InGenius Connector Enterprise

basheddockSoftware and s/w Development

Feb 21, 2014 (3 years and 4 months ago)

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InGenius

Connector Enterprise

Product Overview

August 29, 2012

Agend


InGenius

Software


Corporate Overview


InGenius

Connector Enterprise


Product Overview


Key Features


Technology Overview


Packaging & Licensing


Demo





InGenius

Software


Started in 1986 by Rich
Loen

our Founder & CTO


12
years focused in computer
-
telephony
applications


Current staff of 20 located in Ottawa, Canada


InGenius

CTI applications
are deployed worldwide, from
SMB to cruise ships to fortune 500
companies


InGenius

Connector

launched in
2006 with thousands
shipped each
month




InGenius Connector Enterprise

A multi
-
platform Click
-
to
-
Dial solution that streamlines

call handling and reduces workload for Salesforce users.

Key Benefits

Utilized SFDC Open CTI 4.0

Reduces call handling

by 70%

Supports multiple switch

vendors

Supports Mac & PC

Highly

s
calable/high

availability

architecture

Key User Features

InGenius

Connector
Enterprise

SFDC Click
-
to
-
Dial solution

Handles both inbound &
outbound calling

Supports call logging, routing
and caller ID preservation

Includes

u
ser customizable

features

Technology Overview

Key Technical Features

No desktop install

Utilizes the latest SFDC

platform
-

Open CTI 4.0

Supports

all major
browsers

Highly

s
calable/high

availability

architecture

High Availability Deployment

Customer Site

Packaging & Licensing


Customer Package


Downloadable server installation package


D
ocumentation


Licensing


Electronic key for subscribed number of users


User model matches SFDC
-

# of users on an annual basis


$30 per user per month


Technical Support


9am to 5pm Monday to Friday

Usage Demo


User interface overview


Outbound call handling


Inbound call handling


Call logging


User customizable items




Key Advantages

W
hy use InGenius Connector Enterprise?


Fully featured “click to dial” solution


In/out
-
bound calls, logging, Caller ID preservation


No
desk top install, supports PCs and Macs


Easy server deployment and maintenance


Supports
integration with multiple switches


CISCO, Avaya


Easy integration with custom solutions


Modular approach defends scalability/availability


Key Advantages

Why
work with InGenius?


O
ver 25 years of Computer
T
elephony
I
ntegration (CTI)
experience.


Developed, deployed and support multiple high
reliability CTI based products.


S
upport major enterprise customers, channels and
partners around the world today.


Extensive experience with major switch vendors and
the needs of enterprise customers.




Thank
-
You


For more information contact:




Jeff Knight

Senior Channel Manager

Jeff@ingenius.com

613
-
591
-
9002 x3480

Brian Jensen

VP Business Development

Brian@ingenius.com

613
-
591
-
9002 x2220

Back
-
up Material

Key Features

For End

Users

For

Implementers

Benefits

SFDC Click
-
to
-
Dial
solution

Uses

SFDC

OpenCTI


Reduce call handling by
70%


Features include
logging, routing &
callerID

preservation

No desktop install

that supports Mac & PC
plus multiple switches

Low cost to deploy &
maintain on your
current infrastructure


Handles inbound &
outbound calling

Support

h
igh availability

deployment

No additional hardware

or software required


User customizable

features


Modular

design supports
customization

Can

support unique
workflows & business
processes

Product Summary

InGenius Connector
Enterprise
streamlines call

h
andling and logging tasks to reduce the workload

f
or Salesforce users.

Key User Features

SFDC Click
-
to
-
Dial solution

Handles both inbound &
outbound calling

Supports call logging, routing
and caller ID preservation

Includes

u
ser customizable

features

Key Technical Features

No Desktop Install

Utilizes the latest SFDC

platform
-

Open CTI 4.0

Highly

s
calable/high

availability

architecture

Supports

operation on both
Mac and PC

Customer Benefits

Reduce call handling

by 70%

Low cost deployment &
maintenance

No additional hardware or
software required

Supports major switch

vendors

Solution Overview


Server based install


Softphone runs in browser


Uses Apex to link to SFDC

Plug
-
in based
server architecture

enables
easy
customization for

u
nique business processes and

w
orkflows.