Vision and Scope Document

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Vision and Scope Document

for

FNOL On the Go iPhone
Application

Version 1.0 approved

Prepared by

Abraham Rojo, Harsh Upadyay, Hiba Al
-
Quasi


Gannon University, Requirement Engineering

10/17/2011

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
ii


Table of Contents


Table of Contents

................................
................................
................................
................

ii

Revision History

................................
................................
................................
.................

ii

1.

Introduction

................................
................................
................................
...................

1

1.1.

Purpose

................................
................................
................................
..................

1

1.2.

Product Overview

................................
................................
................................
..

1

1.3.

References

................................
................................
................................
.............

1

2.

User Description

................................
................................
................................
...........

2

2.1.

User/Market demographics

................................
................................
....................

2

2.2.

User Profiles

................................
................................
................................
..........

2

2.3.

User Environment

................................
................................
................................
..

2

2.4.

Key User Needs

................................
................................
................................
.....

2

2.5.

Alternatives and Competition

................................
................................
................

2

3.

Product Overview

................................
................................
................................
.........

3

3.1.

Product Perspective

................................
................................
...............................

3

3.2.

Product position Statement

................................
................................
....................

4

3.3.

Summary of capabilities

................................
................................
.....................

4

3.4.

Assumption and dependencies

................................
................................
...............

5

3.5.

Cost and pricing

................................
................................
................................
.....

5

4.

Feature Attributes
................................
................................
................................
..........

5

5.

Product Features
................................
................................
................................
............

5

5.1.

Feature 1

................................
................................
................................
................

5

5.2.

Feature 2

................................
................................
................................
................

5

6.

Use Cases

................................
................................
................................
......................

5

7.

Other project Requirements

................................
................................
..........................

7

7.1.

Application Standards
................................
................................
............................

7

7.1.1

Data Requirements

................................
................................
.......................

7

7.2.

System Requirements

................................
................................
............................

7

7.3.

Licensing security and Installation

................................
................................
........

8

7.4.

Performance requirements

................................
................................
.....................

8

8.

Documentation requirements

................................
................................
........................

8

8.1.

User Manual

................................
................................
................................
..........

8

8.2.

Online Help
................................
................................
................................
............

8

8.3.

Installation Guide

................................
................................
................................
..

8

9.

Glossary

................................
................................
................................
........................

8





Revision History



Name

Date

Reason For Changes

Version

Abraham Rojo

10/17/11

Initial Draft

V1

Hiba Al
-
Quasi

10/17/11

Added

V1

Hasrh Upadhyay

10/17/11

Added

V1

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
1


1.

Introduction

Our Vision

To be the preeminent mobile device application development and business capability
service company for Financial services companies by delivering the highest level of service and
protection through full
-
service mobile application development for the iPho
ne, iPad, Android,
and Mobile Web. With dedicated specialists on each platform and a team of designers
championing the end user, our in
-
house app development process is engineered to be seamless,
scalable, and lightning fast.

1.1.

Purpose

The purpose of this v
ision document is to collect, analyze and define high
-
level use needs and
features of the FNOL on the Go iPhone application.


1.2.

Product Overview

With the free FNOL on the Go App for iPhone, iPad® and iPod touch®, a variety of information
and services

includ
ing claims reporting

are just a touch away. So wherever you are, you can
connect with your auto insurer quickly.

Here are just a few of the things you can do with the FNOL on the Go App for iPhone:



Find a local agent.



Report a claim and submit photos

of the damage to your vehicle.



Locate a Service Center.



Get emergency service, if you have our Roadside Assistance coverage.



Get safety tips and roadside how
-
to's.


1.3.

References








Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
2




2.

User Description

2.1.

User/Market demographics

This product
would have the capabilities to inform the insurance companies the exact accidental
description as soon as the incident has occurred. The customers have to fill the required
information and submit to the insurance carrier.

The product also enhance the Vehic
le owner’s
and drivers experience by providing several useful services on your finger tips On the Go

2.2.

User Profiles

The user of the application is the person who has insurance policy and has this application in
his/her Smartphone. The policy holders have t
o get the app from the app store and the insurance
company will provide them the unique activation code
so they can use the application to
interface with their insurance company in real time upon a loss event

2.3.

User Environment

Basically the working enviro
nment for this app is when accident has occur and person has to
provide the information for example how incident has occur and provide the

details and
photos
of the incident by using their Smartphone (iPhone)
. The application is also useful while driving
by providing free services unrelated to loss event

2.4.

Key User Needs




Policyholder providing loss event details

to the insurance carrier
with
the necessary
information in real
-
time




Policyholder receiving the acknowledgement and claims number from the insuran
ce
company upon receiving the loss event details




Policyholder accessing the status of an active claim




Policyholder and Driver accessing useful services while on the road

2.5.

Alternatives and Competition


The alternatives and Completions are listed below





Some of the major insurance carriers in North America have developed their own iPhone
application and continuously improving the application performance could be a potential
loss market for the product




The competition from strategic implementation partner
s and technology resource
providers could enable the possibility of having insurance companies developing their
own iPhone application to offer similar services




Similar less matured product in the market could raise a stiff competition by improving
their

product.

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
3





3.

Product Overview


3.1.

P
roduct Perspective











































Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
4







3.2.

Product position Statement


For

Nationa
l and regional NAIC accredited a
uto
insurers and their customers

Who

Doesn’t have skilled resources , time or
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already installed on your customer’s cell phone
敮慢l攠
yo甠uo⁲敳灯n搠do⁴ 攠e湣r敡si湧⁤ m慮搠df
taking insurance needs of a policy holder “on the
go”

啮rike

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灲潤畣琠

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扵sin敳s

3.3.

Summary of capabilities

Policyholder/Driver
benefit

Supporting feature

Enable the customer to record the claims details as
fast as at the incident
location real
-
time

The real
-
time loss event capture application (FNOL
on the Go) is installed on the mobile phone

Can attach the pictures and relevant details to the
claims records faster and accurate

The interface will provide several prefilled
information and provide the ability to attached the
pictures to the claim record

The ability of locating and capturing the exact
location of the accident immediately.

The application will access the
GPS in real time to
locate and capture the incident loca
tion while
entering a claim record

Faster and accurate emergency call facility

The application would enable search and direct call
for 911 , service locations , towing services etc..

Completely secured private information

The ability of locating and capt
uring the exact
location of the
accident immediately
..



Insurance Company

benefit

Supporting feature

Reduce time to market for mobile application

Already built, tested and added to the app store

No need to procure the skilled recourses to
develop the iPhone app

The application is available to subscribe and
customized by the application provider

No need for support and Maintenance team

The application maintenance is done by
application/service

provider

More accurate real
-
time information of the claims

Real
-
time mobile interface with complete details
including pictures attached

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
5






3.4.

Assumption and dependencies

3.5.

Cost and pricing




4.

Feature Attributes


Status: The project for making this
application is proposed and approved.


Priority: This product is critically important as the current free application is already in the
market and has been used by several iPhone customers. Adding the claim recording feature will
potentially attract many i
nsurance companies and increase a new market for revenue generation


Effort: The effort to make this medium and the resources have been identified


Risk: low


Stability: High


Target release: Q4 2011


Assign name: FNOL on the Go




5.

Product Features

5.1.

F
eature

1

5.2.

Feature 2


6.

Use Cases


Actor

Description

Product Management
team

Who maintain the product release plans and
project management

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
6


Development team

The team who develops and maintains the
application

Customers

This is a specific insurance company policy
holder or Smartphone user who had installed
fnol application.

Sales team

This is an actor who works with insurance
company to subscribe the application and
capture their specific requirement

Insurance
providers

This is a company who subscribe fnol
application.

System integrators

This is an actor who integrates an insurance
company application to the fnol.

iPhone/and other
potential mobile
devices

This is an actor where the application will be
installed and be accessed

Claims processing
systems

This is the claims processing systems
for the

subscribed
insurance
companies
.
The claims
system will be interfaced with the fnol
applicati
on in real time during record f
nol
processes

Cell phone providers

The cell phone carriers like Verizon, sprint and
At&T




Actor

Use cases

Product Management
team

Develop product specification



Develop product release plans



Develop product
enhancements



Develop project plans



Capture functional and non functional
requirements



Subscribes the application to app store

Development team

Consume functional and non functional
requirements



Develop and test the application



Deploy
the application to the app store



Maintains and support the application

Customers

down load and install the application



Activate the application for a specific carrier



Use the application for record the first notice of
loss

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
7




Avail the status of a previously entered FNOL

Sales team

Performs demos of the application to the
insurance companies and sell them the
application subscription (Activation code will be
given)

Insurance providers

Subscribes the application service and

get the
unique activation code



Provide claims system's interface details to
record the FNOL



Receive and process the recorded FNOL sent
from the application



Provide the status of the recorded claims

System integrators

Provide the interface requirements to the
development team and work with insurance
companies to enable the real time interface

iPhone/and other
potential mobile
devices

Provides the system specification , software
and hardware requirement for a specifi
c
version of the mobile device





Claims processes sing
systems

Receives the information sent from fnol
application



Provides the acknowledgements for the
received FNOL



Provides status for an active claim

Cell phone providers

Provide real
-
time
connectivity



Provide accurate location using GPS capability



Enable direct call feature from the app



7.

Other project

Requirements

7.1.

Application
Standards

7.1.1

Data Requirements


Refer wiki







7.2.

System
Requirements

Refer wiki

Vision and Scope for FNOL on the GO iPhone Application Initial Launch


Page
8


7.3.

Licensing security and
Installation

Refer wiki

7.4.

Performance requirements

Refer wiki





8.

Documentation

requirements

8.1.

User Manual

8.2.

Online Help

8.3.

Installation Guide


9.

Glossary