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Luke Harris
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Synthesys .NET Installation Prerequisites


Table of Contents

Synthesys .NET Installation Prerequisites

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................................
.......
1

Version Control

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................................
................................
..........

2

Minimum Hardwa
re and Software requirements

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...........................

3

Application Server

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................................
................................
......

3

Hardware
................................
................................
................................
.................

3

Software

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................................
..................

3

Web Servers

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................

4

Hardware
................................
................................
................................
.................

4

Software

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................................
................................
..................

4

Database Server

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..........

4

Hardware
................................
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.................

4

Software

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..................

4

Security Notes

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.........

4

Designer Requirements
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...............................

5

Hardware
................................
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.................

5

Software

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..................

5

Agent Requirements

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................................
...

5

Hardware
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.................

5

Software

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..................

5

Supervisor/Management Workstation Requirements

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................

5

Hardware
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.................

5

Software

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..................

5

Synthesys Outbound T
ools

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.........................

5

Network

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6

Explanation of ports

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6

Supported Connection Methods
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7

Approved Connection Protocols

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7

Approved Connection Software
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7

Alternative Methods of connection

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7

Installation Process
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8



Luke Harris
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Last saved :
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Version
Control

If this document has not been revised in the last 6 months please conta
ct Noetica for
the latest version.


Version

Author

Comments

Revision Date

1.0

Elliot
Littlechild

First version

11/01/
2011

1.1

Kim Constantine

Update

11/01/2010

1.2

Luke
Harris

Windows 2008

1/10/2010

1.
3

Elliot Littlechild


August 2011

2.0

Luke Harris

SQL User Notes, product
version removed,
reformatted.

7/10/2011

2.1

Luke Harris

Firewall ports
added.

21/10/2011

2.2

Luke Harris

SQL Versions updated

21/11/2011

2.3

Luke

Harris

Reviewed

6/6/2012






Luke Harris
. Created :
18 June, 2012
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Last saved :
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Minimum Hardware and Software requirements

The following

components to be specified:


1.

The Application Server

2.

The Web Servers.

3.

The Database Server.

4.

Designer Workstations.

5.

Agent Workstations.

6.

Supervisor
/Management

Workstations.

7.

Synthesys Dialler Tools.

8.

Network.


For smaller numbers of agents, the web, application and database servers can all be
run on the same server platform.


All server specifications assume that the servers are dedicated to running
Synthesys.Net, with no othe
r applications or databases running.

We also assume that
all latest Microsoft service packs and security fixes are applied.


We do not make specific speed recommendations on CPUs used, but assume a recent
model server grade CPU. If running on legacy hardw
are then check with Noetica to
see if it will cope with anticipated workload.


Virtualised machines are supported, but should be provisioned in line with the
requirements below, and should not be subject to adverse contention with other
machines hosted on
the same servers.


For any queries regarding
the specifications, please contact your project manager at
Noetica or the Noetica helpdesk.

Application Server

Hardware

Number of
seats

Specification

1
-
16

Dual Core, 2GB

RAM, 40
GB

hard disk, 0.5
GB

hard disk per agent

17
-
32

Quad Core, 2GB

RAM (4
GB

RAM if includes web and database server),
60
GB

hard disk, 0.5
GB

hard disk per agent

33
-
64

Quad Core,

4
GB

RAM (8
GB

RAM if includes web and database server),
60
GB

hard disk, 0.5
GB

hard disk per agent

65
-
256

Quad Core
, 8
GB

RAM, 0.5
GB

hard disk per agent (Requires separate web
and database server)

256+

Please contact Noetica to ensure accurate sizing

Software



Microsoft Windows 2003, 2008 or 2012



MSMQ installed locally and triggers (included with Windows).



Microsoft.NET framework version 3.5

+ SP1



Microsoft.NET framework version 4.0

(or above)


Luke Harris
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SQL Client Tools (including Management Studio and Profiler); version should
match that installed on the D
atabase Server.

Web Servers

Each web server can host 200 users; to host more users, simply deploy more web
servers. For 1
-
64 users, the web server can run on the application server and so a
separate web server is not required.

Hardware

Quad core processor
, 2
GB

RAM, 240
GB

Hard Disk.

Software



Microsoft Windows 2003, 2008 or 2012



MSMQ installed locally and triggers (included with Windows).



IIS (included with windows). If using Windows 2008 (IIS 7 or above), we will
also need the IIS6 management compatibility

to be installed.



Microsoft.NET framework version 3.5

+ SP1



Microsoft.NET framework version 4.0

Database Server

Hardware

Number of
seats

Specification

1
-
16

Dual Core,

1
GB

RAM, 40
GB

hard disk, 0.5
GB

hard disk per agent

17
-
32

Quad Core,

1
GB

RAM, 60
GB

hard disk, 0.5
GB

hard disk per agent

33
-
64

Quad Core,

2
GB

RAM, 60
GB

hard disk, 0.5
GB

hard disk per agent

65
-
256

Quad

Core,

4
GB

RAM, 0.5
GB

hard disk per agent

256+

Please contact Noetica

Software



Microsoft Windows 2003, 2008 or 2012



Microsoft SQL 2005

or above



Microsoft.NET framework version 3.5

+ SP1

Security Notes



We require the Noetica Setup service to be
installed
runnin
g on the SQL
Application server during the installation and upgrade processes.



We require a user with sysadmin rights for the
installation process.


Luke Harris
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Designer Requirements

This is for the ‘Interaction Studio’ component of Synthesys

Hardware



1
GB

RAM, screen resolution 1024x768 or above

Software



Windows XP or above (Windows 7 or above recommended).



Microsoft.NET version 3.5

+ SP1

Ag
ent Requirements

This is for the agent portal and running WebFlows. No Synthesys client software needs
to be installed.

Hardware



Screen resolution at least 1024x768.

Software



IIS6.0+SP1 lowest supported Microsoft browser; all recent browsers also
accepted.



The Synthesys web server should be added to the ‘Trusted Zone’ in Internet
Explorer.



Any Popup Blockers must be disabled for the Synthesys web server.



In Internet Explorer, Tools, Internet Options, Advanced
-

"Use HTTP 1.1" and
"Use HTTP through proxy con
nections" should be ticked.

Supervisor/Management Workstation Requirements

This is for users wanting to use the Synthesys Management internet application. No
Synthesys client

software needs to be installed, although it is possible to create a local
installation.

Hardware



Screen resolution at least 1024x768

Software



Silverlight 4 (the webpage will offer to install this if not detected, but in locked
down environments this shoul
d be pre
-
installed).

Synthesys Outbound

Tools

For customers requiring the Synthesys Outbound tools, the Synthesys client/server
application needs to be installed. Requirements are as for Designer Requirements
above.


Luke Harris
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Last saved :
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Network

Server to server communication s
hould not be restricted by fire
walls. If this is not
possible, then the following configuration is required:

Ports required


Originating Machine

Destination Machine

Port / Protocol

Application Server

Web server

Ports 85, 135, 5100
-
5200

Web Server

Application Server

Ports 135, 5100
-
5200,
85, 86

Application Server

Database Server

85, 1433, 1434, 135, 5100
-
5200

Database server

Application server

Ports 135, 5100
-
5200

Client Machines

Web Server

80 for IS 81 for portal

Client Machines

App Server

No
connection needed.

Web Server

DB Server

No connection needed.


Explanation of ports


85
-
86

Used for internal communications by Synthesys; these can be
reconfigured.

80

Used for Interaction Studio to communicate with Synthesys web
server; can be
reconfigured, but this requires manual configuration
on client machines.

81

Used for web based applications (Portal); can be reconfigured.

135, 5100
-
5200

Used by MSDTC (also requires configuration of MSDTC). The 5100
-
5200 range can be reconfigured.

1434

This is used by SQL Browser to negotiate SQL connections as well
as browsing.

1433

Default port used for SQL Server connections; can be reconfigured.





Luke Harris
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Last saved :
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Supported Connection Methods

In order to effectively support our clients it is a requirement that we

have remote
connectivity to the Synthesys server(s) from our offices. In order to ensure that the
connection between Noetica and our customer server is robust we have a collection of
proven connection methods that we support, these are listed below.



Ap
pr
oved C
onnection Protocols




Microsoft VPN Internet connectivity



Citrix Internet connectivity



Direct IP connection

Approved Connection Software




Microsoft Remote Desktop



LogMeIn.com



Webex



GoToMyPC.com



UltraVNC available from http://www.ultravnc.com/

Alte
rnative Methods of connection


Noetica would always prefer to use one of the connection methods listed above,
however we do understand that there may be circumstances where another connection
method is required by a particular client. Whilst we will endea
vour to use alternative
software should a client’s requirements demand it, there may be a charge associated
with testing and configuring non
-
approved software on our network. There will also
be an impact on project lead times as testing will need to be sc
heduled and carried out,
please contact your Project Manager who will coordinate.


We make no guarantee, however, that we will be able to use non
-
approved software
and reserve the right not to should we feel installing such software compromises the
securit
y of our network or those of our clients.


Should a connection procedure be inadequate in allowing us to support a client
efficiently (e.g. connection speed to slow) Noetica reserves the right to request
alternative connection methods or change SLA’s accor
dingly.





Luke Harris
. Created :
18 June, 2012
.
Last saved :
1 November, 2013
.

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Installation Process

This is just an outline, please consult detailed Installation and Troubleshooting
document if you require further details; installation is normally carried out by a
Synthesys trained engineer.


1.

The ‘Synthesys.NET
Installation Request’ form should be completed by the
customer, in conjunction with their Noetica project manager if necessary.

2.

The Customer will make remote access possible.

3.

Noetica will validate server infrastructure.

4.

Noetica will upload the software and

install the software.

5.

Windows users ‘Synthesys_General’ and ‘Synthesys_Admin’ need to be created
on all servers, and given permissions on the database.

6.

A SQL Database user ‘Synthesys’ needs to be created with the sysadmin role
(this can be later restricte
d if necessary).

7.

Five databases are created per Synthesys installation:

a.

Synthesys_General

b.

Synthesys_General_Admin

c.

Synthesys_Admin

d.

Phoenix

e.

Phoneyx