Knowledge Management
in the
DoD
Many Approaches to a Common Imperative
Presenters
David
Hoopengardner
DFAS Knowledge Manager
JoAnn
Hague
OD &
Knowledge Management, AFMC
WHAT DO WE MEAN BY “KM”?
Knowledge & Knowledge Management Definitions
Knowledge Definitions
What is Knowledge?
I
nformation from multiple domains that has been
synthesized, through inference or deduction, into meaning
or understanding that was not previously known.
-
Air Force Policy Directive 33
-
3
Knowledge (’
nä
-
lij
), n.
The fact or condition of knowing something with familiarity
gained through experience or association.
-
Merriam
-
Webster Online Dictionary
Knowledge Management Definition
What is Knowledge Management (KM)?
T
he capturing, organizing, and storing of knowledge and
experiences of individual workers and groups within an
organization and making this information available to others
in the organization.
-
Air Force Policy Directive 33
-
3
Knowledge Management (KM)
KM comprises a range of practices used by organizations to
identify, create, represent, and distribute knowledge.
-
Wikipedia
WHERE ARE WE NOW?
The Status of KM in the
DoD
KM Imperative: NOW!
Information is power.
T
hat’s absolutely the case on the battlefield today.
A
nd, to stay ahead of our adversaries, we have
had to get better at sharing and coordinating
knowledge
–
in order to use it effectively
…
Vice Chief of Staff
–
Army, General Peter W.
Chiarelli
KM Conference, Washington D.C.
–
April 28, 2009
KM Imperative: NOW! (Continued)
T
he reality is that most
game
-
changing
decisions are now made by the individual on
the ground.
A
nd many of these decisions are required in
a matter of minutes or hours
–
not weeks or
months as was the case in past wars.
Vice Chief of Staff
–
Army, General Peter W.
Chiarelli
KM Conference
, Washington D.C.
–
April 28, 2009
Presidential Mandate
http://www.WhiteHouse.gov
Mashable
Announces Social Media Policy
http://mashable.com/2010/02/26/military
-
social
-
media/
DoD
Memo: Responsible & Effective
Use of Internet
-
Based Capabilities
DoD
Open Government Plan, April 2010
http://open.dodlive.mil/files/2010/04/DoD
-
Open
-
Gov
-
Plan
-
v1.0
-
2010
-
04
-
07.pdf
Gen. Stanley
McChrystal
http://www.cbsnews.com/stories/2009/09/24/60minutes/main5335445.shtml?tag=contentMain;contentBody
I'
m less worried about leaks than I am about
the people who don't know what we're trying
to do … you know … ignorance. So, I think it's a
trade
-
off, and I think I come down on this side
(sharing) every time …
On the importance of sharing information:
General Stanley
McChrystal
Commander, International Security Assistance Force & Commander, U.S. Forces Afghanistan
September 2009
–
60 Minutes
interview with David Martin
HOW CAN WE BE
BOTH
OPEN & SECURE?
Welcome to the World of Non
-
collaborative Collaboration
The DISA Dilemma
“
I
t took seven months to ramp up for the war in
Iraq. Today, we haven't got seven days often to
prepare for whatever engagement.
W
e don't know what it's going to be
—
disaster
relief, humanitarian relief in the Swat Valley. Is it
Somali pirates?
”
John
Garing
DISA Director for Strategic Planning & Information
[Retired May 2010]
Quoted in
DefenseSystems
:
http://www.defensesystems.com/Articles/2009/09/02/DISAs
-
rebalancing
-
act.aspx
DISA Solution: Global information Grid (GIG)
http://www.disa.mil/news/pressresources/factsheets/go.html
DISA Solution: Global information Grid (GIG)
http://www.disa.mil/news/pressresources/factsheets/go.html
GIG OPERATIONS (GO)
… supports the
Joint Task Force
–
Global
Network Operations in its mission to provide
secure
,
interoperable
, and
reliable
operation of
the Global Information Grid to assure
Global
Decision Superiority.
DISA Solution:
Global Decision Superiority
DISA: Net
-
Centric Enterprise Services
http://www.disa.mil/nces/
DISA: Net
-
Centric Enterprise Services
http://www.disa.mil/nces/
Net
-
Centric Enterprise Services (NCES) enables information sharing by
connecting people and systems that have information with those who
need information.
DO YOU USE DCO? … DC
WHO
?
A Service in the Moment of Need …
DISA: Defense Connect Online (DCO)
https://www.dco.dod.mil/
EACH
DOD
SERVICE OR AGENCY
FINDS ITS OWN KM PATHWAY
No Common Framework for KM …
Enterprise Knowledge Management
https://ekm.nmci.navy.mil/ekm3/default.aspx
Navy Knowledge Online (NKO)
https://wwwa.nko.navy.mil/portal/home/
Army / Defense Knowledge Online
https://www.us.army.mil/
Army Knowledge Online (AKO)
https://www.us.army.mil/
AKO:
CompanyCommand
http://companycommand.army.mil/
Joint Knowledge Online
http://jko.cmil.org
MarineNet
https://www.marinenet.usmc.mil/MarineNet/
MarineNet
https://www.marinenet.usmc.mil/MarineNet/
https://www.my.af.mil
Air Force Portal (Workspaces)
AFKN: FM Knowledge Management
https://afkm.wpafb.af.mil/fmkm
or
https://www.my.af.mil/afknprod/fmkm
AFKN: FM Combat Comptroller
https://afkm.wpafb.af.mil/cc
or
https://www.my.af.mil/afknprod/cc
IS
SHAREPOINT
THE
DOD
SOLUTION?
The Platform of Choice…
Air Force Portal: EIM
One Access Point to the World
EIM
–
O
NE
A
CCESS
P
OINT
TO
THE
W
ORLD
M
ICROSOFT
O
FFICE
S
HARE
P
OINT
(MOSS)
HOW CAN THE
DOD
USE WEB 2.0
TECHNOLOGIES & REMAIN SECURE?
Web 2.0 … Social Media … & Beyond
DoD
Social Media Sites
http://www.defense.gov/RegisteredSites/SocialMediaSites.aspx
IN 2010, WHAT IS THE STATUS OF
KM IN THE
DOD
?
The Final Word …
The Final Word on KM in the
DoD
(
For Now
)
•
A wide spectrum of approaches to
KM still exists throughout the
DoD
.
•
The quest for common access
intensifies … and DISA leads the way.
Network with Us
It’s the KM Thing To Do
JoAnn
Hague
joann.hague@wpafb.af.mil
joann.hague@triunegroup.com
David
Hoopengardner
david.hoopengardner@dfas.mil
ADDITIONAL LINKS & RESOURCES
Continue the KM Journey …
General Sorenson: Apps for the Army
http://socialmedia.defense.gov/
Net Generation
Guide to IT Change
http://socialmedia.defense.gov/index.php/2010/05/13/netgeneration/
Apps.Gov
(CIO
Vivek
Kundra
)
https://apps.gov/cloud/advantage/main/start_page.do
Apps for Democracy
http://www.appsfordemocracy.org/
The Strategic Corporal: Leadership in the Three
-
Block War
http://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm
2009 Knowledge Management Conference Briefings
http://1105govinfoevents.com/EventDownloads.aspx?Event=KM09
2009 Cloud Computing Summit Briefings
http://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09
Army Knowledge Management Principles
http://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf
New Media and the Air Force
http://www.af.mil/shared/media/document/AFD
-
090406
-
036.pdf
White House: Technology
http://www.whitehouse.gov/issues/technology/
Secretary of Defense Robert Gates’ Speech at the Army War College
–
16 Apr 2009
http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404
47
Additional KM Reading
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