Enhancing the Delivery of

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20 Νοε 2013 (πριν από 3 χρόνια και 9 μήνες)

62 εμφανίσεις

1

Professional Development Training


Enhancing the Delivery of
Services

Marcela E. Stanislaus

facilitator

Blackmon Roberts Group, Inc.


2

Who Are We and What Do We
Do?


Management Analysts/Consultants


Assist client in framing the issue/s that need to be
resolved


Collect


Observe


Review and analyze data and information


Make recommendations


Assist client in implementing ideas


Recommendations


Solve problems


Offer strategies


Ex Officio member of Management Team


3

Experience, Education and
Skills


Problem solving


Researching


Analytical, quantitative and qualitative thinking


Understanding of business


Interpersonal and communication skills


Listening skills


Excellent writing skills


Networking


Ability to work in a fast paced environment


Project Management


Life’s lessons and experiences

4

Tools That We Use(Internal and
External)


Needs Assessment (DBEs/CBOs) (Contractors and or Consultants;
Community Based Organizations)


Accounting and Record keeping


Financial Assistance / Grant Proposals


Scheduling and Planning / Tracking Deliverables


Job Cost Control / Programmatic/Administrative Budgeting


Construction / Program Development


Business Management / Administrative


Marketing


Computer Training


Business Law / Federal Regs / Governance


Legal

5

Tools That We Use (Internal)


(Pre)Business Assessment (Contractors and or
Consultants)


Company History


Personnel


Business Law


Business Qualifications


Communications


Equipment


Business Management


Financial/Fiscal Analysis


Capacity Level ??

6

Tools That We Use (Internal
and External)



Checklists


Prequalification


Business loan qualification


Business loan request


Bonding


Business Plan

7

Tools That We Use (Internal and
External)


How To Access / View


FDOT

Site


State of Florida Site


DBE Directory


Advertisements


Proposal Holders


Proposal Holders District

8

What Are We Looking For?


Management issues


Fiscal issues


Planning issues


Organizational issues


Capacity issues


Human resource issues


Technical skills issues


Non stated business issues


Staff

Mgm
t

Clients


Cash



Flow

Goals

Finance


Credi
t

Acctg

Mktg

9

Management Issues


Lack of vision / direction


Lack of quality control


Lack of supervision


Poor communication


Lack of needed and required skill sets


Lack of team atmosphere


Lack of technological competence


No accountability


10

Fiscal Issues


No accounting system in place


Manual or automated


Unfamiliar with cost accounting requirements


Slow payment history


30
-
45+ days for collection


No cash flow budget or operational budget


No financial statements / financial monitoring


No equity / high debt


No banking relationship beyond an account


No collection procedures in place


Co mingling of business and personal expenses


11

Planning Issues


Untimely purchases / obligations


No staffing plan in place


No organized method of going after
business


No sales forecasts


No calendar of events / due dates, etc.


No vision of the future


Non proactive management team


12

Organizational Issues


Lack of team atmosphere


Poor infrastructure


No policies and procedures


No fiscal oversight


No implementation plan


No strategic development


Poor working environment


No accountability

13

Capacity Issues


Lack of bonding


Bad credit


business and personal


Lack of financing


Owners equity


Debt capital


Lack of labor talent


No understanding of cost accounting methods


Lack of compliance requirements

14

Human Resource Issues



Lack of job descriptions / specifications


Timesheets not properly documented for certified
payroll


Personnel policies non
-
existent


No equitable evaluation system in place


Lack of labor talent


No team atmosphere / no regular team meetings

15

Technical Skills Issues


Lack knowledge of current state of the
industry


Staff mismatched in positions to complete
tasks


No certifications/licenses in place for
required work


Inadequate or outdated equipment


Technological incompetence

16

Non Stated Business Issues



Family run business I.e. husband and wife


Lack of communication internally


No formal hierarchical system for decision
making


Poor span of control and supervision

17

Communications


Internal


Formal


Reporting using ACT!
Database


Emails, memos and
letters


Informal


Consultant to consultant


Consultant to
management


Management to
consultant


External


Formal


Monthly Reports


ACT! Database


Emails, memos and
letters


One on one consultation


Telephone calls


Newsletter


Conferences



Informal



should not
exist

18

Formal Internal and External
Communications



Reporting using the ACT! Database (only
in the case of Department of
Transportation


One on one consultation


Emails, memos and letters


Teleconferences

19

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21

Additional Methods for
Professional Development



Personal responsibility for continuing
education


Other training sessions


Internet


Books, articles, and professional
publications


Association membership

22

Did We Hit The Mark?



Identify additional areas for consulting that
may fall outside of our comfort zone


Reinforce clear and concise means of
telling the story


Communicating successes as well as
failures


Comments
-

Feedback

23

Working together for Support &
Solutions.