Mobility Strategy Update

barbarousmonthMobile - Wireless

Dec 10, 2013 (3 years and 10 months ago)

136 views

Mobility Strategy Update
Julie Tregurtha
Head of Mobility Sales: SAP Africa
SAP’s Five Market Categories
Go to
Market
PRODUCT
VALUE
SOLUTION
Cloud
Database and Technology
Mobile
Analytics
Applications
11 Lines of Business
11 Lines of Business
24 Industries
Powered by SAP HANA
©2012 SAP AG. All rights reserved. 2
SAP’s mobile solution today
SAP Business Suite
Databases
3
rd
Party Applications
Mobile Enterprise
Application Platform (MEAP)
Mobile Device
Management
Mobile Consumer
Application Platform (MCAP)
LoB/Industry Apps Customer Apps Analytics Apps
SAP Store
SAP Mobility Platform
Support for All
Popular Devices
Instant
Mobilization
Full-Service
Platform
Support for SAP &
Third Party
Apps/Databases
Implementation and Hosting Services
©2012 SAP AG. All rights reserved. 3
Platform
B2E Apps
SAP’s mobile portfolio – build, buy and partner strategy
SAP/Sybase Build Ecosystem
SAP Mobility Platform
Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services
B2C B2E
Mobile Asset Mgmt
Field Service
Direct Store
Delivery/Retail Ex
LoB Mobile Apps
Mobile Analytics
Apps
Custom Mobile
Apps
Partner Apps
Partner Apps
Partner Apps
Afaria Mobile Device Management
Sybase 365 Messaging Infrastructure
Industr
y
LoB Analytic
s
Partner Custo
m
Banking
Retail
Telco
Travel & Hosp.
Media & Ent.
Automotive
Partner Apps
Partner Apps
Partner Apps
B2C Apps
Industr
y
Partner
On-Premise
Cloud
©2012 SAP AG. All rights reserved. 4
SAP’s mobile portfolio – build, buy and partner strategy
Platform
SAP/Sybase Build Ecosyste
m
SAP Mobility Platform
Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services
Mobility Development Tools/SDK
B2C B2E
Mobile Asset Mgmt
Field Service
Direct Store
Delivery/Retail Ex
LoB Mobile Apps
Mobile Analytics
Apps
Custom Mobile
Apps
Partner Apps
Partner Apps
Partner Apps

Banking
Retail
Telco
Travel & Hosp.
Media & Ent.
Automotive
Partner Apps
Partner Apps
Partner Apps
Afaria Mobile Device Management
Sybase 365 Messaging Infrastructure
B2C Apps
Industr
y
LoB Analytic
s
Partner Custo
m
Industr
y
Partner
On-Premise
Cloud
B2E Apps
©2012 SAP AG. All rights reserved. 5
Three Companies, Three Strengths

- Adobe, Sencha and Appcelerator need no introduction.
- Between the three, they boast more than a million developers who use the platforms and
enable any type of mobile development that can be dreamt of.
- Sencha Touch is one of the leading HTML5 development frameworks and can create
hybrid apps for both iOS and Android.
- PhoneGap is the single service that started the "hybrid app" development model that has
been copied by many other companies.
- The Titanium SDK from Appcelerator leverages JavaScript, HTML5 and CSS to create
native apps with Web-based software.
- The three platforms have overlapping functionality but put together under SAP's
umbrella, they form an environment that cannot be found elsewhere.

©2012 SAP AG. All rights reserved. 6
SAP’s mobile portfolio – build, buy and partner strategy
Platform
SAP/Sybase Build Ecosystem
SAP Mobility Platform
Unified B2E+B2C Platform + Mobile Device Mgmt + Related Services
Mobility Development Tools/SDK
B2C B2E
Mobile Asset Mgmt
Field Service
Direct Store
Delivery/Retail Ex
LoB Mobile Apps
Mobile Analytics
Apps
Custom Mobile
Apps
Partner Apps
Partner Apps
Partner Apps

Banking
Retail
Telco
Travel & Hosp.
Media & Ent.
Automotive
Partner Apps
Partner Apps
Partner Apps
Afaria Mobile Device Management
Sybase 365 Messaging Infrastructure
B2C Apps
Industr
y
LoB Analytic
s
Partner Custo
m
Industr
y
Partner
On-Premise
Cloud
B2E Apps
Enterprise Mobility:
Requirements…
Multiple
Backends
Device & App.
Management
Development
Tools & TCO
Security
Enterprise
Choice of
Devices
Simple Usage
Apps, Apps,
Apps!
End User

Mobility in Companies Today
App
Development
Device Management
Databases
Web
Services
Software
Applications
BlackBerry
iPhone
iPad
Android
Windows Mobile
SUP – SAP Mobile Platform
SAP Mobile Platform
Mobile
Business
Objects
HWC
Native
Applications
BlackBerry
iPhone
iPad
Android
Windows Mobile
Management Console
Databases
Web
Services
Software
Applications
SAP B2C PLATFORM
SAP B2C PLATFORM - MOBILISER
INDUSTRY SPECIFIC B2C SOLUTIONS
Solutions

Adaptable
Mobile
Apps
Banking
Wallet
Consumer
Products
Utilities
Banking
Telco
Utilities
CP
Retail
Retail
ROYAL BANK OF CANADA
RBC Mobile Banking

Devices:
iPhone, iPod, iPad
Blackberry, Android

Services
•Transfer money
between RBC accounts
•Check account
balances
•View account activity
•Review transaction
history
•Send Interac

e-
transfers
•Pay bills
•Find RBC Branches
and ATMs using
device's GPS
Consumers can access their banking information & transact via Smartphones
UTILITY APP POSSIBILITIES :
OUTAGE, BILL PAYMENT
Energy Outage
Center
Mobile Security, Device and
Applications Management
Mobile Device Management
with AFARIA
Afaria
Mobile Device Management
with AFARIA
Applications
Security
Devices
Costs
SAP Apps

©2012 SAP AG. All rights reserved. 8
Sample priority of mobile apps
EAM/Field Services

DSD/Retail Execution

Mobile Banking/Customer Self Service

CRM Mobile Suite

Configurable/Extensible Workflow

Healthcare Suite
Procurement Mobile Suite
Travel and Expense Mobile
HCM Mobile Suite
Mobile BI/Analytics


SAP Acquires Syclo*
Copyright © 2010 Syclo LLC.
All rights reserved
20
“With this acquisition, SAP adds
momentum to our already powerful
mobile portfolio, advancing our
vision and leadership while
accelerating our mobile apps. Syclo
brings both domain-savvy
expertise and industry-leading
solutions, as recognized by
customers and analysts. This will
drive innovation and mobility in the
workplace.”

Sanjay Poonen, President, Global
Solutions, SAP

Mobility is a pillar of SAP’s growth and innovation strategy. The acquisition of Syclo adds
mobile technology and applications expertise that will speed up the deployment of new field
service and mobile asset management solutions for SAP customers:
• The addition of Syclo’s expertise in building and selling mobile solutions in industries such
as, utilities, oil & gas, life sciences and manufacturing will immediately enhance SAP’s
offerings and accelerate the adoption and deployment of new field service and
mobile asset management solutions on the SAP Mobile Platform, SAP’s infrastructure
for developing and managing mobile apps.
• The companies are a solid technology fit as Syclo offers pre-configured versions of
its apps that integrate into SAP ERP and CRM systems, thus adding additional value
to customers’ SAP investment.
Syclo Solution Overview:
SMART Complex Mobile Applications Suite
Asset Management
•Work Orders
•CATS - Time & Attendance
•Notifications on-the-spot
•Measurement Documents
Material
Management
•Cycle Counts
•Goods Issues
•Stock Transfers
•Goods Receipt
Field Service
•Service Orders
•Customer data
•Territory data
•Entitlements
•Vehicle Inventory
Condition
Monitoring
•Fast Rounds & Readings
•Measurement Docs
•Integration to Data
Historian
•Safety Warnings
21
Copyright © 2012 Syclo LLC. All rights reserved
Thank You!
Where Do You Start?
Mobile Device and Application Management
The Mobile Opportunity
• Mobilise business processes
– Reduce costs
– Improve efficiencies
– Increase sales
– Improve service
• Flexibility -> Agility -> Business Transformation
• It’s about leveraging mobile devices, but working
within the constraints of the Enterprise


24
Balancing Enterprise and End User
Requirements
Device and Backend
Diversity
Device Choice
Device & App
Management
Development Tools &
TCD/TCO
Security
Ease of Use
Apps & More Apps!
End User Requirements
Enterprise Requirements
Evolving Mobile Ecosystem
Fragmentation
Mass diversity in
devices form factor,
OS, wireless networks
B.Y.O.D.
Individual
Responsible
Devices entering
your network
Mobile Applications
Enterprise and
Consumer Mobile
Application Adoption
Erupting


iOS 4
iOS 5
Evolving Mobile Environment
Implications
Data Loss
Prevention
Mobile data in a
landscape of
speed and
adoption is hard
to account
Telecom
Expense
Management
BYOD brings
growing
unpredictable
costs
End-to-End
Security
Governance
Existing compliance
models must
co-exist with new
mobility security
needs
Application
Management
Application
Lifecycle
management
threatens ROI
Your Mobile Environment
• Enterprises need to:
• Plan for security
• Establish and formalize policy
and management
• Gain insight, command-control
across mobile assets
• Possess visibility in real-time
• Invest in command and control
technology
Enterprises desire visibility and control across mobile
assets
How Do You Protect Your ROI
Based Investments?
Empowered Employees = Reduces Help Desk Cost
Create an one-to-many ratio with an easy enrollment process
Real-Time Analytics = Reduces Telecom Cost
Make sense of data with easy to understand reports to be consumed and acted on in real-
time
Simple App Management = Reduces IT Headaches
Make data interchange easy, with on-premise or a hosted managed model via partners


Compliance & Security Excellence = Reduces Risk
Devices and apps need comprehensive security and compliance models that co-
exist with mobility


Afaria Solution Overview
MDM
Device Security
App Provisioning &
Management
Usage Analytics
Data Partitioning
Help Desk
Device Configuration
Plug in to App Middleware
Platform
Asset Tracking
Afaria
What is Afaria?
• Afaria
• Award winning MDM + App
Management
• Legacy, heritage of leadership
• Integration to Analytics and
MEAP

Afaria mobile device and application management
solution allows administrators to centrally manage,
secure, and deploy mobile data, applications, and
devices

Managing and Securing the Device
Lifecycle
Manage
Assign membership/policies
Configure devices
OTA client delivery
Application deployment
Secure
Establish policies
Initialize power-on password
Install and encrypt data
Install and configure AV, firewall,
controls
Manage
Track asset
Update/repair software
Maintain/modify configuration
Distribute/update files
Software license tracking
Schedule/automate activities
Device remote control
Secure
Back-up data
Apply patch/security updates
Enforce security policies
Monitor/track security violations/threats
Compliance activity logging
Manage
Reprovision/reimage device
Replacement device-same user
Repurposed device
Redeploy software assets
Restore data (after device kill)
Secure
Disable lost/stolen device
Remote kill/lock
Access violation lock
“Data fading”
Disable device, network,
application access
Empowered Employees Reduces
Help Desk

Simplified Way to Get Users
Enrolled
• As users have become more
educated about mobility, IT is
allowing them more control
over managing their devices:
• End users can enroll their devices.
• End users can manage their own
devices, including device lock and
wipe.
• IT extends enrollment codes for
additional security.
• Find apps available for download.
Resulting in a reduction of one-to-one
help desk calls, protecting TCO.
Location based services via EUSSP
• Solve the "Where's my device" question that puts pressure on every
IT budget
• Functionality available within the EUSSP
• Shows the last known location of the device
• Displays the time that the location was collected
• Android will allow a refresh of the coordinates
Real-Time Analytics Reduces
Telecom Cost
Manage International Roaming
Cost and More
• Get early warning for cost
and usage overages

• Act on insights in real-
time - International
roaming notifications

• Enable consistent
monthly telecom
expenditures

Advanced Reporting, Analytics,
and Device Usage
BOBJ Report Details –
Telecom Activity Reports
Devices
Applications
 Number of Devices by Operating system (OS)
 Number of Devices by Carrier
 Number of Devices by Manufacturer
 Number of new devices added each month by OS
 Ownership of Devices [Corporate/Personal]
 Roaming activity of Devices [Data/Messaging/Voice]
 International roaming activity of Devices in time
 Number of devices that exceed the defined activity threshold
 Data, Voice and Messaging Usage by Carrier
Activity
Compliance
 Devices that are compromised (iOS & Android)
 Number of Devices that have not connected in time
 Number of iOS Devices without a password policy
 Number of Devices that are out of compliance (by platform)
 Number of Devices that have access violations (by platform)
 Number of Enterprise Applications installed by month
 Top 10 Enterprise Applications by installation status
 Volume Licensing status for Enterprise applications
 Top 10 Enterprise Applications by platform & installation status
 Number of Enterprise applications that are out of version
App Management Reduces
Mundane Work
All About the Apps
• Mobile applications make the enterprise more nimble:
• Be more market and customer savvy
• Have better visibility on internal business
processes
• Offer the right products to the right
customers at the right time
• Improve customer loyalty, as well as the
top and bottom lines of the organization
• However, Applications introduce new challenges:
• Create deployment scalability challenges
• Create security challenges
• Require deeper integration with the
application’s functionality
Afaria Application Enablement
 Provide automated delivery and
configuration services
 Deliver certificates for use with
applications
 Client, application and security
settings are automatically set-up
 Ability to work independent of how
the application is deployed



Enterprise App Deployment

Users can download both
enterprise and suggested apps
through the easy to use Afaria
client portal on the device
Users are empowered, while IT
can be assured that enterprise
apps are managed separately and
authorized by groups
IT can also feel confident security
is enterprise-grade and
compliance policies are met.
Protect Corporate & Personal-liable
Devices
• The tools to manage a device differently …

• Reliably discern between corporate vs.
personally-liable devices
• Separately manage corporate data vs.
personal
• Apply policies based upon ownership
• Build reports/BI based upon device
ownership





Manage How You Want To Manage
• Automatically manage based on criteria

• Hardware Configuration
• Groups can be blacklisted/whitelisted based upon any inventory
criteria
• Example: Automatically group all Samsung devices with Afaria
AES enabled.

• Software Configuration
• Risk can be reduced by filtering non compliant devices
• Example: Cotentin all devices with Drop Box installed
New Administrative Experience
• New, easier-to-use admin User
Interface
• Less context switching to perform
functions
• More intuitive for early users
• Browser-independent access to
console
• Internet Explorer, Chrome, Safari
and Firefox
• Performance enhancements
• New API to all Afaria functions
• Used by admin console
• Fully available for use by
customers/partners
• Workflow improvements
Simple, Targeted Administrative
Experience
 Simple, Quick, workflows for policy creation and device
management
 Browser Independent
 Simplified installation: Software appliance and enterprise grade
installation
 New Reporting and analytics
 Webservice API layer for automation of common tasks
 Build to handle various administrative roles
 Administrate on-the-go
In Summary

Afaria Protects Your ROI Investments
Empowered Employees = Lower Help Desk Cost

Real-Time Analytics = Lower Telecom Cost

Simple App Management = Lower IT Headaches


Compliance & Security Excellence = Lower Risk


SAP RUNS SAP Afaria
51
SAP runs SAP - Using Afaria to Provision.pdf

Moving Forward on Your Mobile
Journey
Mobile Strategy Next Steps
Mobile Platform for
Consumers
Mobile
Platform for
Enterprise
Mobile
Device
Management
Benefits of Having a Mobility
Strategy
Mobile Use Cases
Business Strategy
IT Strategy
System Landscape / Architecture
MOBILITY STRATEGY AND
REALIZATION
Benefits…
Clarity on how to leverage
Mobility solutions and
investments
Consistently documented and
classified mobility requirements
from different business areas
Framework for further planning
of Mobility
Aligned Mobility Roadmap
Recommendations from
experienced Mobility
Consultants
Benefits of Having a Mobility
Strategy - a B2C view
Enable you to meet and exceed mobile
consumer market requirements
Maximize customer retention and grow market
share for mobile banking customer
Establish a foundation for creating a simple,
secure, rich user experience
Shorten time-to-market for consumer mobile
apps and leverage existing investments in
mobile and SAP and other backend systems
Elevate your brand as an innovation leader
B2C
B2E
B2B
Benefits of Having a Mobility
Strategy - a B2E view
Enables you to leverage and extend existing
investments in SAP with mobile technologies:
 Empower employees with productivity tools
such as mobile workflow and approvals to
unlock the true value of SAP ERP
 Empower executives with real-time mobile
analytics
B2C
B2E
B2B
Benefits of Having a Mobility
Strategy - a B2B view
Enhance your ability to provide mobile
business services such as: mobile
procurement, mobile stock management,
mobile payment, and order taking, for
example, through a Business-in-Your-Pocket
solution.
Further advance out-of-office capabilities and
channels
B2C
B2E
B2B
Deliverables
Mobility Strategy Framework: the framework will clearly define the purpose, key
objectives, scope, and priorities of the mobility strategy, all in support of the overall
business strategy.
Mobility Roadmap (business and technology): a mobility roadmap will also be
developed to guide you in adopting innovative mobile technologies to deliver
sustainable business value while reducing the risks to the organization. Together
with the roadmap, a set of prioritised use cases of B2C, B2E, and B2B (including high-level
processes, and the people/structure involved) will be documented.
Mobility architecture: a concise description of
SAP/Sybase product overlay will be documented,
together with a high-level technical architecture design
(as illustrated in the 8 pillars of mobility strategy).
Project Plan and Budgetary Estimate
Product Overlay
Architecture
Mobility solution
architecture
overview
Scope Confirmation
and Proposal
As-is Analysis
Mobility Strategy
Mobility Roadmap
Mobility
Architecture
Envisioning future
potential
Executive
consultation
(interviews/workshop
s)
Consolidate and
document the
strategic inputs
Prioritize the
strategic objectives
Mobility strategy
framework
Identify processes
and document
mobility use cases
Evaluate impact of
existing programmes
and constraints
Evaluate
people/structure
requirements
Roadmap (business
and technology)
Scope confirmation
- internal
- external
Objectives
Proposal
Assess, review, and
document current
initiatives and
landscape
Understanding of
constraints
Current mobility
landscape and
status
Pre-project
2 weeks
How do you Deploy, Quickly?
SAP Rapid Deployment Services (RDS)

Knowledge Transfer
Learn how to “do it
yourself” and add more
users, more apps, and
more devices on your
own

Services
Fixed Time, fixed scope, and
fixed price implementation
using SAP best practices
delivered via SAP or Partner
Platform
Apps
Knowledge
Transfer
Services
SAP’s Mobile Platform
Gain access to SAP’s mobile
platform of Sybase Unwired
Platform, Afaria, and SAP
NetWeaver Gateway
Mobile Apps
Prepackaged instant value
mobile apps that increase
employee productivity across
multiple business functions like
Sales, Finance, HR,…etc