1 Purpose of Position

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Title:
Senior Web Services Advisor


1


Filename:
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


POSITION DESCRIPTION


SENIOR WEB SERVICES ADVISOR

1

Purpose of Position

The purpose of this position is to develop, administer and maintain Hutt City Council’s
external websites and internal intranet using a content management system, ensuring that it
is effective, efficient, and current and meets e
-
government requirements.

2

Position Dimensions


CURRENT DATA

Number of people reporting directly to you:

Nil

Total

number of employees under your control:

Nil

Operating budget:

Nil

Other direct costs under your control:

Nil

Other information:


Comments of any changes likely within 12 months:




Position Title: Senior Web Services Advisor


Division: Communications and Marketing


Date:

Group: Strategic Services


Position
Grade:

Location:

30 Laings Road, Lower Hutt

Salary Range:
$



-

$

Incumbent:


Signature:

Reports to:


Signature:







Title:
Senior Web Services Advisor


2


Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx

Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


3

Major Activities


KEY TASKS

% OF
TOTAL
JOB


OBJECTIVE


MEANS

IMPORTANCE

(H
IGH
,

MED
,

LOW
)

T
ECHNICAL TASKS

1. Develop,
support and
maintain the
council websites
both internally
and externally
to:



Inform and
promote city

council affairs
and activities
through our
websites.




Encourage
participation in
local government

democracy
.



Install and
manage corporate
branding for the
internet and
intranet.


30%



The internet ensures
Hutt City Council’s
residents and
ratepayers receive
timely and easy to
access information
about council
activities and
services.



Ensure web service
s
are effective and
support the council’s
business objectives
and goals.



The intranet
provides staff with
timely and easy to
access information
about council
activities and
services.



Ensure the websites
correctly reflect the
council’s visual
identity, corp
orate
branding and logo
ensuring ‘look and
feel’ is correct and
consistent.



Ensure all opportunities are
identified and responded to
appropriately to meet council
and business requirements



Contribute to e
-
strategy



Identify opportunities for e
-
solutions to

meet business
needs. Implement where
appropriate.



Manage and maintain the
Council’s web services
ensuring they remain relevant
to council’s business



Work closely with web
designer and developer
(suppliers or contractors) as
necessary



Ensure web sites and

web
applications are user
-
tested



Ensure council web content is
kept up to date. Provide
advice and support
accordingly.



Deliver service in a customer
focused manner



Manage delivery of web
services projects



Where appropriate work with
CIO and IT managers

to
provide web services support

H
IGH








Title:
Senior Web Services Advisor


3


Filename:
snortfear_9ea4d15e
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d070
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012



KEY TASKS

% OF
TOTAL
JOB


OBJECTIVE


MEANS

IMPORTANCE

(H
IGH
,

MED
,

LOW
)



2
. Development
and delivery of
the e
-
council
strategy,
including the
development of
the internet and
intranet strategy
and its
implementation.

20%



Provide advice that
ensures the council’s
web strategy meets
its
current and
future technology
needs.



To ensure the best
use of technologies is
achieved through
innovation and best
practice.



Seek opportunities to enhance
business benefits of the web
through innova
tion and
industry best practice



Manage delivery of web
se
rvices projects



Where appropriate work with
CIO and IT managers to
provide web services support



Monitor e
-
government
initiatives and audit websites
to ensure compliance

H
IGH




3. Manage web
content
.

20%



To ensure customers
can readily and
easily access
accurate information
from both the
internet and intranet.



Ensure that web sites
are effective and
reflect the most
accurate and current
information
available.



Work closely with
communications

and
marketing colleagues to
ensure updates are uploaded
in a tim
ely fashion




Enable business owners/web
authors to update their pages
easily and accurately



Ensure the intranet provides
timely and easy access to
council information



Provide advice, guidance and
support to web authors to
help meet the e
-
council
strategy




Develop and maintain user
manu
als and technical
documentation



Carry out web publishing
tasks as required

H
IGH









Title:
Senior Web Services Advisor


4


Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx

Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012



KEY TASKS

% OF
TOTAL
JOB


OBJECTIVE


MEANS

IMPORTANCE

(H
IGH
,

MED
,

LOW
)



4. Training and
support for
websites,
including
establishing
systems and
guidelines for the
maintenance and
updating of sites
by editors and
publishers.

10%



Ensure web authors
and business owners
get the appropriate
training and support
to enable web
publishing tasks.



Develop and
maintain user
manuals and
technical
documentation.



Provide training on the
content management systems
used at the c
ouncil



Provide day to day support
for web publishing



Provide best practice advice



Ensure all web sites and web
applications are user
-
tested
thoroughly before approving
release



Keep web authors and
business owners informed on
updates and changes

to
Content

Management
Software



Proactively interact with staff
to provide knowledge,
understanding and support
for online content

MED





5.Manage
supplier
relationships
.

10%



To ensure
partnership with
suppliers and
contractors benefit
the council
financially
.



Maintain positive working
relationships with current
suppliers



Build relationships with
approved new suppliers
,
other sites and organisations


MED









Title:
Senior Web Services Advisor


5


Filename:
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d070
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012




C
OMPLYING WITH
HCC

POLICES



6
.
Ensure a safe
working
environment is
maintained.

5
%



To ensure
compliance
with the
Health and Safety in
Employment Act,
ensuring HCC is not
exposed to
unnecessary risks or
costs associated with
non
-
compliance.



Identify and report hazards to
the Health & Safety team or
your manager, and
recommend actions in order
to eliminate, is
olate or
minimise them.



Utilise operational safety
procedures consistent with
the Health and Safety in
Employment Act, and comply
with safe operating practices.



Maintain a safe working area,
ensuring customers and
visitors are not exposed to
unnecessary ri
sks.




L
OW



7.
Abide by
council’s policies
and 汥杩l污瑩癥t
o扬楧at楯ns





Ensure any statutory
obligations are
discharged in
accordance with the
correct procedure
and to minimise the
risk to council of
non
-
compliance.



Carry out any other duties
that may be
assigned by the
Supervisor/Manager.



Uphold the principle of Equal
Employment Opportunities
as well as "the good
employer" principle of the
Local Government
Amendment Act 2002.



Have a clear understanding
of your responsibilities under
the Health & Safety in

Employment Act 1992.



Demonstrate a clear
perception of the intent of,
and commitment to, the
application of the principles
of the Treaty of Waitangi



Participate in corporate
emergency and civil defence
planning, training and
operations under the
direction

of the Emergency
Management Controller


L
OW







Title:
Senior Web Services Advisor


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Filename:
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


4

Delegated Authority


DECISIONS EXPECTED

RECOMMENDATIONS

EXPECTED

Ability to negotiate individual employment contracts

Not applicable

Authorise purchases, payment of accounts up to $

Not applicable

Sign
cheques

Not applicable

Speak to media on behalf of HCC

Not applicable

5

Working Relationships

INTERNAL

RELATIONSHIPS

MOST

FREQUENT

CONTACTS

NATURE

OR

PURPOSE

OF

CONTACT

Divisional Manager, Communications and marketing

Communications and marketing
advisors

Regular reporting and advice, collaboration on projects
and liaison on web matters, development, advice and
promotion of web projects and services, support
external and internal communications, identify
opportunities and respond appropriately.
Other duties
as required.

Content providers

Provide advice and training where appropriate, assist
with preparation of content for web site and manage
standards/change control.

IS managers and project managers

Collaboration on projects and liaison on web

matters.
Provide web advice.

EXTERNAL RELATIONSHIPS

MOST

FREQUENT

CONTACTS

NATURE

OR

PURPOSE

OF

CONTACT

Web developers and designers

To provide direction in the development of functions
for the web site and intranet







Title:
Senior Web Services Advisor


7


Filename:
snortfear_9ea4d15e
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d070
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ea599a0664bf.docx

Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012



6

Training and Experience
Requirements

FORMAL

QUALIFICATIONS/CERTIFICATES:


Essential:



Desirable:



Tertiary qualification in information services or
communication or suitable level of experience
that demonstrates an equal or greater level of
knowledge.


TRAINING

COURSES

COMPLETED:

Essential:



CSS



HTML



Trainer experience



Usability and Accessibility

of website systems


Desirable:



Microsoft IIS Server.



OTHER:

Essential:



A
t least 3
-
5 years’ experience managing
internet and intranet sites



Internet/intranet web design
knowledge



Proven track record of producing and
managing high quality web content



Internet conventions



Html knowledge



Customer focus



Experience in developing and delivering
training programmes



High level of oral and written communication
skills and ability

to develop and document
written procedures and processes



Able to work under pressure and to strict time
constraints



Contributes to the effective performance of the
communication and marketing team.

Desirable:









Title:
Senior Web Services Advisor


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Filename:
snortfear_9ea4d15e
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d070
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


7

Areas of Competency


General Position


Value


Responsibility


Behaviour

Competency

Required Level


Choose a positive
attitude

Flexibility



Has a can do attitude towards others and in their
approach to work.



Outlook is generally positive


a捴楶c汹 獵灰潲p猠瑨攠
捵汴畲c and 癡汵敳映th攠
or条n楳a瑩on.

Lead by example

Team leadership



Acts as a positive role model for others in the team.



Supports team decisions.

Take ownership

Responsibility and
accountability



Takes accountability for personal actions.

Challenge others to
do the right
thing

Performance management



Able to challenge others constructively when
required.


Value


Integrity


Behaviour

Competency

Description


Do what you say you
will

Personal effectiveness



Plans own work and organises time and resources
to deliver tasks on
time and to the expected
standards.



Wants to do the job well and regards setbacks as a
learning experience


takes pride in being
trustworthy.

Be honest and
trustworthy

Reliability



Is open and able to speak truthfully about any
situation.



Takes pride in
being trustworthy.

Show respect

Respect for others



Takes time for people and shows an interest in them
as colleagues and in their work.

Be loyal

Personal responsibility



Talks positively about the organisation and team


publicly supports the organisation
s purpose, values
and goals.



Takes personal responsibility for getting things
done.














Title:
Senior Web Services Advisor


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Filename:
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


Value
-

Together


Behaviour

Competency

Description


Clarity in
communication

Communication skills



Able to get their message across in a clear and
concise manner
both verbally and in writing.

Listen to understand

Listening and responding



Is approachable and pleasant.



Is not distracted by other things going on, other
people or phones etc and appears attentive when
people are speaking.

Encourage and
support each
other

Relationship building



Has a genuine interest in building relationships
with others.

Seek opportunities to
work with each other

Teamwork



Shares information willingly with team members or
within a group.



Actively participates as part of a team


does
his or
her share of the work.

Share information

Interpersonal
understanding



Takes time to listen to the thoughts, opinions and
feelings of others.



Openly shares information


answers questions as
an expert when asked.

Show appreciation

Giving feedback



Expresses thanks where appropriate.



Shows a positive attitude towards others.

Have fun together

Having fun at work



Enjoys working with others and able to take a
relaxed approach where appropriate.


Value


Excellence

Behaviour

Competency

Description


Be

professional

Personal orientation



Presents a friendly image to colleagues and clients.



Open to feedback about their work.

Focus on service

Customer service



Gives friendly, cheerful service.



Provides information to customers and responds
promptly to
queries, requests and complaints.

Look for success and
celebrate it

Celebrating success



Praises the achievement of others.

Challenge processes

Constructive challenging



Makes constructive suggestions on alternative
approaches to tasks.

Be innovative and
creative

Innovation



Generates new ideas for projects.



Identifies opportunities to develop and implement
new ways of doing things.

Contribute to
improvement

Critical thinking



Able to suggest improvements to work methods
and processes.

Take pride in our
wo
rk

Concern for quality



Sets high standards and aims to deliver high quality
results.



Checks works for errors or omissions.







Title:
Senior Web Services Advisor


10


Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012


Technical Competencies


Competency

Description


Understanding
Council

Demonstrates an understanding of Council, its missions, customers, businesses and
processed and the opportunities for new/enhanced services. Incorporates and
understands the Local Government Act by focusing on the wellbeing of the
community from social, ec
onomic, cultural and environmental perspectives.

Community
Awareness

Bases decisions and actions on a thorough understanding of the character and
culture of the community.

Te Tiriti o Waitangi

Demonstrates a recognition of the importance of Council’s Te

Tiriti o Waitangi
Charter and applies these principles to work practices

Political Acumen

Understands the political nature of Council’s work, and its policy development and
implementation role at a local, regional and national level. Demonstrates a
commitment to democratic principles by respecting the roles of elected members,
community interes
t groups and the decision making process.

Legislative
Understanding

Has an understanding of how relevant legislation impacts on their position. Able to
provide guidance and advice where appropriate and can apply legislative concepts
to actual situations.


Project Management

Takes an active role in developing, leading and implementing significant activities
and projects within Council. Takes responsibility for their own and others actions
and takes overall accountability for the effectiveness of the proce
ss as well as the
outcome.

Administrative
efficiency

Successfully manages administrative systems and functions in an efficient and
accurate manner. Understands the need for attention to detail, can prioritise
workload and use systems and resources appropr
iately.

Technical Literacy

Has a strong understanding of technical equipment that supports activities within
Council. Has a superior knowledge of IT packages, assists others to access
information and understands how to achieve effective processes in a tim
ely manner.

Specialist Knowledge

Has achieved a high level of performance and specialist knowledge in a
technical/professional area. Able to provide specialist input in a number of
situations and are regarded by other parts of the organisation as having s
uperior
knowledge in their area.

Health and Safety

Understands the principles of working in a healthy and safe environment. Ensures
Health and Safety systems and processes are followed, and takes active steps to
ensure their own well being and the
wellness of others.

Analytical Thinking
problem solving

Comprehends a situation and breaks it down into components, identifying key or
complex issues. Can interpret and link information to resolve problems

Strategic thinking

Understands rapidly changin
g trends, threats, strengths and weaknesses to the
wider council. Ensures alignment with the Organisation’s vision and values







Title:
Senior Web Services Advisor


11


Filename:
snortfear_9ea4d15e
-
d070
-
4397
-
b7a4
-
ea599a0664bf.docx

Owner:

Mei Taare, Divisional Manager, Communications and Marketing

Date Published:
May 2012