ADN Proposal v1 (doc) - Rugebregt

yompmulligrubsInternet και Εφαρμογές Web

31 Οκτ 2013 (πριν από 3 χρόνια και 11 μήνες)

112 εμφανίσεις



1






ADN
Proposal

Customer Name

Customer Logo


January 1, 2010



Submitted by: Company Name






Confidential

For Internal and Official Channel Partner Use Only


2


DOCUMENT CHANGE CONTROL SHEET


This document will be maintained under change control.


Document Title

ADN Proposal

Version

1.1

Date of Issue

January 1, 2010

Author

First Last

Filename

ADN Proposal

v1.0.doc
x

Distribution

BlueCoat
Systems




Document History


DATE

VERSION

INITIATED

BY

COMMENTS

1/1/2010

1.0

First Last

Original Document


























3



Table of Contents

1. Executive Summary

................................
................................
................................
............................

4

2. Summary of Customer Situation

................................
................................
................................
......

5

Current Environment (Network, Applications, Locations, etc.)

................................
................................
...........
5

Current Issues/Problems

................................
................................
................................
................................
.
5

Desired Outcome
................................
................................
................................
................................
............
5

3. Proposed Solution
................................
................................
................................
...............................

6

Overview

................................
................................
................................
................................
.......................
6

Design details

................................
................................
................................
................................
.................
6

Netwo
rk diagram

................................
................................
................................
................................
........
6

In
-
Path Acceleration Deployment

................................
................................
................................
.................
7

WCCP Acceleration Deployment

................................
................................
................................
...................
7

Transparent Acceleration Tunnel

................................
................................
................................
..................
8

Remote users and small branch offices

................................
................................
................................
.........
8

Value (how the solution solves CUSTOMER’s problems)
................................
................................
....................
8

Technology details

................................
................................
................................
................................
..........
9

Acceleration of Oracle Applications

................................
................................
................................
............

10

4. Proposed Project and Timeline

................................
................................
................................
.....

11

Project Goals and Deliverables

................................
................................
................................
......................

11

Timeline

................................
................................
................................
................................
.......................

11

Proof of Concept

................................
................................
................................
................................
..........

11

Checklist and preparation

................................
................................
................................
.............................

12

Installation and Acceptance Plan

................................
................................
................................
...................

12

Roles and Responsibilities

................................
................................
................................
.............................

12

Customer

................................
................................
................................
................................
..................

12

Partner/VAR
................................
................................
................................
................................
..............

12

Blue Coat

................................
................................
................................
................................
..................

12

5. Detailed Bill of Materials

................................
................................
................................
.................

12

6. About Blue Coat Systems

................................
................................
................................
.................

12

7. About VAR Partner

................................
................................
................................
...........................

13

8. References

................................
................................
................................
................................
..........

13






4


1. Executive Summary

VAR welcomes this opportunity to present this Proposal to CUSTOMER. This document conveys VAR’s
understanding of CUSTOMER’s

current environment and requirements based on VAR’s knowledge of your
environment. Furthermore, this document offers a detailed description of services specifically tailored to the
needs of CUSTOMER.

As organizations and employees become more distributed
, the productivity of users in branch and remote
offices becomes increasingly important to the success of the business as a whole. WAN optimization will enable
fast, secure access to critical applications wherever users are working: at headquarters, in bra
nch offices, or
when traveling.

By deploying
a Blue Coat
WAN optimization

solution
,

the foundation of a
n Application Delivery Network (ADN)
will be in place enabling your organization to
increase productivity and reduce costs. In an ADN, Blue Coat
applianc
es are integrated into the network to provide visibility, acceleration, and control for all TCP (and UDP
streaming) traffic sent over the WAN, including Web (HTTP), secure Web (SSL), file sharing (CIFS), Microsoft
Outlook/Exchange (MAPI), DNS, live and on
-
demand streaming (RTSP, MMS, streaming over HTTP) traffic, and
TCP
-
based applications.

The following are main objectives

and common benefits from a Blue Coat

ADN solution
:



Delivers a
utomatic classification and visibility

of application
s

running on the netw
ork



Prioritize
s

the applications
that are the most business critical

and provides Quality of Service (QoS)



Accelerate
s a
pplication
s

including file sharing, email,
enterprise and external web
-
based applications
including those using HTTPS



Optimize
s

the use
of existing WAN bandwidth



Improve
s

application response times and protocol efficiency



Reduce
s

data transfer over the WAN where/when possible



Stop
s

malware instead of accelerating
it.



Provides per user or per group
policy control

Furthermore, this cost
-
effe
ctive solution matches CUSTOMER’s specific success criteria as follows:



Overall performance and reporting of CUSTOMER’s WAN services will be improved with the combined
use of Blue Coat PacketShaper and ProxySG



WAN link utilization will be reduced and will
delay link upgrades



Visibility, acceleration and control provided by Blue Coat’s solution will allow you to monitor and ensure
the performance, reliability and usability of Oracle ERP system over the WAN links



Rollout can be
d
one quickly (within 60
-
90 days
)



Sizing has been done to minimize the need for any upgrades for the next 18
-
24 months



5




VAR and Blue Coat will work with CUSTOMER to design reports on improvements and ROI from this
solution

2
. Summary of Customer Situation

Current
Enviro
nment

(Network, Applications, Locations, etc.)

CUSTOMER’s current infrastructure includes the following:



No
WAN Optimization

currently deployed



Limited deep inspection on
WAN traffic



Limited reporting of
WAN

traffic



Primary applications are CIFS, MAPI,
SharePoi
nt,
HTTP and
Oracle
ERP



Data center consolidation was completed 9 months ago with primary data centers in 3 geographies
(Americas, Europe and Asia
-
Pacific)



2
000 users in
New York
/150
Mbps
bandwidth



500

users in
London
/45
Mbps
bandwidth



Approximately
250

us
ers in
Tokyo
/8
-
10
Mbps
bandwidth



Each geography has 5
-
10 regional offices with 50
-
200 users each and variety of bandwidth



Expect 20% annual growth

Current Issues/Problems



After data center consolidation there are repeat complaints of poor performance and a
pplications
timing out



Bandwidth utilization on the WAN links has increased 35
-
50%



Rollout of Oracle ERP solution is being delayed until WAN performance can be improved and better
monitored

Desired Outcome

Based on past discussions, VAR understands that th
e
technical
goals CUSTOMER hopes to meet with this project
are the following:



Improve the overall
performance
and reporting of CUSTOMER’s
WAN

services



Reduce WAN link utilization sufficient to allow at least 12 month delay in any link upgrades



Ensure perfo
rmance, reliability and usability of Oracle ERP system

Furthermore, key business r
equirements
of this project are:



Cost
-
effective solution that will address growth, capacity and upgradability



Rollout can be
d
one quickly (within 60
-
90 days)



Design and
deploy for future growth


at minimum 18
-
24 months without any upgrades required



Easy to demonstrate and report on improvements and ROI from this solution



Perform all major migration tasks during CUSTOMER approved change windows



6


3
. Proposed Solution

Overvi
ew

The solution proposed in this document is designed to address the issues and desired outcomes discussed above
in a cost effective and scalable manner.

This solution is based on Blue Coat PacketShaper and ProxySG
appliances that will be deployed in the
core and branch offices. Minimal changes or impact to the existing
network are expected.

We have provided a timeline of less than 90 days for proof of concept (PoC) testing, testing report and final
recommendation, ordering and setup/staging of equipment,

deployment and acceptance testing. We
recommend the PoC phase to include a network assessment using the PacketShaper in order to accurately
measure the current and the optimized WAN application performance and utilization.

Given the tight timeline and th
e global nature of this deployment we highly recommend the use of Professional
Services for the PoC and the deployment. We have also included training for two members of your IT staff so
that you can make the most of your investment. Training is availabl
e worldwide and if there are other staff
members
who require training it can be arranged based on location and course schedules.

Design details

Below is a detailed description of the proposed solution. Later in this document is a complete Bill of Material
s
(BoM).

Network diagram

In
CUSTOMER’s network Blue Coat’s

acceleration

solution will be

deplo
yed in a network that includes

branch
office
s

with clients accessing applications located on application servers at the corporate
data center. A single
ProxySG wi
ll be

deployed in
-
path at each
branch location and using WCCP at the core/data center. The
PacketShaper devices will all be deployed in
-
line.

Data Center
: The ProxySG at this site acts as a Concentrator peer, accepting inbound tunnel connections from
the r
emote Branch peer at the
remote

site
s
. It then recreates the application request data and forwards the
request to the application server. When the Concentrator peer receives the application response data from the
application server it returns it to the Bra
nch peer over the same tunnel.

Branch
: The in
-
path ProxySG at this location acts as a Branch peer, intercepting client application traffic and
establishing outbound transparent tunnel connections with the Concentrator peer at the data center to
optimize th
e traffic.



Sizing: Branch sites have been
sized

to either the number of users or bandwidth (whichever is higher)
with headroom for 20% annual growth and a 24 month window.



Redundant links: Sites with redundant links/routers are designed with two (2) devic
es in an active
-
active
configuration.

This diagram is a placeholder

(stolen from Boot Camp lab design). Will produce

a better example
that diagrams
3 data centers and several branch offices with various links.



7




In
-
Path Acceleration Deployment

In an in
-
path deployment, the ProxySG appliance is physically inserted into the path of the clients and servers.
The in
-
path ProxySG intercepts the application traffic you want to optimize and bridges all other traffic.
Generally, Blue Coat recommends usin
g a hardware bridge and pass
-
through card for in
-
path deployments. This
is because the hardware pass
-
through card has two interfaces that pass traffic when there is no power, enabling
the ProxySG appliance to fail to a connected state without interrupting
traffic.




WCCP

Acceleration Deployment

Within the Data
Centers

a WCCP implementation has been assumed and will be configured on either the MPLS
or core routers.




8


Transparent Acceleration Tunnel

When a
b
ranch
peer intercepts application traffic for optimization, it initiates a TCP connection with the
Concentrator peer, which located in
d
ata
center, at the site hosting the application server. This TCP connection
between acceleration peers is called an
accelerati
on tunnel
. With a transparent tunnel connection, the original
destination IP address and port are maintained. Depending on the desired level of transparency, the connection
over the WAN can use the original client’s IP address or the IP address of the
b
ran
ch
peer. To use transparent
tunnels, both the
b
ranch peer and the
c
oncentrator
peer must be deployed in
-
path or virtually in
-
path.

Remote users and small branch offices

For remote/mobile users we have proposed Blue Coat’s Proxy Client. Proxy Client will
enable roaming users to
benefit from WAN Optimization technologies for improved performance while optionally also providing URL
filtering and malware protection. For more detailed information on the Proxy Client see the Technology Details
section below an
d the attached product datasheets.

Small branch offices will also deploy ProxySG inline but we have proposed the Proxy Edition of Blue Coat’s SGOS
to enable Direct
-
to
-
Net. This will enable CUSTOMER’s smaller and more remote offices to use ADSL or business

grade DSL connections with local web traffic using the local connection with full protection and URL filtering
while of course providing acceleration back to the data center for internal applications.

Value (how
this (or Blue Coat’s)
solution solves
CUSTO
MER’s

problem
s
)

This proposed solution satisfied the technical and business success criteria as shown in the table below.

Objective

How this solution satisfies the objective

Improve the overall performance and reporting of
WAN services


Typical bandwidth
gains are xx%


Detailed a
pplication performance and WAN link
utilization

monitoring and reporting

Reduce WAN link utilization to delay link upgrades


Typical bandwidth gains are xx%


PacketShaper can be used to monitor utilization and
peak usage


Limit and co
ntrol recreational traffic

Ensure performance, reliability, and usability of Oracle
ERP system


Improvement in login times from 25
-
97 times


Reduction in bandwidth usage from 95
-
98%


PacketShaper can be used to monitor application
performance

Cost
-
effective

solution that addresses growth, capacity
and upgradability


Application Delivery Network (ADN) solution
contains cost and improves productivity


Direct
-
to
-
Net options offer further cost saving
opportunities


PacketShaper can be used for monitoring and
planni
ng

Quick rollout


Ease of deployment will be demonstrated in PoC


Professional Services engagement designed for


9


rapid and predictable deployment

Designed for future growth and minimum upgrades


Proposal includes sizing considerations to account
for 20% annu
al growth

Report on WAN improvement and ROI


Typical bandwidth gains are xx%


Reporting examples to be created during PoC


Refer to Blue Coat ROI calculator for detailed
analysis

Minimum impact on network


PacketShaper network assessment will minimize
surpri
ses


Inline deployment at branch is simple and has fail
-
to
-
wire bypass interface


WCCP at the core provides flexibility and is proven
method


No changes to servers or clients required


Technology details

Blue Coat acceleration technology is a patent
-
pending
combination of data reduction and application
acceleration techniques that provide measurable improvements in performance and reduction of bandwidth.
Whether at the edge of your network, or right in the heart of it, Blue Coat acceleration technology provid
es a
powerful toolkit to optimize performance for distributed applications.

These technologies include:

Protocol Optimization

Improves the performance of protocols that are inefficient over the WAN by eliminating the impact of latency
native to their desig
n. Blue Coat has been optimizing network protocols for over a decade, and offers multiple
improvements for TCP, CIFS, HTTP, HTTPS, MAPI and streaming video and IM protocols.

Byte Caching and Compression

Dictionary
-
based gigabyte caching combines high perfo
rmance disk storage for large byte patterns with
innovative indexing and referencing techniques to drastically reduce bandwidth from large, repetitive data
transmission. Inline compression reduces predictable patterns even on the first pass, making it an i
deal
complement to byte caching technology.

Asymmetric Pipelining and Object Caching for Web and SSL

Blue Coat’s pipelining parallelizes multiple connections within compound web pages, moving data and objects
much more quickly to the user. Object caching,
with patented adaptive refresh, assures that the freshest
content is served immediately to the users


without the network wait. Blue Coat delivers this acceleration in an
asymmetric architecture, requiring only a single box at the branch to accelerate int
ernal and external HTTP and
SSL traffic


with no appliance required on the other side of the transaction.

Video Split Streaming, Object Caching & CDN



10


Large video files


whether static or streamed live


are difficult to deliver in distributed environment
s due to
large bandwidth requirements. Blue Coat’s live split streaming takes a single stream from the WAN and splits it
into multiple streams at the remote site, enabling all employees to view live streams at the bandwidth cost of
just one stream. Video c
aching makes on
-
demand video instantly available to employees, while CDN capabilities
enable you to pre
-

position content at non
-
peak times.

Recreational traffic control & SaaS Acceleration

Classify each external website access with Blue Coat WebFilter and

our real time WebPulse service in order to
prioritize business, minimize recreation and prevent malware infections. Unique
I
nternet caching capabilities let
you reduce bandwidth for allowed Web sites


and accelerates Software as a Service (SaaS)
applications
important to your business. Note, Web filtering and WebPulse are only available with the ProxySG Proxy Edition.

Bandwidth Management

Prioritize network resources based not only on port or device, but on users, applications and content to more
accurately reflect your corporate policies on the network. Works by itself, or integrates with your infrastructure
QoS to provide application intelligence to the packet switching network.

Proxy Client

Proxy Client extends application delivery and acceleration to the desktop. Using the same technologies as the
ProxySG, including caching, compression and protocol optimization, the Proxy Client accelerates web and office
applications for roaming and small
branch users. The ProxyClient delivers LAN
-
like user experience with a simple
and easy footprint for installation, configuration, deployment and ongoing maintenance.

As well as optimisation ProxyClient has a real
-
time relationship to the Blue Coat WebPulse

cloud service that
continuously analyzes web content in the background for hidden malware, this allows IT administrators to
enforce web content filtering polices to users when they are not connected the enterprise network. ProxyClient
is part of a larger
"community watch" where each ProxyClient user requests benefits the entire community to
detect malware and rate web content
.

Acceleration of Oracle Applications

Oracle Applications (including the Oracle E
-
Business Suite) are a collection of enterprise busi
ness applications,
including enterprise resource planning (ERP), supply chain management (SCM), and customer relationship
management (CRM) applications, all utilizing Oracle’s core relational database management system (RDBMS)
technologies. The Oracle Appl
ications set of products, including Financials, Hyperion, Siebel, PeopleSoft,

and the
E
-
Business Suite are delivered to end
-
users via a set of services from Oracle’s “technology stack”. This may use
Oracle Forms Server, Reports Server, Discoverer, JInitiat
or,

Apache Web Server or

some other application server.

These full featured clients with rich functionality tend to operate well in local area networks (LAN)
environments, but become user unfriendly when access over the wide area networks (WAN) at branch l
ocations.
The effects of WAN latency, congestion, and limited bandwidth all combine to cause severely degraded
performance at branch/remote locations, reducing productivity and increasing user frustration. Faced with a
slow application, user adoption of Or
acle enhanced business processes can stall, increasing application
rollout

costs and reduce overall productivity. Blue Coat appliances can optimize and accelerate all Oracle Applications


11


traffic
-

reducing latency and increasing WAN throughput for users, w
hile maintaining control, visibility, and
security for network administrators.

Oracle Applications over the WAN

Oracle Applications over the WAN are usually delivered via a set of web services, as part of an overall enterprise
service
-
oriented architecture

(enterprise SOA). Oracle Application traffic over the WAN is usually secured with
SSL encryption to provide a secure end
-
to
-

end communication channel between user and server. Commonly,
this encryption thwarts attempts at optimization.

Applications using
the Oracle Forms client make use of Oracle’s JInitiator, which enables the Oracle Forms client
to be run inside a web browser using a Java Virtual Machine with an ActiveX control or plug
-
in. While newer
releases of Oracle Forms will support java developmen
t kit (JDK), many existing deployments continue to have a
direct need to accelerate the current version of Oracle Forms that relies on JInitiator.

Performance Results

In a test of an Oracle Application login over an ADSL 768 Kbps link with 30ms latency, Bl
ue Coat SG appliances
improved login times by 25 times or more while reducing bandwidth usage by 95% or more.

In a test of an Oracle Application file retrieval over a T3 45Mbps link with 150ms latency and 0.1% packet loss,
Blue Coat SG appliances improved
file retrieval times by 97 times or more while reducing bandwidth usage by
more than 98%.

4
. Proposed Project and Timeline

Project Goals and Deliverables

Key steps and deliverables/milestones
.

Timeline

Analysis, Design, Lab Configuration and Testing, Shipp
ing of equipment, Installation and Acceptance Testing,
Documentation and Transfer of Knowledge, Training, Ongoing Support and Tuning

High
-
level steps and approximate dates as ranges of days, etc.

A detailed project plan, Scope of Work (SoW) and timeline wi
ll be provided separately.

Proof of Concept

The PoC will be used to demonstrate key features of the solution in CUSTOMER’s

network and to validate critical
success criteria. The PoC also allows CUSTOMER’s IT staff to gain some familiarity with the Blue Co
at products.

The PoC will include test items focused on:



Visibility into

current network health/utilization and applications



Demonstra
tion of

bandwidth savings for key applications



Suitability of the solution for the Oracle ERP applications



Usability and
easy of deployment



12




Reporting and monitoring capabilities

The PoC will also provide the opportunity to address t
otal solution value and ROI
.

A detailed test plan will be provided separately.

Checklist and preparation

A detailed checklist for PoC

and deployment will be provided separately as part of the professional services
engagement. Key items include:



IP addressing, DNS and other network setting information



List of applications to be acceleration and monitored



Key contacts for each the PoC lo
cations



Access to a network maintenance window for PoC and installation



Cisco IOS version to verify WCCP compatibility



Remote access to PacketShaper and Proxy SG equipment plus read
-
only access or
assistance with
troubleshooting of Cisco gear during the Po
C and installation

Installation and Acceptance Plan

To be provided separately

Roles and Responsibilities

Customer

Partner/VAR

Blue Coat

5. Detailed Bill of Materials

Sample BoM to be added in future revision.

Always propose and quote training and professio
nal services

Payment terms and payment against project milestones according to VAR’s policy, etc.

6
. About Blue Coat Systems

Founded in 1996, Blue Coat provides the ADN infrastructure to more than 15,000 customers worldwide, including
81% of the Fortune®
Global 500. We also maintain support centers in Sunnyvale, London, Tokyo, Kuala Lumpur,
Waterloo and Dubai. Our experience, backed by a worldwide support team, means we can provide the
application
-
level availability, security and acceleration with comprehe
nsive visibility and user control our
customers need.

Blue Coat Systems, Inc. (NASDAQ: BCSI) is a publicly held company based in Sunnyvale, California.

More information about Blue Coat Systems is available on the website:
http://www.bluecoat.com/company/aboutbluecoat



13


7
. About VAR Partner

VAR provides innovative and best
-
in
-
class networking and security solutions for global enterprise customers.
Delivering technology expertise and consulting, pro
fessional services and
world
-
class

support, VAR is
consistently ranked among the top 10 networking and security VARs in the markets we operate in.

8
. References

Gartner positions blue Coat in the Leaders Quadrant for both the WAN Optimization Controller an
d Secure Web
Gateway categories.

Please refer to this press release for more details:
http://www.bluecoat.com/news/pr/3108

Woods Bagot
, a global design studio, uses

Application Delivery Networking solut
ions from Blue Coat to achieve
the strategic corporate objective of creating a “virtual global studio” while also containing costs.

More information
about this customer and their Blue Coat ADN solution please visit this URL:
http://www.bluecoat.com/landing/woodsbagot


Additional references can be provided upon request.






Copy right © 2009 Blue Coat Sy stems, Inc. All rights reserv ed worldwide. No part of this document may be reproduced by any mea
ns nor translated to any
electronic medium without the written consent of Blue Coat Sy stems, Inc. Specifications are subject to cha
nge without notice. Inf ormation contained in this
document is believ ed to be accurate and reliable, howev er, Blue Coat Sy stems, Inc. assumes no responsibility for its use. Blu
e Coat, Proxy SG, PacketShaper and
Proxy Client are registered trademarks of Blue C
oat Sy stems, Inc. in the U.S. and worldwide. All other trademarks mentioned in this document are the property of
their respectiv e owners.