Dashboard Catalogue

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© 2010 Quest Software, Inc. ALL RIGHTS RESERVED

Dashboard Catalogue

Catalog Version 2.5;

Released Sept 2010 Joseph

1

Dashboard Catalogue

Table of Contents


Geographical Network Operations Workflow


Service Operations Console


End User Experience and Transaction Management


Java Application / Service Owner


Java Administrator


System Administrator


VMware ESX Server Administrator


SQL Server DBA


Oracle DBA


Database Management


Sample Executive Dashboards


End 2 End Apps Views


VDI Dashboard


Oracle Apps Dashboard


AS400 Dashboard


2


Typical Triage Workflow
:

1.
Select top priority app
based on a) SLA violation,
b) any user impact, c)
infrastructure tier alarms

2.
Prioritize via business and
user impact details in End
User Service Overview and
associated drill down.
What is affected? Which
transactions? How many
users? Is it persistent or
intermittent? Etc.

3.
End User Service & Tier
Overview drill downs help
determine correct
administrative response
team (Desktop vs. Network
vs. Infrastructure) and
determine if it’s a root
alarm vs. symptom alarm.


1

2

3

Foglight Network Operations Workflow (NOW) Geo Dashboard

Dashboard Overview
: There are four quadrants to this
dashboard.
Left to right descending priority, real
-
time, summary status
indicators for each application. Selection of an application in the upper left quadrant populates the remaining quadrants wit
h m
ore
information about that application.
Target Audience:
NOC
Admins
, Application Owners







3







A

B

Foglight NOW Geo Dashboard


Drilling into the Details


















A

B

By drilling in

you can see
:

A.
User interaction details for transactions that allow you to triage issues

impacting real end users before they can impact others


Transactions by location, their current and historical health


Real

user performance for transactions inside & outside firewall


Synthetic transaction

requests organized by physical region

B.
Application infrastructure alarms by tier according to the topology of
the transaction service (web, application, database)


Choose alarm based on severity and drill in for detailed visibility

4

Service Operations Console Dashboard

Dashboard Overview
: This is a default dashboard with summary information for critical services, including end user and infrastructure tier
health. This is often used when there is no need for geographic understanding of end user activity.
Target Audience:

NOC, First Tier Support


Typical Triage Workflow:

1.
Select application to be investigated based on SLA violations, alarm severity, and
tiers showing issues. The bottom view will populate with information specific to that
application.

2.
Application Service details can be investigated including historical health and
compliance, the service impact, dependency maps for the service, and advanced
visualizations.

1

2

5







From the Service Operations Console, you can:

A.
Select top priority App based on the criticality of
associated alarms

B.
Drilldown on the specific tier to see all alarms
associated with this tier

1.
End user tier and related service compliance

2.
Host tier including health of all hosts for that
service

C.
Drilldown on the specific alarm to see the impact,
current and historical activity, triage, and acknowledge
the alarm


A

B

C

Service Operations Console Dashboard


Drilling into the Details

B
1

B
2

6

End User Experience Management


Transaction Conversion Dashboard

Dashboard Overview
: Top to bottom, the dashboard gives you insight into service performance for end users, based on regional, transaction
flow, and business impact.
Target Audience:
NOC
Admins
, Application Owners



What you are seeing
:

1.
Global Health and History
shows current and past info
on regions of end users. In
this example, you notice the
Global group has a current
alert and a history of health
problems that need
investigating.

2.
The Conversion Funnel
provides visibility into the
user transactions
completing each step of the
process. This example
illustrates a large
abandonment at the last
stage that can be
investigated further (see
next page).

3.
Conversion Results
show
the lost sale count and
value based on the
conversion process
completion percentages.


1

2

3

Page
6

7

End User Experience Management


Drilling Deeper


A

B

A

B


By drilling in

you can see
:

A.
The final step in the transaction process
has a very low conversion percentage.
Clicking on the step in the funnel takes you to Image A. Image A shows details
of a large sampling of the transactions that are failing to complete the final step
in the process. Analysis can be done here to look for patterns.

B.
Clicking on one of the transactions enables

the Session Playback capability. The
actual step by step, click by click experience of the user can be seen to aid in the
understanding of why abandonment is heavier than it should be. The actual
error message can be seen to eliminate the need for problem replication by the
support desk team. This session can be ‘zipped up’ for handoff to Development.

8

Java EE Application
/Service Owner Dashboard

Dashboard Overview
: This dashboard provides an end
-
to
-
end view of the health of Java applications. It is used as a starting point for
incident triage. There are four quadrants to this dashboard. Left to right descending priority, real
-
time, summary status indi
cators for each
application. Selection of an application in the upper left quadrant populates the remaining quadrants with more information a
bou
t that
application.
Target Audience:
Java Application Owners, Java Application Support


Initial Triage Workflow
:

1.
Select top priority app based
on a) SLA violation, b) any
user impact, c)
infrastructure tier alarms

2.
Prioritize via business and
user impact details in End
User Service Overview and
associated drill down.
What is affected? Which
transactions? How many
users? Is it persistent or
intermittent? Etc.

3.
End User Service & Tier
Overview drill downs help
determine correct
administrative response
team (Desktop vs. Network
vs. Infrastructure) and
determine if it’s a root alarm
vs. symptom alarm.


1

2

3

9

J
ava EE Application/Service Owner Dashboard


Drilling into the Details






Java Details

Triage Workflow
:

1.
Select the Application Tier to see the summary
of alarms

2.
Drilldown

to java request level detail to see
summary diagnostics including component
level response times

3.
Use single

trace views to i
nvestigate

method
level details


1

1

2

2

3

3

10

Java EE Administrator Dashboard

Dashboard Overview
: This is the default dashboard to be used by Java Administrators. It shows an at
-
a
-
glance summary for all
JEE servers including key component metrics & alarms
:

Target Audience:
WebLogic
,
WebSphere
,
JBoss

and general

Java
System Administrators


What you are seeing:


The list of all monitored Java Servers can be filtered to only display those of interest to the
Administrator, i.e. by Application, or those grouped using a custom service container. By default,
the dashboard helps the Administrator prioritize
JavaEE

incidents based on the severity of the
associated alarms. The server list is sorted to display hosts with the highest number of most
critical alarms at the top.


11

Java

EE Administrator Dashboard


Drilling into the Details










By drilling in you can see
:

A.
Summary Details of Key Server
Component Metrics

B.
Details of individual JEE Requests
including response times, call counts,
and component level timings

C.
Within requests, object
-
level tracking
can be seen


A

A

B

B

C

C

12

S
ystems Administrator Dashboard

Dashboard Overview
: This is the default dashboard to be used by Windows, Linux, AIX, or Unix System Administrator. It allows the
SysAdmin

to see at a glance all hosts they are responsible for monitoring, their CPU, Memory, Disk and Network metrics along with the
associated systems alarms.
Target Audience:

Windows/Linux/AIX/Unix
SysAdmins



What you are seeing:


The list of all monitored hosts can be filtered to only display those of interest to the
SysAdmin
, i.e.
Windows, Linux, AIX, Unix, or those grouped using a custom service container. The host list is sorted
to display hosts with the highest number of most critical alarms at the top.

By default, the Dashboard
helps the
SysAdmin

prioritize infrastructure incidents based on the severity of the associated alarms.


A. Investigation of the Alarm on Medrec1dbhost: Given Memory is at 68%, drilling into the number will
reveal more details. See next page for more.

`

A

13

S
ystems Administrator Dashboard


Drilling

to the details





A

14

V
Mware ESX Server Administrator Dashboard

Dashboard Overview
: This default dashboard allows the VMware Admin to see all components they are responsible for monitoring,
including Datacenters, Clusters, ESX Hosts and individual VMs.
Target Audience:

VMware
SysAdmins







Typical Workflow
:

1.
Select top priority
Datacenter, Cluster or an
ESX Host based on the
criticality of the associated
alarms

2.
For the Datacenter, Cluster
or an ESX Host in focus,
click Performance tab to
see detailed performance
info or VMs tab to identify
VMs experiencing
performance problems that
need to be addressed.


15

S
QL Server
Database
Monitoring Dashboard

Overview:

D
elivers intuitive database process flow interface to enable
rapid root
-
cause diagnostics and rapid issue resolution.

Target Audience:
SQL Server DBA


What you can see:


Complete coverage of database and OS
metrics for diagnosing performance issues


Short
-
term historical collection


Zero footprint on monitored hosts


16

Oracle Database
Monitoring Dashboard

Overview:

D
elivers intuitive database process flow interface to enable
rapid root
-
cause diagnostics and rapid issue resolution.

Target Audience:
Oracle DBA



What you can see:


Complete coverage of database and OS
metrics for diagnosing performance issues


Diagnostics for RAC, ASM, and
Dataguard


Historical collection


Zero footprint on monitored hosts


17

Multi
-
database, multi
-
platform

(Oracle, RAC, SQL Server)

Advanced
alerting
(notification
,
rules,

history
, action)



Multi
-
agent administration



Agent auto
-
discovery



Context launch to full


instance console

Workload
status and
performance

Database Global

V
iew
Dashboard

Overview:

D
elivers high level health for all databases across multiple platforms.

Target Audience:
Database Managers


18

Sample

Executive Dashb
oard

Overview:

This custom dashboard was created by using standard Foglight dashboard elements and pulling user experience information
.
The dashboard illustrates multiple perspectives into this e
-
commerce application. The map shows the experience users are having
in
geographic regions as represented by synthetic transactions. Multiple transaction funnels are being monitored to measure how

ma
ny
users are actually completing the critical transactions of the
Ecomm

application. The right side of the dashboard shows active user counts
as well as errors experienced by those users. An important trend to monitor for many sites is the daily trend of activity sh
owi
ng spikes or
declines in buying.

Target Audience:
Application Support and E
-
Commerce Application Owner

19

Sample

Executive Dashb
oard

Overview:

Very simple illustrations of application and service health can be created via drag and drop capabilities. Current and histo
ric
al
performance is easily understood by anyone viewing this dashboard.
Target Audience:
LOB and IT Management


20

Sample

Executive Dashb
oard

Overview:

This custom dashboard was created by the user
after some training from Quest. The customer is in the
business of managing
financial leases.


The dashboard illustrates “where the money is”, and more specifically how much money is owed and able to be c
ollected
especially when past due. The green color illustrates the counts and values are in acceptable ranges as defined by the busine
ss.

If
thresholds are crossed, the color would change to yellow, orange, or red depending on the severity of the drop in the busines
s t
hroughput.
This dashboard was inserted into the company intranet portal so the executive did not have to log into a new system or web in
ter
face.

Target Audience:
Business Management and Application Support

21

Sample

Executive Dashb
oard

Overview:

This custom dashboard was created by the user
after some training from Quest. The customer is in the
business of managing
financial leases.


The dashboard illustrates the quantity and value of quotes offered for their leases. The green color illustr
ates the counts
and values are in acceptable ranges as defined by the business. If thresholds are crossed, the color would change to yellow,

or
ange, or
red depending on the severity of the drop in the business throughput. This dashboard was inserted into the company intranet
por
tal so the
executive did not have to log into a new system or web interface.

Target Audience:
Business Management and Application Support

22

Sample

Executive Dashb
oard

Overview:

Very simple illustrations of application and service health can be represented and inserted into other commonly used portals
or
web interfaces so the executive does not need to login and access multiple systems. This can compliment what they already us
e.

Target Audience:
LOB and IT Management


23

Sample

Executive Dashb
oard

Overview:

Very simple illustrations of application and service health can be represented. Hovering over the Infrastructure symbol, the

executive can quickly see there are multiple problems … except in the application server tier.

Target Audience:
LOB and IT Management


24

Sample

Executive Dashb
oard

Overview:

Very simple illustrations of application and service health can be represented. Hovering over the Siebel application symbol,

th
e
executive can quickly see there are multiple problems … mainly in the host tiers. The real problem is that end users are bei
ng
effected so
these issues need to be investigated quickly..

Target Audience:
LOB and IT Management


25

Sample

Executive Dashb
oard

Overview:

This view represents what the customer labeled as “The Quest for the Green Icon”. Thi
s view shows the major IT
servics

in a
hierarchical view. The entire business is at the top with Order Mgmt, Enterprise Portal, Customer Care, Network Mgmt, and Bi
lli
ng
services below it. The sub services that comprise the major services can be drilled into as needed


here you see the three prim
ary
services that make up the Order Mgmt service. Luckily, the Quest for green seems to going well when this shot was taken.

Target Audience:
LOB and IT Management


26

Sample

Executive Dashb
oard

Overview:

A couple photographs of actual customer environments. The left picture is a smaller conference room for the operations team
that is equipped with views into key infrastructure services. The right picture is a large Data Center Operations console th
at
includes a
Foglight dashboard for critical services and their real time health status (bottom right of wall).

Target Audience:
IT Management and Operations Teams


27

End 2 End Application View

Synthetic
transactions

End User
response
time, network
latency

OS
monitoring

Siebel

monitoring

Custom Siebel
performance data
(business process
monitoring, siebel
users)

DB2
monitoring

Java
middleware
monitoring
(business
processes)

Current state
of SLA

28


Clicking on

the Synthetic
Transaction Bar takes the
Admin to a Dash Board that
Shows the Response Time
Details


Clicking on

the End User
Response Time Graph takes
the Admin to the Slowest
Pages Dash Board

29


Clicking on

the OS
Monitoring Element takes the
Admin to the OS Monitoring
Dash Board


Clicking on

the Siebel Server
Summary Graph takes the
Admin to the Siebel
Application Server Summary
Dash Board

30


Hovering over the
Heap
Graph will bring up a
WebSphere Java Summary
Table


Clicking on

the request
summary will switch to a
Java Request Dash Board
to show a breakdown of
the particular request


Clicking on

the DB2
Database icon brings up the
Siebel Database Dash Board

31


The E3 Requests Dashboard

shows that Foglight has recorded
a diagnostic trace for this slow
request. Clicking on the trace
number will switch to a method
level view of the request

This requests Dashboard enables
the viewer to identify where
in the
code the problem lies. This will
help assign the work to the right
developer
. Foglight
can capture
the method level details to figure
out where the code level problem
is. This
is done by looking into
the Traces for this request

32

Virtual Desktop Infrastructure (VDI)
Dashboard

Overview
:

This
custom dashboard
was created by a large
Latin American
organization to gain
visibility into the Virtual
Desktop Infrastructure
(VDI) from the point of
virtual desktop access
through the connection
broker and AD LDAP
controls.


All
alarms can be drilled
into from this view
allowing for an easy
workflow around incident
triage and resolution
.


Target

Audience
:
Administrator/Operator
can use to monitor the
VDI Infrastructure; IT
Mgmt

and VDI Service
Manager can use for
visibility and control over
SLAs placed on the VDI
infrastructure.

33

Oracle App Server Dashboard

Overview
:

This custom dashboard was created by a Latin American government organization to gain visibility into their critical
extranet portal
. The
visualization shows the performance path of both real and synthetic (robot) users as they access the extranet built
on Oracle
Application
Server and Oracle 10g. Each colored alarm and health status icon is drillable so actions can be taken during
the incident
triage and problem resolution processes
.


Target

Audience
:
Infrastructure Operations team members, especially Application and Database Admins.

34

Dashboard for AS400