Trends for Smart Government

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Top 10 Strategic Technology
Trends for Smart Government

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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The

Nexus of Forces
Is
Driving
Innovation in Government

Extreme
Networking

Rampant
Access

Global Class
Delivery

Rich Context,

Deep Insights


© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

The

Nexus of Forces
Is
Driving
Innovation in Government

Extreme
Networking

Rampant
Access

Global Class
Delivery

Rich Context,

Deep Insights


© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

Key Issues

1.
What will have the biggest potential for significant enterprise impact
over the next three years?

2.
Which technologies or trends will drive significant change or
disruption?

3.
Are there changes or tipping points occurring now or over the next
one to two years that make the technology newly strategic or widely
applicable to government workforce and citizens?

Gartner Global CIO Survey 2013 (398 Public Sector CIOs
)

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Hype Cycle for Smart Government, 2013:

More Leverage Than Innovation?

Innovation
Trigger

Peak of

Inflated
Expectations

Trough of
Disillusionment

Slope of Enlightenment

Plateau of
Productivity

time

expectations

Plateau will be reached in:

less than 2 years

2 to 5 years

5 to 10 years

more than 10 years

obsolete

before plateau

As of
July 2013

Operational Technologies for Government

Video Content Management and Delivery

Systems for Government Surveillance

Gamification in Government

BPaaS for Government

Citizen Data Vaults

Pace
-
Layered Application Strategy

in Government

Smart Governance Operating Framework

Employee Use of Social

Media in Government

Citizen Developers

Application Portfolio Management

Enterprise App Stores

Big Data Information Management for Government

Bring Your Own Device

Cloud Computing in Government

Tablets in Government

Cross
-
Agency Case Management

BPM for Government

Open Government


Data

Government Shared Services

Enterprise Use of Social Media in Government

Location
-
Based Services for Government

Blended Enterprise Architecture Approach

Advanced Analytics for Government

Business Intelligence for

Performance Management

Mobile Device Management

From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302
)

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Four Phases of Technology
in

Government: Toward Smart and Digital

E
-
government:


Online services


Multiple websites


Joined
-
up
Government:


Life events


Back
-
office re
-
engineering

Open Government:


Transparency,
participation, collaboration


Community engagement

2000

2005

2010

2015+

Digital

Government

Smart Government:


Sustainability


Affordability


Crossing boundaries

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Top 10 Strategic Technology Trends for
Smart Government

Top 10 Government Technology

Trends

Social

Mobile

Information

Cloud

1. Personal Mobile Workplace





2. Mobile Citizen Engagement





3. Big Data and Actionable Analytics





4. Cost
-
effective Open Data





5. Citizen
-
managed Data









6. Hybrid IT and Cloud





7. Internet of Things







8. Cross
-
domain Interoperability





9. BPM for Case Management





10.Gamification for Engagement





n

n

n

n

n

n

n

n

n

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Personal Mobile Workplace:

Employees Are in Control

It's about service, innovation …

Mobility isn't about devices or networks.

Photos

DATA

Bring Your Own

DEVICE

FRIENDS

… and changing the
concept of "workplace."

APPS

M

S

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

Mobile Citizen
Engagement: Use Cases
Define Mobile and Social Opportunity

Socialization

Mobilization


Human interaction


Complexity


Frequency


Existing community/platform


Engagement value


Clarity of focus and time frame

Eligibility

Job Seeking

Land
Registration

Paying Fines

Tenant
-
owner
Relationships

Traffic Mgmt.


Frequency/Recurrence


Immediacy


Automation


Simplicity


Compelling use


Location
-
based

M

S

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Actionable Analytics From Big Data:

More Than More …


C


I

Perishability

Fidelity

Validation

Linking

Public Safety:


Situation Analysis


Crime
Detection and Prevention

Tax and Revenue:


Fraud Detection


Financial Management

P
olicymaking:


Citizen Sentiment Analysis


Real
-
time
Impact Analysis

Transportation:


Dynamic Road Charging


Fleet Management

Descriptive:


What happened?


What is happening?

Diagnostic:


Why did it happen?


What key relationships?

Predictive:


What will happen?


What if? How risky?

Prescriptive:


What should happen?


How can I optimize?

Classification

Contracts

Technology

Pervasive Use

Velocity

Volume

Variety

Complexity

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Cost
-
effective Open Data:

Beyond Public Data

Any Data:

Data
-
centric Government

Big Data

Open Data

Public

Data

Web API

Linked

Data

Web API

Business

Data

Web API

Personal

Data

Web API

Social

Data

Web API

Time

V
alue

Operational

Data

Web API


I

S

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Citizen
-
managed Data: Transferring the
Ownership of Information


It's MY
data,

and
I'll
share

if
I want to
!

New services, such as citizen data vaults, will provide
individuals with access to personal government data
outside the context of any single agency transaction.

M


C


I

S

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Human Resource Management

Case/Care Management

Procurement

ERP/Financial Management

CRM/BPM

FOIA Case Management

Geospatial Services

Virtual Meeting Services

Hybrid IT and Cloud: IT Becomes a
Business Agent, Not a Service Provider

M


C

Sooner

Later

Lower

Higher

Cost

Time to Cloud

Website Hosting

Collaboration Services

Email

Content and Document Management


Commoditized


Consumer
-
centric


Collaborative


Content
-
centric


Process
-
centric


Complex


Sensitive Data


Deep Integration

IT Department
Roles:


Provider


Broker


Advisor


Value
P
roposition:


Compliance


Integration


Archit. Coherence

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The Internet of Things: When
Objects
Anticipate and Negotiate

M


C


I

Smart Public Health Clinics

Smart Cities

The Internet of things is already here:


Connections 2020: >230 billion permanent and intermittent


Dropping costs: Audio, video, GPR, Wi
-
Fi

Connected devices everywhere:


Cameras and microphones widely deployed


Remote sensing of objects and environment


Building and infrastructure management

More and more applications:


Crime detection and prevention


Public services via connected products

Smart Emergency Response

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Cross
-
domain Interoperability:

Scalable by Design

Source: National Information Exchange Model (NIEM)

Focus on the right information, the right patterns, and the right
characteristics for information sharing.


C


I

Technical

Semantic

Organizational

Legal

European Interoperability Framework

Technology
-
independent

Aligned/linked
with whom?

Open
Standards

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Structured Data

Unstructured Data

Structured


Process

Unstructured


Process

Compliance

Disease/Care
Management

Peer Review

Program

Support

Benefits

Administration

Social Services (Low Touch)

Constituent Relationship
Management

Business Process Management

Enterprise Content Management

Specialized Case Management

Criminal

Investigations

Legal Casework

Employee Onboarding

Vendor Management

Prior Authorization Approval

Customer Service

Insurance Claims

Processing

Grant Management

Social Services (High Touch)

Records
Request

Fraud
Detection

BPM for Case
Management:

How Many Flavors Do You Have?

Appeals/Complaint Management

Budget Development


C


I

Collaboration
-
intensive Cases

Investigative Cases

ECM/BPM Content/Process
F
usion

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

Gamification:
Connecting
Actions
to

Outcomes

Gamification: The use of game
mechanics

in
non
-
game
scenarios.

M

S


Workforce Development


Health/Wellness Programs


Change Management


Skills Training


Crowdsourced Solutions


Engage


Coordinated Care
Management


Education


Public Safety and

Security Awareness


Connect


Recruiting & Retention


Employee Onboarding


Employee Performance


Program Outcomes
Management

Resource

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

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Recommendations


Evaluate

your IT service catalog, organizational capabilities,
application portfolio, and strategic road map relative to the top
10 technology trends.


Identify

the technologies and services you will continue to
support or must acquire, and those you will divest or broker.


Define

a new set of core capabilities for your IT organization.
Structure them in terms of employee productivity, constituent
experience, organizational effectiveness, and public value.


Manage

internal data and leverage external data to
quantifiably increase the overall public value of
government

information.


Create

an IT organization, operational processes, business
relationships, and technologies that make multisourcing
options transparent, dynamic, efficient, and effective.

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

#GartnerSYM

Recommended Gartner Research


Hype Cycle for Smart Government, 2013

Rick Howard and Andrea Di Maio (G00249302)


Digital Government Is Both Different From

E
-
Government and More of the Same

Andrea Di Maio (G00252158)


How the Nexus of Forces Will Impact Government

Andrea Di Maio (G00231076)


Best Practices for Harnessing Gamification's
Potential in the Workplace

Elise Olding (G00239672)

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Research Zone.