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30 Νοε 2013 (πριν από 3 χρόνια και 6 μήνες)

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Green Bit S.p.A.

1

Implementation of
Biometrics in Hotel
Environments

Biometrics in Hotels

Green Bit S.p.A.

2

Contents


Target Audiences

Application Areas

Problems & Challenges

About Biometrics

Benefits

Market Drivers

Application Examples

BioLink IDenium

BioTime

BioID

Biometric Scanners

Biometrics in Hotels

Green Bit S.p.A.

3

What’s a Hotel?

A densely populated area

A low supervised environment

A potential temporary hideout or resting place
for terrorists and unscrupulous people

A place susceptible to security breaches


From the security point of view, a hotel is:

Consequently…

Biometrics in Hotels

Green Bit S.p.A.

4

Target Audiences

Reliable human identification is required to protect:

Employees

Leisure Customers/Visitors

Hotel Assets

Biometrics in Hotels

Green Bit S.p.A.

5

Identification of Employees

Time and Attendance

Background Checks

Customer
Credit/Refund
Managers

Waiters

Reservation/Front
Desk Clerks

Biometrics in Hotels

Green Bit S.p.A.

6

Identification of Customers

Hotel Room Entry

Child Care/Daycare

Management

Payment

Sports/Outdoor Activities

VIP Registration

Slot Machines/Kiosks

Restaurants/Canteens

Returning Customers

Poolside

Hotel Check
-
In

Biometrics in Hotels

Green Bit S.p.A.

7

Applications Areas


RELIABLE HUMAN
IDENTIFICATION

SECURE
HOTEL

Protection of
customers’
sensitive data

Time and
attendance for
hotel clerks

Secured
payment
procedures

Access control for
hotel staff and
leisure customers

Biometrics in Hotels

Green Bit S.p.A.

8

Fraud from Employees

Reason
: Customers’ personal information is frequently
exposed to many employees!


Customer’s
Unrequested
Refund

Frequent
-
Flier
Points

The credit often
goes to an
employee’s own
credit card

A hotel clerk assigns
his own frequest
-
flier
number to the guest
and is credited for the
guest stay.

Biometrics in Hotels

Green Bit S.p.A.

9

Access Control Hazards

Neglected or forged

signature verification

Creation of duplicate

cards or metallic keys

Biometrics in Hotels

Green Bit S.p.A.

10

Challenges


Increased public security awareness in the
aftermath of 09/11

Cardless and cashless payment

Secure hotel check
-
in

Keyless entry for hotel rooms

Employee pilferage prevention

Biometrics in Hotels

Green Bit S.p.A.

11

What’s Biometrics?

Being tightly bound to a human, biometric credentials are much
more reliable than passwords, PIN
-
codes, card keys, IDs or
signatures.

Biometric features cannot be altered, stolen, lost or counterfeited.


Biometrics measures uniqueness of humans by:


fingerprints

hand prints

faces

iris

Biometrics in Hotels

Green Bit S.p.A.

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Biometrics Preferables

Hotels prefer:

Reliable

Mature

Cost
-
Effective

Non
-
Invasive

Easy to Integrate

Widely Used

fingerprints

hand prints

Biometrics in Hotels

Green Bit S.p.A.

13

Fingerprint
Extraction/Processing/Storing

Extraction

of unique
features
(minutiae)
from
fingerprint
arches,
loops,
markings,
and ridges


Digitization

of minutiae
into a
mathematic
model being
a series of
numbers


digital
template

Store

of the
digital
fingerprint
template in a
secure
database
containing
biometric
records

Biometrics in Hotels

Green Bit S.p.A.

14

Privacy Concerns

No actual fingerprint images are stored!

Ditigal templates cannot be used to re
-
create identifiable images

Biometrics in Hotels

Green Bit S.p.A.

15

Benefits for Customers






Elimination of PINs,
cash, checks and
plastic credit cards

Protection
from credit
card fraud

Personalized
and improved
service


Elimination of
missing keys
or going down
reception for
replacements

No more
fraud from
employees

Convenience
and ease of
use

Speed and
accuracy

Peace of
mind

Biometrics in Hotels

Green Bit S.p.A.

16

Benefits for

Hotel Administration

Reduced fraud and identity theft

Enhanced staff control

Labor cost saving

Elimination of “buddy punching”

Streamlined payroll processes

Secured confidential information

Accountability/non
-
repudiation

Customer loyalty and guest satisfaction

No replacement costs

No shared passwords/PINs/badges

Reduced paperwork

Elimination of duplicate key issuance

Guest and employee comfort and safety

Biometrics in Hotels

Green Bit S.p.A.

17

Market Drivers

Wide

acceptance

after 09/11


Proven

deployments

Shift from

technology to

integration

Better price,

performance

metrics

Improved

accuracy and

reliability

Government

programs,

legislation

Biometrics in Hotels

Green Bit S.p.A.

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Biometric T&A Tracking

No employee
can punch in
for another

Eliminated

time fraud

Reduced
payroll costs


No unauthorized
early in
-
punches
and late out
-
punches

Biometrics in Hotels

Green Bit S.p.A.

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Biometrics in

Restaurants

Sending coupons for

most ordered items


Cashless paying for the meal

Finding out
customers’
preferences


Better and faster service

BIOMETRIC
IDENTIFICATION

Biometrics in Hotels

Green Bit S.p.A.

20

Customer Loyalty

Thru Biometrics

Biometric
check
-
in for
the flight

communicated
to the hotel for
a nonstop flow
from airport to
guestroom

Biometric
check
-
in in a
hotel

guests can
benefit from late
housekeeping or
expanded
turndown service

Biometrics in Hotels

Green Bit S.p.A.

21

Berkeley Quick Service

Restaurant

Pilot biometric e
-
payment system
based on fingerprints

Purpose: better tracking customer
loyalty and payment

The new loyalty program entices
customers to register their
fingerprint images.

As a reward customers are given
points for food purchases.

The restaurant administration says,
“ This is more than just a payment
system, it is a complete loyalty
program.”

Biometrics in Hotels

Green Bit S.p.A.

22

Hotel Palafitte

Fingerprinting guests at the Hotel
Palafitte, Switzerland

Digital fingerprint templates are saved
to the hotel's database.

Templates are downloaded to a
biometric reader at the guest's door.

When the guest touches the reader, the
new biometric template is compared
with the recorded ones, and an ID
number is generated.

The ID number is relayed to the door
controller to release the lock.

It is expected to use the system in hotel
chains to avoid checking in at the hotel,
and go directly to your room.

Biometrics in Hotels

Green Bit S.p.A.

23

Venetian Macao


Resort Hotel

Face recognition system installed at
the employee entrance to
authenticate workers entering
through individual turnstiles.

Identification is performed by
comparing the facial structure of the
employee against his/her template
on file.

Entry to the
back office is
impossible
without passing
through the
main entrance.

The system
eliminates the
need for
timecards.

In addition, at 50 particularly sensitive access points throughout the resort,
the Venetian Macao has installed fingerprint readers to authenticate
employee identities.


Biometrics in Hotels

Green Bit S.p.A.

24

La Jolla Beach & Tennis Club

The La Jolla Beach & Tennis
Club in California uses hand
geometry units instead of
employee timecards.

Previously, employees were
losing timecards and the 98
-
room resort was losing money
from “buddy punching”.

Initially, many employees
objected to the handprint scans,
but once the technical aspects
of the system were explained,
there were very few that were
skeptical after that.

Biometrics in Hotels

Green Bit S.p.A.

25

Nine Zero Hotel

The Nine Zero Hotel in Boston offers
two suites (plus an employee
entrance) equipped with iris
identification technology.

Guests access their suites by letting
an infrared beam scan their eyes.

The template is saved for future
visits.

The hotel administration says,"The
system is incredibly smooth,
accurate, and reliable.”

The iris scan suites have proven so
popular that Nine Zero is planning to
install four more units in 2009.


Biometrics in Hotels

Green Bit S.p.A.

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Andy’s Pizza

BioLink’s Deployment

Reliable

confirmation of
financial

transactions

Necessity to automate all
cash transactions on a single
payment terminal available to
all restaurant staff

Delivery of

BioLink’s
biometric

SDK
and biometric
scanners

Biometric
identification
of personnel

15
-
18,000
scans/day; total

4

Mio scans/year

Biometrics in Hotels

Green Bit S.p.A.

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BioLink IDenium Purpose

Safeguarding sensitive information against
unauthorized access

Replacing a cumbersome & vulnerable
password
-
related system with convenient &
reliable biometric identification tools

IDenium is a corporate information security system:

Biometrics in Hotels

Green Bit S.p.A.

28

BioLink IDenium Functions

User Access Control

A fingerprint is a single credential
to access network resources,
applications, e
-
mail & Internet

Securing Standby and
screensaver modes

Supporting Windows & Novell
user accounts

Centralized User Management

One
-
time registration of users &
their credentials

Interaction with the domain
controller

Granting network access to
users from any network PC

Logging Access Events

Biometrics in Hotels

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BioLink IDenium Editions

Active Directory Edition

Enterprise Edition

for heterogeneous networks

Personal Edition

for a stand
-
alone computer

IDenium for CITRIX

for CITRIX and other remote access platforms

Biometrics in Hotels

Green Bit S.p.A.

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BioLink IDenium Architecture

User Account of a Specific Application

Novell User Account

Windows User Account

CITRIX User Account

Workstations

Windows Domain
Controller

Applications &

Web
-
applications

Workstations and/or
Clients

CITRIX Server

Novell Server

Workstations

Identification of

Windows Users

User Identification in Applications

Identification of CITRIX Users

Identification of Novell Users

Biometrics in Hotels

Green Bit S.p.A.

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BioLink IDenium

for Active Directory

Windows Domain
Controller

Workstation

1

2

3

4

Identification Server

Microsoft Windows AD
Database

1

Digital Fingerprint Template

2

Data Required for User Authentication

3

Data Required for User Authentication

4

Synchronization

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Integration

with Active Directory


BioLink IDenium

is fully
integrated with Active Directory

(AD)
:

Centralized storage,
protection & transmission of
user identification data via
AD tools

Centralized management of
user rights & privileges

The BioLink tabs of a
standard Microsoft
Management Console in
Active Directory Users

and Computers (ADUC)



The

BioLink
-

Enroll Tab

Biometrics in Hotels

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BioLink IDenium Components

Client Software

Administrator Tools

IDenium Windows
Logon



identifying users
logging on to the OS

BioLink Password Vault



replacing passwords
with biometrics in
applications and Internet
web
-
sites


BioLink Admin Pack



centralized
registration of new users

BioLink Synchronization Agent



synchronizes AD data & biometric
data stored on a biometric server

BioLink Password Changer



generating new random passwords

Biometrics in Hotels

Green Bit S.p.A.

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BioLink IDenium

Benefits

Enhanced
information
security


Scalability

Fault
-
tolerance

Cost
-
effectiveness

Ease of
use

Biometrics in Hotels

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Identification Servers

BioLink Authenteon

Software
-
and
-
hardware server

Hot swappable

Unlimited number of users

BioLink Authenteon Software Appliance

(
ASA)

Software server for Microsoft Windows

Number of users


up to 1 0
00

Free test version can be downloaded from
www.biolinksolutions.com


Biometrics in Hotels

Green Bit S.p.A.

36

BioTime
-

Overview

Multi
-
modal time and
attendance
management solution
(fingerprints, proximity
cards and PIN codes)

Support for multi
-
biometrics: fingerprint, 3
-
D face geometry, vein
identification

Registration of
check
-
in and
check
-
out events of
employees

Monitoring of
employees’ activities

Report
generation

Integration with
access control
functionality

BIOTIME

Biometrics in Hotels

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BioTime Modules

Administrator module
(adding new users,
creating and viewing
schedules, policies and
reports)


Checkpoints (recording
arrival and departure
events, including remote
offices)


Access control
administrator (creating and
implementing access
control policies and
generating reports)


Safeguard (monitoring
entrance into buildings with
restricted access)


Biometrics in Hotels

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BioTime Functions

Recording employees’ check
-
in and check
-
out events

Monitoring work time for an employee, division or company

Generating reports for work time use based on a hierarchical
company structure

Notifying the top management, security and HR departments and
secretaries on the employee’s presence/absence in office

Controlling access to areas and buildings by fingerprints, proximity
cards and PIN
-
codes

Restricting access rights to sensitive areas


Biometrics in Hotels

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Check
-
In/Check
-
Out

Events Registration

A registration procedure is performed
by producing the appropriate
identification parameter to:

Fingerprint scanner

Card reader

Access control terminal

Identification results appear on the
screen
.


Biometrics in Hotels

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Time Schedules

& Accounting Policies


BioTime

comes with preconfigured time and access
schedules, accounting policies and the list of the most
popular positions.

Time and access schedules are as follows:


Fixed

Non
-
fixed

Shifted

Calendar

Access

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BioTime Manager

BioTime Manager



administrator workstation in
charge of:

Registering employees and
their personal data

Creating schedules and
accounting policies

Generating reports

Inserting data on vacation
leaves, business trips, sick
leaves, etc.



Editing an employee in
BioTime Manager

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BioFortress Manager

BioFortress Manager



administrator workstation:
creating a list of areas
and facilities requiring
access control, defining
access rights of
employees, building
security contours and
generating reports

Adding a checkpoint in BioFortress Manager

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WatchTower

Watch Tower



security
guard
’s

workstation: on
-
line information
on arrival
and departure
events
,

including detailed
employee data (full name,
photo) and information
related to several
checkpoints

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Enterprise & Standard

To tailor BioTime to enterprise needs, it is available in two editions:
Standard

(for small and
medium businesses) and
Enterprise

(for middle and large businesses). Below is the list of
differences between two editions.


Function

BioTime
Standard

BioTime
Enterprise

Number of users

200

Unlimited

Report generation according to organizational hierarchy
(subdivision management inside of divisions)

Not available

Available

Access restriction to reports according to management level
(head of subdivision is not entitled to access reports of the
entire division)

Not available

Available

Flexible setting of managers’ roles and powers

Not available

Available

Additional check
-
in/check
-
out point for remote office

Not available

Available

BioTime Clock AM:
additional check
-
in/check
-
out office with
autonomous mode support

Not available

Available

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BioTime Benefits

Reliable and secure identification of employees by fingerprints, contactless cards and
PIN codes when accessing the protected areas, offices and facilities

Intuitive enrollment and administration capabilities

Fingerprint scanner and controller embedded into Ethernet terminal

Compatible with card readers

Fault
-
tolerance (local, network and combined modes)

Scalability and centralized management

Multiple access control devices available

Time management and access control functions are combined

Biometrics in Hotels

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BioID Purpose

Universal and highly flexible
biometric visitor registration system

Simple, scalable
and easy
-
to
-
integrate solution to
create posts,
stations,
checkpoints, where
human
registration/identific
ation is required.

It can

be

a
checkpoint at the entrance to
a secured area or at a reception desk
where hotel guests check in and out.

BioID
fits
any
application
where
reliable and
strong user
identification
is required
.


BioID

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BioID Scope

Deployment of visitors’ registration points
both in

public places and private sites

Simplified in/out visitors’ control

(
can be
combined with visual and/or additional
control/surveillance tools
)

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BioID Functions



Enrolling user data: full name (if required), digital photo
(any cameras can be used), biometric identifiers, contact
information, any other additional information.

Registering in/out events based on biometric identification
results. The following information can be displayed: user
photo, full name, other data enrolled. The registration
results are automatically included into reports.

Analyzing reports and/or transferring data into other
subsystems (for example, notifying the doctor on the
patient’s arrival, etc.)

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BioID Scenarios

Custom
development

Such tools are
included into the
BioID distribution
kit to enroll users,
generate reports
and display the
required
information

Incorporation of
biometric
identification
functions into other
information and
management
systems

Custom development of new biometrically
-
enhanced applications based on BioID

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BioID Components

BioID Manager

enrolls user data, generates
reports and manages the system functionality.

BioID CheckPoint

registers in/out events, displays
information on the registered event on the screen.

BioID Configurator

manages the data display and
location.

BioLink Server Manager

configures the database
connection setup options and performs database
backup and restoration.


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BioID Benefits

Diverse identification tasks in
various application areas


Intuitive interface, low personnel
requirements, support for diverse
biometric devices


Client
-
server modular architecture.
Ready
-
to
-
use tools and kits to
develop custom plug
-
ins

Identification by distinct biometric
identifiers that cannot be lost or
forged

Multi
-
functional

Flexible

Fool
-
proof

Easy to use

Fault
-
tolerant and highly
scalable

Unlimited number of users, advanced
management tools, database backup
and clusterization options


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Biometric Devices

BioLink U
-
Match BI Ethernet

BioLink FingerPass IC

BioLink U
-
Match 3.5

BioLink U
-
Match 5.0

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BioLink U
-
Match 3.5

Standalone Optical Fingerprint

USB
-
Scanner for Office Use

Scanning Window Size

25.5 x 18 mm

Resolution

508 dpi

Scanning Speed

15 fingerprints per second

False Acceptance Rate (FAR)

10
-
9 (1 out of 1

000

000

000)

Dimensions (H x L x W)

26 x 63 x 45 mm

Weight

120 g

Interface

USB 2.0/1.1, Plug&Play, 2 000 mm cable


Operating Temperatures

14
°

to 131
°

F (
-
10
°

to +55
°

С)

Operating Humidity (non
-
condensing)

30% to 90%

Power Requirements (via USB)

350 mW (scanning mode), 100 mW (standby
mode), 40 mW (sleepy mode)


Design

Desktop device

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BioLink U
-
Match
5.0

Scanning Window Size

25.5 x 18 mm

Resolution

508 dpi

Scanning Speed

15 fingerprints per second

Supported Smart Card Standards

ISO 7816, EMV 2000

Smart Card Power Supply

5V, 3V and 1.8V

Transmission Speed

To 119 kbps

Power Supply for Card Operation

300 mW

Interface

USB 2.0/1.1, plug&play

Dimensions (H x L x W)

50

x
73

x
35

mm

Power
Requirements (via USB)

350 mW (scanning mode), 100 mW (Standby
mode), 40 mW (sleepy mode)

Design

Desktop device


Fingerprint Scanner with a Card Reader for Office Use

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BioLink FingerPass IC

Biometric T&A / Access Control Terminal

Supported Identifiers


Fingerprint, contactless proximity
-
cards, PIN
-
code

Supported Cards


MiFare (1 Kb and 4 Kb, embedded reader), EM
-
Marine (optional)

Sensing Range


Up to 30 mm


Number of Fingerprints in Memory


1 000

Number of Log Records in Log File


8 000

Communication Interface


Ethernet 10 Mbit/sec


Additional Interfaces


Wiegand 26bit, RS
-
232


Supported End Devices

Any electromechanic and electromagnetic door
-
locks, turnstiles, gateways,
etc.


Inputs


Door open switch and door strike


Door Control


NO/NC relay with maximum switched current 5A


Power Requirements (DC)


12
-
16 V

Power Consumption in Standby Mode


150 mA


Maximum Power Consumption


500 mA

Use Options


As an autonomous device or in combination with BioTime, a biometric T&A
and access control system


Operation Modes

Network, autonomous, combined


Biometrics in Hotels

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BioLink U
-
Match Ethernet

Embedded Optical Fingerprint Ethernet
-
Scanner

Scanning Window Size

25.5 x 18 mm

Resolution

508 dpi

Scanning Speed

15 fingerprints per second

False Acceptance Rate (FAR)

10
-
9 (1 out of 1

000

000

000)

Dimensions (H x L x W)

4
6 x
106

x
79

mm

Weight

120 g

Interface

Ethernet 10 MBit


Operating Temperatures

14
°

to 131
°

F (
-
10
°

to +55
°

С)

Operating Humidity (non
-
condensing)

30% to 90%

Power
Supply

750 mW

Design

Embedded

device

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Thank You
!

sales@biolinksolutions@com

info@biolinksolutions@com

Implementation of
Biometrics in Hotel
Environments