Mi Hyun Hwang, Business Management

BUSINESS
MANAGEMENT

ESL 5

Presenter: Hwang, Mi Hyun

Instructor: Lyra Riabov

PRESENTATION DISCUSSION POINTS


Management Functions


Leadership Styles


Characteristics of Management Styles


Decision Styles


Interview of a manager

What is Management?


Management is a team of managers
who are in charge of the organization
at all levels.


Four Basic Functions

•
Planning

•
Organizing

•
Directing

•
Controlling

Management Functions

Planning

Directing

Controlling

Organizing

Leadership Styles


Autocratic


Authoritarian/Hierarchical


Participative



Free Flow
Communication/sharing
decision


Laissez
-
Faire



Hands Off/Consultant

Characteristics of Management
styles

MANAGEMENT
STYLE


D

DOMINANT

I

INFLUENCERS

C

CAUTIOUS

S

STEADY




Characteristics



Make
decision
rapidly



Interested in
results



Verbal



Good at
influencing
and
persuading



Do not make
quick decisions



Avoid
confrontation



Think before
speak



Hang in
there



Good team
players



People,

Cultures



Euro
-
Americans



White males



African
-
Americans



Hispanics



Women




Asians



Native
Americans

Decision Styles


Individual Decision
Style

•
Analytical

•
Conceptual

•
Directive

•
Behavioral


Six Steps in the
Decision Style

Individual Decision Style

ANALYTICAL

Hierarchical

Uses Much Data

Problem Solving

CONCEPTUAL

Creative

Optimistic

Initiates New Ideas

DIRECTIVE

Productive

Verbal

Uses Rules

BEHAVIORAL

Supportive

Empathetic

Wants Affiliation


Six Steps in the Decision Style

Step1

Define

Problem

Step2


Define

Expectation

Step3

Gather

Data

Step5

Evaluate

Alternatives

Step4

Develop

Alternatives

Step6

Choose

the best

Alternative

Interview of a manager


About Follett Corporation


Vision, Mission, Values


Interview of a manager


Leslie Coughlin


Manager of SNHU Campus Store

About Follett Corporation


Vision:

Empowering Education.


Mission:

Follett's mission is to be the
leading provider of educational solutions,
services and products that empower
schools, libraries, colleges, students and
life
-
long learners.


Values:

Customers, Innovation, Honesty
and Integrity, Teamwork, Employees

Interview of a manager

Interviewer

Leslie Coughlin,

Manager of SNHU Campus Store

1.
How many employees are
you responsible for?

2.
What is your market? Who
are your costumers?

3.
When was your company
established? How long
have you been here?

4.
What qualities do you think
make a good manager?

5.
What is the overall goal of
the business?

Interview of a manager

Interviewee

Claire, Sophea, Andrew

6. What out of four functions:
Planning
,

Organizing
,

Directing

and
Controlling

do
you spend most of your
time?

7. What is your leadership
style if you choose from
dominant
,
influencer
,
cautious
, or
steady
?

8. Which leadership style do
you prefer?:
Autocratic
,
Participative
, or
Laissez
-
faire


Summary


Definition of management


Four
Management Functions


Three Leadership Styles


Four Characteristics of Management Styles


Characteristics of Decision Styles


Six Steps in the Decision Process

References


Management Functions


Leadership Style


Six Steps in the
Decision Process

Arden, Marianne Mc Dougal And,
“Management,”

BUSINESS CONSEPTS FOR ENGLISH
PRACTICE

Heinle And Heinle, 1993


Characteristic of
Management


What Is a Good
Manager?

Vetrano, Joni, Et Al, “Management,”

TAPESTRY: LET’S TALK BUSINESS

Heinle And Heinle, 1995


Corporate Culture

Dr. James D. Boulgarides of the
California State University


Follett

www.follett.com


Interview of SNHU
Campus Store Manager

Interviewer: Leslie Coughlin

Interviewee: Claire, Sophea, and Andrew