Server set-up for IP Office ApplicationsWindows server 2008 R2

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4 Δεκ 2013 (πριν από 3 χρόνια και 8 μήνες)

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Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012


Server set
-
up for IP Office Applications

Windows server 2008 R2


This Guide will install all the necessary components required for IP Office
applications. Whilst not everything is
needed for every application, it has been
found that this set
-
up structure will put the server in a good state to support all IP
Office applications

when needed (Contact Store, One
-
x Portal, CCR, VM Pro)
.


If the server is to be provided by a third party,
ask them to just supply the server
in a basic format with the OS installed, as this guide will install the components
correctly for IP Office use. A typical server set
-
up by an IT person is often not
what we require.


To be mentioned here as well as during

the set
-
up guide


Turn off Windows
updates.


Also Turn off UAC (User Account Control) when installing software and re
-
instate afterwards.

This can be found in Control panel, or put UAC in search field on your server.







Select this to change UAC

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



If you are not familiar with Internet Explorer security settings then you should
use Google Chrome or Firefox as the web browser on the server.


This set
-
up is based on R8 software for IP Office.
Server pre
-
requisites can now
be downloaded, along with software at support.avaya.com


















Take the slider to the bottom
whilst you install software

Normal position

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

On

the server select:



S
tart/Administrative Tools/Server Manager


From the menu tree on the L/H side,

select Roles





From the right hand side of the screen, select Add Role




Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



Tick Install Web Server (IIS)


click Next




An info screen appears so just click Next


This next screen gives a brief description of why IIS is needed
.

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012






Select ASP.Ne
t (Under Application Development)








Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



A Sub menu Appears


select Add required Role services





Select


CGI, ASP and Server Side Includes


CGI is required for VM Pro campaigns and if not selected you will not see the option to install
web
campaigns when installing VM Pro software





Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Select Next and the following window appears











Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Summary appears
---

Install
ation Results.

(Warning appears re Windows Updates


Do not
turn on Windows updates
)










When you click close the
screen returns to the Server Manager





Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Scroll down


Select Add Role Services




Scroll down and u
nder Management T
ools, select IIS6 Management compatibility, enter next
.


This is needed to make older IP Office Apps like Campaigns and UMS work with
later
versions of IIS (Currently IIS 7)
. It actually makes IIS7 compatible with older versions of IIS




Select Next

An

Installation Selections window appears


Select Install


Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



Software installs, then an Installation Results window appears = Select
Close



The screen returns to the Server Manager and a list of the Role services can be seen.


Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012












Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

You must now check that ASP.
NET services are listed as Allowed.


Click Start/Administrative Tools/Internet Information Services (IIS) Manager




On the left hand side in the menu section click on the server name which is the home page.

In the middle section, scroll down until you see ISAPI & CGI Restrictions under the IIS section











Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Double click the icon and verify that ASP.NET services are

set to allowed. If required, right
click each one and select “Allowed”





Now it is a good idea to check that IIS is installed and working.


To do this, open up your web browser (Firefox/Chrome

maybe


as mentioned at the
beginning


due to IE restrictions on a server)

and in the address bar type the following:
http://127.0.0.1


The following screen should appear




Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Now you need to install the Server pre
-
requisi
tes. Some may not be applicable to the
software you have installed and if so you will receive a message to say not applicable.


Install.NET Framework 3.5.1

1.

go back to the Server manager and select Features/Add features.















Select .NET Framework

3.5.1 Features from the list


Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



A pop up box appears so just click on Add required features













Click Next


A Confirm Installation Selections window appears, click Install

Software installs

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012




An Installation Results window appears, select Clo
se

(A warning re Windows updates appears again


Do not allow Windows updates






Order to install/check


1.

Framework Packages

2.

Windows Updates

3.

Windows Installer Packages


With IP Office R8 the server pre
-
requisites can be downloaded from support.avaya.com

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

These will be dependent on the server you are using (ie server 2003/2008 32/64 bit OS)


There is a framework folder where you will find the following items:


You must install the items in the order shown


2.

Vjredist

3.

Dotnetfx35


4.

Dotnetfx4



Run the installation Wizard


Upon completion of installing the above, you will be prompted to restart the server, so select
restart now



Now you will need to go through the Windows updates from the Pre
-
requisites folder


You may need to reboot after
installing these.


































Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012



NEXT

IS THE INSTALLATION OF THE SQL DATABASE





You will now find the software in the CCR Pre
-
requisites folder at support.avaya.com



The filename is
-

SQLEXPRADV_x64_ENU.exe


This will change depending on what version of server you have.

The above is for Server 2008 64 bit




SQL


(Install)

Top right
-

select “new Installation…”












Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Accept Licence







Click Install if required



Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Feature Selection

appears


E
verything
is required
except SQL Server Replication so

deselect

“SQL Server Replication”





Click Next





















Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012


Next is the screen for Instance Configuration


This needs to be a named instance so it can be recognized later and by others if
SQL
Express is being used for other things on the same machine.


The default name is SQLExpress, so for good identification put CCR or forCCR at the end.

You can name this anything you like, as long as you recognize it later.





Click Next












Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Next is the Server Configuration screen


All you have to do here is c
hange startup
type
to automatic for
SQL
Server B
rowser


Click next






















Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Next is the Database Engine Configuration screen




This is where you must enter a password for the

SQL Server system administrator
account (sa)


Select mixed mode



this is important as Windows authentication mode will not work


Enter a password eg Avaya123

(Be sure to make a note of this as you will require it later)

Re
-
enter password


If required
you can add additional machine accounts for administrators, but this is rarely done
(normally specified by the clients IT support person/s



C
lick next











Select Mixed
Mode

Enter and confirm a memorable
password. You will need to
remember this for later on in the
installat
ion of CCR

Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Now come two screens where you just need to select next in their default mode.


The first one

Reporting Services Configuration and the second one is Error reporting

On the second screen you can choose to send
reports to Microsoft if you wish







Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Finally you will see a screen entitled Complete


This should tell you that your SQL installation has been successful (hopefully!!!)




Click
Close




SQL may

suggest to re
boot

your server at this point, do not do this

at this point.


F
irst
,

c
omplete the final tasks below before rebooting
.














Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012


Click
Start, Programmes,
Microsoft
SQL Server 2008
(
R2
)
,

Configuration Tools
,

SQL

Server Configuration Manager
























Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Click plus next to “SQL Server Network Configuration

Highlight
Protocols


Enable TCP/IP

(right click on TCPIP and select Enable)


Click OK







No need to stop/start service as we will be rebooting the server at
the
end of these changes













Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012


From left hand pane select

SQL Server Services and stop all services



(Right click and select Stop)

the
n

restart
b
oth SQL S
erver
(The name in
brackets is the instance you created when installing SQL ie.
SQLExpressCCR)
and
SQL server
b
rowser

Close









Now reboot the server.











Windows 2008 R2 Server set
-
up for IP Office.

15/06/2012

Install
Avaya Applications, then:
-


Run Avaya Batch File

(.bat file)

This is most important and
MUST be done after installing
any Avaya Application/software


This opens up the necessary ports in the customer’s fire wall.
Run this even if the fire
wall is disabled
.


This is not just a once only event, but instead must be run every time you
install new

software/applications’.


This is because the file is only designed to open ports for recognized and
previously installed Avaya Apps.