BUSINESS
MANAGEMENT
ESL 5
Presenter: Hwang, Mi Hyun
Instructor: Lyra Riabov
PRESENTATION DISCUSSION POINTS
Management Functions
Leadership Styles
Characteristics of Management Styles
Decision Styles
Interview of a manager
What is Management?
Management is a team of managers
who are in charge of the organization
at all levels.
Four Basic Functions
•
Planning
•
Organizing
•
Directing
•
Controlling
Management Functions
Planning
Directing
Controlling
Organizing
Leadership Styles
Autocratic
Authoritarian/Hierarchical
Participative
Free Flow
Communication/sharing
decision
Laissez
-
Faire
Hands Off/Consultant
Characteristics of Management
styles
MANAGEMENT
STYLE
D
DOMINANT
I
INFLUENCERS
C
CAUTIOUS
S
STEADY
Characteristics
Make
decision
rapidly
Interested in
results
Verbal
Good at
influencing
and
persuading
Do not make
quick decisions
Avoid
confrontation
Think before
speak
Hang in
there
Good team
players
People,
Cultures
Euro
-
Americans
White males
African
-
Americans
Hispanics
Women
Asians
Native
Americans
Decision Styles
Individual Decision
Style
•
Analytical
•
Conceptual
•
Directive
•
Behavioral
Six Steps in the
Decision Style
Individual Decision Style
ANALYTICAL
Hierarchical
Uses Much Data
Problem Solving
CONCEPTUAL
Creative
Optimistic
Initiates New Ideas
DIRECTIVE
Productive
Verbal
Uses Rules
BEHAVIORAL
Supportive
Empathetic
Wants Affiliation
Six Steps in the Decision Style
Step1
Define
Problem
Step2
Define
Expectation
Step3
Gather
Data
Step5
Evaluate
Alternatives
Step4
Develop
Alternatives
Step6
Choose
the best
Alternative
Interview of a manager
About Follett Corporation
Vision, Mission, Values
Interview of a manager
Leslie Coughlin
Manager of SNHU Campus Store
About Follett Corporation
Vision:
Empowering Education.
Mission:
Follett's mission is to be the
leading provider of educational solutions,
services and products that empower
schools, libraries, colleges, students and
life
-
long learners.
Values:
Customers, Innovation, Honesty
and Integrity, Teamwork, Employees
Interview of a manager
Interviewer
Leslie Coughlin,
Manager of SNHU Campus Store
1.
How many employees are
you responsible for?
2.
What is your market? Who
are your costumers?
3.
When was your company
established? How long
have you been here?
4.
What qualities do you think
make a good manager?
5.
What is the overall goal of
the business?
Interview of a manager
Interviewee
Claire, Sophea, Andrew
6. What out of four functions:
Planning
,
Organizing
,
Directing
and
Controlling
do
you spend most of your
time?
7. What is your leadership
style if you choose from
dominant
,
influencer
,
cautious
, or
steady
?
8. Which leadership style do
you prefer?:
Autocratic
,
Participative
, or
Laissez
-
faire
Summary
Definition of management
Four
Management Functions
Three Leadership Styles
Four Characteristics of Management Styles
Characteristics of Decision Styles
Six Steps in the Decision Process
References
Management Functions
Leadership Style
Six Steps in the
Decision Process
Arden, Marianne Mc Dougal And,
“Management,”
BUSINESS CONSEPTS FOR ENGLISH
PRACTICE
Heinle And Heinle, 1993
Characteristic of
Management
What Is a Good
Manager?
Vetrano, Joni, Et Al, “Management,”
TAPESTRY: LET’S TALK BUSINESS
Heinle And Heinle, 1995
Corporate Culture
Dr. James D. Boulgarides of the
California State University
Follett
www.follett.com
Interview of SNHU
Campus Store Manager
Interviewer: Leslie Coughlin
Interviewee: Claire, Sophea, and Andrew
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