120514_About Us Telescope ... - evitherm

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15 Νοε 2013 (πριν από 4 χρόνια και 7 μήνες)

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About Us

Telescope House (Broadhurst Clarkson & Fuller Ltd) are completely dedicated to your total satisfaction. If
you have any suggestions or comments please email us using the contact us link on the store page.

Telescope House, 2 New Buildings,
Newchapel Road, Lingfield, Surrey RH7 6BA

Phone: 01342 837 610

Email: sales@telescopehouse.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you
wish to buy into the shopping cart. After you have f
inished your selection, click on 'Checkout' and you will be asked for
a few details that we need to be able to complete the order.

You can select from the payment options to call us with your card details if you prefer. We accept Visa, Switch,
Maestro, Ma
stercard and PayPal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a
contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we
you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have
inadvertently under
priced goods, or we are no longer able to supply a particular product for some reason. In the case
of a change of

price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

In stock orders are shipped the same working day if we receive the order before 3PM. You
will be notified at the time of order by email (online orders)

or by telephone (mail orders) if your item is backordered.
Goods under a value of £70 are sent via Royal Mail, goods over this value or those too large for ordinary mail are
shipped via insured courier. Goods sent via courier require a signature or are ca
rded for the customer to arrange
collection from the closest depot or re delivery. All delivery times are subject to change but every effort is made to
deliver as specified. Please note: Courier deliveries outside the UK mainland are chargeable, we will co
ntact you and
quote prior to processing your order.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 1 business day .
In the case of smaller post items please allow 5 working days for delivery. Please note: W
e do not export.

Back Orders

If your item is not in stock, we will cancel the order and refund your payment. You will always be
emailed with the option to backorder the item if you are happy to wait. Backordered goods remain uncharged until in

Tax Charges

For orders made from the UK or the European Union, 20.0% VAT is included. All other orders are VAT

Credit Card Security

When the order is placed at our website, card numbers are encrypted using 128 bit
encryption. We do not have access to your card details as they remain encrypted throughout the entire transaction
process. They are not held or recorded by us even after tak
ing a telephone order confirmation.


We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you wish
to return goods please contact us within the 7 days to obtain a returns number. All return carriage char
ges are the
responsibility of the customer with unwanted purchases.

Binoculars are covered for manufacturing faults for the entire warranty period, collimation issues resulting from
impacts cannot be covered and therefore it is strongly recommended that t
hey are checked for this by the customer
within seven days of receiving the goods. After the seven day period we are unable to replace or refund binoculars for
collimation issues.

Please note that specifications and images may differ from time to time and

can be changed without prior notice.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on

Terms and Conditions


01342 837 610 or write
to us at Telescope House, 2 New Buildings, Newchapel Road, Lingfield, Surrey RH7 6BA

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed
as part of the order fulfilment. In this case, the thi
rd party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses
if the address book is used and to store your details if you se
lect the 'Remember Me' Option. They are also used after
you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet
Options | Privacy' and selecting to block cookies. If you turn off cookies, you w
ill be unable to place orders or benefit
from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third
parties for
goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be
found at


We can only accept cancellations for orders via email, fax or in writing to ensure your details are secure, a telephone
call is not notice of cancellation.

You have seven working days to cancel from conclusion of the contract. In all cases the go
ods must be returned at the
cost of the purchaser and reasonable care taken to keep the product in good condition. All packaging and manuals
must be included in order to qualify for a refund. We will always refund in full within thirty days of cancellation
. We are
unable to accept returned books or software once opened unless faulty. Software compatability is the responsibility of
the purchaser.

Return of Faulty Goods

If you have ordered via telephone or online and believe the goods to be faulty please
contact us immediately as many
problems can be resolved easily. In all cases you are required to contact us prior to returning any faulty goods to
obtain a returns number. If the goods are faulty you can return the goods for refund or replacement or indeed

we can
arrange collection of the goods from the delivery address. Faulty goods are inspected by our staff prior to authorisation
of any refunds or exchanges of goods or postage costs.