Telephone & High-speed Internet Access Services Proposal Presented By

ahemcurrentNetworking and Communications

Nov 21, 2013 (3 years and 7 months ago)

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Telephone

&

H
igh
-
speed Internet Access

Service
s

Proposal


Presented
B
y




SPIN #
143032068






Contact:
Tom Jordan


314
-
406
-
6000

tjordan@proficienttel.com

www.proficienttel.com


2

A
BOUT
P
ROFI CI ENT
T
ELECOM


Leading Provider:


Proficient Telecom

is an industry leading provider of
voice and
data communications services to
schools

and

libraries

throughout
the United States
. We develop secure end
-
to
-
end solutions to
meet the needs of today's complex communications environment, and through the integr
ation of
IP
-
based telecommunications and cutting
-
edge software applications, deliver economic
communications solutions that leverage broadband networks. In recent years we have focused
on serving academic institutions, and as a result understand the uniqu
e requirements of schools
who undertake the
E
-
rate
Form
470/
471 application process in pursuit of Universal Service
funding.


Our History:


Proficient Telecom

was
originally
founded in 1996 to provide T
-
1 dedicated Internet access
services to small and
medium
-
sized businesses

in the Midwest
.
Now in our
1
6
th

year of service,

we

provide a comprehensive range of
telephone
,

dedicated Internet access, network security
and virtual private network services to
schools, libraries and
small and medium
-
sized
busin
esses
throughout
the United States
.


Our Mission:

Proficient Telecom
’s

mission is to provide high
-
quality, highly
-
affordable

voice and
high
-
speed
Internet connectivity and related services to schools
, libraries

and
small and medium
-
sized
businesses.


Our
Goals:

Simply stated, we focus on meeting your connectivity needs so that you can focus on running
your
organization
. To achieve our mission, we apply ourselves in four key ar
eas important to
your operation
:


Reliability.

To keep you up and running around

the clock, we've built a secure network with
redundant switching and routing. To this we've added gear from Cisco, Intel and other leading
vendors and have topped it all off with diversely routed connections to the Internet
over

tier
-
one
telecommunication
s companies. All of this leads to one of the most reliable networks in our
service area
s
.

3

Service & Support
.

Our highly
-
skilled support team is available seven days a week to address
service related problems you may encounter. If
it

cannot be handled over the telephone, we
employ escalation procedures to get your problem into the hands of systems engineers right
away. Keeping you up and running is a top priority.

Value.

Receiving quality service doesn't have to cost an arm and a leg.

With a focus on
reliability, our service plans offer the highest price to value ratio in the industry. You may find a
lower
-
priced

provider, but you won't find a better value.


Simplicity.

We recognize that you need to focus on running your business and n
ot on the latest
technical jargon. That's why we speak in your terms
-

how
Proficient Telecom

will benefit your
organization.


Our
Extended Reach &
Facilities:


P
roficient Telecom provides voice and data services
in all 50 states
.

Our carrier
-
class data
c
enter
and NOCs enable us
to offer highly reliable
and
efficient connectivity solutions
.


We partner with m
ultiple Internet
backbone providers and maintain relationships with local
exchange
carriers
,
including

among others
AT&T
,

Verizon

and
Qwest/
Centurylink
.


We monitor all of our customer circuits around the clock from two locations.
Our e
ngineers
begin to triage
any
problems

within 5 minutes and keep our customers informed throughout any
outages.


Our Proactive Approach to Monitoring & Support
:

With a focus on relating our business performance to our underlying network performance,
Proficient Telecom
dedicates staff 24 hours a day, 365 days a year to monitoring

the end
-
to
-
end
performance of its networks, servers and applications
. This enables
us to not only quickly react
to outages when they occur, but also identify developing faults and repair them before they
result in outages.


4



It sounds simple, but surprisingly far too many service providers rely on their customer
s

to tell
them when the
re is a problem.

For an additional fee, we can
even
customize and extend our monitoring and management
into
your network to whatever degree you desire


monitoring your internal switches, routers, mail
servers, file servers, web servers, UPS and just about

any other networked device


and taking
proactive pre
-
determined steps to resolve problems.

Clients of these customized services enjoy

a complete IT management package
-

all for significantly lower costs than investing in hardware,
software, training, an
d hiring
.




5

PROPOSED SOLUTI ON
S

AND PRI CI NG

Proficient Telecom

is proposing
options from
three

categories of services
:
1) telephone

service
s
;

2)
high
-
speed Internet
access
services
;

and 3)

integrated
telephone & high
-
speed Internet access services.

If one of these options isn’t sufficient, please let me
know.


Telephone Services



3
O
ptions


Option 1:
Traditional
Voice
PRI
/T1

(
terminates in
existing
PBX or
key phone
system
)



up to
2
4
c
oncurrent

lines in use
over a PRI/T1 circuit







Monthly
Service Charge

Installation Charge

Term





Local Service

Up to
24
c
oncurrent
l
ines in
u
se

----

----



20
t
elephone #s (
DID
)

----




___________

___________


Total Charge

$3
4
9

$0

3 Years






-

Intrastate
l
ong
d
istance

3.0

cents per min



-

Interstate
l
ong
d
istance

2.0

cents per min



-

Ea. ad
ditional 20 DID

numbers

$1
1




* Larger blocks of DID available


Key Benefits



Proficient Telecom
Traditional
Voice
T1



Lower monthly cost than from your incumbent local telephone company



More lines per circuit
than traditional
Telephone Company
PRI
= lower cost per
line



Leverages your existing
PBX or phone system



Need more concurrent call capability….just add additional PRI




6

Telephone Services



3 Options (cont.)

Option 2:
SIP
Voice over IP
T1


24

concurrent call paths over a
single
T1 circuit
(
terminates in
your existing
IP capable PBX or phone system
)



Monthly Service




Charge

Installation Charge

Term


Local Service



-----



2
,
000
l
ong
d
istance
m
in
utes


Up to
24
c
oncurrent
l
ines
in use

20
t
elephone #s

(DID)

-----

-----

-----





___________

___________


Total Charge

$349

$0

3 Years






-

Addn’l
i
ntrastate
l
ong

d
istance

2.5
cents per min



-

Addn’l
i
nterstate
l
ong

d
istance

2.5

cents per min



-

Ea. additional
20

DID
numbers

$
1
1



-

Each a
ddn'l
c
oncurrent line

in


use, expandable up to 30




$1
2



* Larger blocks of DID available




Key Benefits



Proficient Telecom
SIP T1



Expandable u
p to 30
lines in use

per
T1
circuit
(versus 24 for
traditional voice

T1)
resulting in

lower cost per
call path than
traditional
voice T1



Leverages your existing phone equipment









7

Option 3: Hosted
Digital Line
(
individual
phone
lines


no
PBX or
telephone
system

needed
)
. Comes
in
3
feature levels


Bronze, Silver & Gold

Bronze

Monthly Service
Charge


Installation
Charge



Term



Single
telephone
l
ine with



u
nlimited

inbound minutes




Call
f
eatures (see below)



Total Charge



All o
utbound

m
inutes






-----


-----

________

$1
2
.95


3
.
9

cents per min.








_________

$
0








3 years


Silver

Monthly Service
Charge


Installation
Charge



Term

Single

telephone

l
ine with


u
nlimited

i
nbound minutes




Call
f
eatures (see below)



Total Charge



All o
utbound
m
inutes






-----


-----

________

$1
4
.95


3
.
9

cents per min.








_________

$0








3 years


Gold

Monthly Service
Charge


Installation
Charge



Term




Single telephone line with


u
nlimited

i
nbound minutes





Call
f
eatures (see below)



Total
c
harge



All o
utbound
m
inutes



-
----



-----

________

$1
7
.95



3.9

cents per min.







_________

$0







3 years

8

Hosted Digital Line


Bronze F
eatures




Authentication

Client Call Control

Malicious Call Trace

Basic Call Logs

Customer Originated Trace

Outgoing
Calling Plan

Call Capacity Management

Directory Number Hunting

Phone Status Monitoring

Call Forwarding Always

Emergency Zones

Physical Location

Call Forwarding Busy

E
x
ternal Calling Line ID Delivery

Polycom Phone Services

Call Forwarding No Answer

Flash Call Hold

Preferred Carrier Group

Call Forwarding Not Reachable

Hunt Group

Preferred Carrier User

Call Return

Incoming Calling Plan

Series Completion (hunting set of
lines)

Call Transfer

Intercept Group

Service Scripts User

Call Waiting

Intercept

User

SMDI Message Desk

Calling Line ID Delivery Blocking

Internal Calling Line ID Delivery

Third
-
Party MWI Control

Calling Name Retrieval

Inventory Report

Three
-
Way Call

Calling Party Category

Last Number Redial

Voice Mail

Charge Number

LDAP
Integration

Voice Mail to E
-
Mail (
.
wav format)




Voice Messaging Group






Hosted Digital Line


Silver F
eatures




All Bronze Features

Diversion Inhibitor

Speed Dial 8

Anonymous Call Rejection

Do Not Disturb

Hoteling Guest

Automatic Callback

Speed Dial 100








Hosted Digital Line


Gold F
eatures
:




All Bronze & Silver

Features

Shared Call Appearance 5

Privacy

CommPilot Call Manager

Alternate Numbers

Push to Talk

CommPilot Express

Call Forwarding Selective

Shared Call Appearance 10

In
-
Call Service Activation

Call Notify

Shared Call Appearance 15

Outlook Integration

Directed Call Pickup

Shared Call Appearance 20

Remote Office

Directed Pickup with Barge
-
in

Shared Call Appearance 30

Sequential Ring

Priority Alert

Shared Call Appearance 35

Simultaneous Ring Personal

Selective Call Acceptance

Automatic Hold/Retrieve

Two
-
Stage Dialing

Selective Call Rejection

Enhanced Outgoing Calling Plan

Voice Portal Calling

Barge
-
in E
x
empt

Music On Hold

Multiple Call Arrangement

Busy Lamp Field

Music On Hold
-

Video

Shared Call Appearance

Hoteling Host




N
-
Way Call










9

Key Benefits



Proficient Telecom
Hosted Digital Line



A d
igital replacement for
traditional
analog
telephone lines



Lower cost

per line

than traditional business telephone lines



More included features than traditional
business tele
phone lines

High
-
speed Internet Access

Services



4

Options


Option 1:
Internet Connectivity
O
ver T1
O
r Bonded T1



Bandwidth

Monthly
Service
Charge


Installation
Charge


Term


1.5 Mbps

$3
3
9

$0

3 years

3.0 Mbps

$
599

$0

3 years

4.5 Mbps

$
899

$0

3 years

6.0 Mbps

$1,
099

$0

3 years

7.5 Mbps

$1,
3
49

$0

3 years

9.0 Mbps

$1,
599

$0

3 years


Option 2:
Internet Connectivity


Ethernet
O
ver Copper
O
r
Ethernet
O
ver
DS1


Bandwidth

*

Monthly
Service
Charge


Installation
Charge


Term

3.0 Mbps


$
429

$0

3 years

5
.0 Mbps


$
589

$0

3 years

*
Other bandwidths and terms available
.


Option 3:
Internet Connectivity
O
ver Fiber


Bandwidth

Monthly
Service
Charge


Installation
Charge


Term


10 Mbps*

$1100

$0

3 Y
ears

*
Other bandwidths and terms available
.


10

Option
4
:
Internet Connectivity
O
ver Wireless (3G
, 4G

and/or WIMAX)

Bandwidth

Monthly
Service
Charge


Installation
Charge


Term

1.5 x 512 Kbps

$149

$99

3 years

2 Mbps x 2 Mbps

$399

$399

3 years

3 Mbps x 3 Mbps

$499

$499

3 years

4 Mbps x 4 Mbps

$599

$599

3 years

5 Mbps x 5 Mbps

$699

$699

3 years

6 Mbps x 6 Mbps

$799

$799

3 years


Integrated

Telephone & High Speed Internet
Access Services

Over Single Circuit


2 Options

Option 1:
Integrated
A
ccess

O
ver T1
o
r
B
onded
T1

(
voice and
h
igh
-
speed Internet
a
ccess
s
ervice
o
ver
a single
circuit

-

terminates in existing PBX or key phone
system)






Single T1
*

Monthly Service
Charge

Installation Charge

Term






Local
Telephone S
ervice



-----




Up to
2
4,0
00
local

minutes



Up to
24
concurrent
lines in use


20 telephone #s (DID)


High
-
speed Internet
a
ccess



up to
1.5 Mbps

(higher bandwidth avail.)


-----

-----

-----


-----






___________

___________






Total Charge

$3
5
9

$0

3 Years






--

Additional
--




-

Intrastate
l
ong
d
istance

2.5

cents per min



-

Interstate
l
ong
d
istance

2
.
5

cents per min



-

Ea. additional 20 DID numbers

$1
1



-

Each addn'l
c
oncurrent line



expandable to
total of 30




$1
2



*
Other bandwidths and terms available
.

Larger blocks of DID available
.


11


Key Benefits



Proficient Telecom
Integrated
Access

Over T1 or
Bonded T1



Leverages your existing phone
system investment



Dynamically
a
llocated
v
oice and
d
ata
over the same circuit increase
s

efficiency



Up to 24 simultaneous
lines in use
;
expandable
up to 30
for additional fee



All of your
telephone

and
data

needs over

one circuit



y
our
v
oice calls are given
priority over your data
.
Data is given additional bandwidth when less voice is
being used
.



Total
b
andwidth available in 3 options




1.5 mbps
,
3.0 mbps

and
4.5 mbps

(pricing above is for single T1)
; Add additional T1s for more concurrent calls or
Internet

access


Option 2: Integrated
Access


Individual
Analog
Line
s

(
6
individual
analog
telephone lines and high
-
speed Internet access service over a single circuit
. N
o
PBX or phone system required)








Single T1

*

Monthly Service
Charge

Installation
Charge

Term





Local
s
ervice


6
individual l
ines


included


-----


-----



High
-
speed Internet access



up


to 1.5 Mbps

(higher bandwidth
avail.)




-----


-----


-----


-----








___________

___________






Total Charge

$
3
5
9


$0

3 Years










All
c
alls
-

local & long distance


2.5 cents
per min



Add
itional
t
elephone
l
ines

up to


total of
16 per T1


$1
2









Key Benefits



Integrated
Access


Individual Lines




No telephone system required. We provide all of the equipment

12



Both telephone and high
-
speed Internet access over a single circuit.
Your
telephone

cal
ls are given priority over Internet access
via QoS




Data is given
additional bandwidth when less
telephone

is being used



*
Bandwidth available in 3 options



1.5 mbps




3.0 mbps



4.5 mbps



Have schools in multiple calling areas?
Create an expanded
local

calling area
and have all lines
ring locally to your phone system
.



Toll
f
ree service available



Other Available Services



Combined Web Hosting & Email
-

$30 per month



Firewall

-

starting at $50 per month



CIPA Compliant
Content Filtering, Gateway Antivirus and SPAM Blocking


Need to
discuss specific needs to finalize pricing



Point
-
to
-
Point & MPLS



Have great pricing, but need
to discuss
your specifics

Proficient Tele
com offers a variety of voice and data solutions, some of which may not be listed
here.
Call
314
-
406
-
6000
for
pricing of alternatives not provided above.


Important
Notes

Regarding Services
:

1.

Other bandwidths and circuit sizes available. Certain services
may be limited by distance
and/or line
-
of
-
sight
.


2.

All
p
ricing is before any applicable E
-
rate discounts specific to your organization.

Final

pricing will be lower after your organization’s discount is applied.

Proficient
may

bill your
organization only f
or its applicable percentage.

3.

Additional r
egulatory

fees

and taxes may apply
.


4.

Dedicated d
ata
circuits
i
nclude 7x24 a
ctive monitoring
.

5.

Some services
and pricing
subject to final engineering.

6.

All circuits require
specific
-
needs interview with applicant.
Your specific needs may
impact pricing

and term
s
.



7.

Some services offered in conjunction with service partners.

8.

All proposals are contingent upon execution of service agreement.

Terms vary by service.

13

Additional
Service
Elements



Connectivity.

Proficient Telecom will provide circuit(s) from its
closest
designated facility
to your location. The customer premise end of each data circuit will connect to your
premise router, while the Proficient Telecom end of each circuit will connect to Proficie
nt
Telecom’s network at its local network POP. Proficient Telecom’s network includes
connections to multiple upstream providers of connectivity t
o the Internet, providing you
w
th redundant access to the Internet 24 x 7 x 365.



Proactive Status Monitoring.
Proficient Telecom engineers
continuously

monitor the
status and utilization of your

IP
circuit(s) around the clock 365 days a year from
Proficient’s Network Operations Centers. Any issues, including outages, denial of
service attacks, probable viruses or
iginating from the client network, etc. are immediately
addressed. Your designated contact will be alerted by telephone, pager or email if your
circuit(s) fail and then again when each is working properly. This reduces burden on IT
staffs or provides a
safety net for smaller organizations without dedicated IT personnel.



Technical Support.

Friendly live technical support available via telephone or email 24
hours a day.


O
THER
I
MPORTANT
C
ONSI DERATI ONS


Any school or library actively evaluating service
providers should consider the following
questions:

1.

What is important to our current provider or the provider we are considering? Are
schools and libraries at the core of their market focus?

Do they understand our
requirements?

Proficient Telecom is an experienced provider of services to institutions
receiving Universal Service funding under the Schools and Libraries
Program of the Universal Service Fund, and as such, understands the
unique requirements of institutions receiving
funding under this program.

2.

Will our current provider or the provider we are considering be available when we need
them? Do they provide 7 X 24 live technical support?

Proficient Telecom provides over the telephone and email technical support 24
hours a

day, 7 days a week.

14

3.

Will our current provider or the provider we are considering monitor our network,
proactively address problems and notify us of aberrations that will likely soon cause us
problems, or will they rely on us to tell them when there is a p
roblem?

Outages while infrequent are just a part of life. Proficient Telecom continuously
monitors

the status and utilization of your circuits. In the event of an outage, we
proactively take steps to resolve it.


I
NSTALLATI ON

D
ETAI LS
&

C
ONTRACT
R
EQUI REM
ENT


Installation includes:




C
oordinat
ion

with local exchange central office and facility personnel to comple
te
the installation as required



Working
with
your

internal or external IT team as necessary



WAN side c
onfigur
ation of
a new router
, if required



Completion of

any required customer DNS changes

Contract Required:

This proposal is not binding. Customer must enter into
a
service

agreement to affect
order and
initiation of service.


E
-
R
ATE
S
ERVI CE
P
ROVI DER


V2 Ventures, LLC d/b/a Proficient Telecom
is an authorized provider of data and
telecommunications services under the E
-
rate Program
.

Our Service Provider Identification
Number (SPIN) is
143032068
.


C
ONTACT
I
NFORMATI ON


Questions or comments should be directed to
Tom Jordan

at
Proficient Telecom
.
Tom

may be
reached by telephone on
314
-
406
-
6000

or by email at
tjordan@proficienttel.com