Enterprise Information Management

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6 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

1

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

Enterprise Information Management

Vision &

Strategy

Governance

Architecture

Delivery

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

2

Strategy

Governance

Vision

Organization

Process

Architecture

Metrics

Vision & Strategy

Governance

Architecture

Delivery

Framework

Gartner’s Component Model

Approach

Current State

Target State


Utilize Gartner’s component model as a
framework for organizing and building out
our EIM capability


Measure progress against the Gartner’s
EIM Maturity Model


Enable Business Units to access their data in a timely and
cost
-
effective while protecting SCE’s information assets.


Establish the appropriate foundation (people, process,
technology) that balances efficient Business Unit self service
with cost
-
effective IT&BI rendered services.


Expand and re
-
brand the role of the Business Intelligence
Competency Center to support SCE’s EIM requirements.


Minimize
the disruption to current efforts


Ensure
all efforts are going in the same direction


Ensure consistency and
resusability


Minimize redundancy (duplicate efforts)

Master Plan

Vision & Strategy

Create an operating model for SCE that:


Optimizes the use of information created,
obtained, analyzed, and acted upon by all
stakeholders


Serves as the authoritative source for
services, shared components, and
practices


Short
Term:


Quick Wins


focuses on the delivery of
high priority Business Unit requests.


Operational Improvements


focuses on
improving IT&BI’s delivery capability.

Long Term:


Define Future State Roadmap


focuses on creating an environment
that facilitates collaboration and
reuse.


Expand & Re
-
brand the BICC


focuses on creating a partnership
between SCE Business Units and
IT&BI that maximizes the EIM
investment.


Define and institutionalize data
governance across the enterprise


Extend EIM from a BI
-
focus to
include Information and Knowledge
management capabilities.

Influences

Sets Direction

What is EIM?

EIM is an enterprise program that plans
for, manages, structures, and provides
information assets (structured and
unstructured) to maximize the value of
information for decision making,
operations, and corporate strategy.

Guiding Principles

Leading the Way in Electricity
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SOUTHERN CALIFORNIA EDISON

3

CSBU

GBU

Power Systems

Corporate Center

IT&BI

TDBU

Least Complex

Most Complex

Self Service*

BICC Rendered
Services

Data and Information Services

Data and Information Services Foundation

BICC

Build &
Maintain

Provide

High Level Engagement Model

* BICC will provide upon request

Ad
-
hoc Reporting


Web Intelligence


Explorer

Highly Formatted
(Corp/Regulatory) Reporting


Crystal Reports

OLAP Analysis


BEx

Dashboards


Xcelsius

Predictive Modeling


Predictive
Workbench

Advanced Ad
-
hoc
& Analytics


SAS

BI

Data

Mgmt

OS

Enterprise

Information

Governance

Vision &
Strategy

Governance

EIM Core
Processes

Organization

Tools &
Technologies


Data Quality/Integrity


Data Security


Data Movement


Semantics
Mgmt


Master Data
Mgmt


Data Warehousing


Data Lifecycle
Mgmt

Increasing Skills Required

All BI Tools

Leading the Way in Electricity
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SOUTHERN CALIFORNIA EDISON

4

Vision & Strategy

Governance

EIM Core
Processes

Organization

Tools &
Technologies

Vision

Mission

Strategy

Goals &
Objectives

Sponsorship

Stewardship

Policies,
Principles &
Tenets

Alignment

Structure

Data Quality

Data Integrity

Data Security &
Protection

Data Lifecycle
Management

Data Movement

Semantics
Management

Database
Management

Master Data
Management

Information
Services (A&R)

Services &
Support

Value
Propositions

CSFs & KPIs

Structure
(Virtual, Hybrid,
…)

Roles &
Responsibilities

Functional
Services

Business Value
& Relationship
Management

Information
Architecture
Blueprint
Management

Technologies
(DBMS, CMS,
ETL, EAI, EII,
Data Modeling,
BI/DW,
Collaboration)

Knowledgebase
& Repositories

Standards &
Best Practices

Source:
Xtensible

Solutions

EIM Framework

Primary Focus

See Backup for Details

Baselined

Addressed as needed to support
Primary Focus areas

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

5

Governance

Sponsorship

Stewardship

Policies,
Principles &
Tenets

Alignment

Structure

EIM Core
Processes

Data Quality

Data Integrity

Data Security &
Protection

Data Lifecycle
Management

Data Movement

Semantics
Management

Database
Management

Master Data
Management

Information
Services (A&R)

Services &
Support

GIS
-
specific Enterprise
D
ata
M
odel (AG#24m1)

Enterprise Data
Governance (AG#32)

Data Governance for
Edison Smart Connect

Data Governance for
Dynamic Pricing

Data Governance for GIS
(TDBU/OSBU)

Fleet Performance
Management Dashboard &
Reporting

BI Security

GIS Services & Metadata
Management

Customer
Address Quality

Supply Management/AP
Dashboards

SONGS Pre
-
outage
and Outage reporting
for Work
Mgmt

&
Finance

CSBU Data
Strategy

Data Governance for
Power Supply

Customer
Confidential Data

BW Security
Redesign

IT&BI Performance
Reporting to BUs

SAP Data Retention
& Archiving

Data Services/EDLC
Alignment

Enterprise Performance
Management Dashboard
(OSBU, TDBU, IT&BI)

Std

Enterprise
Launching Page for
Reporting

Select Projects in EIM Footprint

Tools &
Technologies

Information
Architecture
Blueprint
Management

Technologies
(DBMS, CMS,
ETL, EAI, EII,
Data Modeling,
BI/DW,
Collaboration)

Knowledgebase
& Repositories

Standards &
Best Practices

Enterprise Content
Management
Platform

Knowledge Transfer
Matrix (SONGS)

RM/DM (Open Text)

Primary Focus

Addressed as needed to support
Primary Focus areas

SAP Data
Services

Std

Enterprise
O&M Reporting

CRM Reporting

Edison
SmartConnect

Reporting

Microstrategy

Conversion

Optimize Business
Objects Enterprise
environment setup
and Integration with
BW

2011 IT&BI Achievement Goals (see next slide)

Foundation for
Metadata
S
ervices
(AG#22, m3)

Business Analytics
(AG#12)

KPI Reporting
D
ashboard
for Employee Onboarding
(AG#31m2)

Edison
SmartConnect

Data
W
arehouse
(AG#1m4)

Leading the Way in Electricity
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SOUTHERN CALIFORNIA EDISON

6

Name
-
Description

Leadership
Team

Goal Leads

Div
/

Dept

Measure of Success

Expected
Completion

Measure Leads

1.
Edison
SmartConnect

Program
(CSBU)
-

Support the Edison
SmartConnect

Program by
managing systems, operations,
and technology to achieve billing
and customer satisfaction target

D Erickson

A Hutchison

Dept

Complete Data Warehouse Stage 2 implementation.

4
th

Qtr

Nu Pho

12.
Business Analytics
Implementation (SCE) Establish
Business Objects tools and
processes as the standard
foundation for SCE analytics and
reporting.

H Freeman

M
Peacore

Div

Identify Business Objects (BOBJ) project initiatives in
each one of the 5 process areas: Finance, HR,
Operations Support, EAM TDBU/Non
-
Energy, and
EAM Generation.

1
st

Qtr

M
Peacore

Successful implementation of at least one of the
identified project initiatives in each one of the process
areas.

4
th

Qtr

M
Peacore

22.
Advance Enterprise Architecture
and Services
-

Advance
Enterprise Architecture and
Services to support Data
Management, SOA business
process management, Content
Management, and Cloud
Computing opportunities.

G
Ahwah

S
Ramaswamy

Div

Implement foundation for Metadata services.
Complete requirements gathering, conceptual
operating models, high level processes, and
understand available tools. Select platform and
operationalize services to enable enterprise Metadata
management.

4
th

Qtr

R Ruiz

J

Horstman

24.
Geographic Information System
(GIS)
-

Extend existing, but
limited, GIS services to an
enterprise GIS Service

G
Ahwah

M Pinter

Div

Develop GIS
-
specific enterprise data model leveraging
key project work.

2
nd

Qtr

S
Ramaswamy

D Walsh

31.
Employee Onboarding


Implement

technology solution to
improve the employee
onboarding process

H Freeman

M Mehta

Div

Implement KPI reporting dashboard for tracking
onboarding progress.

2
nd

Qtr

M Mehta

32.
Implement Enterprise Data
Governance
-

Support Business
units in the implementation of
Data Governance by providing
frameworks and processes

R
Bourland

M
Peacore

Div

Acceptance of data governance framework by SCE
Business Unit leaders.

4
th

Qtr

M
Peacore

Successfully implement data governance projects for
two data families for business units such as TDBU and
CSBU.

4
th

Qtr

M
Peacore

2011 IT&BI AGs in EIM Footprint

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

7

HIGH

MEDIUM

LOW

Information Services (A&R)

Data Security & Protection

Master Data Management

Data Governance

Data Quality

Database Management

Semantics Management

Data Integrity

Data Movement

Data Lifecycle

Mgmt

Services & Support

Information Architecture

Organization (Roles & Responsibilities,

Structure, KPIs, Org Readiness)

Tools & Technologies

Define, Plan, Implement

Define, High Level Plan

Define

EIM Priorities

Component

EIM
Foundational

Importance to
Business

Current
Maturity

Level

Data Governance

High

High

Low

Data Quality

Low

Medium

Medium

Data

Integrity

Low

Medium

Medium

Data Security & Protection

Medium

High

High

Data Lifecycle

Mgmt

Low

Medium

High

Data Movement

High

High

Medium

Component

EIM
Foundational

Importance to
Business

Current
Maturity

Level

Semantics Management

High

High

Low

Database Management

Medium

Low

High

Master

Data Management

Medium

Low

Low

Information Services (A&R)

High

High

Medium

Services & Support

High

Medium

Medium

Information Architecture

High

Medium

Low

Prioritization Scoring

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

8

Back up

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

9

EIM
Components

Level 0

Unaware

Level 1

Aware

Level 2

Reactive

Level 3

Proactive

Level

4

Managed

Level

5

Effective

Vision &
Strategy

Org makes
strategic
decisions without
adequate
information

Power of information is
understood but
strategy is still project
oriented

Value of information
realized & shared on
cross
-
functional
projects

Senior Mgt. recognizes
enterprise information
sharing as critical

Senior management
embraces EIM then
markets and
communicates it

Senior management
sees information as a
competitive advantage
and exploits it

Governance


No governance
security or
accountability

Efforts to document the
risks associated with
uncontrolled
information assets
have begun

Org formalizes
objectives for
information sharing to
achieve operational
efficiency

Gov council(s) and their
policies adhered in parts

Governance councils
and steering
committees resolve
problems pertaining to
cross
-
functional
information

Monitoring and
enforcement of
information
governance is
automated throughout
the

enterprise

Architecture

No model to
share enterprise
information

Normalized information
silos through
consolidation


Localized in瑥g牡瑩on


La牧ely point
-

-
poin琠
in瑥牦rces

Locally maintained data
model align to a
centralized enterprise
architecture guidance

Some information

needs met using the
enterprise approach


Seamless
information flows


䥮瑥g牡瑥d mas瑥爠
da瑡 domains

Delivery

Information is
fragmented &
inconsistent
across diff apps

Recognized need for
common standards,
tools and models to
use skills more broadly
and to reuse project
materials


Data redundancy
statistics show
significant overlaps in
master data assets.

Standards for information

sharing are documented
and agreed upon

EIM becomes part
of the process for
planning, designing
and developing
applications

EIM group
coordinates all
information
management efforts

SCE Current Level

SCE Target Level

2

We recommend a Targe
t level 4 in order to maintain the balance between BU independence with enterprise needs

We recommend a Target level 4 in order to maintain the balance between BU self
-
service and appropriate centralized support

1

1

2

Gartner’s Maturity Model

Assessment by Cognizant Technologies

Leading the Way in Electricity
SM

SOUTHERN CALIFORNIA EDISON

10

EIM “Orchestra Leader”


Robb
Bourland

Technical


Lead

M. Provenzano

Architecture


Lead

J. Kelly


Functional


Lead

M. Peacore


Consultation,
planning & client
service


Requirements
gathering &
functional solution
design


Functional
configuration


Process and
governance


Integration with BU
EIM initiatives &
roadmap



Architectural solution
design


Integration with
Enterprise
Architecture


Cross functional
impact assessment


Tool capabilities


Process and
governance


BU level data
architecture


Technical design


Technical build


System maintenance
& operation


Patch management


Custodial work
(capacity, archival,
integrity)


Data
security


Process and
governance


Tool implementation
& support

Three Pillars of Accountability

Guiding Principles



Minimize
the disruption to
current
efforts



Ensure
all efforts are going
in the same
direction



Ensure consistency and
resusability



Minimize redundancy
(duplicate efforts
)