IBM WebSphere® Commerce Suite Version 5.1 Product Information Feedback

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Jul 30, 2012 (5 years and 24 days ago)

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it
will not be used to contract you with marketing information or for any other such purpose. For more information about IBM’s
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icies on privacy, refer to:

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IBM WebSphere® Commerce Suite Version 5.1 Product
Information Feedback


We want to know how we can help you better use IBM WebSphere Commerce Suite,

Version 5.1. This is an
opportunity for you to give us feedback about the product information included with WebSphere Commerce Suite.
The feedback is aimed at technical users, such as those who install and configure WebSphere Commerce Suite, or
those who
create and administer sites created with the product, and should take about 15 minutes to complete. We
appreciate your comments.


To respond, simply type your answers, save the document, and e
-
mail it to lisawu@ca.ibm.com.

Part 1: Background

Which of the f
ollowing most accurately describes you? To indicate your response, type an X in front of the most
appropriate selection below.



__ WebSphere Commerce Suite customer


__ IBM business partner


__ IBM employee


__ Other. Please specify: __________________


B
riefly describe your
role

at your current job as it relates to running an online business. For example, if you are a
system administrator, you may be responsible for installing WebSphere Commerce Suite and maintaining access
control. If your job includes m
ultiple roles, please describe all your roles.






Rate your level of
experience

with WebSphere Commerce Suite. To indicate your response, type an X above one of
the five blanks in the scale below.



Novice

__

__

__

__

__ Expert



__ No opinion/Difficult

to judge



Comments






Do you have
experience

with any of the following? To indicate your response, type an X in front of the one or more
selections below.



__ Java


__ JSP technology


__ Visual Age for Java



__ JavaScript


__ JavaScript


__ Enterprise JavaBeans







_
_ HTML


__ Multimedia tools


__ WebSphere Commerce Suite programming model and architecture


__ WebSphere Commerce Suite database schema



__ Previous versions of WebSphere Commerce Suite


__ Other electronic commerce products. Please specify: ____________
______


Comments






Overall, how satisfied are you with
WebSphere Commerce Suite
? To indicate your response, type an X above one
of the five blanks in the scale below.



Very Dissatisfied__ __

__

__

__ Very Satisfied




__ No opinion/Difficult to j
udge


Comments












Part 2: Product Information

1)
Type of information



a) Currently, we provide several
types of product information
. Rank your
current

usage of this information,
where a "1" ranking means that you use this information often, a "2"
ranking means that you use this information
sometimes, and a "3" ranking if you never use this information.



__ Fundamentals Guide


__ Installation Guide


__ Online help


__ Programmer's Guide


__ Other. Please specify: __________________




b) If t
here are
types of information

that we do not currently offer, but you would like to see for

future

product
information, let us know:






2)
Delivery format



a) Currently, we provide product information in several
delivery formats
. Rank your
current

usage of these
formats, where a "1" ranking means that you use this format often, a "2" ranking means that you use this format
sometimes, and a "3" ranking if you never use this format.




__ Hardcopy book


__ PDF file


__ HTML (online help)


__ Other. Ple
ase specify: specify: __________________




b) If there are
delivery formats

that we do not currently offer, but you would like to see for
future

product
information, let us know:












3) How satisfied are you with the usefulness and accuracy of the

Fundamentals Guide

for WebSphere Commerce
Suite? To indicate your response, type an X above one of the five blanks in the scale below.



Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation


Comments






4
) How satisfied are you with the usefulness and accuracy of the
Installation Guide

for WebSphere Commerce
Suite? To indicate your response, type an X above one of the five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation


Comments






5) How satisfied are you with the usefulness and accuracy of the
Programmer's Guide

for WebSphere Commerce
Suite? To indicate your response, type an X above one of the five blanks in the scale
below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation


Comments





















6)
Store and catalog development




a) How satisfied are you with the usefulness and accuracy of the
store and catalog

development

information for
WebSphere Commerce Suite? To indicate your response, type an X above one of the five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation



b) Cur
rently, we provide the following store and catalog development information. Which type of information do
you find most useful? Rank your
current

usage of the information, where a "1" ranking means that you use this
information often, a "2" ranking means th
at you use this information sometimes, and a "3" ranking if you never use
this information.




__ Overview information (Fundamentals Guide)


__ Documented samples (InFashion sample store)


__ Tutorials (on product Web site)


__ Conceptual, task, and refere
nce information (online help)


__ Store Developer: Creating a Store Using Store Services, Store Developer: Building a




Store Archive (PDF files)


__ Other. Please specify: __________________



c) If there are types of information that we do not cu
rrently offer, but you would like to see for
future

store and
catalog development information, let us know:






7)
System administration




a) How satisfied are you with the usefulness and accuracy of the
system administration

information for
WebSp
here Commerce Suite? To indicate your response, type an X above one of the five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation



b) Currently, we provide the following s
ystem administration information. Which type of information do you find
most useful? Rank your
current

usage of the information, where a "1"





ranking means that you use this information often, a "2" ranking means that you use this information sometimes, an
d
a "3" ranking if you never use this information.










__ Overview information ( Fundamentals Guide)


__ Conceptual, task, and reference information (online help)


__ System Administrator (PDF file)


__ Other. Please specify: __________________





c
) If there are types of information that we do not currently offer that you would like to see for
future

system
administration information, let us know:






8)
Customization and server reference




a) How satisfied are you with the usefulness and
accuracy of the
customization and server
reference

information

for WebSphere Commerce Suite? To indicate your response, type an X above one of the five
blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have n
ot used this documentation




b) Currently, we provide the following customization and server reference information. Which type of
information do you find most useful? Rate your
current

usage of the information, where a "1" rating means that you
use this

information often, a "2" rating means that you use this information sometimes, and a "3" rating if you never
use this information.




__ Overview information (Fundamentals Guide)


__ Technical information (Programmer's Guide)


__ Conceptual, task, and ref
erence information (online help)


__ Other. Please specify: __________________




c) If there are types of information that we do not currently offer, but you would like to see for
future

customization and server reference information, let us know:












9)
WebSphere Commerce Suite utilities



a) How satisfied are you with the usefulness and accuracy of the
WebSphere Commerce Suite utilities

information for WebSphere Commerce Suite, such as help using the Database Cleanup, Staging, Propagate, Cop
y,
and Loader utilities? To indicate your response, type an X above one of the five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation



b) Currently, we provide the followi
ng utilities information. Which type of information do you find most useful?
Rank your
current

usage of the information, where a "1" ranking means that you use this information often, a "2"
ranking means that you use this information sometimes, and a "3" r
anking if you never use this information.




__ Overview information (Fundamentals Guide)


__ Conceptual, task, and reference information (online help)


__ Other. Please specify: __________________




c) If there are types of information that we do no
t currently offer, but you would like to see for
future

utilities
information, let us know:






10) How satisfied are you with the usefulness and accuracy of the
online help

for WebSphere Commerce Suite?
Online help includes any information launched by
accessing
http://hostname/wcshelp
, clicking
Help

from the user
interface, and
PDF files

for the following roles: Site Administrator, Store Developer, Marketing and Merchandising
Manager, Order Clerk, and Customer Service Representative. To indicate your re
sponse, type an X above one of the
five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied



__ No opinion/Have not used this documentation


Comments















11) If you had $100 to invest in
improving the content and qualit
y

of the product information for WebSphere
Commerce Suite, how would you distribute this amount amongst the following? Type the dollar amount you would
allocate for the areas you want to see improved.




__ Getting started information, such as the Fundamen
tals Guide


__ Installation information, such as the Installation Guide


__ Store and catalog development information


__ System administration information


__ Server reference information


__ Utilities information


__ Customization information, such as th
e Programmer's Guide


__ Other. Please specify: __________________


Comments






12) Overall, how satisfied are you with the
usefulness

and
accuracy

of the WebSphere Commerce Suite
product
information
? To indicate your response, type an X above one of th
e five blanks in the scale below.




Very Dissatisfied__ __

__

__

__ Very Satisfied




__ No opinion/Difficult to judge


Comments












13) If you use
other sources of information

for WebSphere Commerce Suite, rank your usage of each source,
where a

"1" ranking means that you use this information often, a "2" ranking means that you use this information
sometimes, and a "3" ranking if you never use this information.




__ Product Web site


__ Newsgroup or forum


__ Technotes


__ Redbooks


__ White pap
ers


__ Marketing material


__ Other. Please specify: __________________


Comments






Part 3: Last Thoughts

Thank you for taking the time to provide us feedback! Use the following space for any other comments.


We routinely ask respondents to provide th
eir name and e
-
mail address to help interpret the feedback results. Please
indicate your preference below:




__ Yes, I am willing to provide my contact information and am willing to discuss my answers in more
detail.



Name: ______________________________
____________



E
-
mail address: ___________________________________



__ No, I do not wish to provide this personal information.


Would you be interested in participating in future feedback mechanisms about WebSphere Commerce Suite product
information?




_
_ Yes, I am interested in participating in the future.


__ No, I do not wish to participate in the future.