Mi Hyun Hwang, Business Management

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20 Νοε 2013 (πριν από 3 χρόνια και 11 μήνες)

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BUSINESS
MANAGEMENT

ESL 5

Presenter: Hwang, Mi Hyun

Instructor: Lyra Riabov

PRESENTATION DISCUSSION POINTS


Management Functions


Leadership Styles


Characteristics of Management Styles


Decision Styles


Interview of a manager

What is Management?


Management is a team of managers
who are in charge of the organization
at all levels.


Four Basic Functions


Planning


Organizing


Directing


Controlling

Management Functions

Planning

Directing

Controlling

Organizing

Leadership Styles


Autocratic


Authoritarian/Hierarchical


Participative



Free Flow
Communication/sharing
decision


Laissez
-
Faire



Hands Off/Consultant

Characteristics of Management
styles

MANAGEMENT
STYLE


D

DOMINANT

I

INFLUENCERS

C

CAUTIOUS

S

STEADY




Characteristics



Make
decision
rapidly



Interested in
results



Verbal



Good at
influencing
and
persuading



Do not make
quick decisions



Avoid
confrontation



Think before
speak



Hang in
there



Good team
players



People,

Cultures



Euro
-
Americans



White males



African
-
Americans



Hispanics



Women




Asians



Native
Americans

Decision Styles


Individual Decision
Style


Analytical


Conceptual


Directive


Behavioral


Six Steps in the
Decision Style

Individual Decision Style

ANALYTICAL

Hierarchical

Uses Much Data

Problem Solving

CONCEPTUAL

Creative

Optimistic

Initiates New Ideas

DIRECTIVE

Productive

Verbal

Uses Rules

BEHAVIORAL

Supportive

Empathetic

Wants Affiliation


Six Steps in the Decision Style

Step1

Define

Problem

Step2


Define

Expectation

Step3

Gather

Data

Step5

Evaluate

Alternatives

Step4

Develop

Alternatives

Step6

Choose

the best

Alternative

Interview of a manager


About Follett Corporation


Vision, Mission, Values


Interview of a manager


Leslie Coughlin


Manager of SNHU Campus Store

About Follett Corporation


Vision:

Empowering Education.


Mission:

Follett's mission is to be the
leading provider of educational solutions,
services and products that empower
schools, libraries, colleges, students and
life
-
long learners.


Values:

Customers, Innovation, Honesty
and Integrity, Teamwork, Employees

Interview of a manager

Interviewer

Leslie Coughlin,

Manager of SNHU Campus Store

1.
How many employees are
you responsible for?

2.
What is your market? Who
are your costumers?

3.
When was your company
established? How long
have you been here?

4.
What qualities do you think
make a good manager?

5.
What is the overall goal of
the business?

Interview of a manager

Interviewee

Claire, Sophea, Andrew

6. What out of four functions:
Planning
,

Organizing
,

Directing

and
Controlling

do
you spend most of your
time?

7. What is your leadership
style if you choose from
dominant
,
influencer
,
cautious
, or
steady
?

8. Which leadership style do
you prefer?:
Autocratic
,
Participative
, or
Laissez
-
faire


Summary


Definition of management


Four
Management Functions


Three Leadership Styles


Four Characteristics of Management Styles


Characteristics of Decision Styles


Six Steps in the Decision Process

References


Management Functions


Leadership Style


Six Steps in the
Decision Process

Arden, Marianne Mc Dougal And,
“Management,”

BUSINESS CONSEPTS FOR ENGLISH
PRACTICE

Heinle And Heinle, 1993


Characteristic of
Management


What Is a Good
Manager?

Vetrano, Joni, Et Al, “Management,”

TAPESTRY: LET’S TALK BUSINESS

Heinle And Heinle, 1995


Corporate Culture

Dr. James D. Boulgarides of the
California State University


Follett

www.follett.com


Interview of SNHU
Campus Store Manager

Interviewer: Leslie Coughlin

Interviewee: Claire, Sophea, and Andrew