Collaboration and Desktop Productivity Software Survey: Microsoft Dominates both Markets

bammobInternet and Web Development

Dec 4, 2013 (3 years and 8 months ago)

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Practical IT Research that Drives Measurable Results

Collaboration and Desktop Productivity
Software Survey: Microsoft Dominates both
Markets

1

Info
-
Tech Research Group

Executive Summary

Info
-
Tech Research Group

2

Info
-
Tech recently surveyed our panelists’ experiences with Desktop
Productivity and Collaboration software (click
here

for more details).
This document highlights the more important findings of the study.


Key findings from the survey include:



Microsoft Office dominates the market and will continue to do so. Users
of alternative suites have no choice but to support Microsoft file formats.


Software Assurance (SA) coverage is still prevalent amongst Office users.


If you are currently on 2003 and plan an upgrade to 2010, keep SA coverage
until 2010 is released. However, if you are not currently on SA and only
upgrade every 5
-
6 years, do not purchase your licenses with SA coverage.


Most organizations will have Microsoft SharePoint deployed, even if
complimented by collaboration platforms from other vendors.


Integration is the key consideration for selection and deployment of
collaboration platforms.





Productivity

Where
are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Appendix

Demographics

Info
-
Tech Research Group

4


Regardless of the reason to switch, many
organizations experience formatting issues
when moving between productivity suites
and even between Microsoft Office versions
either within their organization or with their
customers.


Take care to ensure that the recipient of any
document is able to view it correctly.

Only 1% of panelists in this study are
not

using Microsoft Office, and they
made that decision because of cost.

If your organization is not amongst the 99% currently using
Microsoft’s Productivity Suite, be prepared to convert your files.

N = 166

N = 4

OpenOffice.org
1%
Microsoft
Office XP or
earlier
13%
Microsoft
Office 2003
44%
Microsoft
Office 2007
42%
Version of Microsoft Office Currently Used Primarily
25%
75%
Primary Motivation to Choose an
Alternative to Microsoft Office
Features
Cost
OpenOffice.org may be free, but it is not right for most
organizations.

For OpenOffice.org

Against OpenOffice.org

“Only our Finance team needs real Office app
capacity, such as advanced Excel abilities. Beyond
that, most people use 3% of Word, and 10% of
Excel. Do you really need Excel to sort or keep
information in a "neat" format?”

Director at a large Wholesale/Retail

organization

“Free or not, productivity cannot go backwards. There is

greater
comfort in the value to be obtained from a ‘paid for’ suite like MS
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partnerships to change this.”

Manager at a small Agricultural

organization

“Now that
OpenOffice

features and functionalities
are very much comparable to MS office,

m
ost
organizations will be carefully looking at the pros
and cons and like mine will decide at least in part
to deploy
OpenOffice
.”

Supervisor at a large Manufacturing
organization




Free’ is only the ticket price, not the TCO.


The TCO of
OpenOffice

and much open source is higher than commercial
packages.


So continue to buy commercial packages because
TCO is lower, development investment is higher, functionality is
higher, inter
-
operability is higher.



Manager at a small Business Services organization

“90% of users probably only use 10% of the total
functionality on a regular basis so why pay for the
90% that you hardly ever use?”

Manager at a mid
-
sized Information

organization

“In a nutshell, resistance is futile. We looked hard at
OpenOffice
,
or just upgrading to the latest version of Corel, but choosing
something other than MS Office is like swimming upstream.


We
needed compatibility with other applications that integrate with
Word and ease of sharing documents with other
agencies.


Availability of employees in labor market who are
already skilled, and availability of training resources, was also a
factor.


Less of a factor, but it helps justify the cost, is that MS
Office is more feature
-
rich than
OpenOffice
, which is important
for some of our power
-
users.”

Director of a large Public

Service organization

Why continue to pay for office productivity software when OpenOffice.org is free?

Productivity

Where are

they?

Where are
they going?

How are
they getting
there?

Are they
satisfied?

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Appendix

Demographics

Info
-
Tech Research Group

7


That being said, many organizations feel
that until OpenOffice.org gains increased
market share, they have little choice but to
use Microsoft’s productivity software due to
integration with other applications, existing
agreements, and standardization in
business.

No one is particularly happy with
their current productivity suite.

There is no difference in the likelihood an organization will
recommend their current productivity suite.

How to read this graph

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
OpenOffice.org
Microsoft Office
XP or Earlier
Microsoft Office
2003
Microsoft Office
2007
N = 163
Likelihood the Product Will be Recommended
Productivity

Where are

they?

Are they
satisfied?

Where
are they
going?

How are
they getting
there?

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Appendix

Demographics

Info
-
Tech Research Group

9


Office 2007 and Office 2010 use a different
standard file format (Open XML) than previous
versions of Office, and we expect Open XML to be
the default format used by organizations who have
migrated to 2007 and beyond.


While conversion plug
-
ins are available, there can
still be issues, primarily with formatting and color
schemes, when switching between versions.


29% of organizations who are currently using
Microsoft Office 2003 or earlier are planning to skip
Office 2007.


100% of organizations who are planning to move
from an Office product to another platform (such as
OpenOffice.org) are currently using 2003 or earlier.

85% of Microsoft Office users expect to be
using 2007 or 2010 in the next 18 months.

Prepare to face compatibility issues with external documents if
you are not using Office 2007 or 2010 within the next 18 months.

N = 164

Another
platform
1%
Microsoft
Office XP or
earlier
5%
Microsoft
Office 2003
9%
Microsoft
Office 2010
33%
Microsoft
Office 2007
52%
Version of Microsoft Office Expected to be Used
in the Next 18 Months
Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they
getting
there?

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Appendix

Demographics

However, if you are not currently on SA and
only upgrade every 5
-
6 years, SA may not be
worth it.

Info
-
Tech Research Group

11


42% of organizations who are upgrading have
software assurance coverage.


SA coverage


which costs about 29% of the desktop
license price annually
-

enables organizations to
upgrade their licenses to the most current product
available.


Organizations that are facing an SA renewal prior to
the release of a product and plan to upgrade to that
product can renew their agreement for 1 year or 3
years. However, the 1 year renewal option is only
available once.


Organizations that had a SA agreement that lapsed
while Office 2007 was available still have
upgrade
rights

as they
live on past the agreement term.

If you are on 2003 and planning an upgrade to 2010, stay on
Software Assurance (SA) coverage until 2010 is released.

N = 96

Upgrade rights are earned when the product is
released. The organization can then upgrade
at any point in time


even if their agreement
lapses before they use the upgrade.

Own through
Lapsed
Software
Assurance
2%
Own through
Current
Software
Assurance
42%
Purchase
through Retail
or OEM
7%
Purchase
through
Current
Volume
Licensing
Agreement
31%
Purchase
through NEW
Volume
Licensing
Agreement,
14%
Not Sure
4%
Planned Method of Payment for new Microsoft Office
Licenses
Info
-
Tech Research Group

12


A whopping 85% of respondents who have
decided how they will deploy Microsoft
Office are planning to deploy On
-
Premise.


However, look for opportunities to deploy
SaaS desktop productivity applications in a
mixed, hybrid environment, for casual
process
-
oriented workers, in order to reduce
the cost to maintain the desktop.

Our clients are not embracing SaaS
yet for productivity software.

Wait for Software
-
as
-
a
-
Service to become more mainstream for
productivity software before committing.

N = 96

Not Sure
7%
Hybrid /
Cross
-
Premise
Deployment
9%
On
-
Demand/Saa
S
4%
On
-
Premise
79%
Planned Microsoft Office Deployment Method
Collaboration

Where
are they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Appendix

Demographics

Info
-
Tech Research Group

14


Microsoft Office SharePoint Server and
Microsoft Windows SharePoint Services are
the front runners with 34% and 19% of
respondents using them.

75% of respondents are using a
collaboration platform to enhance
employee and customer interaction.

Enterprise Collaboration is here, but it's a Microsoft game.

“We are now based in the US and the UK, so this
has helped us a lot.”

“Our collaboration platform has increased our
effectiveness by eliminating spreadsheets and
emails as a means of communicating”

“Our collaboration platform has resulted in
consistent up
-
to
-
date information across all
team members”

“We are still waiting for that one benefit. I believe
the team that lead the rollout missed an
effective planning step that should have
included our user community to explain the
intent and gather feedback.”


Panelist’s Experience

1%
1%
1%
1%
1%
1%
2%
3%
4%
9%
19%
25%
34%
0%
5%
10%
15%
20%
25%
30%
35%
40%
EMC Documentum CenterStage
Jive Software SBS
Leverage Software
Novell Teaming
Telligent
Drupal
Not sure
Open Text
IBM Lotus Quickr
Other
Microsoft Windows SharePoint Services
(WSS)
None
Microsoft Office SharePoint Server
(MOSS)
N = 159
Collaboration Platform Currently in Use
Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

How did
they get
there?

Appendix

Demographics

Info
-
Tech Research Group

16


Overall, integration capability was the most
important factor when choosing a collaboration
platform as it ensures maximum contextual
collaboration capabilities for end users.


The reason it is
so

important is because
increased integration results in increased use,
and user uptake is usually the biggest challenge
experienced with collaboration tools.


While 66% of respondents had
more than one

criteria that was most important to their
collaboration platform selection decision, 31%
of those who only rated
one

criteria as the
most important said that it was cost.

Integration capabilities and cost were
the important factors used when
choosing a collaboration platform.

When selecting your collaboration platform, ensure that it has
the capability to integrate with your existing tools.

N = 115

N = 36

Collaboration
Features
11%
Content
Features
8%
Cost
31%
Delivery
Options
3%
Ease of
Deployment
11%
Integration
Capabilities
25%
Vendor
Reputation
11%
Single Most Important Selection Criteria
0%
20%
40%
60%
80%
100%
Delivery Options
Ease of Deployment
Vendor Reputation/Stability
Cost
Content Features
Collaboration Features
Integration Capabilities
Importance of Selection Criteria Used to Choose
Current Collaboration Platform
Most important Criteria
Important
Not Important
Least Important Criteria
Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Collaboration

Where are
they?

How did
they get
there?

Where
are they
going?

Why are
they going
there?

Appendix

Demographics

Info
-
Tech Research Group

18


Organizations who are currently using Open
Text are upgrading more than MOSS or WSS
users.


Info
-
Tech believes this is due to the broad
and often redundant Open Text product
portfolio, resulting from an aggressive
acquisition strategy over the past few years.
Open Text users are still trying to choose
the right products from the confusing Open
Text portfolio.


Organizations who are currently using WSS
are more likely to be changing products (not
just version) in the next 18 months than
organizations using MOSS.

58% of respondents will be upgrading
their collaboration platform in the
next 18 months.

Organizations are upgrading business collaboration software to
keep pace with current personal collaboration tools.

1%
1%
1%
1%
1%
2%
3%
4%
8%
10%
11%
12%
20%
25%
0%
5%
10%
15%
20%
25%
30%
Zoho
Novell Teaming
Jive Software SBS
EMC Documentum CenterStage
Drupal
Open Text
Microsoft Windows SharePoint Services
4.0 (Foundation 2010)
IBM Lotus Quickr
Other
None
Microsoft Windows SharePoint Services
(WSS 3.0 or earlier)
Not sure
Microsoft Office SharePoint Server
(MOSS 2007 or earlier)
Microsoft SharePoint Server 2010
(MOSS)
N = 157
Expected Collaboration Platform in the Next 18 months
Info
-
Tech Research Group

19


In 2007, 43% of panelists surveyed were
using WSS. That has fallen to 19% in 2009,
and is expected to fall to 15% in the next 18
months.


On the other hand, while use of MOSS has
dipped from 37% in 2007 to 34% in 2009, it
is expected to rise to 46% in the next 18
months.


While many organizations started out using
WSS, many came to realize that
much of
the needed functionality users expert
are only available through the paid for
SharePoint Server product
.

Relative usage of WSS (free download
with Windows Server) has fallen over
the last 2 years, and is expected to
continue to fall.

Microsoft's try it for free strategy has succeeded. WSS is an
effective pull through for MOSS.

Note: WSS 4.0 is also called Foundation 2010

0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2007
2009
Expected
Future Use
2007
-
N = 245 2009
-
N = 159 Future
-
N = 157
Usage of Microsoft's Collaboration Platforms
WSS
MOSS
Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Why are
they
going
there?

Appendix

Demographics

Open Text and Drupal users are more
likely to recommend their product to
a similar organization to themselves.

Collaboration platform loyalty varies greatly.

Note: Some platforms did not have enough responses to accurately
evaluate their recommendation likelihood


IBM Lotus Quickr users were less likely to
recommend their product than Drupal, Open
Text, and MOSS users.


Info
-
Tech Research Group

21

How to read this graph

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Leverage
Software
Open Text
Jive Software
SBS
Drupal
Other
Microsoft
Office
SharePoint
Server (MOSS)
Novell
Teaming
Microsoft
Windows
SharePoint
Services (WSS)
Telligent
EMC
Documentum
CenterStage
Not sure
IBM Lotus
Quickr
N = 118
Likelihood the Product Will be Recommended
Appendix

Demographics

Collaboration

Where are
they?

How did
they get
there?

Where are
they going?

Why are
they going
there?

Productivity

Where are

they?

Are they
satisfied?

Where are
they going?

How are
they getting
there?

Info
-
Tech Research Group

23

Industry

1%
2%
8%
9%
11%
14%
15%
20%
20%
0%
5%
10%
15%
20%
25%
Primary Industry
Wholesale/Retail
Transportation/Utilities/
Communications
Education
Financial Services
Government
Healthcare
Business Services
Manufacturing
N = 137
Industry
1%
2%
6%
9%
10%
13%
14%
23%
23%
0%
5%
10%
15%
20%
25%
Primary Industry
Wholesale/Retail
Transportation/Utilities/

Financial Services
Education
Healthcare
Government
Manufacturing
Business Services
N = 111
Industry of Productivity Respondents
1%
2%
8%
11%
12%
14%
14%
17%
21%
0%
5%
10%
15%
20%
25%
Primary Industry
Wholesale/Retail
Transportation/Utilities/

Education
Financial Services
Healthcare
Government
Manufacturing
Business Services
N = 109
Industry of Collaboration Respondents
Info
-
Tech Research Group

24

Business orientation

N = 55

N = 55

N = 73

8%
15%
38%
38%
Business Orientation
Government
Non
-
Profit/Charity
Public
Private
7%
13%
38%
42%
Business Orientation of Productivity Respondents
Government
Non
-
Profit/Charity
Public
Private
7%
13%
36%
44%
Business Orientation of Collaboration Respondents
Government
Non
-
Profit/Charity
Private
Public
Info
-
Tech Research Group

25

Number of employees

2%
6%
10%
18%
16%
20%
12%
15%
0%
5%
10%
15%
20%
25%
1
-
50 Employees
51
-
100 Employees
101
-
250 Employees
251
-
500 Employees
501
-
1000 Employees
1001
-
2500 Employees
2501
-
5000 Employees
5001 + Employees
N = 137
Number of Employees
3%
6%
9%
17%
17%
20%
11%
17%
0%
5%
10%
15%
20%
25%
1
-
50 Employees
51
-
100 Employees
101
-
250 Employees
251
-
500 Employees
501
-
1000 Employees
1001
-
2500 Employees
2501
-
5000 Employees
5001 + Employees
N = 111
Number of Employees of Productivity Respondents
2%
6%
9%
18%
13%
23%
14%
15%
0%
5%
10%
15%
20%
25%
1
-
50 Employees
51
-
100 Employees
101
-
250 Employees
251
-
500 Employees
501
-
1000 Employees
1001
-
2500 Employees
2501
-
5000 Employees
5001 + Employees
N = 109
Number of Respondents of Collaboration Respondents
Info
-
Tech Research Group

26

Number of IT employees

17%
18%
17%
21%
11%
8%
4%
1%
1%
2%
1%
0%
5%
10%
15%
20%
25%
1
-
5 IT Employees
6
-
10 IT Employees
11
-
25 IT Employees
26
-
50 IT Employees
51
-
100 IT Employees
101
-
250 IT Employees
251
-
500 IT Employees
501
-
1000 IT Employees
1001
-
2500 IT Employees
2501
-
5000 IT Employees
5000+ IT Employees
N = 137
Number of IT Employees
17%
16%
18%
23%
10%
6%
4%
1%
1%
3%
2%
0%
5%
10%
15%
20%
25%
1
-
5 IT Employees
11
-
25 IT Employees
51
-
100 IT Employees
251
-
500 IT Employees
1001
-
2500 IT Employees
5000+ IT Employees
N = 111
Number of IT Employees of Productivity Respondents
16%
18%
16%
21%
13%
9%
3%
0%
0%
3%
2%
0%
5%
10%
15%
20%
25%
1
-
5 IT Employees
11
-
25 IT Employees
51
-
100 IT Employees
251
-
500 IT Employees
1001
-
2500 IT Employees
5000+ IT Employees
N = 109
Number of IT Employees of Collaboration Respondents
Info
-
Tech Research Group

27

Revenue

2%
4%
7%
8%
12%
19%
23%
9%
15%
0%
5%
10%
15%
20%
25%
$0
-
$1M
$1M
-
$5M
$5M
-
$10M
$10M
-
$25M
$25M
-
$50M
$50M
-
$100M
$100M
-
$500M
$500M
-
$1B
$1B +
N = 137
Revenue
1%
3%
7%
8%
14%
20%
23%
9%
14%
0%
5%
10%
15%
20%
25%
$0
-
$1M
$1M
-
$5M
$5M
-
$10M
$10M
-
$25M
$25M
-
$50M
$50M
-
$100M
$100M
-
$500M
$500M
-
$1B
$1B +
N = 111
Revenue of Productivity Respondents
1%
4%
7%
7%
13%
21%
21%
12%
14%
0%
5%
10%
15%
20%
25%
$0
-
$1M
$1M
-
$5M
$5M
-
$10M
$10M
-
$25M
$25M
-
$50M
$50M
-
$100M
$100M
-
$500M
$500M
-
$1B
$1B +
N = 109
Revenue of Collaboration Respondents
Info
-
Tech Research Group

28

Job title

2%
4%
5%
8%
17%
29%
34%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Consultant
Team lead / supervisor
Team member
VP
-
level
C
-
Level officer
Manager
Director
-
level
N = 137
Job Title
1%
4%
4%
7%
14%
23%
28%
0%
5%
10%
15%
20%
25%
30%
Consultant
Team lead / supervisor
Team member
VP
-
level
C
-
Level officer
Manager
Director
-
level
N = 111
Job Title of Productivity Respondents
2%
4%
6%
8%
17%
28%
35%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Consultant
Team lead / supervisor
Team member
VP
-
level
C
-
Level officer
Manager
Director
-
level
N = 109
Job Title of Collaboration Respondents
How to read a box plot.

The bigger the box, the more variable the responses.

Info
-
Tech Insight:

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
OpenOffice.org
Microsoft Office
XP or Earlier
Microsoft Office
2003
Microsoft Office
2007
N = 163
Likelihood the Product Will be Recommended
The
diamonds

represent the
average

response.

The
black horizontal
lines

represent the
median
response.

The
bottom of the
blue boxes
represent
the
25
th

percentile
of
the responses.

The
top of the yellow
boxes
represent the
75
th

percentile
of the
responses.

The
bottom

end of
the lines

represent the
minimum
response.

The
top end of the
lines

represent the
maximum
response.

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