ICT for Democratic Governance - UNDP Europe and CIS

warbarnacleΑσφάλεια

5 Νοε 2013 (πριν από 4 χρόνια και 7 μέρες)

56 εμφανίσεις

E
-
Governance
for

and
in


Public Administration:

What Government

We Want to Support?






Public Administration and Anti
-
Corruption Sub
-
Practice

Bratislava, 25
-
26 May 2005


Yuri Misnikov, ICTD Regional Advisor

Contents

1.
What is e
-
Government

2.
What is e
-
Government Strategy

3.
Experience of EU Accession
Countries

4.
Road Map for e
-
Government

5.
E
-
Governance Regional Projects

Evolution of e
-
Government

Phase One
(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)


Introduced to the US Government by the
National Science Foundation in 1997


Late 1990s focused on
sketching out a

role

for digital technologies in Government
exploiting ICT in the provision of public
services and was initially clearly identified
with the development of appropriate
Government information websites. eEurope
2002 Action Plan offers a good example of
the first phase.

1. What is

e
-
Government

Evolution of e
-
Government

Phase Two


(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)


Second phase was marked by
embracing a
performance culture

which tried to set strategies and
targets for whole nations. In effect, countries tried for
the first time to actively promote the use of the
Internet in Government business. E
-
Government
became an international benchmark as well as a
political priority.


This phase was clearly dominated by a culture of
assessment and performance indicators as currently
exemplified in eEurope Action Plan 2005. In support
of eEurope 2005, the Commission of the European
Communities developed a set of e
-
Government
benchmarking indicators.

1. What is

e
-
Government

Evolution of e
-
Government

Phase Three
(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)


Third phase focuses on
building
institutional capacity for change

and
views e
-
Government as part of the broader
stream of public service modernization.


The strategic intention in this phase is to
capture the full impact of ICT in public
service modernization through the effective
management of technological and
organizational change.

1. What is

e
-
Government

What is e
-
Government Performance?
(source: Accenture e
-
Government report 2004)


Maximum Added Value


Effectiveness


Service Delivery


Citizen’s Focus


Business’ Focus

1. What is

e
-
Government

How to Assess the Value of e
-
Government?

(source: Accenture. eGovernment Leadership: High Performance, Maximum Value
Report.1994
www.accenture.com
)


By measuring internal effectiveness
and efficiency


By measuring client orientation


By measuring Service Maturity=


Level of Breadth (availability online) +


Level of Completeness (maturity depth)


1. What is

e
-
Government

e
-
Government Strategy

Integrating
Technology into Governance


(source: Prof. Joe McDonagh, Trinity College, Dublin University)

Where

are

we

now?

How will we
integrate
technological &

organisational

change?

Where

do we

want

to go?

2. What is

e
-
Government

Strategy

Initial Start Phase: Moving Away from
Function
-
based Organization

(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report., prepared
by inDevelop, Sweden for UNDP Kyrgyzstan)






Unit 2 /
Function 2






Unit 3/
Function 3






Unit 4 /
Function 4






Unit 1 /
Function 1

2. What is

e
-
Government

Strategy

Which Way to Go

Transition Phase:
Defining Core Processes

(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report.,
prepared by inDevelop, Sweden for UNDP Kyrgyzstan)






Unit 1 /
Function 1






Unit 2 /
Function 2






Unit 3 /
Function 3






Unit 4 /
Function 4

2. What is

e
-
Government

Strategy

Desired Result

Final Phase: Process &
Communication
-
based Organization

(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report.,
prepared by inDevelop, Sweden for UNDP Kyrgyzstan)






Unit 2 /
Function 2






Unit 3/
Function 3






Unit 4 /
Function 4






Unit 1 /
Function 1

Core Process 1

Core Process 2

Core Process 3

2. What is

e
-
Government

Strategy

Levels of Well
-
Performing e
-
Government?

(source: Accenture. eGovernment Leadership: High Performance, Maximum
Value Report.1994
www.accenture.com
)

1.
Two
-
way full transactions

2.
Pro
-
active interaction and
communication

3.
One
-
way passive publishing of
information


2. What is

e
-
Government

Strategy

What is High
-
Performance Government
and How to Move to It?

(source: Accenture. eGovernment Leadership: High Performance, Maximum
Value Report.1994
www.accenture.com
)


WHAT:


More Value


Less Cost


Self
-
Accountability


HOW:


Discard old business models


Adapt newest technology


Transform Services


2. What is

e
-
Government

Strategy

How New EU Member States use ICTs?

Facts & Statistics


(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


80% use Internet for simple information
search


75%
--

for communication purposes


40%
--

for downloading games/music
32%
--

for visiting chat rooms and
discussion forums


23%
--

for obtaining banking services,


3% for financial services


3. Experience of

EU Accession

Countries

How New EU Member States use ICTs?

Facts & Statistics

(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


e
-
Banking


as low as 5
-
10%


Estonia
--

95% of bank transactions are
conducted via electronic channels


Looking for goods and services


healthy 51%


BUT actual online purchasing 12% and less


e
-
Business


70% of companies with Internet connection


BUT only 39% were present on the Web


BUT less than one
-
tenth received orders online


3. Experience of

EU Accession

Countries

How New EU Member States use ICTs?

Facts & Statistics
(source: Final eEurope+ Progress Report;
prepared for the European Ministerial Conference, February 2004,
Budapest
www.europa.int
)


e
-
Services to citizens


Grew rapidly from 1% to 20% of fully
transactional online


17% interacted online with public authorities
to obtain, e.g., official forms


BUT only 9% returned these forms back to
the government


Only 16% of enterprises used the Internet to
make social contribution for employees


Only 11% to handle VAT declaration and
notification.


3. Experience of

EU Accession

Countries

The Way Forward

Recommendations

(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


1)
Use web
-
technology to build state
-
level
information systems to replace other
traditional user interface technologies to allow
for new possibilities for the unification and
integration of e
-
services.

2)
Move from back
-
office centered developments
to front office or unified user interface ones.

3)
Place workplace software of information
systems in central servers instead of
workplace computers to enable each Internet
computer to serve as a terminal for many
information systems.


4. Road Map for

e
-
Government

The Way Forward

Recommendations

(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


4)
Move away from in the development of databases
of data collection to services

5)
Move away from institution
-
based approach to
inter
-
institutional one.

6)
Move away from infrastructure development to that
of information systems

7)
Operationalize Public Key Infrastructure (PKI) in
synergy with ID cards for new opportunities for
unified identification of users of e
-
services and for
the use of digital signatures.


4. Road Map for

e
-
Government


The Way Forward

Recommendations

(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


8)
Stimulate the deployment of interactive media
-
rich
content to drive the broadband access to the
Internet

9)
Ensure access to public sector information for a
faster adoption of new ways of communication with
the state

10)
Invest more by regional and local governments in
Public Internet Access Points (PIAP), especially
school
-
based to bring ICTs closer to people

11)
Involve sufficiently large user population that will
motivate the business sector to invest in the
provision of ICT
-
enabled services


4. Road Map for

e
-
Government

The Way Forward

Recommendations

(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest
www.europa.int
)


12)
Continue implementation of e
-
government
initiatives beyond simple provision of
information and towards fully transactional
services focused on the needs of citizens and
businesses

13)
Support innovative public
-
private partnerships
to promote investment in and use of ICTs in
small and medium enterprises.

14)
Make available a rich and highly developed set
of services that will motivate adoption by the
public

4. Road Map for

e
-
Government

Key Conclusions

1.
No public administration reform these can be
started these days without integrating ICT/e
-
government benefits from the very outset

2.
ICTs cannot be attached afterwards which will
mean automation of bad practices

3.
People are not interested how the government
works internally

they are interested how its
services them externally

4.
It is never late to start but always better to start
earlier than later

5.
It is not about whether to deploy e
-
government but
about to do in an accelerated manner

6.
Increasing values for clients and decreasing costs
are critical for success



4. Road Map for

e
-
Government

E
-
Governance

Core Regional Focus

Corporate Service Line
2
.
5
e
-
Governance and
Access to Information
Citizens’ participation, especially of


vulnerable groups, in policy dialogue

increased through enhanced

access to information

Transparency and accountability of

government functions to


civil society and development increased

5. e
-
Governance

Regional Projects

E
-
Governance

Project Level

Corporate Service Line
2
.
5
e
-
Governance and
Access to Information
Project
36031
'
e
-
Policies
'
Objective
:
Promoting and facilitating
stakeholder
-
oriented and ICT
-
based
participatory and collaborative public
policies and practices
Output
:
New ways and areas of
cooperation among major stakeholders in
information society promoted
5. e
-
Governance

Regional Projects

E
-
Governance

Project Level

Corporate Service Line
2
.
5
e
-
Governance and
Access to Information
Project
36004
'
e
-
Governance
'
Objective
:
Promoting ICT
-
enabled
efficiency
,
transparency and
responsiveness of public sector
Output
:
Significantly strengthened
competency of public officials and their
counterparts from private sector and civil
society to apply e
-
Governance tools
5. e
-
Governance

Regional Projects

E
-
Policies

Activity Level

e
-
PPPs

Activity 1: Business Partnerships

(Ongoing)

E
-
Policies



e
-
Community

Activity 2: Rural Information Society

(Ongoing)


e
-
Participation

Activity 3: Public Policy Networking

(Planned)

5. e
-
Governance

Regional Projects

E
-
Policies

Activity Level

PPPs principles and mechanisms in

Information Society (started)

Public
-
Private Partnerships

(Ongoing)



Generation of new knowledge and

transfer of Best Practices (started)

Business Partnerships and alliances to

advance access to information,

communication rights and

support entrepreneurships (planned)

5. e
-
Governance

Regional Projects

E
-
Policies

Activity Level

Guiding materials to advance access to

ICTs in rural areas (started, transfer of

Hungarian experience)

E
-
Community

(Ongoing)



Competency and skill development via

training/ e
-
learning in e
-
Community in

Hungary for community and ICTD

development Practitioners (started)

Business partnerships and alliances to

advance access to ICTs, including for


SMME (planned)

Generation of new knowledge and

transfer of Best Practices (started)

5. e
-
Governance

Regional Projects

E
-
Policies

Activity Level

Guiding materials to advance virtual

Activities for participation in public policy

(planned, transfer of Latvian and

Estonian experience)

E
-
Participation

(Planned)



Competency and skill development via

training and e
-
learning (planned)

Generation of new knowledge and

transfer of Best Practices (started)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

eGA

Activity 1: e
-
Governance Academy

(Ongoing)

E
-
Governance



e
-
Competency

Activity 2: e
-
Governance Teaching

(Started)



e
-
Transparency

Activity 3: Access to Information

(Planned)

e
-
Government

Activity 5: Turn
-
Around PA

(Planned)

FOSS

Activity 4: Open Source Software

(Planned)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

New training in local e
-
governance,

access to information, e
-
democracy, gender

equality, corruption, PPPs, FOSS

(ongoing & planned)

E
-
Governance Academy

(Ongoing)



Consultancy & Policy advice (ongoing)

Project formulation and implementation

(ongoing)

Networking via listservs and annual

regional e
-
governance summit (planned)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

Handbook for PA schools and universities

to transfer EU accession and candidate

countries (planned)

E
-
Governance Teaching

(Planned)



Curriculum development and e
-
learning

(planned)

Exchange of instructors (planned)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

Guiding materials and training in

application of Public Information Acts

(transfer EU expertise, planned)

E
-
Transparency

(Planned)



Training and curriculum development

(planned)

Consultancy and expert support (planned)

Law drafting, consultation, implementation

strategies (planned)

Generation of new knowledge and

transfer of Best Practices (started)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

Guiding materials and training in

application of open standards and platforms

Free/Open Software

(Planned)



Migration to FOSS, especially at local level

(planned)

Consultancy, training, expert exchange

(planned)

Generation of new knowledge and

transfer of Best Practices (started)

5. e
-
Governance

Regional Projects

E
-
Governance

Activity Level

Guiding materials and training in

integration of technology and

organizational change (planned)

E
-
Administration

(Planned)



ICT
-
enabled Business Process Analysis of

public service organizations (planned)

Consultancy, training, expert exchange

(planned)

Generation of new knowledge and

transfer of Best Practices (planned)

5. e
-
Governance

Regional Projects

Thank you!





Yuri.Misnikov@undp.org