at Seton Hall University

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Oct 30, 2013 (3 years and 9 months ago)

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Supporting Ubiquitous Computing

at Seton Hall University

An Overview of Seton Hall University’s

Teaching, Learning, and Technology Initiatives


Dr. Stephen G Landry
, Chief Information Officer


Presented at EDUCAUSE 99

October 27, 1999

Seton Hall University

Who Are We?


We Are A Mid Sized, Private, Catholic
Affiliated University in Central New Jersey


Carnegie Classification: Doctoral II


15 miles from New York City


Two Campuses


Main Campus in South Orange, NJ


Law School in Newark, NJ


Graduate Medical Education Program in Local Hospitals


10,000 Students


4,400 FT Undergraduates
(50% Residential)


350 FT Faculty (450 FTE Faculty)


Annual Operating Budget Approx. $140 million


G&E for South Orange Campus Approx. $100 million


Pace Of Change at

Seton Hall University


Before 1995:


Inadequate Computer Labs


Inadequate Local Networks/E
-
mail


Lack of Integration of Technology in Teaching


Disorganized Support/Allocation of Resources


Now:


Seton Hall University is doing IT “right”


1999 EDUCAUSE Award for Campus Networking Excellence


#16 in Yahoo! Internet Life Survey of “Most Wired” Colleges


Growing National Reputation of our Mobile Computing Initiative and
other Teaching, Learning, and Technology Initiatives


Alliance with IBM Corporation / AAHE TLT Group


Site Visits by National/International Universities


Presentations at National Conferences/Workshop

Seton Hall University

How did this happen?


Development of
IT Plan

in 1995


Cross Functional Team


Included Faculty and Administrators


Given Half
-
Time Release to Work on IT Plan


Intensive Immersion in IT Issues, Trends, Directions


Executive Sponsorship/Commitment

to Implement


Chief Academic Officer/Chief Financial Officer


Involvement of User Community


Focus Groups/Surveys


Involvement of Faculty and Administrator Constituency Groups

(e.g.,
Academic Computing Advisory Committee
, Administrative
Computing User Groups, etc.)


Technology Planning Consultant

from IBM Education

Developing the IT Plan


Critical Success Factors:


Executive sponsorship

from President, Provost, and
Chief Financial Officer


Cross
-
functional planning team

which obtained
wide
input from University community


Utilized
technology planning facilitator
from IBM


Commitment from Board of Regents
for Long
-
Range
IT Plan and Long
-
Range IT Budget


Changed the way technology was planned and funded


Campus shifted from viewing technology as a capital (one time)
expenditure to an ongoing operating budget


Allowed University to lease rather than purchase technology

Seton Hall University’s

Strategic Technology Plan


Our Technology Strategy
:



Seton Hall University will develop and implement a


learner
-
centered
,


network
-
centered
,


distributed
(mobile)

learning environment




The core of our distributed learning environment will be a
robust
set of digital information resources

(a.k.a. The “digital library”)
in support of teaching, learning, scholarship, and institutional
transformation


SHU’s Strategic IT Plan (cont.)


Implications of the IT Plan:

Focus on student experience


Ubiquitous Access to Technology


University
-
wide Hardware and Software Standards


University
-
wide Network


Central IT Support Services


Greater Curricular Integration of Technology


More Efficient Business Processes / Greater Access to
Institutional Information and Services


Bringing Together Academic and Administrative
Computing

Implementing the Strategy


In order to implement the strategy, the
University undertook a number of teaching,
learning, and technology initiatives:


Mobile (Ubiquitous) Computing Program


SetonWorldWide (Virtual Programs)


Reengineering Enrollment Services


Reorganization of Computing Services


Created New User Services Organization, Including a
Teaching, Learning, and Technology Center


Major Technology Infrastructure Upgrade

What is Mobile Computing?


Innovative
academic
program involving
three components:


Access:

The University licenses student use of a
laptop computer as part of tuition and fees


Curricular Integration:

The University encourages
and supports faculty use of technology in teaching
and learning


Network and Support Services:

The University
provides the infrastructure that enables effective use
of technology in teaching and learning.



What is Mobile Computing? (cont.)


Current Model: IBM Thinkpad 390E


Current Fee: $650 per semester mobile computing fee


2 Year Technology Refresh


Bundled software includes: Windows 98; MS Office
97; Netscape; SPSS; Maple V; various utilities


Bundled services includes:


Technology Help Desk
, Technical Services


Network Services
: Lotus Notes and the Web (e
-
mail, work
flow, course development and delivery)


Support
(both monetary and technical)
for Faculty / Curricular
Development


Why Mobile Computing?


“Seton Hall University’s Mobile Computing
Program is designed to break down the
barriers of space and time and allow all our
students to fully participate in our scholarly
community and achieve high levels of
performance.”



Mobile Computing Mission Statement

Phase
-
In of Mobile Computing


Fall 1995


Pilot Project involving Business Honors


20 Business Honors Students


12 Faculty from Business, A&S


Fall 1997


Pilot Project Mandatory for All Business and Biology Majors


300 Students / 100 Faculty


Fall 1998


Program Mandatory for All Incoming Freshman


Spring 1999


First Technology Refresh for 1997 Pilot Students

Mobile Computing Issues


Successes of Mobile Computing


Supporting the Program:

Institutional Support / Technical Support /

Network Infrastructure /Faculty and Curricular Support


Faculty Engagement

in the Program


Assessment
of University’s Teaching, Learning, and Technology Efforts


Challenges of Mobile Computing:


Finances / Keeping the Program Affordable


Asset Management


Dealing with Part Time Faculty and Students


Level Setting Expectations


Improving student tech proficiency

Mobile Computing Support (Cont.)


Seton Hall University’s Teaching, Learning,
and Technology Initiatives:



Curriculum Development Initiative (CDI)


Funds DEPARTMENTS who undertake technology based
redesign of undergraduate core course sequence OR required
graduate course sequence


Funded at $250K per year


Combination of both department initiated and targeted awards


Mobile Computing Support (Cont.)


SHU’s Teaching, Learning, and Technology
Initiatives (cont.):



University Teaching Fellows (UTF):


Provides stipends / release time for tenure
-
track faculty
studying issues surrounding integrating technology into
teaching and learning / working on their own TLT projects



Technology Fellows / Peer Consultants


Provides stipends / release time for faculty to work on
individual projects and/or serve as technology consultants to
their peers

Mobile Computing Support (Cont.)


SHU’s Teaching, Learning, and Technology
Initiatives (cont.):



Student Technology Assistant Program (STA)


Recruits and trains students to serve as instructional
technology consultants to the faculty


Based on AAHE STA Program


Funded at $100K per year (in additional to other budgets for
student workers)

Faculty/Curriculum Projects


Focus:


Using STANDARD instructional software tools to
enhance/improve teaching and learning



English Department:


Using Lotus Notes in conjunction with MS Office to
support collaborative writing and peer review


Developed interactive, online syllabi for writing
courses

Faculty/Curriculum Projects (Cont.)


Math/Natural Science Consortium


Integrating use of Maple V into Calculus and Natural
Science Curriculum



Math/Social Science Consortium


Integrating use of SPSS into Intro. Statistics and
Research Methods Curriculum

Faculty/Curriculum Projects (Cont.)


Biology Department


Developing Interactive, Online Syllabi using MS
FrontPage / Lotus Notes


Incorporating online textbooks, microscopic images,
video clips, sound clips, etc.



Art and Music


Developing Interactive, Online Syllabi using Lotus
Notes / Lotus LearningSpace


Incorporating digital images from the department’s
extensive image collection

Cultural Changes at

Seton Hall University


One of the most significant consequences of the
implementing Seton Hall’s technology plan has been
the cultural change at the University.




Information Technology is a lever for change


Enables new methods of teaching and learning


Entices faculty to explore their own teaching and learning


Leads faculty to ask fundamental questions about teaching
and learning and rethink teaching and learning


Cultural Changes (Cont.)


“Until a few years ago teaching was
considered a private matter; there was very
little discussion of teaching with colleagues.
Now there is an active dialogue in the
department about teaching and learning
and how technology helps (and sometimes
hinders) good teaching.”


Faculty Member, Department of English

Cultural Changes (Cont.)


Guidelines for evaluating the effective use of
information technology in tenure and promotion
incorporated into University’s Faculty Guide.



Under Provost Mark Rocha’s leadership, the faculty are
undertaking a comprehensive re
-
evaluation of the
undergraduate core curriculum.



Faculty Senate disseminates reports and conducts
meetings using information technology.

Mobile Computing Support (Cont.)


Technology Infrastructure Improvements:


Wiring the Campus


Implemented ATM Backbone


Wired residence halls, classrooms, public spaces


Upgrading Central Network Servers


Implemented Lotus Notes for E
-
mail



Web Enabling Student Services


Upgrading Administrative Systems


Implemented Improved Support Services


Teaching Learning and Technology Center


Help Desk/PC Support Services/Computer Training Center


Expanded Professional Support Team

Campus Network


The
campus technology infrastructure

is critical to
the success of our teaching and learning efforts


campus network infrastructure (connectivity)


enterprise
-
wide servers (content)


support services (development and support)



Seton Hall University is in final stages of
implementing a high performance network

in
support of our teaching, learning, and technology
initiatives

Campus Network (cont.)


Components of this new campus technology
infrastructure include:


Networks:


ATM Backbone


Switched 10MB Ethernet Within Most Academic Buildings


Servers


IBM RS/6000 SP2 and S/390 Server Complex


Lotus Domino as Base Messaging System


Support Services


Professionally staffed Help Desk / TLT Center


Dramatically Increased Professional Support Staff

Campus Backbone Upgrade

Summer 1997


Upgrade Purpose


To implement 5
-
Year Technology Plan and Support
Mobile Computing


To Establish Stable, Scaleable, Manageable Network
Infrastructure for the Campus


Bandwidth required


Residence Hall Wiring Project: All Residence Halls Wired
(2,500+ connections)


Online Classrooms: 3000+ ports; 30+ “mobile” classrooms


Wiring of Public Spaces (University Library; Campus Lounge;
University Green, etc.)


Campus Backbone Upgrade

Summer 1997


University began implementation of ATM
Backbone / Switched Ethernet Environment


Why ATM?


Scalability ( T1
-

OC96 4 Gig )


Manageability


QOS Guarantees


Truly Multimedia


ATM Forum
-

Vendor Supported product


Internet 2 / New Jersey Education Network Are
Coming!

Server Consolidation

Summer 1998


Over 40 aging Novell servers / IBM 4381
mainframe were unreliable / difficult to manage


Reduced Number of Servers from Over Forty To
Four Primary Servers:


IBM RS6000 SP2


Lotus Domino for Campus E
-
mail


IBM S/390 Enterprise Server


Two Netfinity Novell / LANRES Servers


File, Print, Application Services


NDS for Improved Manageability


Shared Tape Backup and DASD

SHU Server Consolidation / Major System Upgrade

Architecture and Functionality of the IBM Solution

Summer 1998

IBM S/390 Enterprise Server

Administrative Systems


SCT’s IA
-
Plus (Administrative Databases)


SCT’s IA
-
Plus Web Server (Web
-
based Enrollment Services, etc.)

Network Login Security

Campus File, Print, and Application Services


Novell / IBM LANRES

Data Warehousing/Data Mining
(DB2, Focus)


IBM RS/6000 SP/2 Scalable Parallel Server

Lotus Notes
(Campus E
-
mail, Scheduling, Workflow)

Lotus LearningSpace
(Online Course Delivery)

Apache Web Server
(Campus Web Server)

S/390

SP/2

Control Workstation

Funding the Initiatives


The Seton Hall IT Long
-
Range Plan Represents a
Major Investment on the Part of the University



Total IT Expenditures (including laptop computers for
students and faculty, but
excluding
library services) is
now 11% of campus General and Education Budget for
the South Orange Campus



Projected to Reach 13% by next year when we refresh
current Sophomore laptop computers

Funding the Initiatives (cont.)


Tuition / Fee Increase


Tuition Increases of 6% Past Three Years


2% per year in FY 96
-

98 attributable to IT expenditures


Student Technology Fees


Mobile Computing Fee: $650/Semester


Full
-
Time Student Technology Fee: $200/Semester


Part
-
Time Student Technology Fee: $100/Semester



On
-
Time Infusion of Capital


$5 million from University’s Quasi
-
Endowment

Funding the Initiatives (cont.)


Cost Reductions in Other Areas


Cost Savings / Cost Containment in Other
Administrative Areas from Reengineering



Lease Technology Rather Than Purchase It


Technology is an operating rather than capital expense


Technology must be refreshed regularly



Partnership With IBM

Seton Hall University

Centers of Excellence


Institute for Technology Assessment and Support


Clearinghouse for Assessment Data


Assessment Design and Analysis


Support and Training Services



AAHE TLT Group Leadership Center


Student Technology Assistant Program


TLT Roundtable Program


Flashlight Project; Epiphany; etc.

Lessons Learned


Create a Campus
-
Wide Technology Plan


Focus on the Student Experience


Support Teaching, Learning, Administration of the Institution


Deal With Implications of Central IT Planning, Funding, and Support



Executive Sponsorship is Critical


“Iron Triangle” of President, CAO, CFO



Faculty Engagement is Equally Critical


Provide Multiple Ways to Engage Faculty


Combine “Top Down” With “Bottom Up” Strategies


Establish AAHE Teaching, Learning, Technology Roundtable

Lessons Learned (cont.)


Phase In Implementation Over Time


Establish Pilot Projects


Implement Quality Project Management


Building Teams/Organizations Takes Time



Establish Long
-
Range Budget and Funding Plan


Combination of Tuition/Fee Increase, Reallocation, External Investment


Explore Leasing/Financing/Outsourcing Options



Seek Partnerships and Alliances


E.g., SHU/IBM Alliance, AT&T Partnership, Partnership with

AAHE TLT Group


For More Information ...



Visit Our Web Site at:


www.shu.edu



Send E
-
mail To:


landryst@shu.edu

Seton Hall University EDUCAUSE 99 Team


Msgr. Robert Sheeran, President


Mark Rocha, Provost


Dennis Garbini, Vice President for Technology


Jack Shannon, Vice President for University Affairs


Peter Ahr, Chair of Faculty Senate


Laurie Pine, University Affairs / Office of Public Relations


Regina Kleinman, Special Projects Coordinator


Stephen Landry, Chief Information Officer


University Computing Services


Bernd Walter, Director, Computing Services and Telecommunications


Nancy Mustachio, Manager, Administrative Computing


James Bauchkey, Manager, Systems and Network Support


Lynne Rogerson, Manager, Technology Project / Budget Office


Joseph Divito, Senior Network Engineer


Marie Somers, Internet Project Leader


Technology User Services and Support


Phil Long, Exec. Director, Teaching, Learning, and Technology Center


Ribar, Director, Center for Academic Technology


Heather Stewart, Director, Insitute for Technology Development


John Fernandes, Manager, PC Support Services


Trent Batson, Faculty Consultant, Center for Academic Technology