The Business Web - SAGA Technology

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17 Φεβ 2014 (πριν από 3 χρόνια και 3 μήνες)

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“When Google met Salesforce.com”

levent.korkmaz@onboardcrm.com

What it’s about?

What it’s about?

Future of IT:

The Business Web

The Consumer Web Platforms

Everything

is Going On
-
Demand!

No applications market is untouched…

Business Email

www.google.com/hosted

smallbusiness.yahoo.com/
email/

www.zimbra.com


Word

www.writely.com

www.writeboard.com

www.inetword.com

many others…


Spreadsheets

www.numsum.com

www.irows.com

www.google.com

many others…


Database

www.dabbledb.com

www.Lazybase.com

www.quickbase.com

many others…


www.buildonline.com

www.blinksale.com

many others…


Document Mgmt

www.pxn8.com


www.pixoh.com

many others…

Graphics

www.linkedin.com

www.plaxo.com

many others…


Contacts

Project Mgmt.

www.basecamp.com

www.jot.com

www.dreamfactory.com

many others…


Innovation and New Technologies Shape the Future of
Software

Why can’t business applications be as easy as the Consumer Web?

The Business Web

Create &

Publish

Run

Integrate

Deliver
Everywhere

ISV Standards

Secure & Scalable

Mash
-
Ups

Think Global,
Act Local

New Business Model : The Application utility

Pre
-
Utility Software


Buy the software


Buy the hardware


Hire the dedicated staff


Customise, implement, train


Upgrade, update, maintain



No software


No hardware


No dedicated staff


Instant deployments


No hassle upgrade, update and
maintenance

Application Utilities

The
Starting Point

for On
-
Demand…



Try Before You Buy



Fast & Easy to Implement



Painless Upgrades



Lower TCO



Predictability


On Premises = Hidden Costs

Licenses

Hardware

Consultants

Infrastructure

Maintenance

Dedicated Staff

Upgrades

On Demand
= Lower Risk & Cost

Faster implementation with On Demand

The On
-
Demand Market Leader


32
,
300
organisations

+
600
,
000
users


50
% of on Demand CRM market

*Source: IDC, Worldwide On
-
Demand Customer Relationship Management Applications Market 2004 Vendor
Analysis, August 2005, rounded to nearest full percent.

On
-
Demand Reaches a Tipping Point in EMEA

52% Growth

Higher EMEA growth than US

52%

41%


1.9 Billion Market

European On
-
Demand Market


2005

2011

4Bn

2Bn

March 2007

52%


US


EMEA

5

0

0

0

ROLLS
-
ROYCE

Motor Company

The Circle of Success

Developing The Next Generation Of Salesforce.com’s

The Circle of Success

Built on Proven Customer Trust

TRANSPARENCY


AVAILABILITY


SCALABILITY


PERFORMANCE

1. Delivering the Killer Apps: CRM

2. IdeaExchange: Community Empowerment

Post
Product
Ideas

Vote on
Ideas

3
. Developer Network: Developer Empowerment

Join
Community
of 35,000
Developers

Build
and
Publis
h Apps

4. Development on Demand

Create Any

Database

Create Any

User Interface

Create Any

Business Logic

Run On Our Infrastructure

Customers Want Innovation, Not Infrastructure

The Fun Stuff

Infrastructure

Services

Network

Storage

Operating System

Database

App Server

Web Server

Data Center

Disaster Recovery

Application

Services

Security

Sharing

Integration

Customization

Web Services

API

Multi
-
Language

Multi
-
Currency

Workflow

Analytics

Multi
-
Device

Messaging

Search

Operations

Services

Authentication

Availability

Monitoring

Patch Mgmt

Upgrades

Backup

NOC

Business

Services

Ordering

Provisioning

Licensing

Billing

Renewal

Upgrades

Marketing

Sales

You

The Fun Stuff













Us
Infrastructure

Services

Application

Services

Operations

Services

Business

Services

You

Us

5. AppExchange: Sharing & Distribution

0
100
200
300
400
500
3Q06
4Q06
1Q07
2Q07
3Q07
4Q07
Today
67

183

228

300

430

The New Model Delivers Choice to Customers

550 Apps!

500

Salesforce Foundation

The
1
% model


1% time:

All salesforce.com employees get 6 paid days a year to
volunteer in the community



1% product:

Donation of CRM to charities and nonprofit initiatives



1% Equity:

Grants to support community projects



1 with Earth:

Earthforce


our response to carbon imprint globally


Power of Us Program


Partners
of salesforce.com join forces with the
Foundation



Offer expert consultancy and skills to our nonprofit
community at affordable costs



And join in the Foundation volunteering events


European Volunteers (200 and counting)

Be a Hero:


as a user

as a developer

as a partner

as a volunteer

Investing when innovation is disruptive


Creative destruction, co
-
opetition around customers’ needs


Ex: Pervasive builds SAP connector for Salesforce.com



By the time structural implementation is half way, new technologies will become
available as services



Mass customisation and globalisation means reduction of infrastructural costs down
very quickly if the business model is based on internet (cost is shared by many
many many) so most of the infrastructural investment is shifted from the end
-
user
business to the venture capitalists



After the first dotcom crisis, this is done in a smarter way, doing business on Web
2.0 is much more "proof of concept" and partnership driven. Almost nothing can be
done alone.

Lessons from the Business Web


SaaS: IT is becoming a utility/service rather than capital investment


Real investment is in relationships and applications talking to each
other (integration)


Focus on innovation, not systems


Let intelligence emerge from connections in your network, analytics
alone may not be enough


Zero time
-
to
-
market


Success practices over “best practices”


Implementation is a full time job, let experts do it!

OnboardCRM and Success On Demand

Process

Platform


Virtual Team connecting East and
West


Local partners


Business Excellence, Customer
Success, Best Practices


Spreading the word about On
Demand CRM


Building success stories


Preparing the market for the
Business Web


Bringing “Success Practices” to
Eastern Europe


www.onboardcrm.com

USE THE FORCE !

levent.korkmaz@onboardcrm.com

salesforce@onboardcrm.com

NDK Admin Building

1, Bulgaria Sq. 1463 Sofia

+359 2 489 11 70

+359 2 489 11 74

Thank you.