Symantec Product Life Extension: Revised End-of-Life, End-of-Availability and End-of-Support Dates

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Oct 28, 2013 (3 years and 7 months ago)

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Symantec
Product Life Extension:

Revised
End
-
of
-
Life, End
-
of
-
Availability and End
-
of
-
Support
Dates



Date:

July 5, 2011




To:

Customers of the following product:


Symantec Brightmail Message Filter

(formerly
Symantec Brightmail AntiSpam
)




Re:

Product Life Extension,
End
-
Of
-
Life, End
-
of
-
Availability and End
-
of
-
Support
Announcement for

Symantec Brightmail Message Filter (formerly Symantec Brightmail
AntiSpam
)


Dear Valued Symantec Customer:

Symantec
Corporation
is announcing an extended
Support Life for Symant
ec Brightmail Message
Filter
, formerly Symantec Brightmail AntiSpam. This will give customers time to prepare for a product
migration.

Symantec will continue to develop the Symantec Message Filter product for Service
Provider and OEM

customers
only

going forward.

Symantec
will be discontinuing the availability of
Symantec Brightmail Message Filter for Enterprise, Mid
-
market, and Small Business customers
. This
letter details the key dates that are of importance to you
, as well as recom
mended product
migrations
.

End of Life:

As of
July 5, 2011
, Symantec Corporation will
begin to
End of Life ("EOL") the product(s)
identified in this notification, including any Maintenance Packs and/or patches for each version, in all
released languages.

End of Availability:

End of Availability will be
announced at a future date
. At this time
,

product
subscriptions

will
continue
be available for purchase.

Standard Support:

Provided the customer maintains a current maintenance contract for the product,
S
ymantec will provide Standard Support for issues at all severity levels until
the dates stipulated in
the table below
.

Partial Support:

Partial Support begins on

the dates stipulated below.
Our technical support
engineers may provide you with known fixes/p
atches/workarounds, existing Maintenance Packs, or
information from our Technical Knowledge Base in response to your request for assistance.

End of Support Life:

As of
the dates listed below
, Symantec will cease providing any and all levels
of Standard Support or Partial Support, for
the

versions of

Brightmail Message Filter listed below
.


Symantec Product

Version

End of Life

Clock Begins

End of Standard
Support and Start
of Partial Support



End of Support
Life

Symantec Message
Filter (formerly
Symantec Brightmail
Message Filter)

6.3*
(future
release)

Release GA
Date

Release GA Date +
30 months

Release GA Date +
30 months

Symantec Brightmail
Message Filter

6.1
,

6.1.1,

6.2

Ju
ly

5, 20
11

July

31

20
13

July

31

201
3

Symantec Brightmail
AntiSpam

6.0.5

Previously
announced

July 31, 2011

Ju
ly

31

201
2

Symantec Brightmail
AntiSpam

6.0.4

Previously
announced

March 30, 2008

July 31, 2012

Symantec Brightmail
AntiSpam

6.0.3

Previously
announced

June
30, 2007

July 31, 2012

Symantec Brightmail
AntiSpam

6.0.0,
6.0.1,
6.0.2

Previously
announced

January 12, 2006

July 31, 2011


* Symantec Message Filter 6.3 is an upcoming release that is planned for later in 2011. Symantec
Message Filter 6.3 will be fully

supported for 30 months from the GA date of the release.

Customers should migrate to an alternative product no later than the time of their next renewal.

Depending on the customer’s environment and priorities, Symantec offers three alternatives:



For custo
mers interested in a secure email gateway at the perimeter of their network,
Symantec Messaging Gateway offers a superior set of protection technologies, integrated
DLP capabilities, and rich reporting that go well beyond the limited capabilities of Symant
ec
Brightmail Message Filter.



For smaller customers who are deploying Microsoft Exchange as their only email
infrastructure, Symantec Mail Security for Microsoft Exchange provides tightly integrated
antivirus and antispam filtering leveraging the same
technologies as Symantec Brightmail
Message Filter.



For customers who are interested in deploying a hosted email security service,
Symantec.cloud offers hosted email security.

For service provider and OEM customers, Symantec will continue to develop a
dedicated product
offering designed for this particular market.

For more details about future product strategy, these
customers should contact their Symantec account managers.

Product Migration Details

To learn more about how to transition from
Symantec
Brightmail Message Filter to

alternative
Symantec products,
please refer to the KnowledgeBase article at the link below:


http://www.symantec.com/docs/HOWTO54705



Additional Resources

For more information regarding
Content Updates or
the services provided in Standard Suppor
t

or
Partial Support,

please refer to the Symantec Enterprise Technical Support Poli
cy at the link
below or contact
your Symantec Account Manager:

http://www.symante
c.com/enterprise/support/support_policies.jsp


To receive timely notification on updates and the support lifecycle fo
r your Symantec product,
please
sign up at the following link to receive Symantec Technical Support News Bulletins:

http://www.symantec.com/enterprise/support/news_bull etins/

We also recommend that you periodically check our website for End
of Life and End of Support
Life
information for your specific Licensed Softw
are:


Hel
pful contact information:


NOTE: Please do not reply to this email as it is electronically generated, and this mailbox is not
monitored. Instead, please use the Customer Care link below to request assistance.


Customer Care:

http://www.symantec.com/business/support/assi stance_care.jsp


To learn more about Symantec

products:

http://www.symantec.com


To find regional techni
cal support contact
information:

http://www.symantec.com/enterprise/support/techsupport_global.jsp


http://www.symantec.com/business/support/all_products.jsp


How to get more information

Symantec is committed to helping our customers achieve success
with their Symantec solutions.

If you have any questions regarding this notice, please contact your Symantec Part
ner or your

Symantec
Account Manager.

Thank you for using Symantec
Corporation
products and services.

Sincerely,

Symantec Corporation