Riu Hotels and Resorts

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8 Νοε 2013 (πριν από 3 χρόνια και 10 μήνες)

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Riu Hotels and Resorts

Sustainable Solutions





Mission Statement


Sustainable solutions is committed to
working with hotels & resorts to provide
insights to ensure that the environment is
preserved, culture is maintained,
employee’s needs are met and sustainable
development takes place.

How


Organize


Plan


Act


Implement


Continually Assess


Innovate


Overview of Industry


There is a lot of room for improvement in
tourism sector when it comes to meeting the
regulations
, operations, human resources

and environmental compliance.


Best practices of sustainability will be
implemented into the Riu Hotels: Green
Globe 21, Fairmont Hotels as a model and
various case studies.

Green Globe 21



SECTION 1. Environmental and Social
Sustainability Policy


SECTION 2. Legislative Framework


SECTION 3. Environmental and Social
Sustainability Performance


SECTION 4. Environmental Management System


SECTION 5. Consultation and Communication


Human Resources:

“We have a strong focus in
fostering creative training and
work for our employees through
research of the best practices of
the industry and adopting
sustainable practices to
encompass all stakeholders in our
decision making process”


Implement training and programs that
consider the local community and
environment


Environmental education and ecological
training for staff


Excursions into the local community


Hiring members of the host community


Green Globe 21


provides
framework to benchmark social
performance


measure
s

and monitor
s

performance
to achieve
c
certification


performances based on sustainable social activity
and social outcomes for tourism operations.


communicates their
goals

to employees, customers
and suppliers of products and services to the
organization


(Green Globe Limited, 2003).


Fairmont as model

“To offer our guests the best in hospitality and service, we
first need to offer our employees the best. At Fairmont
Hotels & Resorts, you'll find outstanding opportunities,
training, career development, recognition and
rewards.”(Fairmont Hotels and Resorts, 2006).


incentive programs and rewards


room for growth and adopting several other means to
contribute to increased employee morale and in turn
productivity.


F
ound that the number one reason employees stay at the
Fairmont Hotels and resorts was because they were proud
to be associated with them (Fairmont Hotels and Resorts,
2006).


Culture & Green Team Incentive
Program


E
co
-
initiatives


Addresses

challenges in waste and water
management, energy conservation and
purchasing.


U
sed the Fairmont as a model

Shift to sustainability


enhance the services, value, satisfaction level and financial
result of the Riu Hotels and Resorts.


continue to use efficient training program that already
exist.


m
aintain staff loyalty by continually working as a team


I
ncentive programs


promotions and room for growth within the company


guest involvement


increase employee morale and productivity


consider the local community
,
guests a
nd other
stakeholders
in

help
ing to
sustain the community and environment.


Marketing


Marketing Process
-

‘analysis, planning,
implementation, and control’ of marketing


Analysing
-

Society becoming more
environmentally friendly.


New environmental practices leads to larger
market share.


Product differentiation


Partnerships: Environmental agencies (ex.
Eco
-
club)


Promotion through internet sites: Expedia
and Google


Television ads


Promotions for environmental programs
within the hotel


Promoting environmental programs on the
website


Pamphlets inside each of the rooms


Green Globe 21


Eco
-
tax of $3

Operations


Energy Management



Waste Management



Water Management



Finance

“Short term loss, for a long term
gain”


Costs


low flush toilets


water savers on taps/showers


organic soaps/ biodegradable soaps


Initial staff training


energy
-
efficient compact fluorescent bulbs


High
-
efficiency air
-
conditioners.


sub meters to aid in detection and repair of water leaks,


low
-
pressure sprinkler systems, and trigger nozzles on
water hoses.


Green Globe 21 Certification


Benefits (cost reductions)


Example:
Stats from EAST (a consulting company) when
they implemented some of the things were planning to do


Energy use was reduced by 12% per guest night.


Reduced 1,665,000 kWh of electricity


Used 160,000 L less liquid propane gas


Reduced water consumption by 50,000,000 gal.


Reduced carbon dioxide emissions by 2,140 tons
per year.


estimated annual
savings of US$333,000.

Other areas we plan to see benefits from:


reduced staff turnover (training less often)


environmental benefits


local community benefits (destination
remains sustained)


Consumer benefits (tourist destination
remains sustained, and nice to come back to
in years to come)


Where to get the money from?

-

Eco
-
tax (take a per cent of the eco tax and put it
towards becoming Green Globe certified, water
saving taps, low flush toilets, etc.)

-

Partnerships

-

Local government (this is beneficial to the
destination as well, it saves their environment)

Law


Green Globe 21
goes

beyond meeting
compliance and effectively sustain
s

their
resources


equal standards to each country based on
the best practices of regulation that exist
within certain countries
.

Section 2: The Legislative
Framework


The

organisation

shall
:



2
.
1

Maintain

current

and

document

relevant

environmental,

public

and

occupational

health

and

safety,

hygiene

and

employment

legislation,

and

other

requirements

to

which

the

organisation

is

obliged

to

adhere
.



2
.
2

Commit

to

compliance

with

the

relevant

legislation

and

other

requirements

to

which

it

is

obliged

to

adhere
.



2.3
Comply with any special guide developed by
Green Globe

Sustainable Regulations


workers protection and entitlements


incentives to employees to help in
regulatory movements


assessment published on website so that it is
easily accessible to the public and other
businesses.


Ethics


Understanding and promotion of ethical
values is the foundation of responsible
tourism


Green Globe and Ethics


Implement a new program to allow guests
to further educate themselves on the cultural
and practices and traditions of the area

Information & Communication


Riu PartnerClub


Green Globe & Information, Communication


Establish an online partnership with
environmental agencies


Ex. Reef Relief


Section on website to offer customers how they
can travel ‘Green’


Based on section from Fairmont Hotels website

Time Line


Year One Goals


To have 10% of the Riu hotels & resorts become
Green Globe affiliates


Put recycling bins in all hotel rooms


Recycling bins and compost bins in kitchen


Planning of Green Team


Implement a $3 eco
-
tax


Shampoo dispensers


Change light bulbs to energy
-
efficient compact
fluorescent bulbs

Year Two Goals


To have 20% more become Green Globe affiliates


Implement water savers on taps and showers


Form partnerships with environmental agencies


Human Resources training programs


Use recycled note paper and paper towels


Implementing of Green Teams


Year Three Goals


To use organic biodegradable chemicals


Low flush toilets


Replace air conditioners for new high
efficiency ones


Low pressure sprinkler systems


To have 25% more hotels & resorts become
Green Globe affiliates


“Sustainable solutions, bringing sustainability
to a hotel near you.”