Information Technology Governance

bluntmoaningMobile - Wireless

Dec 10, 2013 (3 years and 8 months ago)

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SEPTEMBER 27, 2013

Information Technology
Governance

Agenda


Review of actions and decisions from previous meeting


Completed projects since previous meeting


Questions/Answers
for Completed Projects and Status Reports
(circulated material
)


New and Emerging initiatives


Demonstration
of the
re
-
designed
IT Services
website


Update
on mobile application
roadmap


Review
on Model
Classroom


High
level view of IT Services
strategy


IT
Services support statistics


Any other business


Next governance meeting


Review of actions and decisions coming out of this meeting

Actions from previous meeting


Completed Projects

Key Performance Indicators

AV Booking System V2

Automated Password Reset

Banner Finance/AR Upgrade

IT Website Redesign

Laptop and Desktop Refresh

Penticton Environmental Phase I

Preventative Maintenance
Application Requirements

Projects in progress


Questions?

Automation of Staffing

Dean’s and Director’s List

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Emerging initiatives

OUC Banner Replacement

(Informational


Mitigate Risk)

Document Imaging Server Replacement

(Informational


Mitigate Risk)

Evisions

Upgrade (Argos,
FormFusion
,
Intellecheck
,
MAPS)

(Informational


Compliance/Support)

Central Data Warehouse (CDW) Extract Process

(Informational



Process improvement
)

SARMS Redesign

(Informational


Compliance/Support)

Consent to Release Self Service Channel

(Client initiated)

Demonstration of the revised IT Services
website


History of OC Website


Prior to April 2013, OC had over 120 separate templates to maintain


Through the re
-
design we simplified our template layout and
narrowed that down to only 3



Objective


To update IT Services’ current website with up
-
to
-
date, useful and
well placed content.



Benefit


Reduced calls to the helpdesk because
self
-
help information
can easily be found via the website
.


Implement and test a new
template leveraging “Responsive Web
Design”



Increased
accessibility from mobile device
( currently, IT
website
only)



Update on mobile application
roadmap


The BlackBerry version of OC Mobile was approved in August and is
now available on BlackBerry10 and Playbook as well as Android and
IOS phones. We also have a Web App version which is accessible via
Chrome
.



Version
3.1
-

October
2013


New
Features


Bookstore


Events app


Contact
information for emergency app


Inside OC public link



Technical Improvements


Implement Google
analytics

Update on mobile application
roadmap


Version
3.2
-

December 2013


New Features


Program/course calendar app


Unified calendar (class schedule, events, important dates)


Staff: College Matters


Staff: Leave balances (read only)


IT staff: IT system tools



Technical Improvements


Use
Sencha

routes to enable history support; update the
Sencha

touch
SDK


Windows
phone development and support


Implement
Sencha

profiles for better tablet support


Implement
OCExpress

security for staff access to
apps



Version
3.3


February 2014


New
Features


Push notifications


Update the interface to modern URL (slide technology)


Standard user interface direction

Review on Model
Classroom


Interactive
Whiteboard (Epson
Brightlink
)


2nd display (for instructor or student use
-

ie
.
backchannel?)


Instructor computer workstation


HDMI connection to displays (with VGA adapter for
older machines)


Wireless connection to display (for
instructor/student laptop,
iPad
)


Document camera


Videoconferencing capability (
BlueJeans
,
LifeSize
)


Webconferencing

capability (Blackboard
Collaborate,
Teamviewer
, Skype)


Lecture capture capability


Sufficient wireless network capacity for entire class
to be using laptops or mobile
devices


Create a space on each campus where instructors can gain familiarity with
current educational technologies in use at Okanagan College

PRESENTATI ON

Information Technology
Strategy


Summary of progress


Strategy Map


Emerging directions


Proposed Next
Steps

Agenda

BACKGROUND AND CONTEXT

IT
Strategy

June
:


Kick
-
off
orientation
meetings

July
:
Gather
"what we
already
know
"

July/August

Consultation
with
Stakeholders

September
:
Interim view

October
onward:

Additional
consultation
and draft
writing

Explore

Nov/Dec:


Draft
document
;
feedback from
governing
groups

Jan
:
Draft
Report
communication

March
:
Amalgamate
feedback for
Plan

April:
Approval
by
governing
groups

End April
: IT
Directions
Plan

Navigate…Discover

MAJOR FOCUS AREAS/THEMES

IT
Strategy

17

OUR USERS

Grow Technology
Enabled Learning
Environment


Advance student
IT environment

Technology supported student
success


Enable research objectives


Enable
outreach



PROCESS AND SUPPORT
SERVICES

Secure

Technology
Environment


Enable operational excellence


ORGANIZATIONAL CAPABILITIES and CULTURE

Be easy to do business
with


Build an IT knowledgeable community

Build Collaborative
relationships


Leverage
Innovation


Theme 1
-

Advance Student IT Environment
Developing
, supporting and enabling a technology
environment that will foster student productivity, active
communication and collaborative learning.



Flexibility for BYOD


Mobile applications roadmap


Wireless


Enhance LMS and complementary tools


Social media strategy
-

connectedness


Access to open learning resources


Student advisory committee for
technology

Our
Users

Theme 2
-

Grow technology enabled environment

Driven by the needs of teachers and learners, building
classroom and virtual environments that enable flexible use of
current learning technologies and can evolve to incorporate
future technologies.


Theme 3


Technology enabled student
success

Using analytics to connect students to supporting resources
(information and people)



Our
Users

Theme 4


Enable applied research objectives
Access to required resources for research purposes and
provide a public face to research activities
.


Theme 5


Technology enabled
outreach

Provide new and innovative technology to engage and inform
a broader cross
-
section of the public and stakeholders about
OC programs, activities, and research

Our
Users

Theme 6
-

Enable operational
excellence

Each and every employee can see the flow of value to the
customer, and fix that flow before it breaks down


Theme 7
-

Secure Technology Environment

Promote a secure computing environment balancing the
need for openness and sharing that is essential for
learning

Process and Support Services

Theme 8


Leverage
innovation

Continuously seek new technologies and evaluate how and
where they might fit into the organizational needs or add
business value.


Process and Support Services

Organizational Capabilities and Culture


Theme

9


Easy to do Business with

Helping
faculty, students and staff solve their technology

problems quickly and easily
.


Theme
10


Build collaborative relationships

Meet
regularly to exchange direction, ideas and information
regarding issues to address, opportunities and service
approaches






Theme 11
-

Build an IT knowledgeable community


Assisting people to become comfortable with the concepts, and
operations of available technology, allowing for the knowledge to
choose products appropriately, operate them properly and do
basic troubleshooting when something goes wrong.




Organizational Capabilities and Culture



Present themes and projects at Deans forum


Seek agreement that continuing with planning process is
advantageous given the time and effort required



If yes



Seek agreement on prioritization criteria


Identify workshop participants and facilitators


Design and dry run workshop (TOR)


Conduct workshops


Prepare report

Proposed Next Steps

Compliance


Meet regulatory or contractual requirements or to
mitigate high risk


Run the Business


Do what we do today more efficiently


Grow the Business


Do what we do today more effectively


today’s
challenges


Transform the Business


Change the way we do business or change culture

Project Definition
-

Type of project


Strategic alignment


Value to students


Value to employees


Risk


Potential for sharing solution


Impact


Cost



Rate 0


3


Potential to add weighting

Criteria Options

Support overview


IT Service Requests

Request Type

Sept 11
-
12

Sept 12
-
13

ACM

21

23

Account Maintenance

638

832

Computer & Equipment

97

84

Computer Upgrade

8

172

Duplicate IDs resolved

241

51

IT Request General

5063

5722

Lynda Com Account

220

119

Lab Issues

194

270

Laptop Loans

80

78

Moodle

88

223

Password Reset

3216

2714

Records Storage

116

74

Total

9982

10362

FAQs

Sept 11
-
12

Sept 12
-
13

Questions answered on line

400

417

FAQs viewed on line

49,969

246, 235

IT Request General

Sept 11
-
12

Sept 12
-
13

Software

820

915

Networks/Telecom

1194

1317

IT Technicians

2212

2574

Admin, Misc

837

916

Total

5063

5722

Current Open Request Count

Networks
Technicians
IT general
Any other business


Next governance meeting

Review Actions and Decisions