Development of Enterprise

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18 Νοε 2013 (πριν από 3 χρόνια και 8 μήνες)

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Development of Enterprise
Computing Asset Management:
Processes and Metrics

by

Jason C. H. Chen, Ph.D.

Professor of MIS

Gonzaga University

Spokane, WA 99258, USA

chen@gonzaga.edu


Dr. Chen,
Computing Asset Management

TM
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2

Project Description:


Asset management can reduce the cost
of computing without reducing
effectiveness. The project will:



Identify a process for managing site
assets


Identify metrics to monitor


Identify a process for collecting the
metrics

Dr. Chen,
Computing Asset Management

TM
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What is Computing Asset
Management?


Computing asset management is a
process or technology that helps to
manage computer hardware/software
procurement, usage, facilitate license
compliance, track inventory, and enable
change, providing overall ability to
efficiently deploy software and manage
portfolios.

Dr. Chen,
Computing Asset Management

TM
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Goals of Computing Asset
Management


Reduce costs


Increase
effectiveness


Enhance return on
investment (ROI)

Dr. Chen,
Computing Asset Management

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An Enterprise Model to Computing Asset Management

Knowledge

Change

Dr. Chen,
Computing Asset Management

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Planning

Analysis

Design

Implementation

Maintenance

Project Development Process:


(PDP)

Change

Information

Knowledge

Processes,

Metrics

Report to IT

Managers,

CIOs,

CFOs

etc.

Information Quality

Metrics:



Time


Content


Form

Knowledge Management


Process(KMP)



Knowledge Creation


Knowledge Sharing


Capture


Organize


Access


Knowledge Application


USE


Change Management

Process(CMP):



Culture


Operational


Benchmarking


Outsourcing


BPI/BPR


TCO


Desktop Asset Management

GOALS:



Reduce costs



Increase effectiveness



Enhance ROI


Dr. Chen,
Computing Asset Management

TM
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Content Scope

Functional Scope

Capture Organize Access

Knowledge

Sharing

Create

Knowledge

Creation

Use

Knowledge

Application

Value

Cross
-
Process Activities

Collaboration

Maintenance

Figure 6: Gartner Group’s KM Process Framework

Planning
Analysis
Design
Implementation
Maintenance


Conduct a feasibility study to determine whether
a new or improved system is a feasible solution.


Develop a project management plan and obtain
management approval.


Analyze the information needs of end users, the
organizational environment, and any system
presently used.


Develop the functional requirements of a system
that can meet the needs of end users.


Develop specifications for the hardware,
software, people, and data resources, and the
information products that will satisfy the
functional requirements of the proposed system.


Acquire (or develop) hardware and software.


Test the system, and educate/train people to
operate and use it.


Convert to the new system.


Use a post-implementation review process to
monitor, evaluate, and modify the system as
needed.
Figure 4: A Project Development Process Model
Dr. Chen,
Computing Asset Management

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Dr. Chen,
Computing Asset Management

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What is a Process?


A
process

is a set of linked activities that
transform

inputs

into
outputs
.






An input or output may be a type of
manpower/services, equipment,
materials/goods, methods, and environment.

Dr. Chen,
Computing Asset Management

TM
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What is a Process?

(Conti.)


The transformation involves the
addition or creation of value in one of
three aspects: time (
when)
, place
(
where)
, or form (
how)
.

Dr. Chen,
Computing Asset Management

TM
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Metrics


Metrics are combined
measures

and
variables

that
quantify

a goal.


Metric values are the
numerical values for
metrics.


Time horizon is the period
allowed for achieving the
goal or objective.

Dr. Chen,
Computing Asset Management

TM
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What is Total Cost of Ownership
(TCO)?


is collective (and usually annualized)
cost (both direct and indirect) of
providing and maintaining corporate
information services

Dr. Chen,
Computing Asset Management

TM
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Goals of TCO


Help enterprises understand many of
the components involved in both the
budgeted (direct) and unbudgeted
(indirect/hidden) costs of acquiring,
operating and managing their IT
infrastructures throughout its life cycle


Reduce TCO


Increase ROI

Dr. Chen,
Computing Asset Management

TM
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Four Metrics for TCO Model


Capital


Technical Support


Administration


End
-
user operations



Each category is
further divided into
desktop

and
network

components

Dr. Chen,
Computing Asset Management

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Total Cost of Ownership (TCO) by Platform

Dr. Chen,
Computing Asset Management

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A Process model:

10 Steps To A Lower PC TCO


Take a PC inventory


Match the box with the usage


Adopt and enforce internal standards


Choose a vendor you can work with
over the long haul


Develop an implementation plan and
stick to it

Dr. Chen,
Computing Asset Management

TM
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10 Steps To A Lower PC TCO

(Conti.)


You can't improve what you can't
measure


Know what you're paying for


Match your TCO model and methods to
your industry


Look at what other companies have
done to reduce TCO


Investigate unorthodox solutions to
cutting costs

Dr. Chen,
Computing Asset Management

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CFO

CIO

IS
-
Manager

MS/SMS

Desktop Asset

Management

(DAM)

Software Tool

Inventory

D.B.



DAM

D.B.




Other

D.B.




Financial

D.B.


Financial

Management

Software

Tool

T

C

O

Asset Acquisition
(What, How many, and When)

Planning/Budgeting/Forecasting
Asset Requirements

ROI Analysis

Maximizing Advantages of
other Alternatives

Help Desk (Who has Which software,
Where and When)

Software Distribution

Y2K (What, Where)

Messaging Management (Service Level
Management)

Figure 8: A Desktop Asset

Management(DAM) software

Tool Environment Model

V
-
A DAM TOOL

Metering/

Monitoring

Inventory

Software

Distribution

SMS

MS/

Systems

Management

Server

IT Manager/

System Administrator/

CIO/CFO

Figure 9: A

Value
-
Added Desktop Asset Management (V
-
A DAM) Software

Tool Model








DAM

Database

Messaging

Management


Y2k

V
-
A DAM TOOL


(

Cenergy)

Metering/

Monitoring

(

CentaMeter)

Inventory

(

NetCensus)

Software

Distribution

(

WinINSTALL)

SMS

MS/

Systems

Management

Server

IT Manager/

System Administrator/

CIO/CFO

Figure 10: A

Value
-
Added Desktop Asset Management (V
-
A DAM) Software

Tool Model

(Tally Systems Corp.)








DAM

Database

Messaging

Management

(

MailCheck/

Veranda)


Y2k

(Centennial 2000)

Dr. Chen,
Computing Asset Management

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A Survey from Gartner ...

Gartner studied 30 end
-
user organizations with an average of
7,000 workstations, the firm found the following results:


68 percent reported that their organization had an asset
database


50 percent claimed that asset management was a priority
for the Information Systems (IS) organization


26 percent claimed asset management was a priority for
the enterprise


23 percent reported that formal asset management plans
had been implemented


19 percent had an individual responsible for enterprise
-
wide asset management

Dr. Chen,
Computing Asset Management

TM
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A Company Example of Cost Savings
on MS/Office Suite Licensing


Based on total number of
PCs of 80,000 units

1. Assume that a company
pays $100 to each copy


Total cost:


$100 x
80,000=$8,000,000




Based on number of
concurrent users: 80%

1. MS/Office suite cost


$100 x 80,000 x 80% =
$6,400,000

2. Asset management software
(Cenergy, with 3 modules)
cost:


Cost on ASM ($17/each):

$17 x 80,000=$1,360,000

3. Total costs:


$6,400,000 + $1,360,000=


$7,760,000

Dr. Chen,
Computing Asset Management

TM
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A Company Example of Cost Savings
on MS/Office Suite Licensing (Cont.)


Based on total number of
PCs of 80,000 units

1. Assume that a company
pays $100 to each copy


Total cost:


$100 x
80,000=$8,000,000

2. TOTAL SAVINGS:


$8,000,000
-

$7,760,000 =


$240,000

3. Plus other potential
strategic advantages


Based on number of
concurrent users: 80%

1. MS/Office suite cost


$100 x 80,000 x 80% =
$6,400,000

2. Asset management software
(Cenergy, with 3 modules)
cost:


Cost on AMS ($17/each):

$17 x 80,000=$1,360,000

3. Total costs:


$6,400,000 + $1,360,000=


$7,760,000

Dr. Chen,
Computing Asset Management

TM
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24

A Company Example of Cost Savings
on MS/Office Suite Licensing (Cont.)


Based on total number of
PCs of 80,000 units

1. Assume that a company
pays $100 to each copy


Total cost:


$100 x
80,000=$8,000,000

2. TOTAL SAVINGS:


$8,000,000
-

$7,360,000 =


$640,000

3. Plus other potential
strategic advantages


Based on number of
concurrent users: 75%

1. MS/Office suite cost


$100 x 80,000 x 75% =
$6,000,000

2. Asset management software
(Cenergy, with 3 modules)
cost:


Cost on AMS ($17/each):

$17 x 80,000=$1,360,000

3. Total costs:


$6,000,000 + $1,360,000=


$7,360,000

Dr. Chen,
Computing Asset Management

TM
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Conclusion and Recommendations


Apply the suggested enterprise model to
project development processes


Use suggested processes and metrics in the
computing asset management


Evaluate a different software licensing
strategy (e.g., concurrent users) by using
“metering/monitoring” function from one of the
suggested DAM software tools to reduce TOC
and increase/explore other potential strategic
advantages


Dr. Chen,
Computing Asset Management

TM
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