Generational-Communicationx

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17 Νοε 2013 (πριν από 3 χρόνια και 4 μήνες)

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Generational Communication

*
By 2006, 80 million aging baby boomers totaled one
-
third of the
nations population


in the next decade or so they will retire


*
The
growth rate of the US labor force declined from 2.5% per
year in 1965 to 0% in the
1990’s


*
From
2010 to 2030, the portion of the U.S. population over age
65 will grow four times as much as it did in the last 80
years


*
There will be a 30% shortfall of younger workers, a shortfall that
will persist for 40 years


The Changing Workplace



Identify
four generations in the workplace, and define them by
experiences and events
.



Identify the values system of each generation and how those value
affect motivation and behavior in the workplace



Develop an understanding of how different generations
communicate and how it affect relationships in the workplace.



Determine how your approach may need to change when coaching,
managing and leading employees of different generations



Appreciate and gain respect for what is important to each generation


Overview

*
The events and conditions each of us experience during our
formative years help define who we are and how we view the
world.


*
The generation we grow up in is just
one

of the influences on
adult behavior:

gender, race, religion will also influence our
behavior


*
Caution : Not all generalizations apply


We are

all individuals

Generations at Work

*
Changing demographics


*
Better understanding of it’s impact in the workplace


*
Increase the personal competency in communication and
management


*
Promote teamwork

Why Learn About The Generations?

*
May
impact turnover rates

*
May impact tangible costs (i.e. recruiting, hiring,
training, retention)

*
May impact intangible costs (i.e. morale)

*
May impact grievances and complaints

*
May impact perceptions of fairness and equality


When Generations Fail To
Communicate

*
Traditionalists, Veterans


Born Prior to 1946


*
Baby Boomers




Born 1946
-
1964


*
Generation X, Gen
-
Xers


Born 1965
-
1980


*
Nexters
/
Millennials



Born 1981
-
2002



Generations

*
Great Depression


*
New Deal


*
WW II


*
Korean War


*
Atomic Bomb

Traditionalists

Events & Experiences

Born Prior to 1946

*
Grew

up during wartime, shortages and sense of lack

*
Frugal

*
Hard Work

*
Dedication & Sacrifice

*
Honor / Respect for Rules

*
Duty before fun

Traditionalists

Values

Other Traditionalists

*
Conservative somewhat dressy clothing

*
Neatly trimmed hair

*
Memories
of Marx Brothers, Sinatra, Big Bands, Big Cars

*
TV included Ed Sullivan, Bonanza, Father Knows Best

*
Heroes
include FDR, Superman, Babe Ruth,
Dimaggio
,
Patton, MacArthur

*
Memorabilia include Juke Boxes, Blondie, Lone Ranger,
Charlie McCarthy

*
Civil Rights


*
Space Travel


*
Cold War


*
Sexual Revolution


*
Assassinations

Baby Boomers


Events & Experiences

*
Optimism

*
Team Orientation

*
Loyal

*
Workaholics

*
Like relationships in the workplace

*
Interested in health and wellness

*
Open minded

Baby Boomer

Values

Other Baby Boomer

*
May wear designer glasses, whatever is trendy

*
Longer Hair

*
Designer
Suits

*
Memories of Smothers Brothers, Beatles, Lassie, Drive
In, Mickey Mouse Club

*
TV includes Laugh In, Westerns, Lassie, Mod Squad,
Carson, MASH, Sunday Night Disney

*
Heroes
include John and Jackie Kennedy, MLK, John
Glenn, John Lennon,
Gandi

*
Memorabilia includes fallout shelters, TV dinners, Hula
Hoops, Peace Sign, Poodle Skirts,

*
Fall of Berlin Wall

*
Women’s Liberation

*
Watergate

*
Latchkey Kids

*
Energy Crisis

*
Desert Storm

Generation X


Events & Experiences

*
Self Reliance/Autonomy


*
Diversity


*
Tech Savvy


*
Fun & Informality


*
Pragmatism

Generation X

Values

Other Generational
X’ers

*
May wear functional clothing, have tattoos, any style
hair, naval or nose rings

*
Memories of Tonya Harding, Snoop Doggy Dog,
Beavis & Butthead, Video Games

*
TV includes SNL, Friends, 90210, Cosby,

*
Heroes
include Michael Jordan, Ron Reagan, Magic
Johnson

*
Memorabilia include Brady Bunch, Pet Rocks,
Platform shoes, ET, The Simpsons, Sesame Street,
Cabbage Patch Dolls


*
Oklahoma City


*
School Shootings


*
Technology


*
Clinton/Lewinsky


*
Conservative Values


*
9/11


Nexters
/
Millennials
/Gen

Y

Events & Experiences

*
Optimistic

*
Civic Duty

*
Political

*
Confident

*
Goal Setting is Priority

*
Respect for Diversity

*
Social

Nexter
/
Millennials
/Gen Y

Values

*
Fastest growing segment of the workforce

*
High expectations of self and employers

*
Looking for job security

*
Likely to change careers

*
Important to periodically update skills

*
Seeking employers that focus on development and
training

*
Focus on work
-
life balance

*
Changes
management
styles


Nexters
/
Millenials
/Gen

Y

In
Workplace

Other
Nexter
/
Millennials

*
May wear Retro Clothing, Spiked , bleached or “in style” hair,
Body Piercing

*
Cell phones, IPODs

*
Memories of Goo
-
Goo Dolls, Trench coat Mafia, 9
-
11

*
TV includes Dawson Creek, The WB,
Malcom

in the Middle,
Who wants to be a Millionaire, That 70’s Show

*
Heroes
include NYPD/NYFD,
Parents,
Mother Theresa, Bill
Gates, Mia Hamm, Tiger Woods

*
Memorabilia include, Barney, Teenage Mutant Turtles,
American Girl Dolls, Spice Girls, X
-
Games, Oprah, Rosie


Generations in the Workforce

Traditional

6%

Boomers

41%

Gen X
-
ers

30%

Millenial

23%

Traditionalists

Baby Boomers

Generation X

Generation Y

Work Ethic
and Values

Hard work

Respect authority

Sacrifice

Duty before fun

Adhere to rules

Workaholics

Work efficiently

Crusading causes

Personal fulfillment

Desire quality

Question authority

Eliminate the task

Self
-
reliance

Want structure
and direction

Skeptical

What’s next

Multitasking

Tenacity

Entrepreneurial

Tolerant

Goal oriented

Work is…..

An obligation

An exciting
adventure

A difficult
challenge

A contract

A means to an
end

Fulfillment

Leadership
style

Directive

Command
-
and
-
control

Consensual

Collegial

Everyone is the
same
Challenges others
Asks why

*TBD

Interactive
style

Individual

Team player

Loves meetings

Entrepreneur

Participative

Workplace Characteristics

Workplace Characteristics (Cont.)

Traditionalists

Baby Boomers

Generation X

Generation Y

Communications

Formal

Memo

In person

Direct

Immediate

E
-
mail

Voice mail


Feedback and
Rewards


No news is
good news

Satisfaction in a
job well done

Don’t appreciate
it

Money

Title recognition

Sorry to
interrupt, but
how am I
doing?

Freedom is the
best reward

Whenever I want
it, at the push of a
button

Meaningful work

Messages that
Motivate

Your experience
is respected

You are valued

You are needed

Do it your way

Forget the
rules

You will work with
other bright,
creative people

Work and Family
Life

Ne’er the twain
shall meet

No balance

Work to live

Balance

Balance

*
Formal rather than informal

*
Face to face, not text or email

*
Honor
the chain of command

*
Offer them job
security

*
Traditional recognition; plaques, photos

Messages

*
“Your experience is respected here”

*
“Loyalty is valued and rewarded”


Workplace & communication
strategies to use with
Traditionalists

*
State objectives and desired results of the team

*
Choose face
-
to
-
face conversations

*
Give them your full attention

*
Love pep talks

*
Recognition with wide public profile like a company
newsletter

Messages

*
“You are valued”

*
“Your contributions are important to our success”


Workplace & communication
strategies for communicating with
Baby Boomers

*
Get
to the point

*
Use
e
-
mail

*
Tell them what needs to be done, not how

*
Give them multiple task, let them prioritize

*
Lighten
up

*
Regular, honest feedback

*
Informal recognition, such as a day off

Messages

*
“Do it your way”

*
“We are not very corporate here”



Workplace and communication
strategies for communicating with
Generation X

*
Provide continuous opportunity for learning and building skills

*
Know their goals, and show them how they fit in the big picture

*
Challenge
them

*
Ask them their opinion

*
Find them a mentor

*
Be more of a coach, less boss

*
Communicate informally through email and hallway
conversations

*
Messages

*
“Your boss is in his/her sixties”

*
“You and your co
-
workers can help turn this company around”


Workplace and communication
strategies for communicating with
Nexters
/
Millenials
/Gen Y

*
Be
aware of the
differences, embrace them

*
Appreciate the
strengths, draw on them

*
Recognize the contributions and intricacies of

all

Bridging The
Gap

Information
flows in all directions in a learning
organization. The most successful leaders find a
way to let every generation be heard. They
recognize that no one has all the answers. This
appreciation of diversity allows each group to
contribute and be a part of the growth of an
organization.



Valuing
Differences