1National Conference on Quality Assurance in Higher Education

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6 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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1
st
National Conference on Quality

Assurance in Higher Education

Title of Paper


The need for and challenges in developing a research agenda for
maintaining a robust QMS in the context of a changing global environment.



Jaidath Maharaj,

Manager, Quality Assurance



Arthur Lok Jack Graduate School of Business

Max Richards Drive,

Uriah Butler Highway, North West Mt. Hope

Importance of a research agenda
-
:



All areas of a discipline cannot be researched


All areas do not need to be researched


Allows for focus on sub
-
sets of an area


Builds the foundation for further research


Changes over time as new information becomes available (not
cast in stone)


Becomes relevant when it addresses a need


personal,
organisations, national and global


Contextual


identifies and closes gaps through the creation of
knowledge

Quality Management System (QMS)


“ Philosophy or an approach to management” made up of a “set
of mutually re
-
enforceable
principles
, each of which is supported
by a set of practices and techniques”


(Dean and Bowen 1994)


A QMS can be expressed as the organizational structure,
procedures, processes and resources needed to implement
quality management which has four main components:

1.

Quality planning

2.

Quality control

3.

Quality assurance

4.

Quality improvement


Quality management is focused not only on
product and service quality, but also the means to
achieve it. Quality management therefore uses
quality assurance and control of processes as well
as products and services to achieve more
consistent quality.
Quality is as much a standard
as a process through which consistency of
planned output is achieved.

The definition by Dean and Bowen, 1994 refers to mutually re
-
enforceable
principles which are defined differently by various quality organisations.

International Standards Organisation: 8 Principles in ISO
9001:2008

1. Costumer Focus

2. Leadership

3. The involvement of personnel

4. Process approach

5. System approach to management

6. Continuous improvement

7. Approach facts

8. Cooperation with partners

Malcolm Baldrige Education Criteria for Performance Excellence Framework


How Do we Develop a Research Agenda?


Identifying the areas of research relevant to the
institution

1. Quality
planning,

2. Quality
control,

3. Quality assurance

4. Quality improvement


Identifying sources of information for developing the research
agenda

1.

Literature
review

2.

Publications

a.

Journal articles

b.

Magazine articles

c.

Research papers

d.

Research projects

e.

Case studies

f.

Newspaper articles

g.

Books

h.

Course outlines and course specifications

i.

Conference papers and presentations


Discussions


Conferences


Seminars


Workshops


Reflection

Resources to Support the development of a research agenda


Staff


Physical and Technological Resources


Pcs


Scanners


Fax Machines


Communication Technology


Software


Statistical Analysis Software


Knowledge Management Systems


Training

Efforts by Lok Jack GSB in Building a Research Agenda for Maintaining a
Robust QMS


Rationale
-
:


Changing economic climate


Movement from Teacher Centered to Student and Participant Centered


Plan



Development of Guiding Documents


Diagnostics
-

review of SOP, Quality Manuals, Self
-

Study, Strategic Plan, JD
of all staff, UWI Quality Manual


Deep interviews


look for gaps and linkages between the organisation


Action Items


new documents


Develop and Implement a Knowledge Management System



Challenges


Culture


Standardization


Qualified Staff


Misunderstanding of concept of quality

How do we overcome the Challenges?


Sensitization


Presentations at Staff Meetings


Training for Staff in different departments


Creation of a robust and efficient data management
system


Foster organisational collaboration

Link Between Research and Organisational Development



National Requirements



International Standards



Moral Components



Customer requirements



Expert feedback



Market Feedback



Teachers Feedback



Students Feedback



Objectives of programme



Common skills



Ratio of practical elements (industry) vs. theory (academia)



Evaluations


Faculty Formative and Summative Surveys



Market Feedback


Market intelligence



National Requirements


output of research centers


GEM, WEF,

Global
Competitiveness Report, Cluster Research Project,



Morals


entry assessment


Ethics


one of the competency tested



Students Feedback


Students Survey and Satisfaction Index



Compatibility with international standards


ACTT Accreditation Site

Visit


November 30th


December 1st 2011



Customer Requirements


Impact Studies (Tracer Studies and
Employers Surveys)



Experts Feedback


consultations with industry experts in development
of programmes and approvals from the University of the West Indies