The Enterprise Application Market

architectgroundhogInternet and Web Development

Dec 4, 2013 (3 years and 4 months ago)

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The Enterprise Application Market
in Higher Education

October 2012

Susan Grajek, Vice President, EDUCAUSE

Questions


Which applications are dominated by a handful
of solution providers?


Which have an almost bewildering range of
choice?


When is open source a common choice?


Which are the most frequently outsourced
applications


Which applications are most likely to be
managed by system offices?


What types of applications are more


and less


widespread in higher education?

The Data

The Data


2011 EDUCAUSE Core Data survey


635 colleges and universities


16 application areas



Financial


Student information


HR/payroll


Alumni/advancement/developmen
t


Library


Course/learning management
(LMS)


Grants management (pre
-
award)


Grants management (post
-
award
)


Facilities
management


Portal


Administrative data
warehouse/business intelligence


Web content management (CMS)


Faculty/staff e
-
mail


Student e
-
mail


IT service/help desk trouble ticket


Customer relationship management
(CRM
)

Limitations


Limited to higher education market overall.


No trends yet. This is the first year for most
of these data.


Data irregularities.


Ongoing changes

among vendors.


Application

categories need

refinement

(e.g., email).

Trends Across Application Areas

Installed Based For Applications

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Customer relationship management (CRM)
Grants management (pre-award)
Grants management (post-award)
Administrative data warehouse/BI
Facilities management
Portal
Web content management (CMS)
Alumni/advancement/development
Library
IT service/help desk trouble ticketing
Course/learning management (LMS)
Student e-mail
HR/payroll
Faculty/staff e-mail
Financial
Student information
% of institutions reporting use of this application

Solution Diversity


Two inputs


% of market for top five
solution providers


Total number of solution
providers


Most homogeneous


LMS


Student information


Faculty/staff e
-
mail


Alumni/advancement


Most diverse


CMS


IT help desk


Facilities

37%

45%

47%

50%

52%

56%

56%

58%

79%

79%

82%

85%

85%

87%

89%

94%

89

34

90

77

34

34

31

32

58

47

31

37

33

24

22

24

0
10
20
30
40
50
60
70
80
90
100
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Web content management
Grants (pre-award)
Facilities management
Help desk ticketing
Grants (post-award)
CRM
Data warehouse
Portal
Library
HR/payroll
Financial
Student e-mail
Alumni/advancement/development
Student information
Faculty/staff e-mail
LMS
Percentage of market owned by top-five providers
Total vendors and open-source groups
Solution Diversity: The Long Tail

59%

59%

61%

65%

65%

65%

67%

68%

71%

73%

76%

76%

79%

80%

81%

88%

0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Faculty/staff e-mail
Portal
Financial
Administrative data warehouse/BI
Customer relationship management (CRM)
Student e-mail
Course/learning management (LMS)
IT service/help desk trouble ticketing
Grants management (pre-award)
Web content management (CMS)
Alumni/advancement/development
Grants management (post-award)
Student information
Facilities management
HR/payroll
Library
% of solution providers at fewer than four institutions

Open Source


Open source is most
widespread in LMS and
CMS


Moodle and Sakai among
top 5 LMS


Drupal #2 CMS


Other open source
leaders


COEUS/
Kuali

in grants
pre
-
award and post
-
award


JASIG
uPortal

in Portal


RT in IT help desk

26.0%

26.0%

12.0%

10.0%

6.0%

6.0%

5.0%

2.0%

1.0%

1.0%

0.5%

0.3%

0.2%

0.2%

0.0%

0.0%

0%
5%
10%
15%
20%
25%
30%
35%
40%
LMS
Web content management
Portal
Grants (pre-award)
Help desk ticketing
Grants (post-award)
Student e-mail
Faculty/staff e-mail
Library
Financial
Facilities management
Data warehouse
HR/payroll
Student information
Alumni/advancement/development
CRM
Homegrown


Most common for grants
management (pre
-

and
post
-
)


Portal


Data warehouse

1%

11%

16%

34%

11%

31%

1%

1%

6%

7%

12%

16%

8%

9%

5%

6%

0%
5%
10%
15%
20%
25%
30%
35%
40%
LMS
Web content management
Portal
Grants (pre-award)
Help desk ticketing
Grants (post-award)
Student e-mail
Faculty/staff e-mail
Library
Financial
Facilities management
Data warehouse
HR/payroll
Student information
Alumni/advancement/development
CRM
Application Management


In
-
House is the most common


Across the 16 applications, median 71% of
institutions manage the application in
-
house
(ranging from 44% to 91%, depending on
application type)


System office management next most
common


Median 21%, ranging from 3% to 33%


Outsourced management least common


Median 7%, ranging from 2% to 43%

Market Shares

Student Information Systems

% of institutions using

99%

% outsourced

2%

% managed by system office

28%

% of market owned by top 5
providers

87%

HR/Payroll

% of institutions using

98%

% outsourced

8%

% managed by system office

31%

% of market owned by top 5
providers

79%

Financial

% of institutions using

99%

% outsourced

2%

% managed by system office

33%

% of market owned by top 5
providers

82%

Faculty/Staff E
-
Mail

% of institutions using

98%

% outsourced

8%

% managed by system office

8%

% of market owned by top 5
providers

89%

Student E
-
Mail

% of institutions using

97%

% outsourced

43%

% managed by system office

13%

% of market owned by top 5
providers

85%

Course/Learning Management Systems

% of institutions using

97%

% outsourced

19%

% managed by system office

22%

% of market owned by top 5
providers

94%

IT Service/Help Desk Trouble Ticketing

% of institutions using

95%

% outsourced

9%

% managed by system office

11%

% of market owned by top 5
providers

50%

Alumni/Advancement/Development

% of institutions using

86%

% outsourced

5%

% managed by system office

6%

% of market owned by top 5
providers

85%

Library

% of institutions using

86%

% outsourced

18%

% managed by system office

32%

% of market owned by top 5
providers

79%

Web Content Management

% of institutions using

81%

% outsourced

7%

% managed by system office

3%

% of market owned by top 5
providers

37%

Portal

% of institutions using

75%

% outsourced

4%

% managed by system office

11%

% of market owned by top 5
providers

58%

Facilities Management

% of institutions using

66%

% outsourced

16%

% managed by system office

19%

% of market owned by top 5
providers

47%

Administrative Data
Warehouse/Business Intelligence

% of institutions using

62%

% outsourced

2%

% managed by system office

24%

% of market owned by top 5
providers

56%

Grants Management: Pre
-
Award

% of institutions using

38%

% outsourced

4%

% managed by system office

22%

% of market owned by top 5
providers

45%

Grants Management:
Post
-
Award

% of institutions using

40%

% outsourced

5%

% managed by system office

23%

% of market owned by top 5
providers

52%

Customer Relationship Management

% of institutions using

35%

% outsourced

18%

% managed by system office

15%

% of market owned by top 5
providers

56%

EDUCAUSE CENTER FOR APPLIED RESEARCH

ECAR Research


About 30 reports annually


Original research


Member research


Third
-
party research from Gartner and
CHECS


Research is restricted to subscribers


Reports initially restricted


Other materials permanently restricted

2012 Research

2013 Research Under Consideration


Consumerization

of IT


Student Technology Use


Higher Education IT Workforce


Measuring the Cost of IT


E
-
Learning


Update on Mobile IT

Thank You!

Susan Grajek