Assoc. Prof. Millie Rivera Head, Communications and New Media Program Director, Social & Cognitive Lab, Interactive and Digital Media Institute National University of Singapore

architectgroundhogInternet and Web Development

Dec 4, 2013 (4 years and 7 months ago)


Assoc. Prof. Millie Rivera

Head, Communications and New Media Program

Director, Social & Cognitive Lab,

Interactive and Digital Media Institute

National University of Singapore

ICT statistics

Brief ICT history

Intelligent Nation Master Plan

Key initiatives and targets

government initiatives

lifestyle and interactive and digital media

Digital divide and cyber security

Other measures


National Computer Board created


Cellular operators licensed to compete
with incumbent


First broadband network started


Telecom market liberalized

Competition in fixed and mobile services

Lifting of equity restrictions for foreign


3G services begin

Intends to roll out next generation ICT
infrastructure by 2012

Symmetric broadband access speeds of up to

Internet Protocol Version 6 compliant


Pervasive connectivity

Complementary wired and wireless networks
for seamless connectivity

Enable new broadband services/applications

Spearhead the transformation of key
economic sectors, government and
society through more sophisticated and
innovative use of ICTs

Establish an ultra
high speed and
pervasive ICT infrastructure

Develop a globally competitive ICT

Develop an ICT
savvy workforce

fold increase in value
added infocomm
industry to SGD 26 billion

fold increase in infocomm export
revenue to SGD 60 billion

80,000 additional infocomm related jobs

At least 90% of homes using broadband (from
78% now)

100% computer ownership for all homes with
going children

Singapore already has an efficient e
government platform

All services that can be placed online
are already available

9 out of 10 people who transacted with
the government had done it online at
least once in past 12 months

New goal is to transcend organizational

Changing rules and procedures so government
services can be better integrated around
customer/citizens’ needs

Agencies will streamline common functions
and integrate backend process (e.g. human
resources and finance)

More emphasis on mobile services

Citizen Access Centers for those without
internet access will be increased from 5 to 25

Increase citizen participation in policy making
process and strengthen relationship with
citizens through ICTs

Government online consultation portal

engagement (more later re. AIMS)

Government will allow private partners who co
create and develop e
government solutions to
retain IP to enhance their business and export

Make it easier and more convenient for
businesses to transact with government online

Key licensing authorities have integrated 40
strategic services in the online business
licensing portal

Businesses can obtain licenses within a few
working days when applying online

May not apply to foreign

Online banking is most popular online

Six in 10 internet users 15 yrs and above use
Internet for leisure

Playing computer games

Downloading/uploading digital photos

Listening/downloading online music

Reading publications

Watching films

SGD 500 million set aside for R&D in IDM sector

Funds administered by National Research

But additional funds come from Infocomm
Development Authority, Media Development
Authority, and Ministry of Education to fund
related projects

iN2015 masterplan seeks to create “ICT
bridges” to ensure that the poor, disabled and
the elderly are not left out

For the young

New PC Plus program

will provide highly
subsidized computers and internet access to
10,000 low
income households

For the disabled

Provide ICT training opportunities to help
them obtain employment

For the elderly

Workshops on the use of mobile devices

Computer training

Key areas in need of enhancement

Lack of experienced professionals in cyber

Businesses’ cyber/IT security

Lack of awareness among employees

Projects being planned under masterplan

Infocomm Vulnerability Study on National Critical

National Authentication Infrastructure

National Cyber
Watch Center


Recent law requires bulk spammers to
clearly label their emails by including
<ADV> in the subject heading

Allows recipients to opt
out through
unsubscribe requirements

Allows legal action against spammers
with damages up to SGD 1 million

Not effective with overseas spam

After many years of consultation and delay
tactics by operators, Infocomm
Development Authority finally implemented
a “true” number portability scheme

Common centralized database for fixed,
post and pre
paid mobile service providers

Switching between operators should take
one day

Advisory Council for the Impact on New
media in Society

Set up in 2007 to

Discuss impact of new media

Commission research on impact of new

Make recommendations to


Go beyond public consultations and join
discussions initiated by citizens

Abandon policy of not responding to online
media feedback from public

Do research on e
engagement/learn from
other countries

Political content

Remove registration requirement for
individuals, groups or political parties that
provide political information online

Extend list of allowed political activities that
can be carried out online

e.g. podcasts,
blogs, etc.

Decriminalize the making of party political

Protection of children

Singapore already has a law to protect
children against sexual predators

Set up new agency to coordinate education
programs to protect/educate children and

Lift ban of 100 “offensive” websites

Provide filtering software to parents free of


Electronic Transactions Act already protects
ISPs and NSPs with respect to third
material to which they merely provide access

AIMS recommends the same limited immunity
for content providers/aggregators

Take down defamatory material upon
credible request that a person has been

Thank you!

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