SAP Business One

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7 Αυγ 2012 (πριν από 4 χρόνια και 10 μήνες)

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SAP Business One

Business continuity and improvement with SAP B1 support


Richard Leong

Business Development Head


Asia Pacific Japan


©
2011 SAP AG. All rights reserved.

2

Agenda

1.
Maintenance and Service
-

Business Model

2.
SAP Maintenance

3.
Partner Enablement

4.
New Innovations

5.
Summary


©
2011 SAP AG. All rights reserved.

3

Maintenance & Service Offering to Customers

Business Model

Partner

Services


SAP

Maintenance

Partner Enablement


SAP

Maintenance

Customer

SAP’s offering to partner

Partner’s offering to customer

SAP Maintenance is Part of the Complete “Service Offering”

©
2011 SAP AG. All rights reserved.

4

Agenda

1.
Maintenance and Service, Business Model

2.
SAP Maintenance

3.
Partner Enablement

4.
New Innovations

5.
Summary


©
2011 SAP AG. All rights reserved.

5

Value of Maintenance Contract

Automating and running business management systems is more than buying a
software package and implementing it. The complete solution also includes:

Up
-
to
-
date

Technology

New

Capabilities to

fit more

needs

Reactive &

Proactive

Problem

Resolution

Legal

Changes and

Compliancy

Protect

Your

Investment!

©
2011 SAP AG. All rights reserved.

6

Survey No.1

Most Important Element in Maintenance

Survey results of the elements that you believe is significantly more important than
the other?



Problem resolution



Legal compliancy



Up to date technology



New capabilities and continuous improvement



There is not one element significantly more important than the others

©
2011 SAP AG. All rights reserved.

7

Proactive and Reactive Problem Solving

Offerings and Benefits


3rd level support


Global problem resolution


24X7 handling of messages with ‘very high’ priority


Escalation handling


Patches


Customer portal (e
-
learning, how to guides, knowledge base,
etc)


SDN forums


Remote Support Platform


©
2011 SAP AG. All rights reserved.

8

Proactive and Reactive Problem Solving

For Reflection
:


Would
you choose to go through life without a health
insurance?


“Let
us hope nothing
“bad”
happens with our system.
But if it does, we need to be sure we can get help
ASAP
!”

Do not let unforeseen events stop you from
using the system
!

©
2011 SAP AG. All rights reserved.

9

Legal Changes and Compliancy

Offerings and Benefits


SAP spends significant effort in detecting legal
changes as soon as possible


How to guides and/or adjustment of the software
in case of legal changes


SAP spends significant effort in streamlining
business processes for efficient handling of legal
requirements


Avoid penalties and/or problems with tax
authorities


Improve efficiency in producing statutory reports



©
2011 SAP AG. All rights reserved.

10

Legal Changes and Compliancy

For Reflection:


Would you purchase a virus scanner software without
a subscription for new virus definitions?

Stay Out of Trouble!

©
2011 SAP AG. All rights reserved.

11

Up
-
to
-
Date on Technology

Information about supported platforms and planned support is
listed on the
PartnerEdge

Portal

Offering and Benefits


Updates for new windows server
and client versions


Updates for new SQL versions


Update for new office versions


Be able to run SAP Business One
on new PCs


Take advantage of improvements
of new technology


Do Not Let Technology Outdate Your System

©
2011 SAP AG. All rights reserved.

12

New Capabilities and Continuous Improvement

Benefits


Enhancements & new capabilities based on
customer feedback and market developments.


Automate more of your business


Leverage improvements to increase efficiency
and reduce TCO

Examples


Release
8.81


Crystal Report Development User


Release 9.0 planned


Innovations to leverage trends in how to do
business.

Take Advantage of New Capabilities To Address Your Changing Needs!

©
2011 SAP AG. All rights reserved.

13

Survey No. 2

Positioning of Technical Support

Which is most appropriate to position to a customer concerning technical support?



SAP Maintenance contract gives you the right to technical support.



SAP Maintenance contract is an insurance policy for you.

©
2011 SAP AG. All rights reserved.

14

Survey No. 3

Importance of Development Roadmap

Why we talk to customers about our development roadmap?



Provide confidence that SAP Business One is a long term SAP solution



Let customers know what is coming so they can plan better

©
2011 SAP AG. All rights reserved.

15

Value of Maintenance Contract

Automating and running business management systems is more than
buying a software package and implementing it. The complete solution
also includes:

Up
-
to
-
date

Technology

New

Capabilities to

fit more

needs

Reactive &

Proactive

Problem

Resolution

Legal

Changes and

Compliancy

Protect

Your

Investment!

Protect Your Investment with Maintenance Contract

©
2011 SAP AG. All rights reserved.

16

Agenda

1.
Maintenance and Service, Business Model

2.
SAP Maintenance

3.
Partner Enablement

4.
New Innovations

5.
Summary

©
2011 SAP AG. All rights reserved.

17

Partner Enablement

Partner Enablement


SAP

Maintenance

SAP’s offering to partner

Offerings and Benefits


Solution Training and Enablement (E
-
learning,
LPEs, empowerment sessions, podcasts, etc)


Solution database


Self help


Message wizard


Patches


E
-
Mail and RSS about new patches


Forums


RSP


Partner support dashboard


Others

SAP Enables Partners To Provide Service To Their Customers

©
2011 SAP AG. All rights reserved.

18

Agenda

1.
Maintenance and Service, Business Model

2.
SAP Maintenance

3.
Partner Enablement

4.
New Innovations

5.
Summary

©
2011 SAP AG. All rights reserved.

19

Transforming SAP Business One

From a Business Solution into a Flexible Business Platform

Benefits of the Business Platform


Enhance business operations


Offer new user experience


Support multi device


Accelerate Co
-
Innovations with Partners


Integrate Web and Cloud


Achieve greater efficiency and lower TCO

©
2011 SAP AG. All rights reserved.

20

Key Investment Areas of Upcoming Releases

Investment Areas and Benefits


Enhance solution
enablement for

Partners

Integrate new types of
applications and
deployment models

Manage TCO

Enable real
-
time Business
Transparency and Clarity

Orchestrate Integration
and Collaboration

Cover End
-
to
-
End
Standard Business
Processes

©
2011 SAP AG. All rights reserved.

21

SAP Business One 8.8

Quality of SAP Business One Significantly Improved!

Changes made in 8.8 release to improve quality:

Engine Refactoring


The source code in multiple areas of the software has been rewritten to consolidate and
streamline functionalities that has been added over the years across ‘cluster’ releases.
‘Engines’ like serial & batch, inventory valuation and gross profit functionality has been
introduced.

Development Methodology


Introduced taskforce safeguarding for critical areas like upgrade functions, compatibility,
performance, etc.

Test Automation


Significantly increased usage of test automation: Improved regression scenario testing,
more scenarios covered, complementation of defect test automation through whole product
cycle.

©
2011 SAP AG. All rights reserved.

22

New User Experience

Real
-
time embedded Analytics*

Selected details on the Roadmap for SAP Crystal Reports:


Improved style
guide since release 8.8


Multi language support planned for
minor release 8.82

SAP Crystal Reports Form

SAP Crystal
Dashboard

* Extra purchase
necessary
.
More
information
in Q4/2010
regarding timing and pricing

Enable real
-
time Business Transparency and Clarity


Integrated printing and reporting solution based on Business Objects technology


Compelling embedded real
-
time reporting functionality


Instant access to real
-
time, business critical information with SAP Crystal Reports

©
2011 SAP AG. All rights reserved.

23

New User Experience

Personal work center
-

Cockpit


Messages / Alerts or
Workflows

Option to embed
Business Services

such as Dun&
Bradstreet; Web
feeds/RSS; Social
networks; any Web
-
Application

or Information

Common Trans
-
actions and links

Dashboard
Integration for
KPI monitoring

Open
Documents

Cockpit selection
/ configuration
and classic
navigation

Cockpit feature a dramatically improved user interface


Intuitive user experience; Easy UI configuration and personalization


Simple embedment of Partner solutions (add
-
ons)


Fast adoption of predefined work centers delivered by SAP and Partners

Search Engine
-

Easy navigation

©
2011 SAP AG. All rights reserved.

24

New User Experience

SAP Crystal Dashboard Design*
-

Insight to Action


Complete insight

-

Better
decisions

Streamlined processes

-

Faster
execution

* Extra purchase
necessary
.
More
information
in Q4/2010
regarding timing and pricing

SAP Crystal
Reports

SAP Crystal
Dashboard Design

5) Price change;
Updated price
list in SAP
Business One

4) Action:

Compare price

2) KPI Drilldown

3) Details Drilldown;
Proposed Actions

1) Click KPI display

in Dashboard

Clear Enterprise
-

Move from operational excellence to managerial excellence


Transparency through closed loop between transactions, analytics and information


Direct access from decisions to actions

©
2011 SAP AG. All rights reserved.

25

New User Experience

Mobile Solution for SAP Business One*

*
Available
since SAP Business One 8.8 PL12 & B1 8.8 INTEGRATION COMPONENT

Transactional

Analytical

Various devices

Front
-
end on mobile device

SAP back
-
end

Process or analytics, such as
approval procedure / report

Mobile Capabilities based on Integration Component


Technology to build mobile applications to give customers constant access to their most important data


Basis for Software Solution Partners to extend the access to different types of devices


Support for transactional processes and analytics with real
-
time access to information and transactions

©
2011 SAP AG. All rights reserved.

26

SAP Business One with You Anytime, Anywhere


With the SAP Business One app, you can view reports and content, process approval requests, manage customer
and partner data, and much more


Further enhancements in 2011 on content and function; supporting additional platforms/devices


SAP Business One Mobile Application

SAP Business One mobile app

©
2011 SAP AG. All rights reserved.

27

Business Networks and Connectivity

Integration framework for SAP Business One

Network of Solutions Supporting Network of Business and People

B1i as the platform for integration & collaboration


Integrates customers into business networks, across heterogeneous system environments


Retrieves, maps and exchanges data with Web services, mobile devices, collaboration tools, and social networks


Brings rapid implementation with rich and proven out
-
of
-
the
-
box scenarios


Integrates cloud computing and hybrid deployment model for network applications

©
2011 SAP AG. All rights reserved.

28

Supportability

Upgrade Wizard for SAP Business One 8.8

SAP Business
One Landscape

SAP Business One

Lifecycle Management

Analysis
&
Configuration

Pre
-
upgrade
Tests

Backup

SW/Database
Upgrade

Verification /
Restoration

FUTURE

The Upgrade Wizard streamlines upgrades through a fully guided process


Simplifies and secures upgrades while ensuring data integrity


Prevents data
-
loss and eliminating human mistakes


Reduces maintenance, support, and training costs as less experience is needed

©
2011 SAP AG. All rights reserved.

29

What Partners Are Saying So Far...

SAP Business One has a new upgrade wizard, which is one of
the most intelligent
I’ve
ever seen. It is very thorough and takes you through everything you need to consider
up front during installation. This makes for a very smooth migration
.

Carl
Lewis,Vision

33, SAP Business One Channel Partner in USA.




With the new upgrade wizard, there is less preparation and work for us to upgrade our
customers. It is a well secured and robust.
The first customer we upgraded was done in
4 hours
, including technical upgrade, set up of configuring additional topics (bank
statement processing, crystal reports) and instruction on new functionalities.

Mick de
Valk
,
Aseco
, SAP Business One Channel Partner in Netherlands



©
2011 SAP AG. All rights reserved.

30

SAP Business One On In
-
Memory Computing*



Proof of Concept for Real
-
Time Analytics and Freestyle Search Succeeded


In
-
memory
Computing
I
s Up To 100times Faster Than
MS SQL
Server

0
20
40
60
80
100
120
140
160
180
200
1 Users
2 Users
5 Users
Time to
drill down
(in Second)
# of Concurrent Userss
NewDB MSSQL
# of Concurrent Users

B1 Dashboard Performance


In
-
Memory vs. MSSQL

*
Proof of Concept; Availability
tbd

©
2011 SAP AG. All rights reserved.

31




Where we are with SAP Business One 8.81

Roadmap Snapshot



©
2011 SAP AG. All rights reserved.

32

SAP
Business One
8.81

In Summary


Lots of New and Exciting enhancements!



Get a copy of the ‘What’s New in SAP
Business One 8.81’



Delta training materials are already available
in the Channel Partner Portal



Live customers in 8.81



Please planned for your ramp
-
up with your
customers


©
2011 SAP AG. All rights reserved.

33

Agenda

1.
Maintenance and Service, Business Model

2.
SAP Maintenance

3.
Partner Enablement

4.
Partner Services

5.
Summary

©
2011 SAP AG. All rights reserved.

34

Maintenance and Service Offering to Customers

Business Model

Partner

Services


SAP

Maintenance

Partner Enablement


SAP

Maintenance

Customer

SAP’s offering to partner

Partner’s offering to customer

SAP Maintenance Is Part of the Total Service Solution

Thank You!