Federation of Tax Administrators 2011 Technology Conference

sixmileugliestInternet και Εφαρμογές Web

24 Ιουν 2012 (πριν από 5 χρόνια και 2 μήνες)

295 εμφανίσεις

9/5/11

FTA
1
Federation of Tax Administrators
2011 Technology Conference
Keynote Speech

“Mashups, Mobility and Analytics: Are you ready
for the new world of tax administration?”
John Doyle, Senior Manager
Deloitte Consulting, LLP
August 15, 2011

Copyright © 2011 Deloitte Development LLC. All rights reserved.
1
Cloud Computing
Analytics
Software as a Service (SaaS)
Service Oriented Architecture (SOA)
In-memory Business Data Management
Visualization
Mobile Security
Mobility
Mash Ups
E-commerce
CRM
RFID
GPS
Cyber Intelligence
Wireless Devices
Social Computing
Business Intelligence
Green IT
IT Automation
Consumerization
Social Networking
IT Cost Optimization
Insourcing & Outsourcing of Services
Grid Computing
Nanotechnology
Wearable Computers
Enterprise Architecture
Social Media
Unified Communication
HTML5
.NET
Unified Storage
Data Management
User Engagement
“Almost Enterprise” Applications
CIOs as Revolutionaries
Social Business
9/5/11

FTA
2
Copyright © 2011 Deloitte Development LLC. All rights reserved.
2
Cloud Computing
Analytics
Software as a Service (SaaS)
Service Oriented Architecture (SOA)
In-memory Business Data Management
Visualization
Mobile Security
Mobility
Mash Ups
E-commerce
CRM
RFID
GPS
Cyber Intelligence
Wireless Devices
Social Computing
Business Intelligence
Green IT
IT Automation
Consumerization
Social Networking
IT Cost Optimization
Insourcing & Outsourcing of Services
Grid Computing
Nanotechnology
Wearable Computers
Enterprise Architecture
Social Media
Unified Communication
HTML5
.NET
Unified Storage
Data Management
User Engagement
“Almost Enterprise” Applications
CIOs as Revolutionaries
Social Business
Copyright © 2011 Deloitte Development LLC. All rights reserved.
3
Cloud Computing
Analytics
Software as a Service (SaaS)
Service Oriented Architecture (SOA)
In-memory Business Data Management
Visualization
Mobile Security
Mobility
Mash Ups
E-commerce
CRM
RFID
GPS
Cyber Intelligence
Wireless Devices
Social Computing
Business Intelligence
Green IT
IT Automation
Consumerization
Social Networking
IT Cost Optimization
Insourcing & Outsourcing of Services
Grid Computing
Nanotechnology
Wearable Computers
Enterprise Architecture
Social Media
Unified Communication
HTML5
.NET
Unified Storage
Data Management
User Engagement
“Almost Enterprise” Applications
CIOs as Revolutionaries
Social Business
9/5/11

FTA
3
Mobility
Copyright © 2011 Deloitte Development LLC. All rights reserved.
5
What if you…
Could
touch & feel
your data
Could
re-deploy
your workforce on the way to lunch
Could
bring
your entire backend system into your car
Were
more efficient
away from the office than in it
What if
DISCONNECTED
was more powerful than
CONNECTED
?

9/5/11

FTA
4
Copyright © 2011 Deloitte Development LLC. All rights reserved.
6
What is Mobility?
Copyright © 2011 Deloitte Development LLC. All rights reserved.
7
Accelerated Adoption of Connective Technology
0
100
200
300
400
iPod
BlackBerry
Netbooks
iPhone
iPad
Next Big Thing
Days
Technology Adoption: Number of Days to Reach 1MM Units Sold

~300
~180
~75
~30
2010
2002
2002
2007
2007
~360
2012
~15
?
+
+
+
Lower
Prices
$
$
Increased
Mobility
Enhanced
Usability
Evolved
Connectivity
Adoption Drivers

9/5/11

FTA
5
Copyright © 2011 Deloitte Development LLC. All rights reserved.
8
Mobile Industry Has Gained Momentum
Copyright © 2011 Deloitte Development LLC. All rights reserved.
9
World Mobile Workforce, 2006-2011
World mobile workforce, mln
Share of mobile workforce in total world workforce, %
World mobile workforce, mln
Share of mobile workforce, %
Changing work processes allow a higher level
of mobility and require a higher degree of
collaboration across teams
.
9/5/11

FTA
6
Copyright © 2011 Deloitte Development LLC. All rights reserved.
10
Benefits of Mobile Applications
0%
10%
20%
30%
40%
50%
60%
70%
80%
What benefits has your firm experienced as a result of deploying Mobile Applications?
Increased Worker Productivity
Increased Decision-Making
Customer Issue Resolution Speed
Internal IT Issue Resolution Speed
Improved Customer Satisfaction
Increased Responsiveness
Reduced Personnel Costs
Competitive Differentiation
Reaction to Trends
Improved Perception
75%
65%
48%
48%
42%
16%
16%
14%
14%
10%
Copyright © 2011 Deloitte Development LLC. All rights reserved.
11
Overview of the Mobile Technology
Applications
Databases
Connector
Architecture
Web Services
Software
Applications
Files

Management Console

Security
Mobile
Services
Unwired
Platform
Enabling Applications
Custom Applications
Tool Integration

Mobile
App Tools
Create
Consume
Connect
Control
9/5/11

FTA
7
Copyright © 2011 Deloitte Development LLC. All rights reserved.
12
Cross-Industry Mobile Enterprise Opportunities



Wireless Pacemaker Monitoring
Nurses’ Tablets
Admission & Care Tracking
Personal Health Monitoring
Healthcare
Banking
Deposits
Budgeting
Financial Management
Offers & Rewards
Financial Services
Smart Posters
Mobile Utilities Usage Monitoring
Location-based Advertising & Deals
Energy & Retail
Counterfeit Goods Monitoring
Asset, Personnel, and Target Tracking
Parcel Tracking & RFID
Battlefield Communications
Logistics
Delivery Route Monitoring
Copyright © 2011 Deloitte Development LLC. All rights reserved.
13
Tax & Revenue Mobile Agency Opportunities



Tax & Revenue
Call Center Monitoring
Financial Overview
Payment Scheduling
Employer Reporting
Extension Filing
Collections
Profile Maintenance
Field Audit
Registration
License Status Checking
Abatement Filing
Workload Balancing
Taxpayer Self Service Admin
Mobile Management
Case Management
Refund Check Status
External
Internal Compliance
Internal Operational
9/5/11

FTA
8
Copyright © 2011 Deloitte Development LLC. All rights reserved.
14
The Possibility for Tax & Revenue
Geotagging

Nike Counterfeit Goods
Case

Tax & Revenue

Warning
Tax System
Tablet App
Gas Station
Cigarette License
Tax Collector
Copyright © 2011 Deloitte Development LLC. All rights reserved.
15
The Possibility for Tax & Revenue
GPS with Analytics

Schwan Food Co.
Case

Tax & Revenue

Tablet App
Potential High-Risk Audit Cases
Field Auditor
Audit Calls
9/5/11

FTA
9
Analytics
Copyright © 2011 Deloitte Development LLC. All rights reserved.
17
What if you…
Could
see
your data in different colors, shapes, sizes, locations
Never had to
Wait
for a report.
You could become a data model and miner within
one day

Analytics and Reporting
were completely owned, managed
and executed
by Business Users?
Could interpret massive quantities of data through
Intuition

9/5/11

FTA
10
Copyright © 2011 Deloitte Development LLC. All rights reserved.
18
Seeing Data
Copyright © 2011 Deloitte Development LLC. All rights reserved.
19
It’s possible with the evolution of analytics
Reporting
Analytical
insight
Query/ad hoc
exploration
Investment in business analytics
Strategic impact


Customer
analysis


KPIs


“Slice and
dice”


Customer
insights


Service
delivery
effectiveness


Behavioral analytics


Predictive analytics/
modeling


Customer modeling


Fraud detection &
prevention
Data
Information
Knowledge
Stage 1:
Initial
Stage 2:
Developing
Stage 3:
Industry standard
9/5/11

FTA
11
Copyright © 2011 Deloitte Development LLC. All rights reserved.
20
So how do we get…
From…
To?
Copyright © 2011 Deloitte Development LLC. All rights reserved.
21
It’s called In-Memory Analytics and Visualization
Structured  Data  
DATA    
WAREHOUSE  
Unstructured  Data  
In-­‐memory  
Appliance  
In-­‐Memory  Analy>cs  
Data  Visualiza>on    
Source: Tableusoftware.com.
9/5/11

FTA
12
Copyright © 2011 Deloitte Development LLC. All rights reserved.
22
Why do we need it?
The challenges:
Good news:
2006
2009
2011
$150
$35
$17.50
Average price of 1GB of RAM
Copyright © 2011 Deloitte Development LLC. All rights reserved.
23
How else will it help your organization?
Speed
Accessibility
Productivity
Better
Decisions
Source:

“The BI Survey 9,” Business Application Research Center, 2010. www.bi-survey.com
100
200
300
400
500
600
On-disk
In-Memory
To update, In-Memory Response Time = 19x faster
Response Time (Seconds)
9/5/11

FTA
13
Copyright © 2011 Deloitte Development LLC. All rights reserved.
24
The Possibility for Tax and Revenue
Identification of patterns in
health, wealth, and GDP


TRM

Discovering patterns to
identify tax fraud

Visualize data in seconds

TRM Data from 2007 – Present
Day
Your Desktop in 1 click
Copyright © 2011 Deloitte Development LLC. All rights reserved.
25
The Possibility for Tax and Revenue
Field Audit
??
Instant Access to Structured
and Unstructured Data…
Real-time Query
Access your data in seconds


No IT staff needed


No lengthy ETL process


Ability to take your data mobile
9/5/11

FTA
14
Mash Ups
Copyright © 2011 Deloitte Development LLC. All rights reserved.
27
What if you…
Found it easier to

interact
with
work screens than personal
web screens
Could

access internal and external systems in
Exactly
the same way


The screens that you
Sketched
on the whiteboard became the ones
that you used at work.
Were only limited by your own
imagination
Never had to
Hit Alt/Tab
Again
9/5/11

FTA
15
Copyright © 2011 Deloitte Development LLC. All rights reserved.
28
What Is a Mash Up or Composite Application?
Copyright © 2011 Deloitte Development LLC. All rights reserved.
29
Easy to build User Interfaces

Collections Funnel
Collections
Control
Center
Step 1
Step 2
Collections
Control
Center
Collections Target
Collections Funnel
Step 3
Collections
Control
Center
Collections Funnel
Composite applications:
Combine functionality or data from multiple existing applications, data stores, or
externally hosted applications Into one coherent user interface
9/5/11

FTA
16
Copyright © 2011 Deloitte Development LLC. All rights reserved.
30
Enterprise Technology Maturity
Timeline
Business Value
Mainframe/ MRP
ERP Solutions
Mainframe/ MRP
ERP Solutions
Adaptive/
Role-Based
Stage 1
Stage 2
Stage 3
Opportunities:


Rich user
experience


Increased
visibility


Rapid deployment
Opportunities:


Increased process
efficiency


Horizontal
visibility
Opportunities:


Electronic record
keeping


Audit and
Traceability
Copyright © 2011 Deloitte Development LLC. All rights reserved.
31
What can Composite Applications do?
Tax & Revenue Department
Collections
CRM
Registration
9/5/11

FTA
17
Copyright © 2011 Deloitte Development LLC. All rights reserved.
32
What can Composite Applications do?
Account Maintenance
Case Status/ Details
Correspondence/
Feedback
Taxpayer Overview
Copyright © 2011 Deloitte Development LLC. All rights reserved.
33
Composite Applications for Rich User Interfaces
Data Visualization
Service Based Applications
Collaborative Services
Customer Self Service & Ecommerce
9/5/11

FTA
18
Copyright © 2011 Deloitte Development LLC. All rights reserved.
34
Why use Composite Applications?


Faster Searching


Large Data Handling


Richer GUI


Faster Response


More Robust Security


“Drag and Drop” Based
Creation


Out of the Box Integration


Architecture
Agnostic


Major Browser
Support


Leverage Enterprise
Branding
Prototyping in
Design

Seamless
Integration

Present
Complex and
Large data sets

Boost
Branding

Improve User
Experience and
productivity

Copyright © 2011 Deloitte Development LLC. All rights reserved.
35
Potential Uses
Customer-
facing portals
Call centre
Applications
Modernization
Mobile
Applications
Cross Agency
Applications
9/5/11

FTA
19
Copyright © 2011 Deloitte Development LLC. All rights reserved.
36
Possibility for Tax and Revenue
Real Estate
Location
Social Networks
External
Corporate
Commission
Debt Management
Services
Retirement
Administration
Cross Agencies
What If….
9/5/11

FTA
20
Copyright © 2011 Deloitte Development LLC. All rights reserved.
38
The Art of the Possible
Compliance Metrics
John’s Dashboard
Copyright © 2011 Deloitte Development LLC. All rights reserved.
39
9/5/11

FTA
21
Copyright © 2011 Deloitte Development LLC. All rights reserved.
40
Yes you could…
Have a User Interface that is specifically
tailored

to you,
Instantly
understand
and
interpret
large quantities of data,
And do so completely
disconnected
and with a flick of the finger
It All Starts By Asking “What If…”
Federation of Tax Administrators
2011 Technology Conference
Keynote Speech

“Mashups, Mobility and Analytics: Are you ready
for the new world of tax administration?”
John Doyle, Senior Manager
Deloitte Consulting, LLP
August 15, 2011

9/5/11

FTA
22
Copyright © 2011 Deloitte Development LLC. All rights reserved.
42
Instantly understand and interpret large quantities of data,
And do so completely disconnected and with a flick of the finger
Have a User Interface that is specifically tailored to you,
It All Starts By Asking “What If…”
Yes you could…