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30 Ιουλ 2012 (πριν από 5 χρόνια και 21 μέρες)

319 εμφανίσεις

1

Lotus Connections Customer Use Cases

The following are stories from early customer engagements. They
were created to help people understand the many ways that Lotus
Connections can deliver business value to many different
industries.

Each of them contain speaker notes that provide greater detail on
the customer’s pain points, the solution and the benefits of the
solutions.

These are not customer references at this point so they have been
generalized. Hopefully, we will obtain customer approval in the
future to turn them into named customer reference accounts.

2

Lotus Connections Bridges People and Information

Over 320,000 IBMers work in a highly
global and mobile environment. They
suffer from
information overload

in their
jobs yet
lack visibility

to identify overlap,
related work, and expertise within IBM.

Challenge



Create networks of people despite global and mobile boundaries



Link people to experts quickly to increase the likelihood of project success



Increase the pace of innovation within the company, harnessing the
knowledge of employees to improve processes and products, reducing
overlap in work efforts of teams

Business
Value

Lotus Connections was born from IBM’s own need to address these
challenges. IBMers can search for others based on skills, geography & more.
They can identify related people, projects, & expertise as well as find & track
current topics or experts. They can also work collaboratively in informal &
reusable activities. Finally, they can reduce global boundaries & discover
colleagues in Communities.

Solution

3

Lotus Connections Drives Innovative Product Development

In order to grow the business faster,
they needed a faster way to develop and
evaluate new services concepts and
business models.

Challenge


Increase the number of new services using communities of customers &
partners


Accelerate the evaluation of new service concepts and therefore be faster to
market


Grow market share and revenue through differentiated services and
business models

Business
Value

Deployed a Innovation Factory portal application that utilized the social
software services of Lotus Connections to include communities of employees,
customers and partners in the development and evaluation of new Telcom
services.

Solution

Global

Telecommunications

Firm

4

Lotus Connections Drives Employee Productivity

Needed a faster way for individuals to
find each other and the information they
need to collaborate, innovate, and meet
business objectives

Challenge


Work is accomplished with the best people and information


Communities thrive and grow with new members and new ideas that lead
to innovation


New, inexperienced professionals find the organization’s “wisdom
holders” and learn from them before they retire

Business
Value

Piloted Unified Workplace, a set of highly integrated team collaboration and
social computing tools and templates that make it easy for individuals to find
the right people and information

Solution

Global Diversified

Technology Company

5

Lotus Connections Accelerates Project Execution

Needed to improve productivity when
working with contractors and partners
across the US on education curriculums.

Challenge


Built strong relationships across several art archival and preservation
organizations


Improved communication and status tracking of projects


Accelerated the delivery of education curriculums created by a
disconnected teams

Business
Value

Using the Activities component of Lotus Connections so their entire network
of employees, partners and customers can collaborate on the execution of
projects.

Solution

Small Non
-
Profit

Arts Organization

6

Lotus Connections Helps Deliver Expertise To Customers

No easy way to find, learn from and work with
experts across the company

Re
-
inventing the wheel again and again

Challenge



Improving the efficiency of key revenue generating employees



Increase customer satisfaction with faster service



Raising the reach and impact of their subject
-
matter experts

Business
Value

Corporate white pages directory that allows employees to quickly find expertise in
different markets, technology and financial services. Blogs, bookmarks and
communities services are used so employees can share knowledge and get feedback
from experts. Also, employees are using Activities to execute key deliverables faster

Solution

Global Financial

Services Firm

7

Lotus Connections Improves Call Center Productivity

Want to improve employee productivity by
delivering the best user experience, increase
operational excellence, and foster innovation
between teams

Challenge



Increase communication and coordination of projects between teams



Reduce time required to find the correct people with the right expertise



Improve collective intelligence of organization by sharing experiences

Business
Value

Deployed enterprise wide implementation of the 5 social software services of Lotus
Connections. Focused on enabling users to become more productive by working
smarter and finding information


one key area was transfer of knowledge between
engineering and call center staff.

Solution

Network and

Communications

Provider

8

Lotus Connections Drives Cross
-
Organizational Collaboration

Professional Services companies rely on the
strength of their intellectual capital and
collaborative capabilities of their employees. This
firm was looking for tools that foster innovation and
improve organizational collaboration.

Challenge



Connections has great synergy when rolled out within a B2E Intranet



Connections will distinguish the new Intranet app as adding value to end users



Substantially improve collaborative capabilities with completely integrated solution

Business
Value

Positioned a long term messaging and collaboration strategy which included
Connections, Notes 8 and Expeditor. Solution focused on placing more power and
independence for each employee to accomplish their tasks and improve participation
in the creative process throughout the organization.

Solution

Global Accounting

& Consulting Firm

9

Lotus Connections Links Employees of a Global Manufacturer

Global manufacturer couldn’t easily find
expertise and people across business
functions. Company was also burdened
with a costly, custom coded employee
directory which was difficult to enhance.

Challenge


Reduce TCO by leveraging a packaged solution versus rewriting the custom
coded employee directory to add new functionality


Improve cross functional and cross
-
geography communication and
collaboration

Business
Value

Deploying a solution which will use the profiles and social bookmarking
services of Lotus Connections to improve the identification of experts and
critical business content regardless of geography, business function, or
management chain.

Solution

Global Automobile
Manufacturer

10

Lotus Connections Breaks Down Organization Barriers

In order to improve knowledge sharing,
innovation & integrate consortium
operations, they needed to break the
email barrier & find a better way to
collaborate & innovate across consortium
member organizations.

Challenge


Improve cross consortium communication and collaboration among a
diverse group of members to more effectively execute projects


Evolve collaboration best practices for network centric military
environments


Improve consortium’s ability to brainstorm and execute on new ideas

Business
Value

Deployed a collaboration and innovation environment that utilizes the social
software services of Lotus Connections to include technical, strategy, and
advisory communities of consortium members from a diverse set of
government and industry organizations.

Solution

Global Defense

Industry Consortium

11

Lotus Connections Captures Critical Expertise

Due to an increase in retiring employees,
they needed a better way to capture
mission critical knowledge from experts
and improve efficiency with both internal
and outside agencies.

Challenge


Capture mission critical knowledge and nurture expertise


Improve cross agency communication and collaboration


Improve responsiveness of employees to Citizen and customer needs

Business
Value

Deployed a collaboration and innovation environment that utilizes the social
software services of Lotus Connections to include communities of employees,
customers and partners associated with USA federal government agencies.

Solution

Consortium of US
federal

agencies