Mobile Number Portability

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5 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

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Mobile Number Portability

Corporate (Bulk) Process

Alan Boniface

MNP Product Manager

28 March 2000

Current Industry Process

ONO = Original Network Operator

DNO = Donor Network Operator

RNO

= Recipient Network Operator

DSP

= Donor Service provider

RSP

= Recipient Service Provider

1

-

Customer requests port
-
in to RSP

2

-

RSP submits porting request to DSP

3

-

DSP clarifies port
-
out request with
customer (optional)

4

-

Customer withdraws or wishes to revise
porting request (optional)

5

-

DSP rejects porting request (exception)

6A

-

DSP accepts porting request

6B

-

DSP initiates port
-
out actions

7A

-

DNO proceeds with port
-
out actions

7B

-

ONO modifies residual subscription

7C

-

DNO completes port
-
across actions

8A

-

RSP initiates port
-
in actions

8B

-


RSP completes port
-
in actions




DSP
DNO
ONO
RSP
RNO
Retailer
/ Dealer
Port
Form
1a
1b
1c
2
3
4a
5b
6a
5a
4b
6b
7a
7b
7b
8a
8b
7c
RSP receives port
-
in request

RSP submits request to DSP

DSP acknowledges request

RSP action date

MSISDN ported to RNO

2 days

2 days

5
-
15
days

6 days

2 days to send port
request to DSP

2 days for DSP to
acknowledge receipt

5
-
15 days for DSP to
confirm with
customer

Point of No Return
for customer

RSP has 6 days to
get phone and/or
SIM to customer

15
-
25 wk
days

Industry Porting Timeline

MNP
-

What are the challenges?

Current Problems
-

Six Major


Customer & Industry Confusion


Complexity


Communications
-

Fax, volume of calls


Time it takes
-

minimum 15 working days


Unsuccessful Porting


Charging


A couple of questions for you…..

MNP volumes across the industry are
much lower than originally forecast

(225k versus approx. 900k)


why would this be?


what would you do to stimulate demand?

MNP
-

Process 2000
-

what’s happening?


Network Operators and Service Providers desire to
have a more efficient and cost effective MNP
solution which will better serve the needs of their
customers



OFTEL has requested a new process to be
implemented in mid
-
2000



shorter timescales


better process visibility


more robust/less errors



New Process Plan


new industry process has been in design since early
June 1999, manual agreed January 2000



process sub
-
group designing new process


1 rep from each Network, 1 each from 2 Independent
Service Providers, 1 OFTEL rep



2 distinct processes


consumer
-

1 to 25 MSISDNs


one week to port, ie 5 working days


corporate (Bulk)
-

26+ MSISDNs


variable timescale, up to 35 working days



will incorporate Web technology for inter
-
SP
communications
-

to be developed and hosted by
3rd party


New Corporate (Bulk) Process

Recipient Service

Provider

Donor Service

Provider

Corporation

Dealer

1

2

request

port request

communicate details

electronically

issue porting authorisation code (PAC)

approach RSP with

PAC

respond to

port request

Inform &

Negotiate

3

4

5

6

7

request response

MNP 2000
-

Bulk Porting Process Time
-
scales

Pre
-
requisite:

Customer has obtained


PAC from DSP

PAC is valid for 30
calendar days from issue
date.

t = 30 days Max

t = 0 days Min.

Customer can request to
port as soon as they have
PAC


Customer requests

Port In to RSP

Anytime between date of issue

of PAC and 30 calendar days

RSP Submits Port

request to DSP

Within 2 working days of

receiving port request

DSP Confirms or

refuses port request

Within 2 working days of

receipt from RSP


Port Day.

Confirmed Port

is processed
.

2 Working Days

2 Working Days

1 Working
Day

Total Process Time
-
scale = 35 working days.

DSP and RSP agree on


Porting Schedule

Within 8 working days.

Port is scheduled to occur within

this 25 working day timeframe.

25 Working Days

DSP = Donor Service Provider

RSP = Recipient Service Provider

New Corporate (Bulk) Process


Pros:


Donor Service Provider dealing with customer not third
party


Recipient Service Provider gets full information quicker


Port day expectations set & met


Lends itself to electronic communication


Con:


Could be lengthy or no quicker than existing process


No ‘Show Stoppers’ identified

MNP
-

A new way of communicating


RSP
Frame Relay
Other SP's
RSP Systems
RNO
System
MNP
Distributed Database
LEGEND
RSP System
N.O Systems
Other SP's
DSP
System
Other Network Operator Systems
Frequent update
Communicate by

E
-
mail, moving to

Web Technology.