Salesforce Administrator- JD (23KB) - VSO

vetinnocentΛογισμικό & κατασκευή λογ/κού

7 Νοε 2013 (πριν από 3 χρόνια και 5 μήνες)

50 εμφανίσεις

1039223
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2 Reviewed

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Salesforce Administrator

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IT Development Team Manager

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[1 x Salesforce Apprentice]

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London, People Group
or

IT

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Administer and develop the Salesforce platform

used in VSO for volunteer and employee lifecycle management


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Maintaining user accounts, roles, profiles
and security settings in the Salesforce.com
application



QA / Dev Sandbox refreshes



Future release planning and upgrades (in
conjunction with Programme and Project
Managers)



Maintaining and enhancing data integrity
through effective design, maintenance and
security in the Salesforce.com application



A
ssisting in developing, enhancing and
maintaining automated processes in and
applications integrated with the
Salesforce.com application



Reviewing requirements and work with
Project Managers and Business Analysts to
refine the technical details of project
specifications



Developing and implementing functional
tests for security configurations and
automated processes



Monitoring Salesforce usage



Develop reports, dashboards, and
processes to continuously monitor data
quality and integrity



Create Reports/Dashboa
rds on request as
well as maintain standard
Reports/Dashboards



Develop and regularly perform de
-
duping
and data cleanup procedures



Manage ongoing support requests and
administrative needs of users



Help to develop and maintain training
plans, materials and
documentation for
system users. Assist in the provision of
cross
-
functional training to internal
stakeholders



Coordinate new user and ongoing training
sessions, contributing to user adoption and
system value across the organisation



Monitor user adoption ra
tes and respond
as needed (additional training sessions,


Employees and volunteers are able to
utilize the system to undertake
relevant tasks



Up
-
to
-
date Sandbox available for
testing at all time



Timely and cost
-
effective delivery of
new functionality



99.9% system availability target.
Efficient monitoring of licensing
utilization



Seamless exchange of

data between
systems. Further automation of
manual business processes



Contributes to system design and
requirements gathering



Regular security tests



Monthly reports on system
utilis
ation



Employees able to quickly run
relevant reports. Informative
dashboar
ds providing useful BI data



Timely response to new reporting and
dashboard requests



99.9% system availability target.
Consistent reporting and BI data



Support calls answered within agreed
SLA



Working with IT Training Manager to
deliver appropriate e
-
learni
ng
materials alongside some one
-
to
-
one
system training, as required



Monthly reports on utilisation. Gap
analysis to identify areas for
improvement



Timely response to requests for
additional reports. Delivery of specific
e
-
learning Reporting module

The
following are taken from VSO's competency
framework:


Working together
-

Adds Value.

Liaises with
multiple stakeholders.


Communicating and influencing


Adds Value.
Communicates effectively and pro
-
actively with
global system users.


Managing knowledge


Aware. Keeps abreast of
relevant changes to Salesforce platform and
matches technologies against VSO
requirements.


Striving for excellence


Adds Value. Help
Salesforce Apprentice to develop whilst setting
challenging objectives to drive forward
adoption
and utilisation of Salesforce within
VSO.


Managing resources


Adds Value. Manages
workloads, sensitive and responsive to budget
limitations
.


Managing people
-

Adds Value. Effectively
manage Salesforce Apprentice
.


Developing people


Adds Value.
Effectively
manage Salesforce Apprentice
.


Leading for the future


Aware.


Thinking strategically
-

Adds Value. Consults
with global

VSO

stakeholders

to drive
improvements to Salesforce solution.


Delivering results


Adds Value. Plans and
manages effecti
vely and understands
importance of this role to future success of
VSO.


Essential criteria

Knowledge/qualifications:



3 or more years of Salesforce.com
Administrative and Development
experience



Salesforce.com Certification

necessary

Experience:



3 or more

years of Salesforce
Administrative and Development
experience



Extensive Salesforce experience in
areas such as Custom Objects,
Customer Service/Case
Management, Workflows and
Dashboard/Report development
will be necessary


Skills/A
bilities:



Apex,Triggers
, Visualforce, SOQL
experience preferred



Workflow Rules, Validation Rules,
Assignment Rules experience is
necessary



HTML, CSS, Javascript, AJAX
experience preferred



Strong analysis and problem
solving skills; given high level
requirements/direction


able
to
identify impacts, risks and solution
options



Positive ‘can do’ attitude;
proactive thinker; self motivated;
independent worker



Excellent communication and
collaboration skills; able to adapt
communication style and message
based on audiences and subject

matter


Desirable Criteria:

Experience:




Customer support
-

managing and
1039223
-
2 Reviewed

communication, modifications, or other
resources) to increase adoption




Assist users with report design and
management









































performing



Process design



Requirement gathering

Skills/Abilities
:




Integrating distinct databases



Internet architecture



Web Design



Programming languages



Web scripting languages



Social Collaboration technologies



Java, PHP, Python, or Ruby
experience preferred