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Nov 6, 2013 (3 years and 8 months ago)

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© Ed Green

November 7, 2013

1


Penn State University


All Rights Reserved


The Pennsylvania State University

Abington College

Information Sciences and Technology

IST 301


Information and Organizations

Fall 2013

Assignment 4


Knowledge and Knowledge
Management
















Background


Lecture sessions have begun the discussion of knowledge management by describing various knowledge
components, sources of these components, and the technologies suitable for managing them. What is known at this
point
is that knowledge represents the intellectual capital of an enterprise, it comes in a nearly unlimited number of
forms and formats from a nearly uncountable variety of sources requiring a multitude of technology tools to manage
them. Additionally,
knowled
ge management is a state
-
of
-
the
-
art discipline just now coming into the forefront of
contemporary information technology.


Questions


1.

Slide 6 of the
Introduction to Knowledge Management

slide deck describes two perspectives for viewing
knowledge management
. (a) Explain why both views are important. (b) Explain why people (all
employees, not just the technical subgroup(s)) within an enterprise may be reticent to participate in a
knowledge management initiative. (c) Explain why organizational culture plays

an important role in the
ultimate success of a knowledge management initiative.


2.

Slide 8 of the
Introduction to Knowledge Management

slide deck offers a list of contributing technologies
considered to relevant to knowledge management. Explain (briefly) w
hy each of the listed technologies
important. (Note: if, for some reason, one or more of the listed technologies is deemed to not be
important, so state with the accompanying reason(s)
)
.


3.

Slide 17 of the
Introduction to Knowledge Management
slide deck
describes three (3) types of knowledge.

a.

State how each knowledge type might exist in an organization.

b.

Provide an example of each knowledge type.

c.

Describe a process to migrate
tacit

knowledge to
implicit

knowledge and
implicit

knowledge to
explicit
knowledge.


4.

Slide 19 of the
Introduction to Knowledge Management

slide deck describes three (3) knowledge
management development stages. With regard to the article
What is KM? Knowledge Management
Explained

by M
ichael E. D. Koenig (the first
reference

on
slide 20
http://www.unc.edu/~
sunnyliu/inls258/Introduction_to_Know
ledge_Management.html

)

discuss the
relevance and importance of each stage. Explain the dependency of each succeeding stage on its
predecessor.


Directions


This assignment is to be worked in groups using the instructor
-
assigned teams. Each team member
is to
participate in the preparation of and be fully conversant each answer (translation


do not “divide and
conquer”). One set of answers is to be submitted per team. Only those individuals participating fully in
performing the assignment are eligible
to receive credit.


Question 1 is to be answered in essay form. Question 2 can be answered in bullet point format. Parts a and b of
question 3 are to be answered in essay form. Part c of question 3 is to be answered as a diagram. Question 4 is to
be a
nswered in essay form.


IST 301


Information and Organizations

Fall 2013


Assignment 4


Knowledge and Knowledge Management

© Ed Green

November 7, 2013

2


Penn State University


All Rights Reserved

Each team is to submit the response to the assignment as a Microsoft Word
©

document. The diagrammatic response
to Question 3(c) is to be prepared using either Microsoft PowerPoint
©

or Microsoft Visio
©

and integrated seamlessly
into

the body of the response document.


Each question is to be answered completely and clearly. State the question number and part (if
appropriate) but
do not restate the
question
.
Textual

answers must satisfy the Penn State Abington
writing standards. Th
e answer to each question shall begin on a new page. In
-
line citations shall be used
and referred to via end notes (page to follow the answer to the final question). A bibliography of
references in APA format shall follow the answer to the final question

(or end notes if appropriate). A
lessons learned section reflecting both team and individual points of view is required and is to follow the
bibliography.
Place the team name, Assignment 4, and IST 301 in the upper right
-
hand corner of each
page. Place

the page number in the lower right
-
hand corner. Staple the pages in order in the upper left
-
hand corner.


This assignment
will be worked as a lab activity
on Thursday, September 26
th

2013.

Work not completed
in class shall be completed outside of class. The written responses are due on Tuesday, October 1
st

2013.