97 – Knowledge Management in the Department of Defense

Knowledge Management

in the
DoD

Many Approaches to a Common Imperative

Presenters


David
Hoopengardner

DFAS Knowledge Manager


JoAnn

Hague

OD &
Knowledge Management, AFMC

WHAT DO WE MEAN BY “KM”?

Knowledge & Knowledge Management Definitions

Knowledge Definitions

What is Knowledge?

I
nformation from multiple domains that has been
synthesized, through inference or deduction, into meaning
or understanding that was not previously known.


-

Air Force Policy Directive 33
-
3


Knowledge (’
nä
-
lij
), n.

The fact or condition of knowing something with familiarity
gained through experience or association.

-

Merriam
-
Webster Online Dictionary

Knowledge Management Definition

What is Knowledge Management (KM)?

T
he capturing, organizing, and storing of knowledge and
experiences of individual workers and groups within an
organization and making this information available to others
in the organization.

-

Air Force Policy Directive 33
-
3

Knowledge Management (KM)

KM comprises a range of practices used by organizations to
identify, create, represent, and distribute knowledge.

-

Wikipedia

WHERE ARE WE NOW?

The Status of KM in the
DoD

KM Imperative: NOW!

Information is power.

T
hat’s absolutely the case on the battlefield today.

A
nd, to stay ahead of our adversaries, we have
had to get better at sharing and coordinating
knowledge
–

in order to use it effectively

…

Vice Chief of Staff
–

Army, General Peter W.
Chiarelli


KM Conference, Washington D.C.
–

April 28, 2009

KM Imperative: NOW! (Continued)

T
he reality is that most
game
-
changing
decisions are now made by the individual on
the ground.

A
nd many of these decisions are required in
a matter of minutes or hours
–

not weeks or
months as was the case in past wars.

Vice Chief of Staff
–

Army, General Peter W.
Chiarelli


KM Conference
, Washington D.C.
–

April 28, 2009

Presidential Mandate

http://www.WhiteHouse.gov


Mashable

Announces Social Media Policy

http://mashable.com/2010/02/26/military
-
social
-
media/


DoD

Memo: Responsible & Effective

Use of Internet
-
Based Capabilities

DoD

Open Government Plan, April 2010

http://open.dodlive.mil/files/2010/04/DoD
-
Open
-
Gov
-
Plan
-
v1.0
-
2010
-
04
-
07.pdf


Gen. Stanley
McChrystal

http://www.cbsnews.com/stories/2009/09/24/60minutes/main5335445.shtml?tag=contentMain;contentBody


I'
m less worried about leaks than I am about
the people who don't know what we're trying
to do … you know … ignorance. So, I think it's a
trade
-
off, and I think I come down on this side
(sharing) every time …


On the importance of sharing information:

General Stanley
McChrystal

Commander, International Security Assistance Force & Commander, U.S. Forces Afghanistan

September 2009
–

60 Minutes
interview with David Martin

HOW CAN WE BE
BOTH

OPEN & SECURE?
























Welcome to the World of Non
-
collaborative Collaboration

The DISA Dilemma

“
I
t took seven months to ramp up for the war in
Iraq. Today, we haven't got seven days often to
prepare for whatever engagement.

W
e don't know what it's going to be
—

disaster
relief, humanitarian relief in the Swat Valley. Is it
Somali pirates?
”


John
Garing


DISA Director for Strategic Planning & Information
[Retired May 2010]

Quoted in
DefenseSystems
:
http://www.defensesystems.com/Articles/2009/09/02/DISAs
-
rebalancing
-
act.aspx

DISA Solution: Global information Grid (GIG)

http://www.disa.mil/news/pressresources/factsheets/go.html


DISA Solution: Global information Grid (GIG)

http://www.disa.mil/news/pressresources/factsheets/go.html


GIG OPERATIONS (GO)

… supports the
Joint Task Force
–

Global
Network Operations in its mission to provide
secure
,
interoperable
, and
reliable

operation of
the Global Information Grid to assure
Global
Decision Superiority.

DISA Solution:
Global Decision Superiority

DISA: Net
-
Centric Enterprise Services

http://www.disa.mil/nces/


DISA: Net
-
Centric Enterprise Services

http://www.disa.mil/nces/


Net
-
Centric Enterprise Services (NCES) enables information sharing by
connecting people and systems that have information with those who
need information.

DO YOU USE DCO? … DC
WHO
?

A Service in the Moment of Need …

DISA: Defense Connect Online (DCO)

https://www.dco.dod.mil/


EACH
DOD

SERVICE OR AGENCY
FINDS ITS OWN KM PATHWAY

No Common Framework for KM …

Enterprise Knowledge Management

https://ekm.nmci.navy.mil/ekm3/default.aspx


Navy Knowledge Online (NKO)

https://wwwa.nko.navy.mil/portal/home/


Army / Defense Knowledge Online

https://www.us.army.mil/


Army Knowledge Online (AKO)

https://www.us.army.mil/



AKO:
CompanyCommand

http://companycommand.army.mil/

Joint Knowledge Online

http://jko.cmil.org


MarineNet

https://www.marinenet.usmc.mil/MarineNet/


MarineNet

https://www.marinenet.usmc.mil/MarineNet/


https://www.my.af.mil


Air Force Portal (Workspaces)

AFKN: FM Knowledge Management

https://afkm.wpafb.af.mil/fmkm

or
https://www.my.af.mil/afknprod/fmkm



AFKN: FM Combat Comptroller

https://afkm.wpafb.af.mil/cc

or
https://www.my.af.mil/afknprod/cc



IS
SHAREPOINT

THE
DOD

SOLUTION?

The Platform of Choice…

Air Force Portal: EIM

One Access Point to the World

EIM
–

O
NE

A
CCESS

P
OINT

TO

THE

W
ORLD


M
ICROSOFT

O
FFICE

S
HARE
P
OINT

(MOSS)

HOW CAN THE
DOD

USE WEB 2.0
TECHNOLOGIES & REMAIN SECURE?

Web 2.0 … Social Media … & Beyond

DoD

Social Media Sites

http://www.defense.gov/RegisteredSites/SocialMediaSites.aspx


IN 2010, WHAT IS THE STATUS OF
KM IN THE
DOD
?

The Final Word …

The Final Word on KM in the
DoD


(
For Now
)

•
A wide spectrum of approaches to
KM still exists throughout the
DoD
.

•
The quest for common access
intensifies … and DISA leads the way.

Network with Us

It’s the KM Thing To Do

JoAnn

Hague

joann.hague@wpafb.af.mil

joann.hague@triunegroup.com


David
Hoopengardner

david.hoopengardner@dfas.mil


ADDITIONAL LINKS & RESOURCES

Continue the KM Journey …

General Sorenson: Apps for the Army

http://socialmedia.defense.gov/


Net Generation
Guide to IT Change

http://socialmedia.defense.gov/index.php/2010/05/13/netgeneration/


Apps.Gov

(CIO
Vivek

Kundra
)

https://apps.gov/cloud/advantage/main/start_page.do


Apps for Democracy

http://www.appsfordemocracy.org/


The Strategic Corporal: Leadership in the Three
-
Block War


http://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm

2009 Knowledge Management Conference Briefings


http://1105govinfoevents.com/EventDownloads.aspx?Event=KM09

2009 Cloud Computing Summit Briefings


http://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09

Army Knowledge Management Principles


http://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf

New Media and the Air Force


http://www.af.mil/shared/media/document/AFD
-
090406
-
036.pdf

White House: Technology


http://www.whitehouse.gov/issues/technology/

Secretary of Defense Robert Gates’ Speech at the Army War College
–

16 Apr 2009


http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404



47

Additional KM Reading