Strategic HR Management

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PowerPoint Presentation by Charlie Cook

The University of West Alabama

SECTION
1

Environment for Human Resource Management

© 2011 Cengage Learning. All rights reserved. May not be
scanned, copied or duplicated, or posted to a publicly
accessible Web site, in whole or in part.

CHAPTER

2

Strategic HR Management

and Planning

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

2

Chapter Objectives


Summarize the strategic planning process and how it drives
the organizational activities.


Outline how strategic HR management is linked

to the organizational strategies.


Discuss how internal and external environmental factors
affect HR strategies.


List HR strategic challenges faced by modern organizations.


Explain how technology is affecting HR management
practices and employees.


Identify how organizations can measure and assess

the effectiveness of HR management practices.

After you have read this chapter, you should be able to:

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

3

Strategy and Strategic Planning

Strategy

The proposition an
organization follows for how
to compete successfully and
thereby survive and grow.

Strategic Planning

The process of defining
organizational strategy and
allocating resources toward
its achievement.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

4

FIGURE 2

1

Strategic Planning
Process

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

5

Strategy Formulation

Organizational Mission

The guiding force and core
reason for the existence of
the organization and what
makes it unique.

Strategic HR Management

The use of employees to gain
or keep a competitive
advantage, resulting in
greater organizational
effectiveness.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

6

FIGURE 2

2

Traditional HR
versus

Strategic HR

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

7

Strategic Competencies for HR Professionals

Credible Activist

Talent Manager/Org Designer

Operational Executor

Culture and Change Steward

Strategy Architect

Business Ally

Challenges assumptions and
offers a point of view

Shapes the organizational
culture, makes changes
happen

Acquires and deploys talent,
embeds capabilities into the
organizational structure

Recognizes trends, forecasts
obstacles to business success,
and builds overall strategy

Efficiently and effectively

carries out tactical HR

activities

Understands the business
value chain, and establishes
internal partnerships with line
managers

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

8

Operationalizing HR Management Strategies

Thinking

Strategically

Understand

the business

Focus on key
business goals

Know what

to measure

Prepare for
the future

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

9

FIGURE 2

3

Strategic Human
Resource Management

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

10

HR As Organizational Contributor

HR Contributions to
Organization Effectiveness

Organization
productivity

Customer service
and quality

Financial
contributions

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

11

High
-
Performance Work Practices

Incentive Compensation

Training and Development

Employee participation

Selectivity in Hiring

Flexible Work Arrangements

High
Performance
Organization

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

12

HR Effectiveness and Financial Performance


Effectiveness


The extent to which goals have been met.


Efficiency


The degree to which operations are done

in an economical manner.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

13

Environmental Analysis


Environmental Scanning


The assessment of internal and external
environmental conditions that affect the organization

HR

Planning

Legislative/Political
Influences

Economic

Conditions

Geographic and
Competitive Concerns

Demographic

Changes

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

14

FIGURE 2

4

HR Factors in the SWOT Analysis

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

15

Internal Environmental Analysis


Succession Planning


The process of identifying a plan for the orderly
replacement of key employees.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

16

FIGURE 2

5

Areas of External Environmental Scan

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

17

Global Competitiveness and Strategic HR

Global Framework

Global Legal
and Regulatory
Factors

Offshoring
Operations

Global

Staffing

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

18

FIGURE 2

6

Strategic Approaches to International Staffing

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

19

HR Planning in Mergers and Acquisitions


Cultural Compatibility


The extent to which such factors as decision
-
making
styles, levels of teamwork, information
-
sharing
philosophies, and the formality of the two
organizations are similar.


HR’s Role in Mergers and Acquisitions


Communicating decisions


Revising the organization structure


Merging HR activities

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

20

FIGURE 2

7

HR Activities during Mergers and Acquisitions

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

21

Key Factors in Cultural Fit

Degree of internal
integration

Autonomy

Adaptability

Employee trust

Diversity

Cultural Fit

in Mergers and
Acquisitions

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

22

Changing the Organizational Culture

Culture

Define the desired
behaviors

Deploy role

models

Provide clear and
consistent messages

Provide meaningful
incentives

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

23

Managing a Talent Surplus

Reduction in Work Hours
or Compensation

Attrition and Hiring
Freezes

Voluntary Separation
Programs

Workforce Downsizing

Workforce
Reductions

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

24

Legal Considerations

for Workforce Reductions

Workforce
Adjustments

Severance
benefits

COBRA

coverage

OWBPA

Warn

Act

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

25

Managing a Talent Shortage

Use

overtime

Implement
alternative work
arrangements

Outsource

work

Bring back

recent retirees

Use contingent
workers

Reduce

turnover

Tactics to

Reduce

a Talent

Shortage

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

26

FIGURE 2

8

Managing Talent Supply Imbalances

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

27

Technology Challenges

Effects on Work and
Organizations

Effects on
Communication

Effects on Work
Processes

Effects on

HR Activities

Technology

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

28

FIGURE 2

9

Factors Involved in Proper Monitoring of Employee E
-
Mail

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

29

Measuring Effectiveness of HR Initiatives


HR Metrics


Specific measures tied to HR performance indicators.


Development and use of metrics that can better
demonstrate HR’s value and track its performance.


Characteristics of good HR metrics:


Are accurate.


Are linked to strategic and operational objectives.


Have clearly understood calculations.


Meet information needs.


Can be compared internally
and
externally
.


Can be used to drive HR management efforts.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

30

FIGURE 2

10

Key HR Metrics

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

31

HR and Benchmarking


Benchmarking


Comparing specific measures of performance to an
industry standard or best practices in other “best
-
in
-
class” organizations.


Common Benchmarks


Total compensation as a percentage of net income
before taxes


Percent of management positions filled internally


Dollar sales per employee


Benefits as a percentage of payroll cost

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

32

HR and the Balanced Scorecard


The Balanced Scorecard


Uses a diverse set of performance measures to align
performance efforts with organizational strategy.


Avoids a limited focus on financial measures by
focusing on long
-
term drivers of performance and
organizational sustainability.


Requires spending considerable time and effort to
identify the appropriate HR measures and how they
tie to strategic organizational success.


Address three elements

accountability, validity, and
actionable results.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

33

FIGURE 2

11

Balanced Scorecard Framework

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

34

Human Capital Effectiveness Measures


Return on Investment (ROI)


Shows the value of investments in HR activities.

A

= Operating costs for a new or enhance system for the time period

B

= One
-
time cost of acquisition and implementation

C

= Value of gains from productivity improvements for the time period

B


A
C




ROI
© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

35

Other Effectiveness Measures

Human capital value
added (HCVA)

Human capital return on
investment (HCROI)

Human economic value
added (HEVA)

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

2

36

Assessing HR Effectiveness


HR Audit


A formal research effort that evaluates the current
state of HR management in an organization


Audit areas:


Staffing


Compensation


Health and safety


Legal compliance


Administrative processes and recordkeeping


Employee retention


Benefits