In their shoes: Telling and using patient stories

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6 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

52 εμφανίσεις

In their shoes: Telling
and using patient stories

Dr. Catherine Crock & Frank Concilia

Session objectives


Having an understanding why it
is important to "use" stories


Bring out the best of your stories


Ways of capturing stories

Goal



Improving patient outcomes

Our story


Joshua's first experience

Why tell stories?


Visualise someone else's values, beliefs and
assumptions


Emotional and cultural connect


Communicates a message


Becoming aware of a situation/something


Help change perceptions


Non hostile

Your story


Working with people next to you, share your story with
them




What are the 5 important things that matter?


Determine the main gist of the shared stories

The gist
-

Something to tell!


Excellent care


Unsatisfactory care (physical/emotional harm)


Good practise/new research


Quality improvement

Quality improvement


Stories focuses on individuals
via mental models (VBA)


Event alignment (timeliness &
sequences)


Made up from network of events,
actions, relationships and
environments


Ethics
-

expected behaviours


Bridges gaps between formal
and informal cultures

Capturing
stories

The 21st Century
-

We are
changing


Digital Storytelling


Blogs/Wikis


Web20 Tools


Recordings


Australia Centre for the Moving Image


ACMI


Training for the Last Run


Digital storytelling:


Digital storytelling refers to a short form of digital media production
that allows everyday people to share aspects of their life story.
"Media" may include the digital equivalent of film techniques (full
-
motion video with sound), animation, stills, audio only, or any of the
other forms of non
-
physical media (material that exists only as
electronic files as opposed to actual paintings or photographs on
paper, sounds stored on tape or disc, movies stored on film) which
individuals can use to tell a story or present an idea.

Source: http://en.wikipedia.org


Microsoft Photostory, Windows Movie Maker, Apple iMovie, Apple
iPhoto Journals, Audacity by Sourceforge


Apps
-

SonicPics by Humble Daisy Inc., Backspaces by Backspaces
Inc.

Blogs & Wikis


A blog is a discussion or informational site published on
the World Wide Web and consisting of discrete entries
"posts" typically displayed in reverse chronological order
A wiki is a website which allows its users to add, modify,
or delete its content via a web browser. Most are created
collaboratively. Wikis serve many different purposes,
such as knowledge management and notetaking. Wikis
can be community websites
Source: http://en.wikipedia.org


Common blog
-

Blogger, EduBlog, Tumblr, WordPress


Common wikis
-

Wikispaces

Web 20 Tools


A Web 2.0 site may allow users to interact and
collaborate with each other in a social media dialogue as
creators of user
-
generated content in a virtual
community, in contrast to websites where people are
limited to the passive viewing of content. Examples of
Web 2.0 include social networking sites, blogs, wikis,
video sharing sites, hosted services & web applications
Source: http://en.wikipedia.org


Online tool for social comment and reflection:
VoiceThread, FaceBook, Google+, YouTube, IM

Recording
-

Audacity


Audacity is a free digital audio editor and recording
application, available for Windows, Mac OS X, Linux and
other operating systems. Audacity was the 11th most
popular download from SourceForge, with 76.5 million
downloads. Audacity won the SourceForge 2007 and
2009 Community Choice Award for Best Project for
Multimedia
Source: http://en.wikipedia.org


Pen & Paper


Good listeners

After listening to stories, what follow up questions may
help?


How would you like me to be involved?


How long has this been an issue/had a positive impact?


What action have you taken?


What is the outcome you are looking for?


What is the best way to move forward?

Actions and Reflection


What are the common themes from the stories?


How can we improve the situation?


Can we act to maintain/improve safety to patients by the
stories they tell?


Can these stories impact on quality improvement
policies?