regjeringen.no – where Topic Maps and Search ... - TopicMaps.com

thumpinsplishInternet και Εφαρμογές Web

18 Νοε 2013 (πριν από 3 χρόνια και 4 μήνες)

69 εμφανίσεις

1

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK) Startup


regjeringen.no

/ government.no



where Topic Maps and Search govern the User experience


(Marta Prerovska


Head of web section) / Petter Thorsrud


Senior advisor

Departementenes servicesenter / Government Administration Services

Topic Maps 2007


Oslo 21.03.2007

3

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Goals for the presentation


Some background information


Metadata, Topic Maps and Search



and their mutual enhancement


Examples …


Challenges and solutions when handling 280.000
pages of legacy data


Status and success criteria



and hopefully some inspiration for others to

cross the chasm…

4

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Goals for
regjeringen.no
(from Strategy document)

Main goal:


regjeringen.no

should be the Government’s and the Ministries’ main
electronic channel for communication with the public, allowing them to
find information they need, without making personal contact



Partial goals:



To assist in presenting the Government’s political issues


To facilitate the dissemination of information and documents from the
Ministries


to enable public participation in democratic processes


To use technology for two way communication


To provide access to information about decisions and policies that
create the foundation for the citizens’ rights, duties and possibilities


To offer information on activities in the ministries

5

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Target groups


The Public


Professional
external

users (including the Media)


Professional
internal

users


Other target groups will find useful information, but are
not given special priority


All main target groups should be offered navigation

and channels suited to their particular needs and
knowledge level


6

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Odin 2006

7

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Odin
(1995)
2000


2007 (RIP)

Emphasis on the different Ministries


News

and current matters


Ministry/Odin


Documents



Ministry/Odin


Organization/persons



Ministry


Topics



Ministry



Barriers between the Ministries



limited cooperation


The
Government

and the

Prime Minister

hardly visible


Still


considering its age


a
functional and quite impressive site



8

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

regjeringen.no 2007

Emphasis on Topics, the Government/policies
and

the Ministries.

-

Stronger focus on the Portal


Topics



Portal/Ministry


common structure


The Government’s Big Issues



Portal/PMO


News

and current matters


Ministry/Portal



related to
Topics


Documents



Ministry/Portal



related to
Topics


Organization/persons



Ministry



Navigation across Ministry boundaries

(based on Topics)


9

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

The process


Based on Strategy document


Initial focus on concept and user experience


Sufficient time for analysis and iterations in the
concept phase


External experts/consultants involved



Dream team?


Close contact with Ministries


Final result according to goals and expectations

(to a large extent)

10

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

3 parallel areas of development:

Technology

Performance

Topic Maps

Conversion

Databases

CMS

Search and retrieval

Technology choices

Security

Stability

Organization and content

Roles and rights

Topics, keywords, Topic Map

Quality check

Image editing

Support

Publishing

Training

Administration

System Development

User testing

Functionality

Conversion

Database

Availability for all

Search engine

Ease of use

Editor training

Search engine optimization

Structure

Content classification

Reference group

User forum

Open house

WAI standards

Interaction design

Hosting

Hardware

Lines

Text creation, approval routines

Integration

Indexing

Import

Domains

Security

11

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK) Requirements and technology


12

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Metadata as foundation for regjeringen.no


Metadata necessary to handle content, topics and
navigation


Publishing solutions (CMS) had limited possibilities


Possible solution: Add on module for metadata


Advantages of using Standards


Topic Maps



-

This is
not

a “Topic Maps driven” site…

13

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Metadata dimensions
(facets)

handled by the system


Document type


implicit


Topic


explicit

(description of content)


Ownership


implicit


Time



implicit


Status

(Current/expired


transfer to Document Archive)


Language

(additional dimension)


All
relations

between elements handled by
Topic Map

Topics (content) hierarchy


Documents


Org. units



Persons


Speeches/articles


Rules/regulations





14

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Additional requirement:

legacy and future URLs


Old ODIN URLs based on
docKey


Future URLs based on (predictable)
Unique ID


Should link to EPiServer
Page ID


280.000 web pages

30.000 “documents”


http://odin.dep.no/fad/norsk/dok/regpubl/stmeld/
071001
-
040002


http://www.regjeringen.no/id/
STM200520060026000DDDEPIS

http://www.regjeringen.no/nb/dep/fad/dok/regpubl/stmeld/20052006/Stmeld
-
nr
-
26
-
2005
-
2006
-
.html?id=
201024


15

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

CMS


Search Engine


Topic Map Engine

EPiServer


FAST

TM Core

Commercial, stable and supported products. Off the shelf solutions (??)

16

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

EPiServer functionality


Content creation and editing


Handling of implicit metadata


Presentation


Rights, scheduling, alerts …


Common interface for other components

17

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

FAST functionality


Free text search


Configured search


lists


Navigators for all search pages


Support for classification of content (?)

18

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

TM Core functionality


Base for Topics navigation


Handles all associations and relations
between elements


Handles URLs and IDs for legacy data and
new documents


19

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Principles for Topics structure

Topics: 400 +

Keywords: 3000 +


20

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK) Now


some examples


21

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007



Search for
personvern

(privacy)

Example: search for Personvern

22

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: search result


Appears to be an
authoritative
document on the
topic
Personvern

23

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007


Selected article on
Personvern


Topic page about
Personvern



Email alerts,

topic search



Topic navigation,
associated laws/reg.,
useful links,

external units,
contact info

Example: topic page Personvern


24

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007


External unit


responsible for the
topic

Example: article about Personvern


25

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Datatilsynet about/link
to

About
Datatilsynet

-

with contact info and link to site

26

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Back to Personvern


Topic
search for Stortingsmelding



Search for
Stortingsmelding

27

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Search result
-

St.meld. 17


28

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: St.meld. Language versions


Language versions

29

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007


Search for
personvern


in the report

Example: Search in St.meld

30

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007


Chapter on
personvern

Example: Search results in document


31

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007


Note contextual
navigation in

complex document

Example: Chapter in the Report



So far so good


but
is this
all
?



Maybe we ’ll find
something important
on the Ministry’s front
page?

32

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Ministry front page



Special section on
Information society
for all

33

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Special section on The
information society for all



Chapter on
Personvern…

34

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Example: Chapter on Personvern



Enough ??

35

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK) : Metadata classification
supported by search/semantic analysis


36

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Metadata dimensions handled by the system


Document type


implicit


Topic


explicit

(description of content)


Ownership


implicit


Time



implicit


Status

(Current/expired


transfer to Document Archive)


Language

(additional dimension)


All
relations

between elements handled by
Topic Map

Topics (content) hierarchy


Documents


Org. units



Persons


Speeches/articles


Rules/regulations





37

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Metadata are fine


but who wants to handle them?

Crucial to focus on the

user experience



for
end users
and for

authors/editors


End users

want alternative navigation forms, context
sensitive, relevant links to Topics and Documents


based on metadata (but they don’t know it…)


Authors/editors

must add metadata


unwanted task


Implicit or automatic classification is preferred


Editor support: semantic analysis to suggest topics


Import: automatic classification

38

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Automatic classification of content


Intentions

Topic (and Keyword) classification of legacy data and
new content

Two intentions:


Auto classification of import (AutoClassify)


Classification suggestions when publishing new content
(AutoSuggest)

Process:


Describe algorithms


Gather training set of documents


Tuning mechanisms


Evaluation of results


Repeat iterations


Reconsider algorithms?

39

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Automatic classification of content


Challenges


Document training sets of sufficient quality


Sufficient quantity


Representative documents


Documents covering multiple topics


Large documents contain text about “everything”



Top level Topics are very generic



not suitable for auto classification


Keywords are not included


yet


No aid for adding associations


Quality of algorithms


Search engine’s “intelligence”

40

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Automatic classification of content


status

Big, hairy goals:


To classify all content by Keyword and Topic


automatically on import, support on creation


Results at launch:


Topics are autoclassified


but not with sufficient
quality (results are not shown)


Publishing support is of insufficient quality


and has
no user interface


Keywords have not been implemented


But we’re not giving up!

41

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK): Results


42

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Results


regjeringen.no February 2007 (1)

User experience


Vastly improved Search


Stemming, synonyms, navigators


Alternative navigation


Left menu, global, URL, right side navigation:

Topics, associations, other…


Navigation in long/complex documents


WAI compliance improved


Visual appearance


All user groups find an enhanced experience

43

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Results


regjeringen.no February 2007 (2)

Content


New content created around Topics


Old and new content is classified / tagged


More focus on politics and news


More images, pictures


Content available/visible across Ministry borders


All target groups find useful information


44

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Results


regjeringen.no February 2007 (3)

Organization


people


200+ authors and editors are using the system


and
getting the job done


Committed and demanding


and happy


users


Training and support from central staff


Information


participation


commitment


training


documentation


support
throughout the process



45

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Results


regjeringen.no February 2007 (4)

Technology


systems development


Stable system


still a few bugs


User friendly


for all involved parties


Technology base for other systems


Intranets for Ministries


Existing portals and applications


will be ported



Plans for enhancements and further development



The system will never be complete and finished!

46

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Crossing the Chasm

Adoption of Innovations
C
h
a
s
m
34%
Early
majority
Time of adoption of innovations
34%
Late
majority
16%
Laggards
2.5%
Innovators
Early
adopters
13.5%
Source:
mhtml:http://faculty.msb.edu/homak/HomaHelpSite/slides/Crossing%20the%20Chasm%20553
-
06.mht!CrossingtheChasm553
-
06_files/frame.ht
m

/ Ken Homa


Geoffrey A Moore
-

Steve Pepper

47

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

Success factors


Clear strategy


Involvement and commitment of users


Sufficient time for concept development and
specification work


Mature technology (?)


Domain knowledge


Dream team


Enthusiasm and lots of hard work!


Thank you for

your attention!


marta.prerovska@dss.dep.no

petter.thorsrud@dss.dep.no

49

DEPARTEMENTENES SERVICESENTER

regjeringen.no


where Topic Maps and Search govern the user experience.
Topic Maps 2007


Oslo 21.03.2007

(BLANK) End