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30 Ιουλ 2012 (πριν από 4 χρόνια και 8 μήνες)

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NetGain Systems Lead Qualification



OPENING

:

Good morning / afternoon, this is
Alen Wong

calling on behalf of
NetGain Systems.

May I speak to [Contact Person], please?



䥦⁳灥ak楮朠瑯⁒ice灴楯湩i琠⼠tec牥瑡特:

I am calling on behalf of
NetGain Systems
and would like to speak to
[Contact
Person]
.



I
映fece灴楯湩i琠⼠tec牥瑡ty⁰牯扥s⁦畲 桥爺

I would like to discuss the current IT Infrastructure needs of your organization with
[Contact Person]
. Can I speak to him/her please?




䥦⁳灥ak楮i

瑯⁃潮 ac琠健rs潮o

Good morning / afternoon, this is
Alen Wong
from

NetGain Systems.

Can I confirm that you are the person in charge of the IT Infrastructure in your
organization?


If Yes:


P剏䍅E䐠传
䥎呒佄啃呉低

䥦⁎漺


Would you be able to refer me to the person
-
in
-
charge in this area?

[Ask for contact details and call back]


INTRODUCTION

:

The purpose of my call today is to
introduced you to our
Netgain IT Manager


Which offer a
cost
-
effective hardware
-
base
appliance solution with all
-
in
-
one
real
-
time IT monitoring

that is extremely easy to install and use.

Patented
hardware. Typical installation and setup is very fast and you can be monitoring
your entire IT in a matter of days. The Application requires Mini
mum staff training
to get start with IT Monitoring.



We hope to meet up with you to share
a deeper understanding
with

our solution
so may I ask on the following
(day ) or (day ) which if more convenient for us to
meet up?
_____


You prefer
Prefer morning 10pm or afternoon 2 PM.

Thanks & have a nice day.






ABOUT US:


Establish in
2002

We are a leading provider of IT infrastructure monitoring solutions and some of
our customers includes
Chartis,
JP Morgan
,
and many other MNCs.


Our solution was also deployed to monitor the entire
Beijing Olympics Games
IT in 2008

and is a
lso currently the solution that monitors
Youth Olympics


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Games IT right here in Singapore.



We offer a
cost
-
effective hardware
-
base appliance solution with all
-
in
-
one real
-
time IT monitoring

that is extremely easy to install and use.

Patented hardware.
Typical installation and setup is very fast and you can be monitoring your
entire IT in a matter of days.

The Application requires Minimum
staff
training

to
get start with IT Monitoring.



Our monitoring system works right out of the box


we provides a c
omplete,
end
-
to
-
end IT infrastructure monitoring across WAN, network devices,
firewalls, servers, storage, databases, applications and even other IT
infrastructure components such as printers, websites. In addition, our solution
allows you to monitor your

business services and measures your IT SLAs.


Also,
we are the first to offer NetGain IT Infrastructure Monitoring as a Service
in the marketplace

late last year and now we are ready to offer you with
Monitoring, Incident Response and Service Plus range o
f services, helping you
to
quickly deploy an effective monitoring system with close to zero startup
costs.






Do you have a couple of minutes to discuss


If YES




PROCEED TO
VERIFY CONTACT
INFORMATION
THEN
QUALIFYING
QUESTIONS



If BUSY


When is
a good time for me to call you
back?

[Take down date and time and schedule
call back]


If SPEAKING TO THE WRONG TARGET AUDIENCE (Not the person
-
in
-
charge of
IT infrastructure)


Are you the person
-
in
-
charge for management of IT infrastructures in your co
mpany?

Could you provide me with the relevant person’s contact details?

[Take down
contact details

and call back]


If NOT INTERESTED TO DISCUSS FURTHER


Thank you for your time.

Can I have your email or contact number , so we can sent u some brochure &

technical
white paper for your reference

Do free feel to contact us if you are keen to find out more.


DOES YOUR COMPANY HA
VE A IT INFRASTRUCTU
RE MONITOING SYSTEM
WHICH
CAN MONITOR & MANAGE
D ALL YOUR DEVICES &

APPLICATION.



VERIFY COMPANY & CON
TACT
INFORMATION

Can I verify some of your contact details first?

Is your…



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:



Company Name



Company Address



Main Phone



Main Fax



Employee Size



Industry



Full Name (First, Last Name)



Job Title



Direct Number



Direct fax



Email Address


:

How would you describe your role in the decision
-
making process in IT
infrastructure solutions?


Are you the:


a.

Decision Maker

b.

Evaluator

c.

Recommender

d.

Not Involved


[If contact is not the Decision Maker, ask for contact information of the Decision Maker]


QUALIFYING QUESTIONS
:

:


Q1. Do you have a datacenter or server room within your location?

a)

Yes


Continue to Q2

b)

No


Check if contact outsourced (If contact do not have datacenter or
server room, end call)

c)

Outsourced


Continue to Q2


Q2. Does IT
availability and performance outage significantly impact your
users and business operations?

a)

Yes

b)

No


Q3. Currently does your organization uses any IT monitoring solutions?

a)

Yes


Continue to Q4

b)

No


Continue to Q7


Q4. May I know who is your
current vendor?

a)

HP OpenView

b)

IBM Tivoli

c)

BMC Patrol

d)

MRTG

e)

OpenNMS

f)

What’s up Gold

g)

SolarWinds

h)

Others, please specify: __________


Q5. How long have you been using this solution?

a)

Less than 1 year

b)

More than 1 year

c)

More than 3 years

d)

More than 5 years




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Q6. Which particular areas of your network are being monitored such as
network, servers, databases and applications?
(Can select more than one
option)

a)

Network switches and routers (such as Cisco, Juniper, etc)

b)

Firewalls, IDS/IPS, Load Balancers

c)

Servers (such as Intel, Sun, IBM or HP servers)

d)

Operating Systems (such as Windows, Linux, HP
-
UX, AIX, etc)

e)

Databases (such as Oracle, Microsoft SQL, MySQL, etc)

f)

Middleware (such as WebSphere, WebLogic, JBOSS, etc)

g)

Software Applications (including in
-
house

application systems)

h)

End
-
end Business Transaction performance








Q7. Which will be the areas that you think is lacking now and you would like
to monitor?
(Can select more than one option)

a)

Network switches and routers (such as Cisco, Juniper, etc
)

b)

Firewalls, IDS/IPS, Load Balancers

c)

Servers (such as Intel, Sun, IBM or HP servers)

d)

Operating Systems (such as Windows, Linux, HP
-
UX, AIX, etc)

e)

Databases (such as Oracle, Microsoft SQL, MySQL, etc)

f)

Middleware (such as WebSphere, WebLogic, JBOSS, etc)

g)

Software Applications (including in
-
house application systems)

h)

End
-
end Business Transaction performance


Q8. So far, are you satisfied with your monitoring tools or are you facing any
challenges that you may like to share with us?
(Prompt: Faced diffi
culties with
integration, High maintenance fee, Unable to meet SLA)

a)

Yes, happy with current solution

b)

No, refused to reveal more information

c)

No, challenges faced:
__________


Q9.

Are you looking into enhancing, changing or implementing a new
monitoring solu
tion in the near future?

a)

Yes


Continue to Q10

b)

No



Continue to Q9a


Q9a.

Reasons for No Requirements

a)

Already decided on other vendors

b)

Have other vendors in mind

c)

No plans to change vendor

d)

Requirements are not finalized

e)

No budget


Q10.

Would you like to
meet up with us to discuss more about your current
monitoring needs?

a)

Yes via Meet Up


Continue to Q11

b)

Yes via Email


Continue to Q11



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c)

Yes via Phone


Continue to Q11

d)

No


Go back to Q9a


Q11.

Do you have a budget allocated for your IT infrastructure monit
oring
needs?

a)

Yes

b)

No

c)

Unsure


Q12.

What is the timeframe you are looking at?

a)

Now
-

3 months

b)

3
-

6 months

c)

6
-

12 months

d)

More than 12 months

e)

Unsure




PROCEED TO
CLOSING


CLOSING

:

Thank you for your time and have a nice day!



LEAD MATRIX

Classification
of Leads

Like to be contacted
by NetGain (Q10)

Timeline to Implement
(Q12)

Budget Allocated
(Q11)

Hot

Yes

Now
-

3 months

3
-

6 months

Yes / No

Warm

Yes

6
-

12 months

Yes / No

Cold

Yes

More than 12 months

Unsure

Yes / No