clear and understood by managers


Advice is practical, specific and “operationally
feasible”


An example


An employee can return to work on light duties.


An employee can return to work with the
following adjustments,


Lifts up to a maximum 15kg


Week 1 expect 50% productivity


Week 2 expect 75% productivity


Week 3 100% productivity


Return to work is subject to the above adjustments
being operationally feasible and in discussion with
the line manager.



Impartial Advice




As specialists the OHA will provide clear practical advice
even if the answer to the question is not as the
employee or manager may desire.


It is an independent unbiased opinion.


Both Employees & Employer must Trust the opinion of
the OH Department & work together to support a
return from absence or a reduction in absence and
improvement in Wellbeing.



Health Surveillance

Consistent Delivery


Standard operating procedures / governance


Risk based


Efficient planning of recall programme


Planned to minimise disruption to operational activity


Maximise efficiency by grouping employees


Clear & concise reporting format


Use of MI to identify trends


Safe & Legal compliance

Health Surveillance


Management Information

Added Value

National health
campaigns
updated monthly

RSS News
Feeds providing
regular and
frequent
updates

PAM ‘Medicine
Chest’ providing
9000 pages of
health advice
and information

Quarterly
Newsletter
(Compass)
providing health
& wellbeing
information

Links to other
services e.g. EAP
and online pre
-
placement
screening

Support



Support is available from


the OH Team
-




Sue
Lambert


Occupational
Health Administrator


Health
Centre


Sutherland
Annexe


0191
227 (4033)


sue.lambert@northumbria.ac.uk