FileNet / IBM Template for EMEA

triangledriprockInternet και Εφαρμογές Web

7 Αυγ 2012 (πριν από 5 χρόνια και 13 μέρες)

311 εμφανίσεις

GoPro

Ltd.


The company


Software company


ISV


Office in Sofia


Founded in 1993


Extensive partner network in Europe


Cooperation with IBM since 1996



The
GoPro

solution


Is a
document
-
, process
-

and customer relationship management solution


Self Service portal (
eGovernment
)


Out of the box solution


But

flexible

configuration

and

customisation


15 years of experience in developing solutions for the public and private
sector



The Market


65 % central / local government


35 % Private business


Over 500 Organizations



Awards


Most innovative company in Iceland


IMARK “Marketing company of the year”


PC World Iceland’s “IT company of the year”


Lotus Beacon Award more often that any other company


8
awards including:


“Europe’s Best Web Solutions”


Lotus Europe Award for best
eGovernment

solution


Best e
-
Business and e
-
doc Solution


“IT company of the year”


Computer Association Iceland


Europe’s 500 fastest growing companies list


AIIM Award “The 3 best”
eDocument
-
solutions in Europe


President of Iceland export award 2001


Euro cities


best portal in Europe 2003


Best
eGovernment

solution in Europe finalist


European
Commission 2004


United Nations, World Summit Award (WSA) finalist 2005


The Best in Showcase Award winner at
Lotusphere

2008


The most innovative sw solution for IBM Lotus 2008


Common challenges


Document chaos


Driven by individuals and through email


Contracts lost, No context other than the
individual memory



Email chaos


Important emails reside in the inbox


The cc craze


No control or context



Process chaos


Processes driven through email


Who is responsible?


What is the next step?



Compliance


No templates and no guidelines


No automatic way to comply


Limited transparency



4

Government challenges



Do more for less


More transparency in government


Who did what and at what time?


Clear responsibility


What happens when someone is sick?


Better control need


Deadline management


Better citizen service


Self service


Increased efficiency


Decrease costs



5

What is GoPro solving?

Case Management


Basically any type of
enquiry to an
organisation

can be thought of as a
“case”


Archive rules, metadata, access
control, workflow, deadline
management, workload
management, …


Case management can be
seen as the engine of the
organisation


A well running engine will
allow effective and efficient
quality service delivery

GoPro solution


Cross Platforms

Lotus Domino

P8

GoPro

Lotus Notes

GoPro

WebSphere Portal

GoPro

Module

manager

GoPro

Desktop

Gopro

Mobile

Self Service Portal

SQL


Lotus Domino

Db2

SQL

P8



Feeds from GoPro
in Lotus
Notes.

Possible to get a
view over “My
cases”.

Feeds from GoPro


Telephony Support


Integration with soft phone system.


Call directly from GoPro with the click of a
button: connect to your soft phone or Skype.


Automatically opens notes for phone
conversations.


Send and store SMS messages.


Instant messaging via MSN or Sametime.

Collaborative content and
team services

GoPro and Lotus Quickr

Human workflow and
compliance

Case Template

Case

Document

Workspace

Template

Workspace

Document

Document

Library

Once a case is closed

all relevant documents

are stored in GoPro

New case creates

a workspace

….Tying compliance and collaboration

Documents &
automatic process
steps

GoPro Drag‘n
Drop

Plugin

Module


Simplifies

the

saving

of e
-
mail
.


Possible to drag documents directly into
GoPro.


Searching cases.


Lotus Domino

Db2

CM

P8


Loading




Mashup

example

GoPro Self Service


24/7 service portal


Direct flow of information to
GoPro


Automatically triggering
internal processes


Flow of status and
information to service portal


From a personal portal information
flow directly into GoPro


Status and any published
document in GoPro can be viewed
in the personal GoPro Self Service
portal


Enormous time saving application


Selected documents available to
contact that has access to the
case



Cases can be published to the
contacts private area

NEW!

Short demonstration


Self Service Portal


GoPro in Notes client


GoPro in Websphere Portal client

25

GoPro will help !

Emails in order

Documents in order

Overview of processes




Smarter Government: GoPro for the IRD

Internal Revenue Directorate of Iceland

Challenge: Meeting higher standards at lower cost


Managing a large volume of critical information in

compliance with regulations


Tracking and retrieving information fast and efficiently


Meeting increased service demands


Compliance with regulations on information disclosure



Solution: GoPro from Start to Finish


A fully electronic IRD


GoPro case and process management consolidates

all information


Instant overview of case status


Automated business processes



Benefits: Increased service and operational efficiency


Significant time savings on information search and sharing


Single view of the taxpayer ensures fast, efficient service


Automatic legal deadlines ensure timely processing


Auditing capabilities track case progress and document trails


“GoPro is very valuable to us.
Document
-
, case
-

and contact
management is simpler, accessing
information is easier, and
information security has increased
with traceability and central
storage, not to mention the time
saved when searching for and
retrieving information.”


Bryndís

Steinsson
, document
manager for the IRD

Smarter City: GoPro for Gardabaer

Challenge: Providing full online self service to residents


Provide information about services and events


Increase quality and availability of service


Enhance local democracy and consultation with residents




Solution: Citizen Service Portal with GoPro


Instant "single view of the citizen" in GoPro


Citizen service portal fully integrated with internal

GoPro backend


Applications and service requests transmitted in

electronic form



Benefits: Better service at lower cost


All stakeholders have complete overview of their cases and services


Increased operational transparency and democratic participation


74% of applications and service requests today in electronic format


Able to reduce opening hours by half a day per week


Gardabaer Municipality

Smarter Government: GoPro for the NCB

Challenge: Paying Artists for Intellectual Property


Manage rights to record and distribute music

(CDs, DVDs, internet etc)


Tracking of payments to relevant parties

(artists, industry)


Consolidation of relevant information by artist



Solution: Sharing knowledge is good for business


GoPro case and process management solution


Instant status and queries for customers and members




Benefits: Payback 1 Million Danish kroner annually


Consolidation of all relevant information across formats

(mail, docs, database)


Complete tracking of cases, right at employees fingertips


5% reduction in case handling time, with improved levels

of service

Nordic Copyright Bureau

“With GoPro we can consolidate
all information related to a given
case, whether it
´
s mail,
documents or database
-
content


and it is good business”,


Jette

Langelund
,

Manager of Member Services at
NCB.

Smarter Government: GoPro for MEAC

Estonian Ministry of Economic Affairs and Communications

Challenge: Adopt a digital document register and archives


Comply with the Public Information Act of Estonia


Register and archives must be accessible via the

agency's website


Exchange information between departments




Solution: GoPro portal
-
based document management


Advanced Case Management system enables

digital document control


Digital signatures and portal interface ensure

security and accessibility




Benefits: Improved overview and compliance


Paperless transactions ensure better overview and prevent document loss


Reminders have raised the quality of case transactions


Faster inter
-
departmental
document exchange

Practical solution to REAL business issues

Improved Efficiency

Improved Service

Share and process information across many levels,
departments, agencies and geographies


Deliver ”One contact resolution” and 24*7
accessibility of services


Ensure compliant and consistent service delivery


Enhancing accountability through audit trails that
track how decisions
were made
and why


Strengthening the
government through
improved
access, participation and transparency of
services



Improve transparency


Streamline and automate processes

and
accomplish more with less


Improve internal and inter
-
organisational

collaboration


Avoid repeated data entry


Avoid wasteful paper trails


Real
-
time view of case status and dash board
capabilities


Enhance reporting capabilities for case, client and
program analysis


Automatically triggers workflows, allowing
agencies to react immediately to important events





Thank you and please be in

contact for further information

sveinnh@gopro.net

+354 860 3127

www.gopro.net