at Seton Hall University

bloatdecorumSoftware and s/w Development

Oct 30, 2013 (4 years and 8 months ago)


Supporting Ubiquitous Computing

at Seton Hall University

An Overview of Seton Hall University’s

Teaching, Learning, and Technology Initiatives

Dr. Stephen G Landry
, Chief Information Officer

Presented at EDUCAUSE 99

October 27, 1999

Seton Hall University

Who Are We?

We Are A Mid Sized, Private, Catholic
Affiliated University in Central New Jersey

Carnegie Classification: Doctoral II

15 miles from New York City

Two Campuses

Main Campus in South Orange, NJ

Law School in Newark, NJ

Graduate Medical Education Program in Local Hospitals

10,000 Students

4,400 FT Undergraduates
(50% Residential)

350 FT Faculty (450 FTE Faculty)

Annual Operating Budget Approx. $140 million

G&E for South Orange Campus Approx. $100 million

Pace Of Change at

Seton Hall University

Before 1995:

Inadequate Computer Labs

Inadequate Local Networks/E

Lack of Integration of Technology in Teaching

Disorganized Support/Allocation of Resources


Seton Hall University is doing IT “right”

1999 EDUCAUSE Award for Campus Networking Excellence

#16 in Yahoo! Internet Life Survey of “Most Wired” Colleges

Growing National Reputation of our Mobile Computing Initiative and
other Teaching, Learning, and Technology Initiatives

Alliance with IBM Corporation / AAHE TLT Group

Site Visits by National/International Universities

Presentations at National Conferences/Workshop

Seton Hall University

How did this happen?

Development of
IT Plan

in 1995

Cross Functional Team

Included Faculty and Administrators

Given Half
Time Release to Work on IT Plan

Intensive Immersion in IT Issues, Trends, Directions

Executive Sponsorship/Commitment

to Implement

Chief Academic Officer/Chief Financial Officer

Involvement of User Community

Focus Groups/Surveys

Involvement of Faculty and Administrator Constituency Groups

Academic Computing Advisory Committee
, Administrative
Computing User Groups, etc.)

Technology Planning Consultant

from IBM Education

Developing the IT Plan

Critical Success Factors:

Executive sponsorship

from President, Provost, and
Chief Financial Officer

functional planning team

which obtained
input from University community

technology planning facilitator
from IBM

Commitment from Board of Regents
for Long
IT Plan and Long
Range IT Budget

Changed the way technology was planned and funded

Campus shifted from viewing technology as a capital (one time)
expenditure to an ongoing operating budget

Allowed University to lease rather than purchase technology

Seton Hall University’s

Strategic Technology Plan

Our Technology Strategy

Seton Hall University will develop and implement a




learning environment

The core of our distributed learning environment will be a
set of digital information resources

(a.k.a. The “digital library”)
in support of teaching, learning, scholarship, and institutional

SHU’s Strategic IT Plan (cont.)

Implications of the IT Plan:

Focus on student experience

Ubiquitous Access to Technology

wide Hardware and Software Standards

wide Network

Central IT Support Services

Greater Curricular Integration of Technology

More Efficient Business Processes / Greater Access to
Institutional Information and Services

Bringing Together Academic and Administrative

Implementing the Strategy

In order to implement the strategy, the
University undertook a number of teaching,
learning, and technology initiatives:

Mobile (Ubiquitous) Computing Program

SetonWorldWide (Virtual Programs)

Reengineering Enrollment Services

Reorganization of Computing Services

Created New User Services Organization, Including a
Teaching, Learning, and Technology Center

Major Technology Infrastructure Upgrade

What is Mobile Computing?

program involving
three components:


The University licenses student use of a
laptop computer as part of tuition and fees

Curricular Integration:

The University encourages
and supports faculty use of technology in teaching
and learning

Network and Support Services:

The University
provides the infrastructure that enables effective use
of technology in teaching and learning.

What is Mobile Computing? (cont.)

Current Model: IBM Thinkpad 390E

Current Fee: $650 per semester mobile computing fee

2 Year Technology Refresh

Bundled software includes: Windows 98; MS Office
97; Netscape; SPSS; Maple V; various utilities

Bundled services includes:

Technology Help Desk
, Technical Services

Network Services
: Lotus Notes and the Web (e
mail, work
flow, course development and delivery)

(both monetary and technical)
for Faculty / Curricular

Why Mobile Computing?

“Seton Hall University’s Mobile Computing
Program is designed to break down the
barriers of space and time and allow all our
students to fully participate in our scholarly
community and achieve high levels of

Mobile Computing Mission Statement

In of Mobile Computing

Fall 1995

Pilot Project involving Business Honors

20 Business Honors Students

12 Faculty from Business, A&S

Fall 1997

Pilot Project Mandatory for All Business and Biology Majors

300 Students / 100 Faculty

Fall 1998

Program Mandatory for All Incoming Freshman

Spring 1999

First Technology Refresh for 1997 Pilot Students

Mobile Computing Issues

Successes of Mobile Computing

Supporting the Program:

Institutional Support / Technical Support /

Network Infrastructure /Faculty and Curricular Support

Faculty Engagement

in the Program

of University’s Teaching, Learning, and Technology Efforts

Challenges of Mobile Computing:

Finances / Keeping the Program Affordable

Asset Management

Dealing with Part Time Faculty and Students

Level Setting Expectations

Improving student tech proficiency

Mobile Computing Support (Cont.)

Seton Hall University’s Teaching, Learning,
and Technology Initiatives:

Curriculum Development Initiative (CDI)

Funds DEPARTMENTS who undertake technology based
redesign of undergraduate core course sequence OR required
graduate course sequence

Funded at $250K per year

Combination of both department initiated and targeted awards

Mobile Computing Support (Cont.)

SHU’s Teaching, Learning, and Technology
Initiatives (cont.):

University Teaching Fellows (UTF):

Provides stipends / release time for tenure
track faculty
studying issues surrounding integrating technology into
teaching and learning / working on their own TLT projects

Technology Fellows / Peer Consultants

Provides stipends / release time for faculty to work on
individual projects and/or serve as technology consultants to
their peers

Mobile Computing Support (Cont.)

SHU’s Teaching, Learning, and Technology
Initiatives (cont.):

Student Technology Assistant Program (STA)

Recruits and trains students to serve as instructional
technology consultants to the faculty

Based on AAHE STA Program

Funded at $100K per year (in additional to other budgets for
student workers)

Faculty/Curriculum Projects


Using STANDARD instructional software tools to
enhance/improve teaching and learning

English Department:

Using Lotus Notes in conjunction with MS Office to
support collaborative writing and peer review

Developed interactive, online syllabi for writing

Faculty/Curriculum Projects (Cont.)

Math/Natural Science Consortium

Integrating use of Maple V into Calculus and Natural
Science Curriculum

Math/Social Science Consortium

Integrating use of SPSS into Intro. Statistics and
Research Methods Curriculum

Faculty/Curriculum Projects (Cont.)

Biology Department

Developing Interactive, Online Syllabi using MS
FrontPage / Lotus Notes

Incorporating online textbooks, microscopic images,
video clips, sound clips, etc.

Art and Music

Developing Interactive, Online Syllabi using Lotus
Notes / Lotus LearningSpace

Incorporating digital images from the department’s
extensive image collection

Cultural Changes at

Seton Hall University

One of the most significant consequences of the
implementing Seton Hall’s technology plan has been
the cultural change at the University.

Information Technology is a lever for change

Enables new methods of teaching and learning

Entices faculty to explore their own teaching and learning

Leads faculty to ask fundamental questions about teaching
and learning and rethink teaching and learning

Cultural Changes (Cont.)

“Until a few years ago teaching was
considered a private matter; there was very
little discussion of teaching with colleagues.
Now there is an active dialogue in the
department about teaching and learning
and how technology helps (and sometimes
hinders) good teaching.”

Faculty Member, Department of English

Cultural Changes (Cont.)

Guidelines for evaluating the effective use of
information technology in tenure and promotion
incorporated into University’s Faculty Guide.

Under Provost Mark Rocha’s leadership, the faculty are
undertaking a comprehensive re
evaluation of the
undergraduate core curriculum.

Faculty Senate disseminates reports and conducts
meetings using information technology.

Mobile Computing Support (Cont.)

Technology Infrastructure Improvements:

Wiring the Campus

Implemented ATM Backbone

Wired residence halls, classrooms, public spaces

Upgrading Central Network Servers

Implemented Lotus Notes for E

Web Enabling Student Services

Upgrading Administrative Systems

Implemented Improved Support Services

Teaching Learning and Technology Center

Help Desk/PC Support Services/Computer Training Center

Expanded Professional Support Team

Campus Network

campus technology infrastructure

is critical to
the success of our teaching and learning efforts

campus network infrastructure (connectivity)

wide servers (content)

support services (development and support)

Seton Hall University is in final stages of
implementing a high performance network

support of our teaching, learning, and technology

Campus Network (cont.)

Components of this new campus technology
infrastructure include:


ATM Backbone

Switched 10MB Ethernet Within Most Academic Buildings


IBM RS/6000 SP2 and S/390 Server Complex

Lotus Domino as Base Messaging System

Support Services

Professionally staffed Help Desk / TLT Center

Dramatically Increased Professional Support Staff

Campus Backbone Upgrade

Summer 1997

Upgrade Purpose

To implement 5
Year Technology Plan and Support
Mobile Computing

To Establish Stable, Scaleable, Manageable Network
Infrastructure for the Campus

Bandwidth required

Residence Hall Wiring Project: All Residence Halls Wired
(2,500+ connections)

Online Classrooms: 3000+ ports; 30+ “mobile” classrooms

Wiring of Public Spaces (University Library; Campus Lounge;
University Green, etc.)

Campus Backbone Upgrade

Summer 1997

University began implementation of ATM
Backbone / Switched Ethernet Environment

Why ATM?

Scalability ( T1

OC96 4 Gig )


QOS Guarantees

Truly Multimedia

ATM Forum

Vendor Supported product

Internet 2 / New Jersey Education Network Are

Server Consolidation

Summer 1998

Over 40 aging Novell servers / IBM 4381
mainframe were unreliable / difficult to manage

Reduced Number of Servers from Over Forty To
Four Primary Servers:

IBM RS6000 SP2

Lotus Domino for Campus E

IBM S/390 Enterprise Server

Two Netfinity Novell / LANRES Servers

File, Print, Application Services

NDS for Improved Manageability

Shared Tape Backup and DASD

SHU Server Consolidation / Major System Upgrade

Architecture and Functionality of the IBM Solution

Summer 1998

IBM S/390 Enterprise Server

Administrative Systems

Plus (Administrative Databases)

Plus Web Server (Web
based Enrollment Services, etc.)

Network Login Security

Campus File, Print, and Application Services


Data Warehousing/Data Mining
(DB2, Focus)

IBM RS/6000 SP/2 Scalable Parallel Server

Lotus Notes
(Campus E
mail, Scheduling, Workflow)

Lotus LearningSpace
(Online Course Delivery)

Apache Web Server
(Campus Web Server)



Control Workstation

Funding the Initiatives

The Seton Hall IT Long
Range Plan Represents a
Major Investment on the Part of the University

Total IT Expenditures (including laptop computers for
students and faculty, but
library services) is
now 11% of campus General and Education Budget for
the South Orange Campus

Projected to Reach 13% by next year when we refresh
current Sophomore laptop computers

Funding the Initiatives (cont.)

Tuition / Fee Increase

Tuition Increases of 6% Past Three Years

2% per year in FY 96

98 attributable to IT expenditures

Student Technology Fees

Mobile Computing Fee: $650/Semester

Time Student Technology Fee: $200/Semester

Time Student Technology Fee: $100/Semester

Time Infusion of Capital

$5 million from University’s Quasi

Funding the Initiatives (cont.)

Cost Reductions in Other Areas

Cost Savings / Cost Containment in Other
Administrative Areas from Reengineering

Lease Technology Rather Than Purchase It

Technology is an operating rather than capital expense

Technology must be refreshed regularly

Partnership With IBM

Seton Hall University

Centers of Excellence

Institute for Technology Assessment and Support

Clearinghouse for Assessment Data

Assessment Design and Analysis

Support and Training Services

AAHE TLT Group Leadership Center

Student Technology Assistant Program

TLT Roundtable Program

Flashlight Project; Epiphany; etc.

Lessons Learned

Create a Campus
Wide Technology Plan

Focus on the Student Experience

Support Teaching, Learning, Administration of the Institution

Deal With Implications of Central IT Planning, Funding, and Support

Executive Sponsorship is Critical

“Iron Triangle” of President, CAO, CFO

Faculty Engagement is Equally Critical

Provide Multiple Ways to Engage Faculty

Combine “Top Down” With “Bottom Up” Strategies

Establish AAHE Teaching, Learning, Technology Roundtable

Lessons Learned (cont.)

Phase In Implementation Over Time

Establish Pilot Projects

Implement Quality Project Management

Building Teams/Organizations Takes Time

Establish Long
Range Budget and Funding Plan

Combination of Tuition/Fee Increase, Reallocation, External Investment

Explore Leasing/Financing/Outsourcing Options

Seek Partnerships and Alliances

E.g., SHU/IBM Alliance, AT&T Partnership, Partnership with


For More Information ...

Visit Our Web Site at:

Send E
mail To:

Seton Hall University EDUCAUSE 99 Team

Msgr. Robert Sheeran, President

Mark Rocha, Provost

Dennis Garbini, Vice President for Technology

Jack Shannon, Vice President for University Affairs

Peter Ahr, Chair of Faculty Senate

Laurie Pine, University Affairs / Office of Public Relations

Regina Kleinman, Special Projects Coordinator

Stephen Landry, Chief Information Officer

University Computing Services

Bernd Walter, Director, Computing Services and Telecommunications

Nancy Mustachio, Manager, Administrative Computing

James Bauchkey, Manager, Systems and Network Support

Lynne Rogerson, Manager, Technology Project / Budget Office

Joseph Divito, Senior Network Engineer

Marie Somers, Internet Project Leader

Technology User Services and Support

Phil Long, Exec. Director, Teaching, Learning, and Technology Center

Ribar, Director, Center for Academic Technology

Heather Stewart, Director, Insitute for Technology Development

John Fernandes, Manager, PC Support Services

Trent Batson, Faculty Consultant, Center for Academic Technology