6 Database workshop Salesforce – Jill Kenney version 2

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Welcome to the Real
-
Time Cloud for
Nonprofits

Jill Kenney


Senior Sales Engineer

Salesforce.com Foundation

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:



This presentation may contain forward
-
looking statements that involve risks, uncertainties, and assumptions. If any such
uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ
materially from the results expressed or implied by the forward
-
looking statements we make. All statements other than
statements of historical fact could be deemed forward
-
looking, including any projections of product or service availability,
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services
or technology developments and customer contracts or use of our services.



The risks and uncertainties referred to above include


but are not limited to


risks associated with developing and
delivering new functionality for our service, new products and services, our new business model, our past operating
losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach

of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers
and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non
-
salesforce.com products, and utilization and selling to larger enterprise
customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is includ
ed
in our annual report on Form 10
-
Q for the most recent fiscal quarter ended January 31, 2011. This documents and others
containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web
site.



Any unreleased services or features referenced in this or other presentations, press releases or public statements are not
currently available and may not be delivered on time or at all. Customers who purchase our services should make the
purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and
does not intend to update these forward
-
looking statements.

Who is Salesforce.com?

Over 179,500 hours of community service

Nearly $20 million in grants

Used by 8,000 nonprofit organizations

1% Time

1% Equity

1% Product

1/1/1 Model for Strategic Corporate Philanthropy

+

#7 Top 100 Best
Corporate Citizens

Business Ethics
Magazine

Corporate Citizen of
the Year Award

Committee Encouraging
Corporate Philanthropy

Excellence in
Giving

Codie Awards

Award for Using IT
to Benefit Society

Computerworld

2007 World’s Most
Ethical Companies

Ethisphere

Excellence in Corporate
Volunteerism

Points of Light/Hands On
National Award

Product
Discount
Program

Social Enterprise Funds Scale to Increase Impact

Empower nonprofits to

achieve their mission effectively

Create positive social

change around the globe

Paying

Customers

Strong Growth In New Customers

72,500+

Product Donations and Discounts Driving Huge Impact

Nonprofit

Customers

8,200+

CY2010

CY2009

CY2008

CY2007

CY2006

CY2005

CY2004

CY2003

CY2002

Serving Nonprofits of Every Shape and Size

Managing Constituent Relationships Well Is Crucial

STAFF

VOLUNTEERS

CHAPTERS

The Real
-
Time Cloud

Has Transformed the Private Sector

What Does the Real
-
Time Cloud

Mean for the Nonprofit Sector?

CRM (Relationship Mgmt)

Fundraising

Marketing & Outreach

Constituent Service

Contact Centers

Knowledge Management

Portals

Mission Management

Grant Management

Programs & Projects

Center for Employment Opportunities Helps Formerly
Incarcerated Find Long
-
Term Employment

Easily implemented
total solution for case
management, workflow, and reporting

Customized

to
manage varied program
requirements and enhanced case management

Provides
better support
because now able to
follow the progress of program

Reports are easily accessible, providing
faster
response

to placement and retention trends

Nonprofit Customers Report Real Impact

Source: Salesforce.com Customer Relationship Survey conducted June 2009, by an
independent
third
-
party

MarketTools Inc on 6,000+ Customers randomly selected.

Check out the Nonprofit Starter Pack


Manage complex relationships
with
individuals and households


Maximize the value of your
relationships by
tracking affiliations


Easily create recurring donations
and eliminate tedious manual entry

What is the Nonprofit
Starter Pack?


Implementation tool to
get up and running fast

Find out if the Nonprofit Starter Pack is right for you. Visit:

www.salesforcefoundation.org/products/nonprofit_starter_pack

Get Started Today with A Free Trial

My Apps

Sales Cloud

Service Cloud

Custom Cloud

Chatter

Free For 30 Days

The World’s Leading Cloud Computing Apps

Prospective Customers:

Ask your AE to work with you in
real
-
time

Existing Customers:

Try the Service Cloud

Get a Free Force.com account

Fundraising in the Cloud

Donors & Households

Everything you need to know about every
donor


all in one place



Affiliations

Learn how everyone is connected to make
stronger connections with your supporters



Marketing & Leads

Run and track campaigns across all
channels and know where to invest next



Donations & Recurring Gifts

Manage one
-
time and recurring donations
from pledge to collection



ECommerce

Quickly set
-
up and manage online
payments from your donors

Real
-
time Analytics

Move with speed and efficiency with the
insight you need to stay on track



Email & Productivity

Work seamlessly with the tools you already
use everyday



Content Library

No more aimless searching…all of your
collateral, right at your fingertips



Social Media Integration

Wherever your supporters are, you’ll be there.
Join the conversation



Volunteer & Event Management

Set
-
up volunteer tracking and events with the
most usable CRM for nonprofits

Managing Your Mission in the Cloud

Constituents

Everything you need to know about all of
your constituents


donors, board
members, staff, volunteers and clients



Flexible Database

Easily set up our database to manage your
data with wizards that walk you through the
process



Visual Process Manager

Design and automate any process or
workflow needed to execute your mission
without code



Real
-
time Websites

Get your mission on the web. Quickly and
easily build and run any Web site or Web
application

Social Impact Metrics

Lay out your plan for affecting social change,
and measure it and report it to your team,
your board and your supporters



Program Management

With management and tracking tools you can
make sure all of the programs you’re running
to meet your mission are on track



Volunteer & Event Management

Need help to achieve your mission? Set
-
up
volunteer tracking and events with the most
usable CRM for nonprofits



Email & Productivity

Work seamlessly with the tools you already
use everyday