Delivering Business-Grade IP Solutions

basheddockSoftware and s/w Development

Feb 21, 2014 (3 years and 3 months ago)

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Delivering Business
-
Grade IP Solutions


Prepared for:




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Solution Overview

Solution Demonstration


Discovery Re
-
cap

Introduction To Telekenex



Current overall situation




Number of locations / Number of seats




Mission critical applications




WAN / Internet
-

Current situation




Pain points




IT objectives




Financial objectives




Current Telephony situation




State goal for this meeting




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

4

3

2

1

Market Analysis

Solution Overview

Solution Demonstration


Meeting

Agenda

Introduction To Telekenex




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE


Established Operations in August, 1994


Privately Held and Employee Owned


Headquartered in California


Facilities
-
Based Tier One Service Provider


Nationwide, Legacy
-

Free Network, Global Access


Nationally Deployed Fiber
-
Based VoIP Service
Provider offering Highly Customized Voice & Data
Solutions


Who is Telekenex?




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Fiber Based Global Access Network

10 Gig
-
enabled, multi
-
peering point




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE


Family of Products

Helping
your business
harness the power of a converged network

through managed solutions

Telekenex Private Voice and Data Network

Hosted
Enterprise
PBX



Cisco IP Phone



Command Center



Console Assistant



Call Recording



Call Center/ACD



Salesforce

Integration



Mobile Integration

Voice



Local



Long Distance



FlexSmart



SIP Smart

Private

WAN

MPLS



T1



DSL



Fiber



Managed Ethernet

Disaster
Recovery



SAN Storage



Firewall



Content Filtering



VPN



Co
-
location



EVDO

Internet



T1



DSL



Fiber



Managed Ethernet




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Telecom Total Cost of Ownership

Average cost across all industries

Source: Wilkofsky Gruen Associates

48%

Add
-
Ons

Training

Acquisition

Maintenance

28%

6%

2%

16%

Risk of Loss




©2013
Telekenex Confidential & Proprietary


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Technology Obsolescence

Without Upgrades

Equipment Purchase

Time

Value




©2013
Telekenex Confidential & Proprietary


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Competitive Market Drivers

SMBs will adopt
Hosted
PBX services to:




Maintain Competitive Edge in Business Market



Simplify Their Network



Increased Messaging Features



Unify Multi
-
Location Calling Features



Simplify Phone Moves, Adds and Changes



Reduce Costs



Enhance Customer Service



Improve Productivity

2004 2005 2006 2007 2008 2009 2010 2011 2012

$27 M

$56 M

$124 M

$278 M

$571 M

$1,086 M

$1,297 M

$1,566 M

Source: In
-
Stat/MDR

US Hosted PBX Service Revenues (in Millions)

$1,988 M




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE


Your Solution: Telekenex
Cisco
Hosted VoIP Telephony

Console
Assistant



Real Time Phone Status



Real Time Call Status



Effectively Route Calls



Transfer Calls



Conference Calls



Add Call Notes



Customizable View

Command
Center



User Web Portal



Platform Independent



Click
-
to
-
Dial



Visual Voicemail



Remote / Find Me



99 Conference Bridge



Virtual Fax

Call
Recording



“Always
-
On” Mode



“On
-
Demand” Mode



Supervisor Role Option



Full Control from Cisco
Phone or Web Portal



Play back, download,
email recorded calls.



Large LCD screen



Six programmable lines



One touch soft keys



Visual Voicemail



Directory Access



Transfer, Conference,
Park, Forward, Intercom

Cisco IP
Phone

Call Center



Real Time Queue Status



Live View Monitoring



Unlimited Queue



Unlimited Agents



Background Music



Announcements



Queue & Agent Reports



Maintain corporate
presence from anywhere
with one number
i
dentity



Extension
-
to
-
extension

dialing to/from mobile



One corporate voicemail



Unlimited package

Mobile
Integration




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

How and Why It Works

PSTN
MPLS
-
Private Backbone
Cisco Hosted VoIP with Private MPLS WAN
UTIL
STAT
DUPLEX
SPEED
SYSTEM
RPS
CATALYST 3550
3
4
5
6
7
8
9
10
11
12
1
2
15
16
17
18
19
20
21
22
23
24
13
14
1
2
Cisco PWR
Switch
10/100 ETHERNET 0/0
CONSOLE
AUX
10/100 ETHERNET 0/1
W1
2611XM
W0
FDX
LINK
100 Mbps
FDX
LINK
100 Mbps
Cisco
Router
/
IAD
Cisco H
-
VoIP Benefits
:
·
Robust Productivity Features
·
Easy Administration
&
Scalability
·
No Up Front Capital Expenses
Name
:
Title
:
Sales Office
:
San Francisco
Proprietary
&
Confidential
Class
5
Softswitch
PSTN
(
Redundant
)
IP Tel
App
Servers
(
Redundant
)
Session
Border
Controllers
(
Redundant
)
Sonet
Ethernet
MUX
DCS
(
Redundant
)
POP
Managed
Security
Find Me Anywhere
,
Single
Corporate Controlled
#,
Disaster Recovery
BENEFITS
:
1
Built in Disaster Recovery for Voice and Data Services
2
Robust
,
Reliable
,
Fully Meshed Private Network
3
Four Digit Dialing Between Locations
4
Voice
&
Data Traffic Prioritization via MPLS Private WAN
5
Responsive
24
/
7
/
365
Live Customer Support
6
Single Vendor Accountability
&
Simplified Billing
7
All Equipment
,
Service
,
Support
,
Training
&
Installation Included
8
Maintenance
&
Warranties included
San Mateo
,
CA
1
.
12
.
2011
INTERNET
UTIL
STAT
DUPLEX
SPEED
SYSTEM
RPS
CATALYST 3550
3
4
5
6
7
8
9
10
11
12
1
2
15
16
17
18
19
20
21
22
23
24
13
14
1
2
Cisco PWR
Switch
10/100 ETHERNET 0/0
CONSOLE
AUX
10/100 ETHERNET 0/1
W1
2611XM
W0
FDX
LINK
100 Mbps
FDX
LINK
100 Mbps
Cisco
Router
/
IAD
Mount Kisco
,
NY
Find Me Anywhere
,
Single
Corporate Controlled
#,
Disaster Recovery
Broadband
Remote Phone



©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Customer Premise Architecture

Cisco Router

Cisco POE Switch

UTIL
STAT
DUPLEX
SPEED
SYSTEM
RPS
CATALYST 3550
3
4
5
6
7
8
9
10
11
12
1
2
15
16
17
18
19
20
21
22
23
24
13
14
1
2
10/100 ETHERNET 0/0
CONSOLE
AUX
10/100 ETHERNET 0/1
W1
2611XM
W0
FDX
LINK
100 Mbps
FDX
LINK
100 Mbps
Switch in Phone

VLAN Trunking

QoS Router/ IAD

Via LLQ

28K Per Call

UPS Backup




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE


Manage Call Routing


Personal Directory


Meet
-
Me Conference Calls


Advanced Call Management


Voice Messages


Virtual Fax


Command Center




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Receptionist Console Assistant


Seamless Integration
Between Computer & Phone



Real Time Call Status



Real Time Phone Status



Customize View and Panel



Drag and Drop Transfers



Click to Dial



Sorting Options





©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

ACD Call Center


Live View Monitor


Real

Time Detailed Reports


Barge In, Silent Monitor, Coach


Background Music


Recorded Custom
Announcements


Wrap
-
Up Timer


Overflow Destinations


Unlimited Agents in Queue


Unlimited Queues





©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

ACD Real Time Reporting


Queue Report by Day



Queue Report by Hour



Agent Report by Day



Agent Report by Hour



Agent States Report



Abandoned Call Report




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE


ONE

phone number for your desk and
mobile phone


Extension
-
to
-
extension calling to & from your
mobile phone.


Conduct business from anywhere
& still
maintain a corporate presence
.


ONE

corporate voicemail box to access
and manage


ONE

trusted
partner to work with


UNLIMITED

voice, data, and text
(includes insurance)

Mobile Integration




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE



Manage your corporate voicemails
directly from your smartphone


Voicemail notification, playback, save,
delete, and forwarding functionality


Available to Telekenex customers for
free from the Google Play Store

Telekenex Voicemail App




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Why Cisco Hosted VoIP Telephony



No Up
-
Front Capital Expenditures



Full Feature Cisco IP Phones



Complete Connectivity Offering



International Footprint



Single Consolidated Billing



Carrier Class Reliability



Scalability & Obsolescence Protection



Predictable Operating Expense




©2013
Telekenex Confidential & Proprietary


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Service and Support




24x7x365
Customer Support/NOC


Customized System Design Session (SDS)


Full Turnkey Installation


Custom Training Program


Dedicated

Project Manager


Dedicated

Solution Architect


Dedicated Account Manager


Single Consolidated Billing




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

Customers

Professional
Services

Technology

Healthcare

Manufacturing

Restaurants &

Hospitality

Retail Stores

Education

Convenience

Stores


VC &
Financial




©2013
Telekenex Confidential & Proprietary


DO NOT DISTRIBUTE

The Next Steps




Solution Demonstration



Proposal / Agreements Review



Decision Timeline